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Store doesn't load

Michael CMichael C Posts: 76
edited December 1969 in The Commons

Is it just me? when I load a store page I get a flat page looking like the attached image. I can scroll down ands see the content but it looks like one of the original web browsers like Lynx of Archie. I've sometimes seen this in the past but reloading the page always fixed it.

new-1.jpg
499 x 687 - 93K

Comments

  • patience55patience55 Posts: 7,006
    edited December 1969

    That's what it looks like over here too.

    Somewhere in the long list I found another freebie: http://www.daz3d.com/shop/biolight [Poser only]

  • Knight22179Knight22179 Posts: 1,195
    edited December 1969

    I got this page too when I was running IE 9 and you'll get it too if you run the same browser.

    Getting and installing Google Chrome will fix the problem (Did for me)

  • patience55patience55 Posts: 7,006
    edited December 1969

    I have been using Firefox/Waterfox and the few times this has happened before, as with the OP, a simple page refresh fixed the situation.
    The store's pages right now, for whatever reason, are not loading correctly. I expect it's rather busy ;-)

  • starionwolfstarionwolf Posts: 3,670
    edited December 1969

    I'm not sure if my issue is related but I cannot check out of the store. Daz says that an error has occured, but it did not give a specific error message.

  • patience55patience55 Posts: 7,006
    edited December 1969

    Might be ... when it gets a tad temperamental we get error messages. The first time I saw one of the M error pages, I thought the store was under attack lol ... now I know it has something to do with the forum software.

    You can try signing out of both the forum and the store. Sign into the store and try to make the purchase. If it's not a rush purchase, might want to wait 'til tomorrow when hopefully somebody will have this fixed. I did make a "free" purchase with no problems but am not spending money here tonight.

  • Miss BMiss B Posts: 3,071
    edited December 1969

    I had the same problem today and usually, as stated above, a refresh of the page fixes it. Not so today. :down:

  • starionwolfstarionwolf Posts: 3,670
    edited October 2012

    I forgot something: The error occurs after I click the green button that says "Place Order." The page displays "processing order" before cancelling the process. The store cannot process my order. I will try checking out tomorrow.

    Edit:
    It appears that Daz charged my card multiple times even though the order wasn't process successfully. The charges are pending; no money has moved from my account to Daz 3D Inc. I'll need to contact customer support tomorrow to see what I should do. My shopping cart still has the items that I place into it. I have not received an order number for the odd purchase.

    Post edited by starionwolf on
  • Michael CMichael C Posts: 76
    edited December 1969

    Still doesn't load correctly for me. I'm using Internet Explorer on Windows XP. Same problem with Firefox. I'm not installing Chrome just to access DAZ. The store should work in all browsers.

    I was able to order and "purchase" the new freebie last night. The cart loaded properly after I found the right button on the screwed up store page.

  • MattymanxMattymanx Posts: 6,905
    edited October 2012

    If anyone is on Windows or Linux, try running Bleachbit - http://bleachbit.sourceforge.net/ - to clean out old internet files and other crap from your system. Read the instructions before use.

    Linux users, run it via the command line as root to clear out more.

    Post edited by Mattymanx on
  • MistaraMistara Posts: 38,675
    edited October 2012

    screenshot of what i'm seeing

    in FF and Safari

    stor2.png
    381 x 549 - 14K
    stor1.png
    621 x 549 - 25K
    stor.png
    745 x 535 - 31K
    Post edited by Mistara on
  • Richard HaseltineRichard Haseltine Posts: 100,833
    edited December 1969

    Merged another thread on this issue.

  • MistaraMistara Posts: 38,675
    edited December 1969

    it's not un-navigable, but it's difficult

    stor1.png
    381 x 549 - 14K
  • MistaraMistara Posts: 38,675
    edited October 2012

    can't find the screenshots i posted several minutes ago.

    i could recreate them upon request

    seems like wonkiness is spreading to the forums.

    Post edited by Mistara on
  • Richard HaseltineRichard Haseltine Posts: 100,833
    edited December 1969

    Your other post (and this one in a moment) is in the other thread on the issue http://www.daz3d.com/forums/discussion/9407/

  • MelanieLMelanieL Posts: 7,381
    edited December 1969

    starionwolf said:
    I forgot something: The error occurs after I click the green button that says "Place Order." The page displays "processing order" before cancelling the process. The store cannot process my order. I will try checking out tomorrow.

    Edit:
    It appears that Daz charged my card multiple times even though the order wasn't process successfully. The charges are pending; no money has moved from my account to Daz 3D Inc. I'll need to contact customer support tomorrow to see what I should do. My shopping cart still has the items that I place into it. I have not received an order number for the odd purchase.

    Exactly the same thing happened to me - I didn't realise that the charge would go through, so tried several times to complete the order (clearing cache, changing browser, etc) - and I've had NINE charges made (luckily only a small amount) I then tried to buy a gift card and got "card declined" - I can only presume because it's the tenth transaction to DAZ in one day because my available balance is plenty big enough, so it's not a funds problem (yet!) So I'm pretty well out of luck on buying anything more today.
    I have submitted a support ticket, but don't know whether it can be fixed soon enough to free up my card.

  • starionwolfstarionwolf Posts: 3,670
    edited October 2012

    The issue is not with my card for I was able to buy a DVD on Amazon.com today. I just checked my card's account. Everything looks okay except for the pending charges. I hope Daz or the card processor will drop the charges because the order didn't finish properly.

    I wouldn't be in a hurry but this week's Platinum Club category sale ends on Friday.

    I am using Google Chome without any plugins except for the Flash player to watch online videos. I'm not using anything else, I think.

    Post edited by starionwolf on
  • ChushaChusha Posts: 39
    edited December 1969

    The home page looks fine, just when browsing the store things go all wonky. Running Firefox 15.0.1 with AdBlock and Ghostery plugins, and do not track option enabled.

    Almost reminds me of the early days of websites... and dial up... and back when having an ad on your website was considered cool...

  • starionwolfstarionwolf Posts: 3,670
    edited December 1969

    The Daz website had a similar issue at the end of September. Daz brought the store down in one evening to fix the website/server.

    I was able to "buy" a free item. I have issues ordering items where the store wants to charge my card. It seems that there is an issue with the Daz store communicating with the credit card processor(s).

    Now I just need to wait for the pending transactions to either disappear or to deduct money from my account.

  • McGyverMcGyver Posts: 7,050
    edited December 1969

    I was getting the same problem yesterday and I'm still getting it today... I'm using safari and firefox. The Store page loads (first page you get when you click "Shop") just fine, but clicking anything thing else just shows the page in that list form. Very retro... Are we sticking with this? Because it really makes me both rue and lament the 80s...

  • DAZ_bfurnerDAZ_bfurner Posts: 62
    edited December 1969

    We were able to reboot the servers one at a time to fix these display issues. Sorry, it appears to be fixed now. Let us know.

  • Michael CMichael C Posts: 76
    edited December 1969

    DAZ_bfurner said:
    We were able to reboot the servers one at a time to fix these display issues. Sorry, it appears to be fixed now. Let us know.

    Loads properly for me now.

  • starionwolfstarionwolf Posts: 3,670
    edited October 2012

    Yes, I was able to checkout properly. Thank you for rebooting the server Daz.

    Post edited by starionwolf on
  • patience55patience55 Posts: 7,006
    edited December 1969

    Well you might want to go back and kick those servers again ... trying to check out a 'free' item was fun, not!
    Store pages did not load correctly, items did not place properly in the cart, then trying to get 'to' the cart was a challenge [to put it politely], then to get it to have the correct items [had to do the add/remove of another item to get 'the 1' item desired] ... then about 5 pages later was able to check out.

    No way I want to see what it'll do with a cc.

  • sazzyazzcasazzyazzca Posts: 495
    edited October 2012

    MelanieL said:
    starionwolf said:
    I forgot something: The error occurs after I click the green button that says "Place Order." The page displays "processing order" before cancelling the process. The store cannot process my order. I will try checking out tomorrow.

    Edit:
    It appears that Daz charged my card multiple times even though the order wasn't process successfully. The charges are pending; no money has moved from my account to Daz 3D Inc. I'll need to contact customer support tomorrow to see what I should do. My shopping cart still has the items that I place into it. I have not received an order number for the odd purchase.

    Exactly the same thing happened to me - I didn't realise that the charge would go through, so tried several times to complete the order (clearing cache, changing browser, etc) - and I've had NINE charges made (luckily only a small amount) I then tried to buy a gift card and got "card declined" - I can only presume because it's the tenth transaction to DAZ in one day because my available balance is plenty big enough, so it's not a funds problem (yet!) So I'm pretty well out of luck on buying anything more today.
    I have submitted a support ticket, but don't know whether it can be fixed soon enough to free up my card.

    I also tried several times to put my order through. Seriously unimpressed ...

    Edited to add
    How peachy ...
    I've just finished talking with my credit card provider and have been charged 3 times by DAZ without any order showing up in my account.

    Post edited by sazzyazzca on
  • Michael CMichael C Posts: 76
    edited December 1969

    You know one thing I'm amazed at? Not that the store had this problem, but the fact that until I posted here, several hours after I first experienced it, no-one in the forum had noticed the problem.

  • patience55patience55 Posts: 7,006
    edited December 1969

    Oh I'm sure some had ... I was actually checking the forum to see if anybody had said something before posting on the topic.

    We tend to give them some time to fix it ... then after awhile it's like "hay this needs fixing" ....

    I've finally got "some" of the store pages "partly showing" ... lots of missing images though.

    Think I'll go check the banking info now.

  • starionwolfstarionwolf Posts: 3,670
    edited October 2012

    My online statement for my card says:

    10-11-2012 $1.99 Authorization in progress - Daz 3D
    10-11-2012 $12.56 Authorization in progress - Amazon.com
    10-10-2012 $30.95 Authorization in progress - Daz 3D
    10-10-2012 $30.95 Authorization in progress - Daz 3D
    10-10-2012 $30.95 Authorization in progress - Daz 3D
    10-10-2012 $30.95 Authorization in progress - Daz 3D
    10-10-2012 $30.95 Authorization in progress - Daz 3D

    Post edited by starionwolf on
  • patience55patience55 Posts: 7,006
    edited December 1969

    My cc info looks to be correct.

    I'd be calling the bank's 24/7# if it looked like that :gulp:

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