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Can't download anything through DAZ Install Manager

rcosu19rcosu19 Posts: 31
in Technical Help (nuts n bolts)

I recently changed the hard drive on my computer and thought I'd try to get DAZ going again, so I got the DIM and fired it up.  It seemed to install fine, but when I try to download anything through it nothing happens and it just says to retry with some odd text in the search bar (pasted below because I can't attach a picture for some reason).  I was able to install DAZ Studio manually, and it appears I can install things through that, but only one at a time, and it takes FOREVER for each item.  Any ideas as to what is causing this and/or what I should do?  Thanks in advance! 

Here is the odd text I mentioned:

pkg::rx::^(18869-2|13176-2|13176-42|13176-45|47939-1|42071-2|42071-1|86958-1|86958-2|21630-2|21630-1|16280-6|18009-1|21848-1|22773-1|41753-1|46691-1|46693-1)$

Comments

  • SofaCitizenSofaCitizen Posts: 1,893

    Firstly, if you want to install products via DIM you should not also install stuff via Daz Connect (inside Studio) since that will break stuff. I'd recommend uninstalling everything you have installed via Connect and logging out of your account on Daz Studio.

    For the DIM issue, I think that text is likely referring to product SKUs but I don't know for sure. It might not be related to the "Retry" issue tho, that can be for a few reasons I think (permission and certificate issues are the most common I believe). If you hit one of those buttons to trigger the retry error and then straight away go to the cog in the top right and click on "Show log", scroll down to the bottom and see if there is an entry that corresponds to when you hit the button, if not, do the above steps and select "Show helper log". One of those should give you more of a hint towards the issue and then you can post it here so someone can advise.

     

  • rcosu19rcosu19 Posts: 31

    I only tried one item from the Studio; as that was taking forever and I could see how it was going, I didn't do it anymore to see if I could get help here.   This is what the log tells me if I try to install Genesis 9 Starter Essentials 1 of 2:

    2023-07-07 12:31:23.223 +++++++++++++++ Install Manager 1.4.1.42 starting +++++++++++++++++

    2023-07-07 12:31:23.223 [INFO] :: OS bits: 64

    2023-07-07 12:31:23.223 [INFO] :: Platform bits: 64

    2023-07-07 12:31:23.223 [INFO] :: Qt Version: 4.8.7

    2023-07-07 12:31:23.223 [INFO] :: Locale: en_US

    2023-07-07 12:31:23.223 [INFO] :: Running on Windows 10, Build 19045, Professional

    2023-07-07 12:31:23.223 [INFO] :: Physical Memory:

    2023-07-07 12:31:23.223 [INFO] :: Total: 15.9 GB (17097719808)

    2023-07-07 12:31:23.223 [INFO] :: Avail: 10.7 GB (11515432960)

    2023-07-07 12:31:23.223 [INFO] :: Virtual Memory:

    2023-07-07 12:31:23.223 [INFO] :: Total: 127.9 TB (140737488224256)

    2023-07-07 12:31:23.223 [INFO] :: Avail: 127.9 TB (140732940685312)

    2023-07-07 12:31:23.223 [INFO] :: Current Memory Usage: 32%

    2023-07-07 12:31:23.223 [INFO] :: Current DateTime:

    2023-07-07 12:31:23.223 [INFO] :: Loc: Fri Jul 7 12:31:23 2023

    2023-07-07 12:31:23.223 [INFO] :: UTC: Fri Jul 7 17:31:23 2023

    2023-07-07 12:31:23.223 [INFO] :: Application Data:

    2023-07-07 12:31:23.223 [INFO] :: Location = C:/Users/(XXXXXXXXX)/AppData/Roaming/DAZ 3D/InstallManager

    2023-07-07 12:31:23.224 [INFO] :: Disk Total: 931.3 GB (1000081453056)

    2023-07-07 12:31:23.224 [INFO] :: Disk Avail: 720.7 GB  (773946126336)

    2023-07-07 12:31:23.224 [INFO] :: Reading dzInstall.ini

    2023-07-07 12:31:23.225 [INFO] :: Current Account: Account

    2023-07-07 12:31:23.225 [INFO] :: Current Downloads Path:

    2023-07-07 12:31:23.225 [INFO] :: Location = C:/Users/Public/Documents/DAZ 3D/InstallManager/Downloads

    2023-07-07 12:31:23.225 [INFO] :: Disk Total: 931.3 GB (1000081453056)

    2023-07-07 12:31:23.225 [INFO] :: Disk Avail: 720.7 GB  (773946122240)

    2023-07-07 12:31:23.225 [INFO] :: Current Content Install Path:

    2023-07-07 12:31:23.226 [INFO] :: Location = C:/Users/Public/Documents/My DAZ 3D Library

    2023-07-07 12:31:23.226 [INFO] :: Disk Total: 931.3 GB (1000081453056)

    2023-07-07 12:31:23.226 [INFO] :: Disk Avail: 720.7 GB  (773946122240)

    2023-07-07 12:31:23.226 [INFO] :: Current 64-bit Software Install Path:

    2023-07-07 12:31:23.226 [INFO] :: Location = C:/Program Files

    2023-07-07 12:31:23.226 [INFO] :: Disk Total: 931.3 GB (1000081453056)

    2023-07-07 12:31:23.226 [INFO] :: Disk Avail: 720.7 GB  (773946122240)

    2023-07-07 12:31:23.226 [INFO] :: Current 32-bit Software Install Path:

    2023-07-07 12:31:23.226 [INFO] :: Location = C:/Program Files (x86)

    2023-07-07 12:31:23.226 [INFO] :: Disk Total: 931.3 GB (1000081453056)

    2023-07-07 12:31:23.226 [INFO] :: Disk Avail: 720.7 GB  (773946122240)

    2023-07-07 12:31:23.226 [INFO] :: Thumbnail Max Height: 182

    2023-07-07 12:31:23.227 [INFO] :: Starting CMS...

    2023-07-07 12:31:24.436 [INFO] :: Connected to CMS: PostgreSQL 9.3.4, compiled by Visual C++ build 1600, 64-bit

    2023-07-07 12:31:29.305 [INFO] :: Current Account: Account

    2023-07-07 12:31:29.306 [INFO] :: Thumbnail Max Height: 182

    2023-07-07 12:31:29.402 [VERBOSE] :: Requesting remote package data...

    2023-07-07 12:31:29.402 [VERBOSE] :: Begin processing package archive...

    2023-07-07 12:31:29.402 [VERBOSE] :: Finished processing package archive: Elapsed Time 0 min 0 sec 0 msec

    2023-07-07 12:31:29.402 [VERBOSE] :: Begin cleaning package archive...

    2023-07-07 12:31:29.402 [VERBOSE] :: Finished cleaning package archive: Elapsed Time 0 min 0 sec 0 msec

    2023-07-07 12:31:31.329 [VERBOSE] :: Received remote package data: Elapsed Time 0 min 1 sec 926 msec

    2023-07-07 12:31:31.340 [VERBOSE] :: Begin processing remote package data...

    2023-07-07 12:31:31.354 [VERBOSE] :: Finished processing remote package data: Elapsed Time 0 min 0 sec 14 msec

    2023-07-07 12:31:31.354 [INFO] :: Remote Products: 380

    2023-07-07 12:31:31.354 [INFO] :: Remote Packages: 636

    2023-07-07 12:31:31.358 [VERBOSE] :: Evaluating Default Install Module...

    2023-07-07 12:32:39.128 [INFO] :: Requesting: 86958-1 : Genesis 9 Starter Essentials (1 of 2)

    2023-07-07 12:32:39.205 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found

    2023-07-07 12:32:39.206 [WARNING] :: Network Error: 0 -  : SSL handshake failed

  • SofaCitizenSofaCitizen Posts: 1,893

    Ahh, yep, "SSL handshake failed" is/was a known issue - although I thought it was fixed?  I assume you are definitely running the latest version of DIM (mine always auto-updates so I assume you have to be).

    There are some suggested fixes here and here.

  • rcosu19rcosu19 Posts: 31

    Thanks! Getting the cert seems to have fixed my issue.   And yes, I was using the latest version of DIM; I would have thought that would include all the necessary certificates and what not.

    Thanks again!

  • markschilperoortmarkschilperoort Posts: 0

    Same here. I had the same issue and installing this cert fixed it in a minute!

    Thanks!

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