New Genesis, New Sales Thread: Report Issues Here "Reporting Only"
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Yes, the four days was not what I was complaining about, but the way the expiration date has been reported.
Previously this was a bigger problem because they used 'midnight' before the announced date as the deadline for just about everything. They have since changed the announcements elsewhere to 23:59, so there is no misunderstanding about when something ends or expires, except for now with the tokens.
When something is ending on some date, the ending happens during or at the end of that date, not at the moment that date is about to start (ie. before the announced date).
But that's not okay, when they've already announced it will last until Saturday. I've organized my purchases based on that info, and I would have done things differently if I knew they'd last longer.
They can't just change the rules of a promo every day once it's already started and announced to go on for a certain period of time.
They corrected the promo. It no longer states that. They can change it if the copy went out incorrectly.
If things go out incorrectly, you change them asap, not after a day or more. And you make those changes visible for your customers and explain them, not just roll it out and expect people to check every time they visit the site, to see what may or may not have changed to an already running promo.
Since when hasn't Daz made it up to people when things have gotten screwed up. The tokens just started again yesterday and when it was noticed that there was an error it was fixed fairly quickly, within a half hour of being notified there was an issue.
I have changed the agreement. Pray that I don't change it more!
Is there no Easter Egg item today? ..checking that the headdress was the final item, since it's technically not the end of the month yet.
Also doesn't appear to be a landing page (shop page) for any of the items, at least not using the links from my product library:
As with other reports over the last few pages, there was several times over the last week I added things to my cart that didn't get the discount they were supposed to.. so I removed them. ¯\_(ツ)_/¯
Last but not least, thank you Daz3D for the Easter Egg promotion. :)
At what time does the support people start their day?
The banner said, as I recall, both four days and on Saturday. the linked page said four days adn Sunday. The issue was fixed as soon as it was pointed out, but sadly that was not - or not noticed to be - as soon as it went live.
As far as I know they work daz office hours, which I belive is 9:00 to 17:00 MDT (UTC - 6).
Ok, the problem with missing tokens was solved yesterday, but... There is something not right...
Yesterday, after getting back my missing tokens I had 4, which I used on a cart that gave me 8, then I bought an other cart which gave me 6 and used 7 in buying it.
Didn't notice anything strange yesterday (my time) as buying the cart was the last thing I did before getting to bed, but today the information pop-up says I have 14 expiring on Wed, 03 May 2023.
14 tokens is the sum of tokens I earned from yesterday's purchases, but it doesn't take into account the 7 I used.
For the moment, the number of tokens I can use is correct, but foreseeing problems (again) when the non-existing 7 will expire...
Yeah, I'm pretty sure the system adds to the expiring pool whenever you get new tokens, but it doesn't remove the ones that were used. So if you have 8 tokens (8 set to expire) and you use them on an order that will get you 8 more tokens, you will end up having 8 tokens (but with 16 set to expire this time). Do it again and you will have 8 tokens (24 set to expire).
This probably happens when you place multiple orders in the same day.
The problem being, when the not-existing tokens expire, they expire real usable tokens.
When the tokens came back, the information pop-up was saying I had 3 tokens due to expire the next day (ones I got the previous Sunday) when I didn't have any real ones that I could use. Then I earned 4 real ones and the next day 3 of them had expired. The information pop-up still said I had 4 expiring in four days, but there was only one I could use.
Anyone received the Extravaganza Futuristic Headdress yet (from the last Easter Egg promo)?
That appears to have been the final egg..? Plus some special at the end of the month if you scored all the eggs over April.
edit - Headdress has arrived :) ..no extra item though.
Nope, still nothing in my product library.
It should be there now.
It's in mine now
I am totally irritated:
I did a > 80$ order on Friday, 28th. If I recall it right those 8 tokens I got for that purchase were said to expire after four days or so.
Now I do no longer see those tokes nor do I see an option to apply them with a purchase.
WTF?
i can only suggest a ticket.
A ticket? On a Sunday which is supposed to run a 1-day-only end of month sale? Just asking: The box to apply tokens at checkout is completely gone for me. Even if my tokens went amiss, shouldn't at least that element bis still there in the checkout? Or is that only supposed to be visible once tokens are there? Something seem severely broken.
Tickets are often not handled in time for sales (after hours or weekends/holidays), but if they have the information they need (and any images you might have), they would honor a ticket that came in before the end of the sale period would be my thinking.
It is not possible to add Interactive License to DAZ Easter Eggs because they are not on the store anymore. So today there is the Interactive License $10 discount but adding Interactive License to DAZ Easter Eggs can't be done.
Can you give me a link to look at please?
We flagged it up to Daz
Yes I have it now, thanks for all the responses. :)
Wonder what the extra item will be for completing all the eggs.
Here are all the items with the links from the product library (all say page not found):
plus one more item to come for those who completed all the eggs.
They aren't available to the public, so they aren't there. Only the people who got all the eggs for that series will get those, which are auto-added to your account. If you obtained all the eggs from a series and didn't get the prize from that series, please submit a ticket.
Surely DAZ will offer these egg freebies for sale at a later date?, it seems a logical business decision. Since they were free, there is no expectation on our side that they should be exclusive to us, and not offered to future users.
So.. interactive license is included?
You know what I may be mistaken about that. Will have to double-check. We did enquire about the licenses.