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Can't access shopping cart

BlueFingersBlueFingers Posts: 904
in The Commons

When I click on the cart icon, the browser is active for a few seconds and then just stops leaving me on the same page. I tried clearing cookies, loging out and in but both don't seem to work. I can add things to my cart, and the items counter shows the items are being added to the cart, but I do not have access it.

Am I the only one, or does anyone have any suggestions how I can activate my cart?

Comments

  • LeanaLeana Posts: 11,720

    I don't have any problems accessing the cart.

    Have you tried with another browser?

  • BlueFingersBlueFingers Posts: 904
    edited June 2023

    I had the same result with another browser.

    However, it seems my VPN (SurfShark) was the thing that was blocking access to my shopping cart.  I guess somehow the Daz shopping cart blocks IPs from SurfShark, which was weird as all orher Daz-webpages seemed to work fine. I hink it might be a third-party app Daz is using for the shopping cart.

    It would be wise to whitelist a big VPN like Surfshark for customers.

    Post edited by BlueFingers on
  • LeanaLeana Posts: 11,720

    Cart processing is often a separate part in an e-commerce website since it needs to be more secure than browsing the catalog for example. So it might have different rules.

  • Richard HaseltineRichard Haseltine Posts: 100,950

    Also, much of the site is cached, but the cart isn't (since it is different for everyone, in additon to what Leana said). I often find the cart is slower to open than the est of the site, though I've very rarely had it fail entirely.

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