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Installing with DIM and Daz 4.9 Pro connect issues.

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  • SyphonapteraSyphonaptera Posts: 190
    Fixmypcmike said:

    Edit > Preferences > Content Library > Content Directory Manager, change "Daz Connect Data" to th new location.

    Dearest,

     isn't it a matter of principle? Why allocating connect content to spare HD space because the connect content software does not function ? Daz Studo 4.9 Pro and Daz connect should register automatically what was installed via DIM but IF it turns out to be a DIM software problem like 'Shell user' expains then Daz must fix this!! 

    Here is the thing , I have about 900 products installed via DIM and still about 400 of them need to be installed because thay have a thumbnail like; 4 Product not installed; can be installed using Daz Connect.   !! And when I  'install'  these my HD space is used up ,...it seems the 400 or so prods are installed twice!
    That is my problem with Daz 4.9 Pro. 
    Then there is also the issue of the white thumbs with exclamation mark; many have the products visible , but also some have nothing when clicking on them. Besides being annoying as hell to look at I cannot belief this is how 4.9 Pro works.

    I have the feeling Daz is trying to FORCE us to use Daz connect....because.....after they implemented Daz connect to secure their sales from piracy, why would Daz then still allow the old offline ( so called , supposedly fraudelent)  DIM installation to work?
    We have all seen this with other software companies (Adobe/Avid/ProTools/Office etc.) .

    In the end there is ONLY a cloudbased way of working with Daz and I H A T E this ....because it doesn't work , it slows down the workflow , too high error sensitive, PC's can get easier corrupted by hacking....and......when you have not a connection you are  f$cked.

  • SyphonapteraSyphonaptera Posts: 190
    ShelLuser said:

    Sorry if I'm responding to an older message but yeah... I just wanted to share that I'm having the exact same problem, I know where you're coming from and the eventual cause is a bug in the way the Daz Install Manager ("DIM") handles the way it installs meta data which causes Daz Studio ("DS") to pick up the package as being available but doesn't recognize the installed items. Even though, you guessed correctly, they're already installed. Installing them through Daz Connect ("DC") will basically set you up with a 2nd copy of the same product. The main difference being that it'll be installed in your Daz Connect library instead of the main library (where the main difference between the two is the hierarchy; in Daz Connect every product is installed into its own individual directory instead of sharing 1 main library directory).

    My solution was to force the re-installation of meta data. So right click on the content library tab, use the library maintenance option and re-import metadata. Problem solved. For now ;)

    This issue annoyed me heavily so eventually I opened a support ticket and today I figured out more: it's caused by a bug which is expected to get fixed with release 9.2. Source of my info is here. To quote for the lazy amongst us:

    Installing a product through Install Manager once metadata has been retrieved through Daz Connect can be a little tricky. The current version of Install Manager (1.1.0.41 at the time of this post) still installs Vendor Data to the 4.8 tables and the initial launch of 4.9 installs various triggers that serve to migrate newly inserted data to the 4.9 tables, provided certain conditions are met.

    Highly frustrating indeed. I can understand that Daz3D wants to protect their products from copy-abuse and wants to ensure that their users pay for their products and services. I can understand and respect that oh so well. But this is a dangerous road to take because right now their new protection scheme is annoying and frustrating legit users whereas "the others" can enjoy their stuff no questions asked. The whole thing somewhat takes me back to the early C64 days, where at one time you could end up buying games which wouldn't run on your C64 because the protection scheme was incompatible with some 1541 diskdrives. You bought the game and still couldn't play it :)

    Anyway, Daz Connect can be dangerous to rely on. In the last 2 weeks I had some Internet connection issues, so did a lot of my work offline. During that period DS suddenly considered that the configuration of my PC had changed and that I had to re-authenticate before I could use my Daz Connect products again. Of course nothing had changed, maybe apart from the default route (network option) to prevent annoying time-outs in certain internet-based software. But yeah; very reassuring indeed if you don't have access to the Internet right there. And highly annoying because every time I fired up Daz Studio I got reminded about this issue without having an option to keep it quiet. Not too much of a big deal, but annoying if you're preparing to load a larger scene (takes some time), start it, get some coffee and come back only to find DS waiting for you to click ok before actually loading in the file.

    So far all I'm using DC for is the freely available contents and nothing else. I don't buy packages often these days, but if I do I'm relying on DIM anyway, even with the extra hassle of installing it.

     

     

    What feedback does Daz support give you after you pointed out the bug in DIM?

  • WickedPixelsWickedPixels Posts: 5

    Hi Fixmypcmike...thank you ...i am guessing this means i have to clean daz off my pc again and reload all my content again from scratch....ahahaha  my brain is soooo frazzled....thats ok ....i knew i would probably have to do it all over again....but thern for the last 5-6 yrs i have spent 90% of my daz user time searching within daz for my content because it had never been loaded correctly in the begining...lol such is life when u play in a techie world and dont have a techie brain you learn to roll with the punches. again thank you soo simple of a solution..cross your fingers i dont mess this one up...lol

    i have one more question to ask....along same lines

    is there any other tweeks can i do to save ssd space using daz? 

    Fixmypcmike said:

    Edit > Preferences > Content Library > Content Directory Manager, change "Daz Connect Data" to th new location.

     

  • Richard HaseltineRichard Haseltine Posts: 102,475
    Syphonaptera said:
    Fixmypcmike said:

    Edit > Preferences > Content Library > Content Directory Manager, change "Daz Connect Data" to th new location.

    Dearest,

     isn't it a matter of principle? Why allocating connect content to spare HD space because the connect content software does not function ? Daz Studo 4.9 Pro and Daz connect should register automatically what was installed via DIM but IF it turns out to be a DIM software problem like 'Shell user' expains then Daz must fix this!! 

    Here is the thing , I have about 900 products installed via DIM and still about 400 of them need to be installed because thay have a thumbnail like; 4 Product not installed; can be installed using Daz Connect.   !! And when I  'install'  these my HD space is used up ,...it seems the 400 or so prods are installed twice!
    That is my problem with Daz 4.9 Pro. 
    Then there is also the issue of the white thumbs with exclamation mark; many have the products visible , but also some have nothing when clicking on them. Besides being annoying as hell to look at I cannot belief this is how 4.9 Pro works.

    I have the feeling Daz is trying to FORCE us to use Daz connect....because.....after they implemented Daz connect to secure their sales from piracy, why would Daz then still allow the old offline ( so called , supposedly fraudelent)  DIM installation to work?
    We have all seen this with other software companies (Adobe/Avid/ProTools/Office etc.) .

    In the end there is ONLY a cloudbased way of working with Daz and I H A T E this ....because it doesn't work , it slows down the workflow , too high error sensitive, PC's can get easier corrupted by hacking....and......when you have not a connection you are  f$cked.

    DS should be seeing the DIM installs, it is designed to do so and is not meant to be forcing you to use Connect.

  • SyphonapteraSyphonaptera Posts: 190
    Richard Haseltine said:
    Syphonaptera said:
    Fixmypcmike said:

    Edit > Preferences > Content Library > Content Directory Manager, change "Daz Connect Data" to th new location.

    Dearest,

     isn't it a matter of principle? Why allocating connect content to spare HD space because the connect content software does not function ? Daz Studo 4.9 Pro and Daz connect should register automatically what was installed via DIM but IF it turns out to be a DIM software problem like 'Shell user' expains then Daz must fix this!! 

    Here is the thing , I have about 900 products installed via DIM and still about 400 of them need to be installed because thay have a thumbnail like; 4 Product not installed; can be installed using Daz Connect.   !! And when I  'install'  these my HD space is used up ,...it seems the 400 or so prods are installed twice!
    That is my problem with Daz 4.9 Pro. 
    Then there is also the issue of the white thumbs with exclamation mark; many have the products visible , but also some have nothing when clicking on them. Besides being annoying as hell to look at I cannot belief this is how 4.9 Pro works.

    I have the feeling Daz is trying to FORCE us to use Daz connect....because.....after they implemented Daz connect to secure their sales from piracy, why would Daz then still allow the old offline ( so called , supposedly fraudelent)  DIM installation to work?
    We have all seen this with other software companies (Adobe/Avid/ProTools/Office etc.) .

    In the end there is ONLY a cloudbased way of working with Daz and I H A T E this ....because it doesn't work , it slows down the workflow , too high error sensitive, PC's can get easier corrupted by hacking....and......when you have not a connection you are  f$cked.

    DS should be seeing the DIM installs, it is designed to do so and is not meant to be forcing you to use Connect.

     I differ in opinion.

  • Richard HaseltineRichard Haseltine Posts: 102,475
    Syphonaptera said:
    Richard Haseltine said:
    Syphonaptera said:
    Fixmypcmike said:

    Edit > Preferences > Content Library > Content Directory Manager, change "Daz Connect Data" to th new location.

    Dearest,

     isn't it a matter of principle? Why allocating connect content to spare HD space because the connect content software does not function ? Daz Studo 4.9 Pro and Daz connect should register automatically what was installed via DIM but IF it turns out to be a DIM software problem like 'Shell user' expains then Daz must fix this!! 

    Here is the thing , I have about 900 products installed via DIM and still about 400 of them need to be installed because thay have a thumbnail like; 4 Product not installed; can be installed using Daz Connect.   !! And when I  'install'  these my HD space is used up ,...it seems the 400 or so prods are installed twice!
    That is my problem with Daz 4.9 Pro. 
    Then there is also the issue of the white thumbs with exclamation mark; many have the products visible , but also some have nothing when clicking on them. Besides being annoying as hell to look at I cannot belief this is how 4.9 Pro works.

    I have the feeling Daz is trying to FORCE us to use Daz connect....because.....after they implemented Daz connect to secure their sales from piracy, why would Daz then still allow the old offline ( so called , supposedly fraudelent)  DIM installation to work?
    We have all seen this with other software companies (Adobe/Avid/ProTools/Office etc.) .

    In the end there is ONLY a cloudbased way of working with Daz and I H A T E this ....because it doesn't work , it slows down the workflow , too high error sensitive, PC's can get easier corrupted by hacking....and......when you have not a connection you are  f$cked.

    DS should be seeing the DIM installs, it is designed to do so and is not meant to be forcing you to use Connect.

     I differ in opinion.

    That iosn't an opinion, it is a fact that DS should be seeing the DIM installs. If it isn't then something is wrong - perhaps you have moved the files from their install locations so that they aren't where the CMS things they should be, or perhaps a bug has come into play.

  • SyphonapteraSyphonaptera Posts: 190
    edited April 2016
    Richard Haseltine said:
    Syphonaptera said:
    Richard Haseltine said:
    Syphonaptera said:
    Fixmypcmike said:

    Edit > Preferences > Content Library > Content Directory Manager, change "Daz Connect Data" to th new location.

    Dearest,

     isn't it a matter of principle? Why allocating connect content to spare HD space because the connect content software does not function ? Daz Studo 4.9 Pro and Daz connect should register automatically what was installed via DIM but IF it turns out to be a DIM software problem like 'Shell user' expains then Daz must fix this!! 

    Here is the thing , I have about 900 products installed via DIM and still about 400 of them need to be installed because thay have a thumbnail like; 4 Product not installed; can be installed using Daz Connect.   !! And when I  'install'  these my HD space is used up ,...it seems the 400 or so prods are installed twice!
    That is my problem with Daz 4.9 Pro. 
    Then there is also the issue of the white thumbs with exclamation mark; many have the products visible , but also some have nothing when clicking on them. Besides being annoying as hell to look at I cannot belief this is how 4.9 Pro works.

    I have the feeling Daz is trying to FORCE us to use Daz connect....because.....after they implemented Daz connect to secure their sales from piracy, why would Daz then still allow the old offline ( so called , supposedly fraudelent)  DIM installation to work?
    We have all seen this with other software companies (Adobe/Avid/ProTools/Office etc.) .

    In the end there is ONLY a cloudbased way of working with Daz and I H A T E this ....because it doesn't work , it slows down the workflow , too high error sensitive, PC's can get easier corrupted by hacking....and......when you have not a connection you are  f$cked.

    DS should be seeing the DIM installs, it is designed to do so and is not meant to be forcing you to use Connect.

     I differ in opinion.

    That iosn't an opinion, it is a fact that DS should be seeing the DIM installs. If it isn't then something is wrong - perhaps you have moved the files from their install locations so that they aren't where the CMS things they should be, or perhaps a bug has come into play.

    I contacted DAZ support 3 weeks ago about this , all content/ install directories are exactly as they should be , according to Daz support. Since then they only have me constantly re-import meta data, or resetting the Database, with no resolving of the issue of corse

    I hope Shell.user replies . Read his  post. My problem (and that of others is well known at Daz .....but......Daz support seemingly isn't) If Shell.user replies I'll point this fact out to Daz support.

    Post edited by Syphonaptera on
  • Digital TouchDigital Touch Posts: 187
    edited April 2016

    I can't even login to DAZ connect or DIM.... 

    DIM always take too long to login then tell me i type in wrong password.....

    DAZ Connect always take waay longer than DIM, then nothing happen, DAZ Studio stuck in logging in to DAZ Connect.

    Now I can't even download products manually.... like... what the...

    Post edited by Digital Touch on
  • Digital TouchDigital Touch Posts: 187
    edited April 2016

    I can't even login to DAZ connect or DIM.... 

    DIM always take too long to login then tell me i type in wrong password.....

    DAZ Connect always take waay longer than DIM, then nothing happen, DAZ Studio stuck in logging in to DAZ Connect.

    Now I can't even download products manually.... like... what the...

    Please fix this A.S.A.P.

    Post edited by Digital Touch on
  • Richard HaseltineRichard Haseltine Posts: 102,475

    When did this start?

  • ShelLuserShelLuser Posts: 749
    Syphonaptera said:


    I hope Shell.user replies . Read his  post. My problem (and that of others is well known at Daz .....but......Daz support seemingly isn't) If Shell.user replies I'll point this fact out to Daz support.

    Sorry for a late response, was quite busy and not much online. There's really nothing to share here, if you check my post and follow the link you'll notice that I got my information from the Daz Connect FAQ, posted here on the forums. All I did was repeat that which Daz3D has already shared themselves.

    So basically; if you installed an item through the DIM and it doesn't show up properly (in my case I only see an entry in the products section with the option to install it through Daz Connect) then re-importing all the meta-data will most likely fix that. It is a bug, but not something you can't solve yourself right now.

    And to briefly address your other comments about Daz3D revoking stuff: that's why it's important to make backups. Every package I installed through DIM sits nicely in an offline backup (external HD) so that if I need to I can re-install the whole thing without having to rely on Daz3D downloads. It's also the main reason why you shouldn't update software "just like that" but make sure that it does what you expected from it. This is why I also keep backup copies of the program installers themselves.

    I doubt this to happen, but should Daz3D actually resort to removing the option for DIM alltogether and go fully into Daz Connect then things will be very simple for me: I won't upgrade, double check my backups and from there on rely on Poser based materials instead (or Daz Studio items but through other websites, yet that would become a little harder then).

    Which is also my counter argument: I doubt this would ever come to pass. There is a reason why Daz3D provides Daz Studio free of charge ("freemium"). And if they'd fully lock us in into only using their own contents (keep the Poser compatibility in mind) then this would also have its affect on other websites which provide or sell contents outside of Daz3D.

    I share your concerns, but... I don't think it'll be that bad. On that note: I tried using the offline options for Daz Connect (so to download the key and use that instead) and that seems to work just fine.

     

  • SyphonapteraSyphonaptera Posts: 190
    ShelLuser said:
    Syphonaptera said:


    I hope Shell.user replies . Read his  post. My problem (and that of others is well known at Daz .....but......Daz support seemingly isn't) If Shell.user replies I'll point this fact out to Daz support.

    Sorry for a late response, was quite busy and not much online. There's really nothing to share here, if you check my post and follow the link you'll notice that I got my information from the Daz Connect FAQ, posted here on the forums. All I did was repeat that which Daz3D has already shared themselves.

    So basically; if you installed an item through the DIM and it doesn't show up properly (in my case I only see an entry in the products section with the option to install it through Daz Connect) then re-importing all the meta-data will most likely fix that. It is a bug, but not something you can't solve yourself right now.

    And to briefly address your other comments about Daz3D revoking stuff: that's why it's important to make backups. Every package I installed through DIM sits nicely in an offline backup (external HD) so that if I need to I can re-install the whole thing without having to rely on Daz3D downloads. It's also the main reason why you shouldn't update software "just like that" but make sure that it does what you expected from it. This is why I also keep backup copies of the program installers themselves.

    I doubt this to happen, but should Daz3D actually resort to removing the option for DIM alltogether and go fully into Daz Connect then things will be very simple for me: I won't upgrade, double check my backups and from there on rely on Poser based materials instead (or Daz Studio items but through other websites, yet that would become a little harder then).

    Which is also my counter argument: I doubt this would ever come to pass. There is a reason why Daz3D provides Daz Studio free of charge ("freemium"). And if they'd fully lock us in into only using their own contents (keep the Poser compatibility in mind) then this would also have its affect on other websites which provide or sell contents outside of Daz3D.

    I share your concerns, but... I don't think it'll be that bad. On that note: I tried using the offline options for Daz Connect (so to download the key and use that instead) and that seems to work just fine.

     

    Thanks for the clearing up .

    Now here is the thing , maybe a stupid question ,; how do you store the items ? Do you let DIM download all of them and before installing you isolate them and just simply copy/paste these to another storage device?

     

     

  • fixmypcmikefixmypcmike Posts: 19,601

    Yes, I have DIM set to not delete the zips, after installing I move them to my archive folders.

  • ShelLuserShelLuser Posts: 749
    Syphonaptera said:

    Now here is the thing , maybe a stupid question ,; how do you store the items ? Do you let DIM download all of them and before installing you isolate them and just simply copy/paste these to another storage device?

    There is no such thing as a stupid question. It's, in my opinion, more stupid not to ask and keep yourself in the dark.

    The DIM downloads all files to a specific folder before it installs them, something you can configure yourself by the way; just check your DIM settings (click the cogwheel icon) and then select the "Downloads" tab. This is what I mean:

    If you start DIM then it will look in this directory for any installable contents. So in my example above I merely copied all the files from this directory into my backup. And I kept on doing that whenever I downloaded new packages (like new Daz Studio versions for example). I also clean this directory every once in a while to prevent it from gobbling up too much diskspace.

    So in case I need to restore something I simply copy the files from my backup into this directory, fire up DIM in offline mode and it'll detect the packages and allow me to install them (provided that they're not already installed).

    Hope this helps!

  • SyphonapteraSyphonaptera Posts: 190
    ShelLuser said:
    Syphonaptera said:

    Now here is the thing , maybe a stupid question ,; how do you store the items ? Do you let DIM download all of them and before installing you isolate them and just simply copy/paste these to another storage device?

    There is no such thing as a stupid question. It's, in my opinion, more stupid not to ask and keep yourself in the dark.

    The DIM downloads all files to a specific folder before it installs them, something you can configure yourself by the way; just check your DIM settings (click the cogwheel icon) and then select the "Downloads" tab. This is what I mean:

    If you start DIM then it will look in this directory for any installable contents. So in my example above I merely copied all the files from this directory into my backup. And I kept on doing that whenever I downloaded new packages (like new Daz Studio versions for example). I also clean this directory every once in a while to prevent it from gobbling up too much diskspace.

    So in case I need to restore something I simply copy the files from my backup into this directory, fire up DIM in offline mode and it'll detect the packages and allow me to install them (provided that they're not already installed).

    Hope this helps!

    Thank you so much. Many of the steps I already did for a while, getting these files manually installed into Daz (without DIM) again is what I find tricky. There are tuts on how to do it manually but I found out that even when having the same OS , where to paste the files sometimes does not go well , making them not functioning or just partially function in Daz.
    I'll check things out some more....  :)

     

    Cheers

     

    Thanks again

     

    Peter

  • SyphonapteraSyphonaptera Posts: 190

    Hey everybody,

    tech support admits the problems are known but still they cannot provide a decent answer/solution, other then ( in my opinion)  hoping the 4.9 / DIM updates will come asap . This is so lame. Here are some of my reactiions and their reply:

    ------------------------------------
    t is even worst again! Even MORE white thumbnails. But , I am getting angry right now because at the forum people let me know that the problem is a bug in DIM and/or Daz 4.9 Pro!!!!!!!!!!!! And you at DAZ seem to be fully aware of this!!!!!!! Is that true?????

    '
    *Note: A bug in the migration to 4.9.0.63 causes the products that do not define a ProductToken to fail. A separate but related bug causes products that do not define a valid StoreId to be assigned to the "DAZ 3D" store instead of the "LOCAL USER" store; increasing the likelihood of an overlap. Both of these bugs have been fixed in an upcoming build that is currently being validated via the Public Build channel.'

    *Note: Because of the differences in how the 4.8 tables and the 4.9 tables are structured, and because of the way the triggers that allow the migration to occur are setup, installing an update to a product that is not managed by Daz Connect (be that through Install Manager, or through importing in an earlier version) can result in the User Data for the files provided by that product becoming lost. For this reason, until this issue is resolved (scheduled for 4.9.2.x at the time of this post), it is recommended that User Data be exported prior to installing updates and re-imported after the update has been installed.

    'http://www.daz3d.com/forums/discussion/74936/installing-with-dim-and-daz-4-9-pro-connect-issues/p2

    This is the problem I am experiencing.

    Avatar

    XXXXXXX Thursday at 18:04

    Hi Peter,

    That is correct. There are issues with the databases that will be corrected in the next release. However, there are ways to correct most of the issues. Thank you for the updated screen shots. I see you removed all paths from under Poser Formats. You will want to add C:\Users\Public\Documents\My DAZ 3D Library under Poser Formats as well, as all the the 3rd and 4th generation products are Poser Format and will not show up if this path is not mapped under Poser Formats.

    This should help get most of your content back.

    Please let me know if you have further questions.

    ----------------------------------------------------

    The only thing tech support does is  asking me to execute DB maintenance , for 4 weeks already now , which does not solve any of the problems....even though I repeatedly let them know this.

    I am done here at Daz , I think it is time to say bye to Daz , Daz 4.9 turned out to be a disaster for me.   I will spend more time with Blender, had to do this earlier , I was warned early enough.   :(

  • Richard HaseltineRichard Haseltine Posts: 102,475

    When was that reply given? The current version of DS is 4.9.1.30, which does address some of the issues mentioned.

  • BeeMKayBeeMKay Posts: 7,019
    Syphonaptera said:

    Hey everybody,

    tech support admits the problems are known but still they cannot provide a decent answer/solution, other then ( in my opinion)  hoping the 4.9 / DIM updates will come asap . This is so lame. Here are some of my reactiions and their reply:

    ------------------------------------
    t is even worst again! Even MORE white thumbnails. But , I am getting angry right now because at the forum people let me know that the problem is a bug in DIM and/or Daz 4.9 Pro!!!!!!!!!!!! And you at DAZ seem to be fully aware of this!!!!!!! Is that true?????

    '
    *Note: A bug in the migration to 4.9.0.63 causes the products that do not define a ProductToken to fail. A separate but related bug causes products that do not define a valid StoreId to be assigned to the "DAZ 3D" store instead of the "LOCAL USER" store; increasing the likelihood of an overlap. Both of these bugs have been fixed in an upcoming build that is currently being validated via the Public Build channel.'

    *Note: Because of the differences in how the 4.8 tables and the 4.9 tables are structured, and because of the way the triggers that allow the migration to occur are setup, installing an update to a product that is not managed by Daz Connect (be that through Install Manager, or through importing in an earlier version) can result in the User Data for the files provided by that product becoming lost. For this reason, until this issue is resolved (scheduled for 4.9.2.x at the time of this post), it is recommended that User Data be exported prior to installing updates and re-imported after the update has been installed.

    'http://www.daz3d.com/forums/discussion/74936/installing-with-dim-and-daz-4-9-pro-connect-issues/p2

    This is the problem I am experiencing.

    Avatar

    XXXXXXX Thursday at 18:04

    Hi Peter,

    That is correct. There are issues with the databases that will be corrected in the next release. However, there are ways to correct most of the issues. Thank you for the updated screen shots. I see you removed all paths from under Poser Formats. You will want to add C:\Users\Public\Documents\My DAZ 3D Library under Poser Formats as well, as all the the 3rd and 4th generation products are Poser Format and will not show up if this path is not mapped under Poser Formats.

    This should help get most of your content back.

    Please let me know if you have further questions.

    ----------------------------------------------------

    The only thing tech support does is  asking me to execute DB maintenance , for 4 weeks already now , which does not solve any of the problems....even though I repeatedly let them know this.

    I am done here at Daz , I think it is time to say bye to Daz , Daz 4.9 turned out to be a disaster for me.   I will spend more time with Blender, had to do this earlier , I was warned early enough.   :(

    Have you re-added the required Poser directory, as he asked, and still gotten the same result? Just out of curiousity.

  • SyphonapteraSyphonaptera Posts: 190
    Richard Haseltine said:

    When was that reply given? The current version of DS is 4.9.1.30, which does address some of the issues mentioned.

    Support acknowledge the DIM install/DAZ connect issues last Thursday.

  • SyphonapteraSyphonaptera Posts: 190
    BeeMKay said:
    Syphonaptera said:

    Hey everybody,

    tech support admits the problems are known but still they cannot provide a decent answer/solution, other then ( in my opinion)  hoping the 4.9 / DIM updates will come asap . This is so lame. Here are some of my reactiions and their reply:

    ------------------------------------
    t is even worst again! Even MORE white thumbnails. But , I am getting angry right now because at the forum people let me know that the problem is a bug in DIM and/or Daz 4.9 Pro!!!!!!!!!!!! And you at DAZ seem to be fully aware of this!!!!!!! Is that true?????

    '
    *Note: A bug in the migration to 4.9.0.63 causes the products that do not define a ProductToken to fail. A separate but related bug causes products that do not define a valid StoreId to be assigned to the "DAZ 3D" store instead of the "LOCAL USER" store; increasing the likelihood of an overlap. Both of these bugs have been fixed in an upcoming build that is currently being validated via the Public Build channel.'

    *Note: Because of the differences in how the 4.8 tables and the 4.9 tables are structured, and because of the way the triggers that allow the migration to occur are setup, installing an update to a product that is not managed by Daz Connect (be that through Install Manager, or through importing in an earlier version) can result in the User Data for the files provided by that product becoming lost. For this reason, until this issue is resolved (scheduled for 4.9.2.x at the time of this post), it is recommended that User Data be exported prior to installing updates and re-imported after the update has been installed.

    'http://www.daz3d.com/forums/discussion/74936/installing-with-dim-and-daz-4-9-pro-connect-issues/p2

    This is the problem I am experiencing.

    Avatar

    XXXXXXX Thursday at 18:04

    Hi Peter,

    That is correct. There are issues with the databases that will be corrected in the next release. However, there are ways to correct most of the issues. Thank you for the updated screen shots. I see you removed all paths from under Poser Formats. You will want to add C:\Users\Public\Documents\My DAZ 3D Library under Poser Formats as well, as all the the 3rd and 4th generation products are Poser Format and will not show up if this path is not mapped under Poser Formats.

    This should help get most of your content back.

    Please let me know if you have further questions.

    ----------------------------------------------------

    The only thing tech support does is  asking me to execute DB maintenance , for 4 weeks already now , which does not solve any of the problems....even though I repeatedly let them know this.

    I am done here at Daz , I think it is time to say bye to Daz , Daz 4.9 turned out to be a disaster for me.   I will spend more time with Blender, had to do this earlier , I was warned early enough.   :(

    Have you re-added the required Poser directory, as he asked, and still gotten the same result? Just out of curiousity.

    Unfortunate it didn't. All path settings are exactly as Daz support ordered me to. Nothing helped.

  • BeeMKayBeeMKay Posts: 7,019
    edited April 2016

    That sucks. Another question... when you go to one of the missing items, and right-click on it, and it opens the menu, and you then select "Browse to file location"... which folder do you end up in? For example, I have several scripts that show as non-installed in 4.9, but if I right-click on them, they still show me the right directory, and the actually installed item.

    CMD.JPG
    323 x 394 - 35K
    Post edited by BeeMKay on
  • jrlaudiojrlaudio Posts: 47
    edited April 2016

    OK ... the real sloution to these and other problems is to not use 4,9. Uninstall it and reinstall 4.8 and do not buy the new content, which is really the only real upgrade you get with 4.9 (with the addition of major headaches and lost time)..The rendering updates are marginal if noticable at all, and are only for people using Iray. Otherwise the only change between 4.8 vs 4.9 is aggravation  Don't use 4.9 and the new content until this is fixed. That should send a message to DAZ to fix this ongoing issue.

    I gave up completely on this. I, out of deperation, even tried the current beta build which also didn't help these issues. I will stick to 4.8 and boycott any new content until I see DAZ has fixed this insult to long-standing customers. By the way if you didn't make back-ups prior to upgrading (even though there is know way to know this until after and come here for soultions) you're pretty much out of luck. I have about 1TB of content, so you can imagine how many weeks of time I had to spend just to update, unistall, and reinstall 4.8 and all my content, which was the only real solution after months of getting no work done. My time is worth money, the amount of money I lost in downtime was the money I would have used to buy new content. DAZ now has alot of my time (money) to catch-up on.

    For reference, I have an advanced degree in computer science and have been programming for 20 years.

    Post edited by jrlaudio on
  • BeeMKayBeeMKay Posts: 7,019
    edited April 2016

    jraudio, you are aware that new content (including G3) works fine with 4.8, except for encrypted stuff, and the occasional script that requires 4.9?

    Just saying, because your words leave the impression that all new releases do not work with 4.8 any longer.

    Post edited by BeeMKay on
  • SyphonapteraSyphonaptera Posts: 190
    jrlaudio said:

    OK ... the real sloution to these and other problems is to not use 4,9. Uninstall it and reinstall 4.8 and do not buy the new content, which is really the only real upgrade you get with 4.9 (with the addition of major headaches and lost time)..The rendering updates are marginal if noticable at all, and are only for people using Iray. Otherwise the only change between 4.8 vs 4.9 is aggravation  Don't use 4.9 and the new content until this is fixed. That should send a message to DAZ to fix this ongoing issue.

    I gave up completely on this. I, out of deperation, even tried the current beta build which also didn't help these issues. I will stick to 4.8 and boycott any new content until I see DAZ has fixed this insult to long-standing customers. By the way if you didn't make back-ups prior to upgrading (even though there is know way to know this until after and come here for soultions) you're pretty much out of luck. I have about 1TB of content, so you can imagine how many weeks of time I had to spend just to update, unistall, and reinstall 4.8 and all my content, which was the only real solution after months of getting no work done. My time is worth money, the amount of money I lost in downtime was the money I would have used to buy new content. DAZ now has alot of my time (money) to catch-up on.

    For reference, I have an advanced degree in computer science and have been programming for 20 years.

    eventually Daz support gave me a link to download Daz 4.8 but the install freezes when it reaches 'installing content management service. I found someone on the forum that had the same issue but with Daz 4.9
    http://www.daz3d.com/forums/discussion/69879/daz-studio-4-9-stuck-on-installing-content-manager

    Untill 4.9 ALL was going pretty well with Daz on my side, suddenly  Daz 4.9 did some kind of update or something and all got f€cked up .

    On my side restarting my PC did not solve the problem.
    Now Daz really begins to suck big time.

  • BeeMKayBeeMKay Posts: 7,019
    edited April 2016

    Just checking - you did deinstall the postgresql, and rebooted, before installing 4.8?

    It might also help do kill off the actual database in the appdata/roaming folder.

    Post edited by BeeMKay on
  • mjc1016mjc1016 Posts: 15,001
    Syphonaptera said:
     but the install freezes when it reaches 'installing content management service. I found someone on the forum that had the same issue but with Daz 4.9
     

    That's beginning to sound like OS or security software interference...if you download the standalone Postgre installer, will it complete? (It should be in your downloadble files, on the Studio page...)

  • SyphonapteraSyphonaptera Posts: 190
    edited April 2016
    BeeMKay said:

    Just checking - you did deinstall the postgresql, and rebooted, before installing 4.8?

    It might also help do kill off the actual database in the appdata/roaming folder.

    I uninstalled all via DIM, then installed 4.8 manually , then installed Postresql , but install freezed. . It seemed Daz support made a small mistake on this one , I was asked to search for the DAZ Content Management Service in the control panel (pretty general suggestion) and to uninstall it. I could not find DAZ Content Management Service anywhere except the fact it was ionstalled somewhere. What Daz support meant,  I think,  was to search for a running DAZ Content Management Service in the Task Manager and to kill it before installation of 4.8....and guess what , I manually stopped DAZ Content Management Service and the install went through!! YEAAHHH. I know have , I hope , most of all my content avialable , it does look like that I guess. There are only just 3 thumbs with exclamation mark that do not change , even after meta-data update and all variations of DB Maintenance.

    ---------------------------------------------------------------------

    XXXXXX Wednesday at 19:13

    Hi Peter,

    Please check you Programs list in the Windows Control Panel and look for DAZ Content Management Service there. If it's listed, please uninstall it then try installing again.

     

    Thanks,
    XXX

    ----------------------------------

    Now I have Daz 4.8  and I can work with it. Does anyone know if the products in the Marketplace stating compatibility with only 4.9 do function in 4.8, I still haven't looked and tested for my 4.9 products?Ofcorse , the Daz connect only products are not available

    I am glad I can use Daz a bit better now. Still it sucks BIG TIME, all these problems. I really hope the 4.9 and DIM updatefix are released very soon :(

    Cheers

    Post edited by Syphonaptera on
  • SyphonapteraSyphonaptera Posts: 190
    mjc1016 said:
    Syphonaptera said:
     but the install freezes when it reaches 'installing content management service. I found someone on the forum that had the same issue but with Daz 4.9
     

    That's beginning to sound like OS or security software interference...if you download the standalone Postgre installer, will it complete? (It should be in your downloadble files, on the Studio page...)

    No , it is solely a daz 4.9/DIM problem.  Daz 4.9 does not recognize all DIM installed products and forces you to install these again via Daz Connect, or else you are not able to use them.

    This problem is even explained and known at Daz so it seems!!
    +++++++++
    *Note: A bug in the migration to 4.9.0.63 causes the products that do not define a ProductToken to fail. A separate but related bug causes products that do not define a valid StoreId to be assigned to the "DAZ 3D" store instead of the "LOCAL USER" store; increasing the likelihood of an overlap. Both of these bugs have been fixed in an upcoming build that is currently being validated via the Public Build channel.'

    *Note: Because of the differences in how the 4.8 tables and the 4.9 tables are structured, and because of the way the triggers that allow the migration to occur are setup, installing an update to a product that is not managed by Daz Connect (be that through Install Manager, or through importing in an earlier version) can result in the User Data for the files provided by that product becoming lost. For this reason, until this issue is resolved (scheduled for 4.9.2.x at the time of this post), it is recommended that User Data be exported prior to installing updates and re-imported after the update has been installed.

    http://www.daz3d.com/forums/discussion/74936/installing-with-dim-and-daz-4-9-pro-connect-issues/p2

    ++++++++++

    Customers with this problem only can wait untill the new 4.9 Pro / DIM is released with the updatefix.

  • Richard HaseltineRichard Haseltine Posts: 102,475
    Syphonaptera said:
    mjc1016 said:
    Syphonaptera said:
     but the install freezes when it reaches 'installing content management service. I found someone on the forum that had the same issue but with Daz 4.9
     

    That's beginning to sound like OS or security software interference...if you download the standalone Postgre installer, will it complete? (It should be in your downloadble files, on the Studio page...)

    No , it is solely a daz 4.9/DIM problem.  Daz 4.9 does not recognize all DIM installed products and forces you to install these again via Daz Connect, or else you are not able to use them.

    This problem is even explained and known at Daz so it seems!!
    +++++++++
    *Note: A bug in the migration to 4.9.0.63 causes the products that do not define a ProductToken to fail. A separate but related bug causes products that do not define a valid StoreId to be assigned to the "DAZ 3D" store instead of the "LOCAL USER" store; increasing the likelihood of an overlap. Both of these bugs have been fixed in an upcoming build that is currently being validated via the Public Build channel.'

    *Note: Because of the differences in how the 4.8 tables and the 4.9 tables are structured, and because of the way the triggers that allow the migration to occur are setup, installing an update to a product that is not managed by Daz Connect (be that through Install Manager, or through importing in an earlier version) can result in the User Data for the files provided by that product becoming lost. For this reason, until this issue is resolved (scheduled for 4.9.2.x at the time of this post), it is recommended that User Data be exported prior to installing updates and re-imported after the update has been installed.

    http://www.daz3d.com/forums/discussion/74936/installing-with-dim-and-daz-4-9-pro-connect-issues/p2

    ++++++++++

    Customers with this problem only can wait untill the new 4.9 Pro / DIM is released with the updatefix.

    4.9.0.63 is an old version, it was replaced by 4.9.1.30 a few weeks back. Where are you seeing those notes mentioning 4.9.0.63 and a "forthcoming verrsion"?

  • SyphonapteraSyphonaptera Posts: 190
    Richard Haseltine said:
    Syphonaptera said:
    mjc1016 said:
    Syphonaptera said:
     but the install freezes when it reaches 'installing content management service. I found someone on the forum that had the same issue but with Daz 4.9
     

    That's beginning to sound like OS or security software interference...if you download the standalone Postgre installer, will it complete? (It should be in your downloadble files, on the Studio page...)

    No , it is solely a daz 4.9/DIM problem.  Daz 4.9 does not recognize all DIM installed products and forces you to install these again via Daz Connect, or else you are not able to use them.

    This problem is even explained and known at Daz so it seems!!
    +++++++++
    *Note: A bug in the migration to 4.9.0.63 causes the products that do not define a ProductToken to fail. A separate but related bug causes products that do not define a valid StoreId to be assigned to the "DAZ 3D" store instead of the "LOCAL USER" store; increasing the likelihood of an overlap. Both of these bugs have been fixed in an upcoming build that is currently being validated via the Public Build channel.'

    *Note: Because of the differences in how the 4.8 tables and the 4.9 tables are structured, and because of the way the triggers that allow the migration to occur are setup, installing an update to a product that is not managed by Daz Connect (be that through Install Manager, or through importing in an earlier version) can result in the User Data for the files provided by that product becoming lost. For this reason, until this issue is resolved (scheduled for 4.9.2.x at the time of this post), it is recommended that User Data be exported prior to installing updates and re-imported after the update has been installed.

    http://www.daz3d.com/forums/discussion/74936/installing-with-dim-and-daz-4-9-pro-connect-issues/p2

    ++++++++++

    Customers with this problem only can wait untill the new 4.9 Pro / DIM is released with the updatefix.

    4.9.0.63 is an old version, it was replaced by 4.9.1.30 a few weeks back. Where are you seeing those notes mentioning 4.9.0.63 and a "forthcoming verrsion"?

    http://www.daz3d.com/forums/discussion/69741/daz-studio-pro-faq#latest

    Yes , but even the latest 4.9/DIM app have the same issues so it seems. :(

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