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Can't Download! Files missing

pauli85pauli85 Posts: 0
edited December 1969 in New Users

I can't download my purchased items, they aren't listed under "downloadable products"!
reseting the download-link under "itemized download history" doesn't make them appear! ;-(

Please help!

Unbenannt.JPG
629 x 359 - 30K

Comments

  • Richard HaseltineRichard Haseltine Posts: 100,828
    edited December 1969

    Try logging out, deleting the DAZ cookies and clearing your browser cache. If that doesn't fix it, and the downloads don't appear after a wait, open a support ticket.

  • pauli85pauli85 Posts: 0
    edited December 1969

    thank you for your reply.
    I tried, it doesn't help. ;( opened a ticket.

    I think its problem with your system.

  • ChoholeChohole Posts: 33,604
    edited December 1969

    This problem has been flagged up for you

  • pauli85pauli85 Posts: 0
    edited December 1969

    no solution yet. i bougt a $200 premium bundle and can't access it! ;( (as well as free or previously bought content)
    please!!!

    the ticket is: #114389

  • ChoholeChohole Posts: 33,604
    edited December 1969

    You have to remember that DAZ 3D is UTC-7, so still a while to go before the Office opens.

  • pauli85pauli85 Posts: 0
    edited December 1969

    ohh... I thought you admins are the DAZ staff.

    my ticket status turned to "This request is currently being processed by our staff" - so I assumed someone actually seen it :-/

  • ChoholeChohole Posts: 33,604
    edited December 1969

    No DAZ_Staff mostly have names that show like this, although there are a couple who are different. Moderators don't have DAZ_Names and are volunteers.

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