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UV Tailor Issues

sjjesso_78ca0e6d0csjjesso_78ca0e6d0c Posts: 79
in Daz Studio Discussion

I just bought it and whenever I hit save it causes DAZ Studio to crash. I've tried various models and it's happened each time. not to mention it doesn't seem to generate any UV maps either. I'd look up the PDF if I knew where to find it. Any help would be appreciated.

Comments

  • Richard HaseltineRichard Haseltine Posts: 102,436

    Which version of Daz Studio? (Help>About Daz Studio.)

  • mbctwilliamsmbctwilliams Posts: 28
    edited April 2016

    Are you running the 64-bit version of DAZ, or the 32-bit? The product description says it's for the 64-bit version, so perhaps that's the issue?

    Post edited by mbctwilliams on
  • sjjesso_78ca0e6d0csjjesso_78ca0e6d0c Posts: 79

    I'm using the latest version of Daz Studio and it is 64 bit. Even when there's no model and I click the save button it will crash DAZ Studio. 

  • Richard HaseltineRichard Haseltine Posts: 102,436
    edited April 2016

    Got to Help>About Installed Plug-ins, find the UV Tailor entry and clear the check box to disable it, then restart DS and try saving - does it still crash?

    Post edited by Richard Haseltine on
  • sjjesso_78ca0e6d0csjjesso_78ca0e6d0c Posts: 79

    If I disable the plugin and restart, the plugin doesn't show up in the listing so no DAZ Studio does not crash. But then I can't use UV tailor either, not that I could get the damn thing to work in the first place. I wonder, can I get my money back on this if I can't get it to work?

  • LeanaLeana Posts: 11,822
    sjjesso_78ca0e6d0c said:

    I wonder, can I get my money back on this if I can't get it to work?

    There's a 30 days moneyback guarantee at DAZ, so you could return it if needed.

  • Richard HaseltineRichard Haseltine Posts: 102,436
    sjjesso_78ca0e6d0c said:

    If I disable the plugin and restart, the plugin doesn't show up in the listing so no DAZ Studio does not crash. But then I can't use UV tailor either, not that I could get the damn thing to work in the first place. I wonder, can I get my money back on this if I can't get it to work?

    I wasn't suggesting this as a fix, just as a test. I would open a support ticket - as Leana said you can ask for a refund, but you might want to see if the issue can be resolved first.

  • sjjesso_78ca0e6d0csjjesso_78ca0e6d0c Posts: 79
    Richard Haseltine said:
    sjjesso_78ca0e6d0c said:

     

    I wasn't suggesting this as a fix, just as a test. I would open a support ticket - as Leana said you can ask for a refund, but you might want to see if the issue can be resolved first.

    Ah, I see. well, how do I do that? The support ticket and refund I mean. I've never had to do that before. Do you know if there's a tutorial video for the plug in? I haven't come across the PDF that was suppose to come with the plug in but knowing me I wouldn't notice  if it came up and bit me on the ass. 

  • Richard HaseltineRichard Haseltine Posts: 102,436

    There's a longer thread on this plug-in here http://www.daz3d.com/forums/discussion/83806/uv-tailor/p1

    To submit a ticket go to http://www.daz3d.com/help/help-contact-us - if you want a refund immediately select Sales as the Contact Department, if you first want to see if there's a way for you to use the tool then select Technical Support.

  • sjjesso_78ca0e6d0csjjesso_78ca0e6d0c Posts: 79

    Well, I want to see if I can get this to work before I decide to request a refund. Thanks for the info.

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