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Problem with a clothing asset.

Uncommon RoleUncommon Role Posts: 26
in Technical Help (nuts n bolts)

https://www.daz3d.com/dforce-side-cut-dress-g8g8-1f

https://www.daz3d.com/dforce-bodycon-tank-dress-g8g8-1f

Hi, I bought these two assets, and for some reason, they are failing. First, I get an error with "metadata," so they appear without an image in smart content, and when I try to load them onto the compatible figure, nothing happens. I've tried reinstalling them, installing them manually, and trying to load them from the library, but nothing works. It doesn't give any errors or warnings, it just doesn't show anything.

Any idea? Thx smiley

Comments

  • crosswindcrosswind Posts: 6,938
    edited May 25

    I ever bought these items from Rendo site and had them installed with Content Wizard, so I did not see any issue of metadata or loading it to the figure. But I've seen that some folks complained about getting wrong metadata and/or wrong thumbnails from these products in Daz store...

    As for the product thumbnail, go to runtime\support folder in your Daz Library, search by SKU number (94737, 95669), see if you can three files like the ones shown in below screenshot. A jpg or png image is the thumbnail of the product, if you get no image or the file name of the image is not as same as the DSX file, you have to correct them by yourself.

    And you always can send a ticket to Daz asking for a fix or refund...

    SNAG-2024-5-25-034.png
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    Post edited by crosswind on
  • Uncommon RoleUncommon Role Posts: 26

    I looked it up, and there's only the dsx file for both. I think that must be the issue. The missing thumbnail doesn't bother me much, but not being able to add it to the scene makes it useless.

  • crosswindcrosswind Posts: 6,938

    So, you tried loading the dress to the figure, but nothing happened?  could not get the result like what is shown in the below screenshot ?

    As for the thumbnail, saving an image from the product page, resize it to 268 x 348, throw it into runtime\support, then rename it with the file name as same as the dsx file. You should get the thumbnail shown in Smart Content.

    SNAG-2024-5-25-036.png
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  • Uncommon RoleUncommon Role Posts: 26
    edited May 25

    Exactly, the dress doesn't load. It simply doesn't do anything.

    Post edited by Uncommon Role on
  • Richard HaseltineRichard Haseltine Posts: 100,804

    Are you sure it was a model you were loading, not a material preset? Have you checked the end of the log for errors after trying to load (Help>Troubleshooting>View Log File)?

  • Uncommon RoleUncommon Role Posts: 26
    edited May 25

    Damn, I see the problem now. Since there's an error in the smart content, the only way to find the file is by removing the context filter. Then, all the files appear numbered without indicating which one is the asset and which ones are the materials. I've tried them all and finally found the one that works as the asset while the others are just materials. Anyway, it's sorted out, but there's still an error because there's no thumbnail, and it doesn't appear in the smart content or in the right order.

    Thx!

    Post edited by Uncommon Role on
  • crosswindcrosswind Posts: 6,938

    So the case seems even worse, which means there's no any metadata (content type, category...) on each asset item... You have to define these information yourself... with Content DB Editor, and Categorize action.

    SNAG-2024-5-25-037.png
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  • Uncommon RoleUncommon Role Posts: 26

    Yes, most of the metadata is missing. I've already opened a ticket with customer support to report it.

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