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Hot New (Northern) Season, New Sales Thread: Report Issues Here "Reporting Only"

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  • vwranglervwrangler Posts: 4,886

    vwrangler said:

    Cris Palomino said:

    Will pass this on. Does inputting the address correct the issue? 

    Yes inputting the address corrects the issue.

    I think I must have cross-edited with your response. I added that the address book in my account is current and has the addresses, but that the system doesn't seem to necessarily be forwarding that information to checkout.

    Just realized that I should correct something. Inputting the address corrects the issue for that specific checkout. The next day, the system loses the address again and it has to be reinput to get anywhere.

  • Cris PalominoCris Palomino Posts: 11,362

    vwrangler said:

    vwrangler said:

    Cris Palomino said:

    Will pass this on. Does inputting the address correct the issue? 

    Yes inputting the address corrects the issue.

    I think I must have cross-edited with your response. I added that the address book in my account is current and has the addresses, but that the system doesn't seem to necessarily be forwarding that information to checkout.

    Just realized that I should correct something. Inputting the address corrects the issue for that specific checkout. The next day, the system loses the address again and it has to be reinput to get anywhere.

    thank you for the info 

  • WandWWandW Posts: 2,819

    I might have spent $30 or $40 more today if the coupon deals weren't buried 4 and 5 deep in the scroller, which I discovered after I had checked out with my new items.  Ahh well...

  • tombraider4evertombraider4ever Posts: 719

    Had two stamps - punches, yesterday, didn't buy anything then so expected to be back at the one punch I started w but nope - zero punches here sad. Is this the intended way? or a bug. Either way, I have to buy each day to keep my discount- no sale except for 2.99 stuff or less. Other than that - a big fat nope. Happy about the 99 cents sale of course, so will spend there. Hope I will be back at 2 punches tomorrow as that's what it says - no buys one day - loose ONE punch. I started at one punch, but lost two in one day.

  • WonderlandWonderland Posts: 6,873
    edited November 2023

    It says you get up to 35% off a gift card but you don't . I have 3 punches, 35% off but the gift card is only 10% off in cart...

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    Post edited by Wonderland on
  • Korpin.SulatKorpin.Sulat Posts: 414

    Yeah, I came to say the same. The ad promises your punch cards affect the gift cards, the gift card's fine text contradicts it. One's wrong, and could lead to some strong customer customer service arguments strongly in favor of the customer...

  • mats76mats76 Posts: 292
    edited November 2023

    Wonderland said:

    It says you get up to 35% off a gift card but you don't . I have 3 punches, 35% off but the gift card is only 10% off in cart...

    Same issue here and I hoping to refill my store credit.

    Post edited by Richard Haseltine on
  • Cris PalominoCris Palomino Posts: 11,362

    Wonderland said:

    It says you get up to 35% off a gift card but you don't . I have 3 punches, 35% off but the gift card is only 10% off in cart...

    Sent an inquiry as the punch card presently says can't be used for gift cards so asking for clarification. 

  • frank0314frank0314 Posts: 14,049

    We were informed it is currently being fixed. Not sure what the issue is quite yet but they will let us know when their done.

  • Cris PalominoCris Palomino Posts: 11,362
    edited November 2023

    Apologies, the line undrer the GC was not in the right spot. It was meant to be only punchcard-related where you can get up to 35% off.

    Post edited by Cris Palomino on
  • James_HJames_H Posts: 1,031

    That was a pretty big holiday slap in the face.

  • IgIg Posts: 30

    Hi, The Extra 20% off Daz Originals for Daz+ members is not applying to Daz+ items. Is that an error or should the banner state that the offer excludes Daz+ items?

    Examples in my cart ...

    XI Forest Den is a DO but not Daz+. It gets the 35% punch discount, plus another 20%.

    Bamboo Houses 2 is Daz+ and it only gets the 35%.

    Thanks. 

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  • PerttiAPerttiA Posts: 10,024
    edited November 2023

    Ig said:

    Hi, The Extra 20% off Daz Originals for Daz+ members is not applying to Daz+ items. Is that an error or should the banner state that the offer excludes Daz+ items?

    Examples in my cart ...

    XI Forest Den is a DO but not Daz+. It gets the 35% punch discount, plus another 20%.

    Bamboo Houses 2 is Daz+ and it only gets the 35%.

    Thanks. 

    Confirming this.

    Selected one of the oldest Daz+ items that is now listed at $2.99.

    With 3 punches and the Giving Thanks! coupon (extra 20% off), the price gets down to $1.55 instead of $1.24 if it was getting the 20% off DO.

    Post edited by PerttiA on
  • Cris PalominoCris Palomino Posts: 11,362

    Ig said:

    Hi, The Extra 20% off Daz Originals for Daz+ members is not applying to Daz+ items. Is that an error or should the banner state that the offer excludes Daz+ items?

    Examples in my cart ...

    XI Forest Den is a DO but not Daz+. It gets the 35% punch discount, plus another 20%.

    Bamboo Houses 2 is Daz+ and it only gets the 35%.

    Thanks. 

    Will inquire. 

  • XelloszXellosz Posts: 742

    I got an mail with "Our Thanks for your Giving!" title it says 

    We are thankful your loyalty, and would like to give you an extra ...% off with your order.

    But there is no time included in the mail. So how long could I use it? What's the end date?

     

     

     

  • Richard HaseltineRichard Haseltine Posts: 100,841

    Cris Palomino said:

    Ig said:

    Hi, The Extra 20% off Daz Originals for Daz+ members is not applying to Daz+ items. Is that an error or should the banner state that the offer excludes Daz+ items?

    Examples in my cart ...

    XI Forest Den is a DO but not Daz+. It gets the 35% punch discount, plus another 20%.

    Bamboo Houses 2 is Daz+ and it only gets the 35%.

    Thanks. 

    Will inquire. 

    No reply yet, but since the base 30% DO discount doesn't apply to + items I would have thought it natural for the additional discount not to eiither.

  • IgIg Posts: 30
    edited November 2023

    Richard Haseltine said:

    Cris Palomino said:

    Ig said:

    Hi, The Extra 20% off Daz Originals for Daz+ members is not applying to Daz+ items. Is that an error or should the banner state that the offer excludes Daz+ items?

    Examples in my cart ...

    XI Forest Den is a DO but not Daz+. It gets the 35% punch discount, plus another 20%.

    Bamboo Houses 2 is Daz+ and it only gets the 35%.

    Thanks. 

    Will inquire. 

    No reply yet, but since the base 30% DO discount doesn't apply to + items I would have thought it natural for the additional discount not to eiither.

    Thanks Richard. 

    Edited to say that on going back to my cart, the extra 20% is now being applied to Daz + items as well. Thanks.

     

    Post edited by Ig on
  • NerevarineNerevarine Posts: 169

    Not sure if I just missed some fineprint somewhere as I often do, but I'd like to use my Daz+ coupons today. I put the Daz Originals one in the coupon box, and it isn't taking the full 6USD off. The two items in my cart come to just over 7 dollars, with the coupon my cart comes to just under 4 dollars. Both items qualify, and both items have some money taken off of them - but not the right amount.

  • Charlie JudgeCharlie Judge Posts: 12,732
    edited November 2023

    Nerevarine said:

    Not sure if I just missed some fineprint somewhere as I often do, but I'd like to use my Daz+ coupons today. I put the Daz Originals one in the coupon box, and it isn't taking the full 6USD off. The two items in my cart come to just over 7 dollars, with the coupon my cart comes to just under 4 dollars. Both items qualify, and both items have some money taken off of them - but not the right amount.

    You are not missing anything. This is a glitch where the $6 is subtacted before some of the discounts so that net result is less than expected. If you post a screenshot of your cart prehaps some mod can report it to DAZ.

    However, today is a holiday at DAZ so it likely won't be corrected today. If you want to purchase today you can submit a ticket to Customer Service for a refund of the difference. Be sure to include screenshots of your cart before and after applying the coupon.

    Post edited by Charlie Judge on
  • NerevarineNerevarine Posts: 169

    Charlie Judge said:

    Nerevarine said:

    Not sure if I just missed some fineprint somewhere as I often do, but I'd like to use my Daz+ coupons today. I put the Daz Originals one in the coupon box, and it isn't taking the full 6USD off. The two items in my cart come to just over 7 dollars, with the coupon my cart comes to just under 4 dollars. Both items qualify, and both items have some money taken off of them - but not the right amount.

    You are not missing anything. This a glitch where the $6 is subtacted before some of the discounts so that net result is less than expected. If you post a screenshot of your cart prehaps some mod can report it to DAZ.

    However, today is a holiday at DAZ so it likely won't be corrected today. If you want purchase today you can submit a ticket to Customer Service for a refund of the difference. Be sure to include screenshots of your cart before and after applying the coupon.

    Thank you Charlie - I will go ahead and make the purchase... how annoying! :(

  • NorthOf45NorthOf45 Posts: 5,485

    tombraider4ever said:

    Had two stamps - punches, yesterday, didn't buy anything then so expected to be back at the one punch I started w but nope - zero punches here sad. Is this the intended way? or a bug. Either way, I have to buy each day to keep my discount- no sale except for 2.99 stuff or less. Other than that - a big fat nope. Happy about the 99 cents sale of course, so will spend there. Hope I will be back at 2 punches tomorrow as that's what it says - no buys one day - loose ONE punch. I started at one punch, but lost two in one day.

    Same here. Missed one day, lost two punches. I remember from earlier "adventures" that the time of day (NOT Daz Midnight) was an important part of the algorithm. IIRC, buying at a consistent time late in the DAZ day will prevent the double losses. Same old, same old.

  • WendyLuvsCatzWendyLuvsCatz Posts: 38,208

    I think those lightning deals will ensue I never run out of punches wink

  • XelloszXellosz Posts: 742

    WendyLuvsCatz said:

    I think those lightning deals will ensue I never run out of punches wink

     

    REWARDS*

    1 extra 10% off (15% off for Daz+ members)

    2 extra 20% off (25% off for Daz+ members)

    3 extra 30% off (35% off for Daz+ members)

    *Holiday Rewards discount cannot be used on gift cards, licenses, and memberships.

    and Lighting deals. 

    I tried to buy something over $1 from the lighting deals so I'll keep my rewards rolling, but it doesn't work on lighting deals... no extra 10-20-30%/ 15-25-35% off.

  • Richard HaseltineRichard Haseltine Posts: 100,841

    Xellosz said:

    WendyLuvsCatz said:

    I think those lightning deals will ensue I never run out of punches wink

     

    REWARDS*

    1 extra 10% off (15% off for Daz+ members)

    2 extra 20% off (25% off for Daz+ members)

    3 extra 30% off (35% off for Daz+ members)

    *Holiday Rewards discount cannot be used on gift cards, licenses, and memberships.

    and Lighting deals. 

    I tried to buy something over $1 from the lighting deals so I'll keep my rewards rolling, but it doesn't work on lighting deals... no extra 10-20-30%/ 15-25-35% off.

    As of when? If you purchased today you won't see the punch or the discount until tomorrow.

  • Charlie JudgeCharlie Judge Posts: 12,732
    edited November 2023

    Richard Haseltine said:

    Xellosz said:

    WendyLuvsCatz said:

    I think those lightning deals will ensue I never run out of punches wink

     

    REWARDS*

    1 extra 10% off (15% off for Daz+ members)

    2 extra 20% off (25% off for Daz+ members)

    3 extra 30% off (35% off for Daz+ members)

    *Holiday Rewards discount cannot be used on gift cards, licenses, and memberships.

    and Lighting deals. 

    I tried to buy something over $1 from the lighting deals so I'll keep my rewards rolling, but it doesn't work on lighting deals... no extra 10-20-30%/ 15-25-35% off.

    As of when? If you purchased today you won't see the punch or the discount until tomorrow.

    I have a 35% discount that is working on other items in my cart but when I add a lightning deal to my cart that item is not further reduced (from the price offered in my deal) by my reward discount. 

    Post edited by Charlie Judge on
  • XelloszXellosz Posts: 742

    Richard Haseltine said:

    Xellosz said:

    WendyLuvsCatz said:

    I think those lightning deals will ensue I never run out of punches wink

     

    REWARDS*

    1 extra 10% off (15% off for Daz+ members)

    2 extra 20% off (25% off for Daz+ members)

    3 extra 30% off (35% off for Daz+ members)

    *Holiday Rewards discount cannot be used on gift cards, licenses, and memberships.

    and Lighting deals. 

    I tried to buy something over $1 from the lighting deals so I'll keep my rewards rolling, but it doesn't work on lighting deals... no extra 10-20-30%/ 15-25-35% off.

    As of when? If you purchased today you won't see the punch or the discount until tomorrow.

    Charlie Judge  Explains is better. I have already bought something yesterday. So I have punch today, % off already. But that % off does not apply to my buy today if it's a lighting deal.

  • PerttiAPerttiA Posts: 10,024

    I had one lightning deal item take the punch discount, otherwise they have shown the same price in the cart as in the lightning deal offer.

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  • colcurvecolcurve Posts: 152

    where is the black friday sale? its the ironman vintage items?

  • colcurvecolcurve Posts: 152

    and i purchased a gift card yesterday, and today my punch was removed instead of one added. gift cards do not qualify as punch?

  • Cris PalominoCris Palomino Posts: 11,362
    edited November 2023

    colcurve said:

    and i purchased a gift card yesterday, and today my punch was removed instead of one added. gift cards do not qualify as punch?

    Have sent an inquiry. Was the gift card the only thing purchased then?

    Post edited by Cris Palomino on
This discussion has been closed.