Question on how to report an issue with a product?

richardrhinson

So I ran into an issue where as soon as I loaded a figure with Iray active on the preview, or tried to render an in iray, Studio would do a hard crash instantly to desktop.  This also happened when I loaded the base Gen8 figure, applied the morph and triggered once I applied the materials (skin).
After trying some of the more brutal fixes, uninstalling thousands of models, Studio, meticulously finding every bread crumb and purging those, and then reinstalling carefully after ensureing I was using updated NVidia drivers, etc., etc., I was still getting the same issue.
Eventually I stumbled across a thread pointing to .tif files being the issue.  I converted the .tif files to .jpg, did an edit of all the .duf files to replace references to the .tif files to the new .jpg files, and behold, it works perfectly.  So the issue wasn't Studio, be NVidia drivers, my install, etc., it was just that one figure, and more to the point, the materials for the skin on the figure.
At the end of the forum post it recommends reporting the product so that others don't have the same issues I just had and don't have to go through the huge timesink I did.
So: Question, how do I report a .tif file issue for a product? 
The product in question was/is: Planetary Smuggler HD for Genesis 8 Male by GhostofMacbeth

SofaCitizen

Issues are reported at helpdaz.zendesk.com/hc/en-us which is linked to via the Contact Us link at the bottom of every page. I find that logging into the zendesk site interferes with the store/forum login so usually go via incognito/private mode. As it's the weekend they won't respond till Monday at the earliest.

Obviously, the more info you give them the easier it will be for them to investigate and/or action anything.