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Help Requests are getting marked solved with no solution again

barbultbarbult Posts: 24,240
in The Commons

Once again, some of my help requests have been marked SOLVED and closed for comment. There was no customer service response to the ticket to indicate that anything was fixed. So you might want to check your help requests to see if this happened to you, too.

Comments

  • frank0314frank0314 Posts: 14,049
    edited April 2023

    It may be one of those things where the system just sporadically closed a bunch of tickets on its own like has happened in the past but we will enquire. Can you give us some ticket numbers please?

    Post edited by frank0314 on
  • barbultbarbult Posts: 24,240

    Here are a couple ticket numbers:

    328006
    423964

  • frank0314frank0314 Posts: 14,049

    Thanks, sent in the inquiry. 

  • barbultbarbult Posts: 24,240

    Thank you Frank.

  • Sven DullahSven Dullah Posts: 7,621

    frank0314 said:

    It may be one of those things where the system just sporadically closed a bunch of tickets on its own like has happened in the past but we will enquire. 

    I'm thankful that this system does not (yet ) control the world's nuclear arsenal.

  • nonesuch00nonesuch00 Posts: 18,120

    That is reality for every software/hardware business I've ever been employed by. DAZ will be no different. They need to focus on getting the initial release sound.

  • barbultbarbult Posts: 24,240

    frank0314 said:

    Thanks, sent in the inquiry. 

    @frank0314 Did Daz reply with an explanation?

  • Richard HaseltineRichard Haseltine Posts: 100,810

    barbult said:

    frank0314 said:

    Thanks, sent in the inquiry. 

    @frank0314 Did Daz reply with an explanation?

    Not yet, sorry.

  • Faeryl WomynFaeryl Womyn Posts: 3,623

    Sven Dullah said:

    frank0314 said:

    It may be one of those things where the system just sporadically closed a bunch of tickets on its own like has happened in the past but we will enquire. 

    I'm thankful that this system does not (yet ) control the world's nuclear arsenal.

    LMAO thank you for that, needed a laugh. 

  • barbultbarbult Posts: 24,240

    It happened again.

  • FirstBastionFirstBastion Posts: 7,760

  • barbultbarbult Posts: 24,240

    FirstBastion said:

    In this case, the title could also be "How to improve your productivity score without doing any work".

  • ecks201ecks201 Posts: 446

    After reading this I checked the one I've had open since June last year. Thankfully it's still open.
    It's in the bug tracker as a product fault. So hopefully it will get fixed some day.

  • barbultbarbult Posts: 24,240
    And now it is happening again. Two of my requests were marked solved in the last few days, but nothing was ever done to fix the problem.
  • ZippyGuitarZippyGuitar Posts: 845
    I'm waiting for my ticket from last year to get marked solved. I'm not supporting the Horse 3 anymore till it's fixed.
  • xyer0xyer0 Posts: 5,926

    This is how it's done now: Kafka runs the support department.

    I gave Horse 3 a chance, stupidly believing they'd replace his toupee as they'd hinted before his release, but that didn't happen. And Design Anvil's mane looks like a 50's doo-wop singer's permanent slicked with pomade (albeit with more movement); perhaps the new shaders will remedy this.

  • barbultbarbult Posts: 24,240
    They more than "hinted" about that horse hair IMO. I also submitted a help request about Horse 3 things that never came to fruition. Lesson learned: don't rely on Daz pre-order statements about future enhancements or added content. It either shows up late or not at all.
  • ZippyGuitarZippyGuitar Posts: 845
    edited May 4
    Just don't open horsey's mouth and bend it's ears. It's upper palate/upper teeth go all funky and it distorts the halter and reins on several of the DH3 outfits. So I guess a fix would be to do nothing and instead try and convert the outfits to the Horse 2 which I have done with limited success
    Post edited by ZippyGuitar on
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