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Manual downloads persistently failing, and store website often stops loading

amysparklesamysparkles Posts: 99
edited February 10 in The Commons

I'm presenting these two issues in a single thread, since I have a feeling both are connected to the same underlying cause.

I took advantage of the current store-wide sale and made quite a few purchases. One of which is the Ultrascenery Tutorial. I decided to download the tutorial manually as I'd like to view all the MP4 and PDF files on my laptop rather than the dedicated computer I use for Daz Studio and rendering. 

 

The tutorial can be downloaded in two zip files: one is 259MB; the other 781 MB. At first I tried downloading them both together, but after a while, the downloads stopped. When I tried to resume, I got an error message saying the file wasn't available on site!

So I tried again individually. The first smaller file downloaded successfully, but the second file download keeps freezing at random intervals. Attempting to resume the download just results in the 'file wasn't available on site' error again. If I try downloading again from the beginning, it will again stop after a random time and cannot be resumed.

This seems a bit odd to me. Is it due to increased traffic on the Daz3d website? Or is there another underlying cause? I'm not experiencing the issue anywhere else, so it's not my computer or the internet connection. It has to be something Daz side.

 

 

Now for the second random issue: Often, while browsing the store (or even my wishlist), after a while the website grinds to a halt and all I get is spinning circles instead of images. If I close the tab and reopen, the site then refuses to load at all - just presenting me with a white page. (Chrome Browser). I've experienced this on Firefox too, so I do not think it is browser specific. 

Naturally, this is causing a serious effect on my shopping experience as quite often I'll just give up. No one wants to be frustrated by a website that becomes agonizingly slow and refuses to load after a random length of time. I think Daz must be losing out in a lot of potential sales if this is a common issue. 

So has anyone else experienced this? And if so, why hasn't the website development team sorted it out? 

 

  

 

 

 

 

 

Post edited by amysparkles on

Comments

  • movidamovida Posts: 54

    I've experienced all the above but in my case I know it is my internet connection as I don't have one and have to run off my iPHONE hotspot. I live in the armpit of the US in a rural area and

    it's the land time left behind

  • amysparklesamysparkles Posts: 99
    edited February 10

    movida said:

    I've experienced all the above but in my case I know it is my internet connection as I don't have one and have to run off my iPHONE hotspot. I live in the armpit of the US in a rural area and

    it's the land time left behind

     

    I can appreciate that, however it's not my internet connection or anything to do with my computer, since I only experience this on the Daz3d website. As I mentioned before, everywhere else is fine so I can rule out those possibilities. In your case though, I have to wonder if Daz3d should have a 'low bandwidth' version of the site to ease the browsing experience for those who do have slow(er) connections. 

     

    So either something specific to the website is conflicting with my browsers, or there is something broken in the website itself. Either way, finding out whether others have this issue may help isolate the cause. In either case, I think this is something only the website developers can resolve. The website slowing down and not loading at all after browsing the store for a while has been going on for quite some time. The website also doesn't slow down and stop loading straight away. I can browse the store for ten - twenty minutes or so and then find nothing loads. I have to wait at least a couple of hours before returning. When it does fail to load, nothing will show. Not even the forum. Yet navigating to a different website is perfectly fine. 

     

    If it is a cookie issue, then there's something amiss with the cookies Daz3d,com installs in our browsers in the background. Obviously deleting cookies and history each time just to browse one particular website is utterly ridiculous. If the issue is website specific and not cookie related, then again the development team should resolve it. 

     I'm also not based in the US, so whether that itself is a cause is something I hope again we can isolate. But obviously I'm not going to reveal my current physical location on a public forum for privacy and security reasons.

    Post edited by amysparkles on
  • Faeryl WomynFaeryl Womyn Posts: 3,625

    I always manually download everything unless I have no choice. If I have problems, I switch browsers (I have 4 of them) and if I still get an issue I clear my history, or maybe just both, eventually one or both of these solves my problem and downloads are a dream again.

    Browsers I use are Firefox, Opera, Opera GX and Chrome.

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