Why can't DAZ prevent Duplicate Formula problems with products they sell?

crosswind

barbult said:

Richard Haseltine said:

golem841 said:

May I say that it's a major fail of QC before releasing anything ?

If it is a comnflict between two differnt products, which is usually the case, then I cannot really agree with that.

This is my opinion: If both products sold in the Daz store, then I think Daz has some responsibility to be sure the newly added product does not conflict with products they already sell, BEFORE putting the new product in the store. Why does it have to fall to users to discover these problems AFTER buying them?  And then users have to submit tickets and wait an indeterminate time for a fix (that might never come). PAs that continue to deliver products like this should be educated by Daz so they can do better, or they should be purged from the vendor list.

Indeed !

joanna

barbult said:

Richard Haseltine said:

golem841 said:

May I say that it's a major fail of QC before releasing anything ?

If it is a comnflict between two differnt products, which is usually the case, then I cannot really agree with that.

This is my opinion: If both products sold in the Daz store, then I think Daz has some responsibility to be sure the newly added product does not conflict with products they already sell, BEFORE putting the new product in the store. Why does it have to fall to users to discover these problems AFTER buying them?  And then users have to submit tickets and wait an indeterminate time for a fix (that might never come). PAs that continue to deliver products like this should be educated by Daz so they can do better, or they should be purged from the vendor list.

Well said!

mfrank01328_e9ea05b22a

I wonder why it should DAZ not be possible to force Vootw and other companies to make an update available to their faulty products promptly. DAZ should not put products in the range from Vootw and similar companies as long as these companies have not been corrected their faulty products. It is a shame when you read these entries here. For months (years?) People report these mistakes, make them in the forums and nothing happens. In other industries, faulty products are called back or repaired as quickly as possible. This does not happen only at DAZ. I hardly know any other sellers who deal with their customers in such an ignorant way! It's a shame.

NetherFalcon

mfrank01328_e9ea05b22a said:

I wonder why it should DAZ not be possible to force Vootw and other companies to make an update available to their faulty products promptly. DAZ should not put products in the range from Vootw and similar companies as long as these companies have not been corrected their faulty products. It is a shame when you read these entries here. For months (years?) People report these mistakes, make them in the forums and nothing happens. In other industries, faulty products are called back or repaired as quickly as possible. This does not happen only at DAZ. I hardly know any other sellers who deal with their customers in such an ignorant way! It's a shame.

It's frustrating.  There's a variety of reasons why some PAs simply don't fix the issues of their products after release.  Quality control is critical, and as much as Daz does what they can, things slip through the cracks.  I accept that-what I don't accept is having something sit in a poor state of quality.  And realistically, all we can do is report it.  At the end of the day, refusing to do anything hurts the PA themself because I will never buy any of their products again because of it.  The product I had was released in August 2024, and the problems still existed eeven up until 2025.  I found another forum post that reported the problem, way back then.

On the other side of that coin, I appreciate PAs who consistently put out good work.  It's important to acknowledge those who actually take the time to ensure we not only get functional products, but things that are of a great value.  We all have our favorite PAs who intrigue us, and that's because they earned our support through that consistency.  Others like the one you mentioned...well...not so much.  Disappointing, to be sure, but display your power as a consumer.  Because that's the best way to send a message.