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How to solve install manager ssl handshake problem?

colcurvecolcurve Posts: 152
in The Commons

Hi,

can't download with newest daz install manager, it seems to have ssl handshake problems according to the log.

How to update ssl certificates?

Thanks

Comments

  • Richard HaseltineRichard Haseltine Posts: 100,948

    What exactly does the log say? What operating system are you using?

  • colcurvecolcurve Posts: 152

    2023-02-04 22:14:23.212 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
    2023-02-04 22:14:23.212 [WARNING] :: Network Error:  : SSL handshake failed

    Windows 10

  • colcurvecolcurve Posts: 152

    Got it proceed, it seems to require some package that comes with Daz Central only

  • Richard HaseltineRichard Haseltine Posts: 100,948

    There was an issue but that was fixed, in all installers, soem time ago - are you using an older version of Install Manager?

  • uncle_0c7bfe3ccduncle_0c7bfe3ccd Posts: 3

    Richard Haseltine said:

    There was an issue but that was fixed, in all installers, soem time ago - are you using an older version of Install Manager?

    It is not fixed. In fact, it got worse. Downloaded the current Version of the install manager and it did not work. Also all workarounds did not work either.

  • Richard HaseltineRichard Haseltine Posts: 100,948

    uncle_0c7bfe3ccd said:

    Richard Haseltine said:

    There was an issue but that was fixed, in all installers, soem time ago - are you using an older version of Install Manager?

    It is not fixed. In fact, it got worse. Downloaded the current Version of the install manager and it did not work. Also all workarounds did not work either.

    So you are geting the same issue as here, rather than its simply not working?

  • Shield WolfShield Wolf Posts: 53

    I have same problem and there is no fix on Daz that I can see.

     

    2023-03-10 13:45:42.994 +++++++++++++++ Install Manager 1.4.1.22 starting +++++++++++++++++
    2023-03-10 13:45:42.994 [INFO] :: OS bits: 64
    2023-03-10 13:45:42.994 [INFO] :: Platform bits: 64
    2023-03-10 13:45:42.994 [INFO] :: Qt Version: 4.8.7
    2023-03-10 13:45:42.994 [INFO] :: Locale: en_US
    2023-03-10 13:45:42.994 [INFO] :: Running on Windows 10, Build 19044, Professional
    2023-03-10 13:45:42.994 [INFO] :: Physical Memory:
    2023-03-10 13:45:42.994 [INFO] ::     Total: 127.6 GB (137097826304)
    2023-03-10 13:45:42.994 [INFO] ::     Avail: 119.4 GB (128221061120)
    2023-03-10 13:45:42.995 [INFO] :: Virtual Memory:
    2023-03-10 13:45:42.995 [INFO] ::     Total: 127.9 TB (140737488224256)
    2023-03-10 13:45:42.995 [INFO] ::     Avail: 127.9 TB (140732934987776)
    2023-03-10 13:45:42.995 [INFO] :: Current Memory Usage: 6%
    2023-03-10 13:45:42.995 [INFO] :: Current DateTime:
    2023-03-10 13:45:42.995 [INFO] ::     Loc: Fri Mar 10 13:45:42 2023
    2023-03-10 13:45:42.995 [INFO] ::     UTC: Fri Mar 10 18:45:42 2023
    2023-03-10 13:45:42.995 [INFO] :: Application Data:
    2023-03-10 13:45:42.995 [INFO] ::     Location = C:/Users/rnash/AppData/Roaming/DAZ 3D/InstallManager
    2023-03-10 13:45:42.999 [INFO] ::     Disk Total: 953.2 GB (1023563264000)
    2023-03-10 13:45:42.999 [INFO] ::     Disk Avail: 842.9 GB  (905108348928)
    2023-03-10 13:45:42.999 [INFO] :: Reading dzInstall.ini
    2023-03-10 13:45:42.999 [INFO] :: Cannot locate dzInstall.ini
    2023-03-10 13:45:43.000 [INFO] :: Current Account: Account
    2023-03-10 13:45:43.000 [INFO] :: Current Downloads Path:
    2023-03-10 13:45:43.001 [INFO] ::     Location = C:/Users/Public/Documents/DAZ 3D/InstallManager/Downloads
    2023-03-10 13:45:43.001 [INFO] ::     Disk Total: 953.2 GB (1023563264000)
    2023-03-10 13:45:43.004 [INFO] ::     Disk Avail: 842.9 GB  (905108348928)
    2023-03-10 13:45:43.004 [INFO] :: Current Content Install Path:
    2023-03-10 13:45:43.004 [INFO] ::     Location = C:/Users/Public/Documents/My DAZ 3D Library
    2023-03-10 13:45:43.004 [INFO] ::     Disk Total: 953.2 GB (1023563264000)
    2023-03-10 13:45:43.004 [INFO] ::     Disk Avail: 842.9 GB  (905108348928)
    2023-03-10 13:45:43.004 [INFO] :: Current 64-bit Software Install Path:
    2023-03-10 13:45:43.004 [INFO] ::     Location = C:/Program Files
    2023-03-10 13:45:43.004 [INFO] ::     Disk Total: 953.2 GB (1023563264000)
    2023-03-10 13:45:43.008 [INFO] ::     Disk Avail: 842.9 GB  (905108348928)
    2023-03-10 13:45:43.008 [INFO] :: Current 32-bit Software Install Path:
    2023-03-10 13:45:43.008 [INFO] ::     Location = C:/Program Files (x86)
    2023-03-10 13:45:43.008 [INFO] ::     Disk Total: 953.2 GB (1023563264000)
    2023-03-10 13:45:43.008 [INFO] ::     Disk Avail: 842.9 GB  (905108344832)
    2023-03-10 13:45:43.008 [INFO] :: Thumbnail Max Height: 182
    2023-03-10 13:45:43.008 [INFO] :: Starting CMS...
    2023-03-10 13:45:43.008 [INFO] :: Error connecting to CMS - Cannot be started by client.
    2023-03-10 13:45:46.804 [INFO] :: Current Account: Account
    2023-03-10 13:45:46.808 [INFO] :: Thumbnail Max Height: 182
    2023-03-10 13:45:46.895 [VERBOSE] :: Requesting remote package data...
    2023-03-10 13:45:46.896 [VERBOSE] :: Begin processing package archive...
    2023-03-10 13:45:46.896 [VERBOSE] :: Finished processing package archive: Elapsed Time 0 min 0 sec 0 msec
    2023-03-10 13:45:50.235 [VERBOSE] :: Received remote package data: Elapsed Time 0 min 3 sec 339 msec
    2023-03-10 13:45:50.263 [VERBOSE] :: Begin processing remote package data...
    2023-03-10 13:45:50.273 [WARNING] :: Remote Name Collision: 34213-2/34213-1 : Planet Earth UTRA HD 32K for Iray
    2023-03-10 13:45:50.279 [WARNING] :: Remote Name Collision: 70477-2/70477-1 : Skies of Gaia Volume 2 - 40 8K HDRIs for Iray
    2023-03-10 13:45:50.279 [WARNING] :: Remote Name Collision: 70477-3/70477-1 : Skies of Gaia Volume 2 - 40 8K HDRIs for Iray
    2023-03-10 13:45:50.290 [WARNING] :: Remote Name Collision: 58705-2/58705-1 : Digital Kit Bashing : Space and Spaceships
    2023-03-10 13:45:50.290 [WARNING] :: Remote Name Collision: 58705-3/58705-1 : Digital Kit Bashing : Space and Spaceships
    2023-03-10 13:45:50.294 [WARNING] :: Remote Name Collision: 58705-4/58705-1 : Digital Kit Bashing : Space and Spaceships
    2023-03-10 13:45:50.301 [WARNING] :: Remote Name Collision: 64475-2/64475-1 : Platinum Pack Two 16k HDRIs for Iray
    2023-03-10 13:45:50.301 [WARNING] :: Remote Name Collision: 64475-3/64475-1 : Platinum Pack Two 16k HDRIs for Iray
    2023-03-10 13:45:50.305 [VERBOSE] :: Finished processing remote package data: Elapsed Time 0 min 0 sec 41 msec
    2023-03-10 13:45:50.305 [INFO] :: Remote Products: 953
    2023-03-10 13:45:50.308 [INFO] :: Remote Packages: 1441
    2023-03-10 13:45:52.039 [INFO] ::     Json Parser (1,1): Syntax error - expected '{' or '['
    2023-03-10 13:45:52.218 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
    2023-03-10 13:45:52.218 [WARNING] :: Network Error:  : SSL handshake failed
    2023-03-10 13:45:52.349 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
    2023-03-10 13:45:52.349 [WARNING] :: Network Error:  : SSL handshake failed
    2023-03-10 13:45:52.474 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
    2023-03-10 13:45:52.475 [WARNING] :: Network Error:  : SSL handshake failed
    2023-03-10 13:45:52.596 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
    2023-03-10 13:45:52.597 [WARNING] :: Network Error:  : SSL handshake failed
    2023-03-10 13:45:52.717 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
    2023-03-10 13:45:52.721 [WARNING] :: Network Error:  : SSL handshake failed
    2023-03-10 13:45:52.845 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
    2023-03-10 13:45:52.846 [WARNING] :: Network Error:  : SSL handshake failed
    2023-03-10 13:45:52.935 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
    2023-03-10 13:45:52.935 [WARNING] :: Network Error:  : SSL handshake failed
    2023-03-10 13:45:53.069 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
    2023-03-10 13:45:53.074 [WARNING] :: Network Error:  : SSL handshake failed
    2023-03-10 13:45:53.164 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
    2023-03-10 13:45:53.165 [WARNING] :: Network Error:  : SSL handshake failed
    2023-03-10 13:45:53.268 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
    2023-03-10 13:45:53.269 [WARNING] :: Network Error:  : SSL handshake failed
    2023-03-10 13:45:53.400 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
    2023-03-10 13:45:53.404 [WARNING] :: Network Error:  : SSL handshake failed
    2023-03-10 13:45:53.494 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
    2023-03-10 13:45:53.494 [WARNING] :: Network Error:  : SSL handshake failed
    2023-03-10 13:45:53.621 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
    2023-03-10 13:45:53.621 [WARNING] :: Network Error:  : SSL handshake failed
    2023-03-10 13:45:53.755 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
    2023-03-10 13:45:53.756 [WARNING] :: Network Error:  : SSL handshake failed
    2023-03-10 13:45:53.892 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
    2023-03-10 13:45:53.892 [WARNING] :: Network Error:  : SSL handshake failed
    2023-03-10 13:45:54.027 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
    2023-03-10 13:45:54.028 [WARNING] :: Network Error:  : SSL handshake failed
    2023-03-10 13:45:54.144 [INFO] :: Install Queue Finished: 0 min 0.0 sec
     

  • AgitatedRiotAgitatedRiot Posts: 4,437

    Could this be the problem?

    2023-03-10 13:45:43.008 [INFO] :: Starting CMS...
    2023-03-10 13:45:43.008 [INFO] :: Error connecting to CMS - Cannot be started by client.

  • SaltoSalto Posts: 0

    I am experiencing the same problem on a fresh install of Windows 10 Pro. I think the issue is here:

    2023-03-10 13:45:52.039 [INFO] ::     Json Parser (1,1): Syntax error - expected '{' or '['

  • amuthamuth Posts: 0

    I was able to reproduce this issue on a fresh install of Windows 11. I resolved it by downloading and installing the "GoDaddy Secure Server Certificate (Intermediate Certificate) - G2" certificate located on the GoDaddy Certificate Repository.  https://certs.godaddy.com/repository  I downloaded the gdig2.crt, installed it using the windows certificate manager (double clicked the crt file from my downloads folder).

  • mwasielewski1990mwasielewski1990 Posts: 343

    amuth said:

    I was able to reproduce this issue on a fresh install of Windows 11. I resolved it by downloading and installing the "GoDaddy Secure Server Certificate (Intermediate Certificate) - G2" certificate located on the GoDaddy Certificate Repository.  https://certs.godaddy.com/repository  I downloaded the gdig2.crt, installed it using the windows certificate manager (double clicked the crt file from my downloads folder).

    Had the exact same problem and this resolved the issue. But... Quite strange, eh?

    Why are we supposed to do something like this to make DIM work? I have the latest DIM version.

  • johnnyjohnny Posts: 13

    i just bought a laptop and got win 11 installed. same issue. tried @amuth's solution and it worked.

    but that should not happen right? daz3dim should still install it without any issues.

  • seashranseashran Posts: 7

    Je m'arrache les cheveux avec DIM : impossible de télécharger quoi que ce soit même après avoir installé gdig2.crt !!!
    Une solution pour installer ce logiciel sous windows 7 ????????????????????????
    C'est tout de même incroyable d'avoir des erreurs de ce type à l'installation !!!!!

    2023-09-21 12:22:36.239 [VERBOSE] :: Begin processing serial number data...
    2023-09-21 12:22:36.239 [VERBOSE] :: Finished processing serial number data: Elapsed Time 0 min 0 sec 0 msec
    2023-09-21 12:22:36.239 [VERBOSE] :: Evaluating Default Install Module...
    2023-09-21 12:22:36.239 [VERBOSE] :: Install set "DAZ Studio" has potential
    2023-09-21 12:22:38.659 [VERBOSE] :: Begin processing actions...
    2023-09-21 12:22:38.659 [VERBOSE] :: Finished processing actions: Elapsed Time 0 min 0 sec 0 msec
    2023-09-21 12:22:38.739 [VERBOSE] :: User accepted install sets
    2023-09-21 12:22:38.809 [INFO] ::     Json Parser (1,1): Syntax error - expected '{' or '['
    2023-09-21 12:22:38.839 [VERBOSE] :: Checking session ID validity...
    2023-09-21 12:22:38.999 [VERBOSE] :: Session ID valid
    2023-09-21 12:22:38.999 [INFO] :: Requesting: 18869-2 : PostgreSQL CMS (Win 64-bit)
    2023-09-21 12:22:38.999 [VERBOSE] :: Checking session ID validity...
    2023-09-21 12:22:39.029 [WARNING] :: SSL Error: Unable To Get Local Issuer Certificate - The issuer certificate of a locally looked up certificate could not be found : Certificate is valid
    2023-09-21 12:22:39.029 [WARNING] :: Network Error: 0 -  : SSL handshake failed
    2023-09-21 12:22:39.169 [VERBOSE] :: Session ID valid
    2023-09-21 12:22:39.169 [INFO] :: Requesting: 13176-2 : DAZ Studio 4.21 (Win 64-bit)
    2023-09-21 12:22:39.169 [VERBOSE] :: Checking session ID validity...
    2023-09-21 12:22:39.199 [WARNING] :: SSL Error: Unable To Get Local Issuer Certificate - The issuer certificate of a locally looked up certificate could not be found : Certificate is valid
    2023-09-21 12:22:39.199 [WARNING] :: Network Error: 0 -  : SSL handshake failed
    2023-09-21 12:22:39.329 [VERBOSE] :: Session ID valid
    2023-09-21 12:22:39.329 [INFO] :: Requesting: 13176-42 : Default Resources for DAZ Studio 4.20+
    2023-09-21 12:22:39.329 [VERBOSE] :: Checking session ID validity...
    2023-09-21 12:22:39.359 [WARNING] :: SSL Error: Unable To Get Local Issuer Certificate - The issuer certificate of a locally looked up certificate could not be found : Certificate is valid
    2023-09-21 12:22:39.359 [WARNING] :: Network Error: 0 -  : SSL handshake failed
    2023-09-21 12:22:39.509 [VERBOSE] :: Session ID valid
    2023-09-21 12:22:39.509 [INFO] :: Requesting: 13176-45 : Interactive Lessons for DAZ Studio 4.10+
    2023-09-21 12:22:39.509 [VERBOSE] :: Checking session ID validity...
    2023-09-21 12:22:39.546 [WARNING] :: SSL Error: Unable To Get Local Issuer Certificate - The issuer certificate of a locally looked up certificate could not be found : Certificate is valid
    2023-09-21 12:22:39.546 [WARNING] :: Network Error: 0 -  : SSL handshake failed
    2023-09-21 12:22:39.661 [VERBOSE] :: Session ID valid
    2023-09-21 12:22:39.661 [INFO] :: Requesting: 47939-1 : dForce Starter Essentials
    2023-09-21 12:22:39.661 [VERBOSE] :: Checking session ID validity...
    2023-09-21 12:22:39.691 [WARNING] :: SSL Error: Unable To Get Local Issuer Certificate - The issuer certificate of a locally looked up certificate could not be found : Certificate is valid
    2023-09-21 12:22:39.691 [WARNING] :: Network Error: 0 -  : SSL handshake failed
    2023-09-21 12:22:39.831 [VERBOSE] :: Session ID valid
    2023-09-21 12:22:39.831 [INFO] :: Requesting: 42071-2 : Genesis 8 Male Starter Essentials
    2023-09-21 12:22:39.831 [VERBOSE] :: Checking session ID validity...
    2023-09-21 12:22:39.861 [WARNING] :: SSL Error: Unable To Get Local Issuer Certificate - The issuer certificate of a locally looked up certificate could not be found : Certificate is valid
    2023-09-21 12:22:39.861 [WARNING] :: Network Error: 0 -  : SSL handshake failed
    2023-09-21 12:22:39.991 [VERBOSE] :: Session ID valid
    2023-09-21 12:22:39.991 [INFO] :: Requesting: 42071-1 : Genesis 8 Female Starter Essentials
    2023-09-21 12:22:39.991 [VERBOSE] :: Checking session ID validity...
    2023-09-21 12:22:40.021 [WARNING] :: SSL Error: Unable To Get Local Issuer Certificate - The issuer certificate of a locally looked up certificate could not be found : Certificate is valid
    2023-09-21 12:22:40.021 [WARNING] :: Network Error: 0 -  : SSL handshake failed
    2023-09-21 12:22:40.161 [VERBOSE] :: Session ID valid
    2023-09-21 12:22:40.161 [INFO] :: Requesting: 86958-1 : Genesis 9 Starter Essentials (1 of 2)
    2023-09-21 12:22:40.161 [VERBOSE] :: Checking session ID validity...
    2023-09-21 12:22:40.191 [WARNING] :: SSL Error: Unable To Get Local Issuer Certificate - The issuer certificate of a locally looked up certificate could not be found : Certificate is valid
    2023-09-21 12:22:40.191 [WARNING] :: Network Error: 0 -  : SSL handshake failed
    2023-09-21 12:22:40.311 [VERBOSE] :: Session ID valid
    2023-09-21 12:22:40.311 [INFO] :: Requesting: 86958-2 : Genesis 9 Starter Essentials (2 of 2)
    .........

  • seashranseashran Posts: 7

    en pièce jointe le certificat installé

    certificat.jpg
    1152 x 648 - 67K
  • frank0314frank0314 Posts: 14,056

    seashran said:

    en pièce jointe le certificat installé

    Here is a temp fix for the issue https://www.daz3d.com/forums/discussion/comment/8194876/#Comment_8194876

  • orihuelacostaforumorihuelacostaforum Posts: 0

    The temp fix worked for me. 

    regards

    Wes Dunn

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