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it too easy to lose your tokens be careful with friebis

soulofthesword_88604559d2soulofthesword_88604559d2 Posts: 34
in The Commons

So got vanhelsing this morning and eded up with 7 token. tried to find onother good deal with the daz 50% off flash sale. decided to wait until tommarrows sale so cleared cart. just checked the friebies and see  they changed. grab a few. 1 click purchase as no info needed for a cart of )$. and wait. what did that say! yep go back to store 7 token gone. 35% discount on the freebies. this has happened twice in the past on 5% cut i just lost a 35% discount from a 70$ purchas while collecting frieebies. so be warned.And how hard is it ro remove tokens from applies when i empty cart or the value of the cart is 0$ Ps I have also seen fribies go unfree while adding a coupon code for other items in cart. 0# becam 4.XX$ so never trust your cart with friebies in it.

Comments

  • butterflyfishbutterflyfish Posts: 1,244

    You could always open a ticket with sales support and explain what happened. They might give your tokens back.

  • UnseenUnseen Posts: 652

    You can ask Daz to restore your lost tokens. 

  • BlueFingersBlueFingers Posts: 904

    I think the point soulofthesword_88604559d2 made is valid, it should not be possible to use tokens on a cart of $0 value. It also once happend to me and several others. I think it's unfriendly to customers not to change this, plus why make thing busier for Customer Services if you can solve it with a bit of code.

  • winmathwinmath Posts: 140

    I had the same problem with buying a gift card. Someone at DAZ must have noticed and the points were restored. On;y to lose some of them again when the points expired a day early on July 1.

  • ALLIEKATBLUEALLIEKATBLUE Posts: 2,970
    I always have to click on apply token. Tokens have never been used by mistake
  • Charlie JudgeCharlie Judge Posts: 12,739

    ALLIEKATBLUE said:

    I always have to click on apply token. Tokens have never been used by mistake

    The problem can arise easily if you are testing a cart with tokens and then delete the cart. The tokens remain applied and will be used on your next order which might be just freebies or a gift card . If you don't happen to notice that they are still being applied you could easily lose them. 

  • UnseenUnseen Posts: 652

    Charlie Judge said:

    ALLIEKATBLUE said:

    I always have to click on apply token. Tokens have never been used by mistake

    The problem can arise easily if you are testing a cart with tokens and then delete the cart. The tokens remain applied and will be used on your next order which might be just freebies or a gift card . If you don't happen to notice that they are still being applied you could easily lose them. 

    Yes, you are right, and it's exactly what happened twice to me...
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