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I have a new mac notebook bought year and half ago and have yet to work on it because I'm a windows wanna be mac gal. Try this. In windows search box (on bottom task bar next to windows icon) type dxdiag. You won't hurt anythingYou should see something like jpg attached. It should pop open at the systems tab (shows intel etc) Check out the display tab. It will show drivers etc. This driver works for me.
Edit I logged in to Daz Forum 10 times this AM looking for Floyds Shower Cap and Rubber Duckie and stumbled on your post. Not sure how Mac works one thing I learned from my ex-geek squad son who custom built pc's was to ALWAYS create a restore point before trying/changing/downloading anything new. That way if system messes up you can do a restore to an earlier time where it worked better. I always create a system restore prior to downloading Daz (especially Dim updates) or any program I install because it does change to your system and sometimes that change needs to be undone. I too got a fatal error with Daz, not sure why but I did a system resot=re and it fixed it.
You mentioned you had the discs for Windows. Try doing a system repair as you might have some corrupted files which can happen when installing windows. Turn off your machine, put the install disc in and start the machine. There should be a window which asks if you want to install or repair (I don't have 10 but it was always available for other windows), click on repair and it will check the install and should fix any problems.
Your motherboard should come with its own drivers as well. did you get any disks or manuals with your pc?
Wonderland, I realize that you are frustrated and impatient to get your DAZ Studio working, but the problem that you are experiencing is apparently not a typical one. The first rule of computer troubleshooting is focus on the information that you have available and approach the problem in a systematic way. I realize that there are many people that are trying to help, but, with all due respect, running off in all directions is not the way to get to the bottom of the problem. The one solid piece of evidence that we have to work on is that which you provided at the beginning of this thread, in the form of the screenshot of the DAZ Studio error message, particularly the reference to the "Exception Reason". That tells us that there is a problem with "Access violation in module "C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrdneo64.dll"". Translated, that means that during DAZ Studio startup, the igdrdneo64.dll (dll = dynamic link library, a sort of plugin code module) that is found in the igdlh64.inf_amd64_250db833a1cd577e folder, has failed to execute. "igd" refers to Intel graphics driver, and both that folder and that .dll are part of the driver package for the integrated CPU graphics that is incorporated into your Intel CPU. That is what that error is telling us. Why it is occuring is another matter, especially since you say that the Intel graphics adapter is disabled. So lets stick to the "what" and worry about the "why" later, and see if we can't get DAZ Studio running for you.
First up, please, once again, attempt to start DAZ Studio and confirm that you are getting that same error message again, focusing on the "Exception Reason" window and the reference to the Intel graphics driver as shown in your first screenshot. Are you getting that same error message?
If you can confirm the above, then we can go to step 2, a little radical software surgery. I'm not really serious and I would never advise you to do anything that would harm your system. Quite the contrary - the number two rule of computer troubleshooting is never do anything that cannot be undone. More on that once you have confirmed that error report.
@SixDs
Do you think the Intel Graphics have been disabled in the Bios and that may be why they aren't showing up? I Googled the error when I first saw it and it came back as possibly a corrupt .dll which was why I suggested a Windows software repair.
Either that or it has been disabled in Windows and not in the BIOS, Fishtales. But that is the why and I would still like to confirm with Wonderland that she is still consistently getting that same error message and not randomly occuring errors, before we go forward.
The 1080 ti came inside the computer pre-built. I don't know anything about AMD. I'm a Mac person. I don't know how to disable the Intel graphics... The monitor is plugged into the back to the NVIDIA card. I have the latest NVIDIA drivers installed and VR works perfectly. How do I disable AMD (which I don't know how it got installed) and the Intel graphics? Are there other drivers I need to install just for DS? I still have not gotten a response from tech support. Getting so frustrated!
I was getting ACCESS VIOLATION warning. Now it just says it has encountered a fatal error. It's a brand new computer, I checked Windows is working fine, all the drivers are working fine, VR on Oculus, Photoshop, Bryce, Howler, everything else is working fine. I uninstalled EVERYTHING Daz from my computer, thousands of products and restarted the computer and just installed DS with virus software turned off and still won't open saying there's a fatal error.... I've uninstalled and reinstalled DS at least 20 times, tried installing from both DIM and from the downloaded app. Same problem. Just refuses to open!
attaching most recent log
There's nothing to disable regarding AMD - that just means the 64 bit code (AMD was the first with 64 bit CPUs, and their instruction set is used by Intel too - as I recall).
I don't have a GPU/CPU combo but my understanding is that there should be an option in Control Panel to turn it off per application (or entirely). Googling, you want Device Manager, which you can launch by right-clicking on the Windows button at the bottom left of the screen, then go to Display Adapters and under that you should see both Intel and nVidia - if you right-click on the Intel, does it say (among other things) Disable Device or Enable Device?
Richard one of my PC's has a 1080ti and windows 10. I don't think both intel and nividea show under displa adapters. Here is a screen shot if it helps. If under processors she clicks to expand and right clicks she should get a device staus message.
If your new computer has a return policy I’d just return it and get something different. Sounds like troubleshooting this is quite a hassle for you.
if not you may reformat it and reinstall the os and try again.
Hi Wonderland
I followed these insturtion and I got locked out of DAZ, did you have a problem with PostgreSQL CMS or a cms file? I found this to be odd, and rigth now I can't get into DAZ myself. Tech support is a Joke. I think they cause your problem just like they cause mine.
Jamie Olsen May 22, 15:51 MDT:
Hello,
You may need to reset the library database and re-import your metadata.
To reset the Database:
Right click on the Smart Content Library pane, choose Content DB Maintenance, tick Reset Database and Export User Data , click Accept.
To re-import Metadata:
Right click on the Smart Content Library pane, choose Content DB Maintenance, tick Re-Import Metadata, click Accept.
Please note, when resetting your database, you will lose your Daz Studio customizations unless you export your user data.
Please let me know the results of this.
Thank you,
Jamie
"I was getting ACCESS VIOLATION warning. Now it just says it has encountered a fatal error."
If you would like us to help, Wonderland, you must provide us with information. I asked explicitly if you were getting the exact same error message you showed in the screenshot in your first post, when you tried to open DAZ Studio every time. That is important. Please try to open DAZ Studio again and post another screenshot of the error message. We cannot solve this by taking shots in the dark as some are suggesting, with all due respect.
This is what I would go with especially if it's a new PC and you don't have all that much to lose on it. Format or even easier and quicker do a reset. (This will get rid of everything but windows 10 vanilla and your files.) Download the latest nvidia drivers from nvidia, and the latest drivers for your motherboard from whoever made your motherboard. Windows is fresh, and there's no bloatware that could be causing any conflicts. If it still doesn't work, which is unlikely then there's a problem with your hardware or drivers.
Ok, so here's what we know: You are definately a Mac person. Daz crashes when you try to open it. All other programs seem to work fine. Nvidia VR works. Nvidia drivers are up to date. Windows doesn't need to repair any files.
I will say that these 2 don't mean much - All other programs seem to work fine and Windows doesn't need to repair any files.
The reason why is that when I first installed Windows 10 on my machine, everything seemed to be working correctly, but there were weird quirks that had me raising an eyebrow. (such as not being able to pin shortcuts to my start menu and other oddities) I spent probably a weeks or so repairing windows, troubleshooting, trying various fixes found online, installing and uninstalling stuff.
Eventually I just went here https://www.microsoft.com/en-gb/software-download/windows10 and downloaded a fresh copy and reinstalled Windows from scratch. That fixed so many problems, even ones I wasn't aware were problems.
By getting Windows directly from Microsoft, you are guaranteed to not have any of the bloat (like McAfee) added in by whatever company put together your PC. After windows is reinstalled, google your mainboard/Motherboard (it should be listed on the box or in the paperwork somewhere if you don't know it and don't want to open your PC to find out) and go to the company's site. Download and install the drivers for that board. Then go to nVidia's site and download the GeForce experience app (some people don't like it, but it's pretty convienent and makes getting and installing new drivers pretty easy. Plus I do game on occasion and it's neat there too)
After those drivers are installed, come here to Daz and download DS, install and run it. If it works, you can continue to get your other stuff back on the machine, if not Then there is something pretty wrong with your PC.
I don't have Intel drivers, just NVIDIA drivers GTX 1080Ti
The computer is GREAT with everything else! VR on Oculus works like dream, Photoshop, every app I've tried works wonderfully EXCEPT DS. Which won't open...
I can't OPEN DS so I can't reset the database.
Here is the screenshot. I can't get the full error log to load. Its too big a file.
I think that's what he was mainly concerned about, the Exception Reason to see if the file and reason were the same as before, which they are.
I can pin shortcuts to the task bar and see no problems with Windows. I got rid of McAfee. I have not found a single thing that does not work except DS.I do use the GeForce experience app for VR. I really don't think it's a problem with Windows or the computer.
The full story is this. I initially accidentally installed Ds to my external hard drive. It opened and worked for a couple of minutes, then it crashed and I realized my mistake. I uninstalled it and reinstalled it to the C drive. Now it wouldn't open at all and stops at "Building Interface." I disconnected the external drive. No luck. I found some Daz files on the external drive, deleted those. I uninstalled and deleted anything DAZ on all my drives, even uninstalling all my thoudsands of products. I tried just reinstalling DS, I tried adding postgres. I uninstalled, reinastalled, restarted computer probably 40 times. I tried downloading it from the site and installing directly rather than through DIM. No luck. Same issue ACCESS VIOLATION. I downloaded Photoshop and other Adobe apps, everything works fine. EVERY other program works fine! I don't want to screw with Windows when clearly this is a DS issue. I keep sending Tech support the full log, but no help. They mentioned something about the databate but I can't OPEN Daz to do anything!
But your CPU is one that includes a GPU, so we need to see where it is disabled. Checking what I suggested might help -even if it isn't listed at all that will be a piece of information (assuming my suggestion is based on current behaviour).
I went in Device Manager, there is no Intel driver installed. Do I need to download one?
Not saying you have the same issues as me, just that even though it appears to be working correctly, it still may not be. However, with the new explination, there's a big possibility of left-over file conflict.
When you said you deleted everything Daz did you also delete the folder here: C:\Users\[your user name]\AppData\Roaming\DAZ 3D
As well as your temp folders
There may also be a conflict in a regestry entry. I would uninstall DS and the install manager if you use it, delete any leftover Daz folders, then download and run Pirisoft's Ccleaner, particularly the registry fix.
Yup. Did all that. I will try again though...
Yeah, if it's a regestry error due to moving the installation, then we want the PC free of Daz to make sure when the software goes to fix the regestry, it doesn't leave the offending entry thinking it's still correct.
Used Cleaner, removed everything DAZ, disconnected External Hard Drive, same issue, still will not start...
Someone from top tech support needs to go through the whole log I sent them to figure this out. I'.m getting REALLY frustrated!
I hear you. I was sure it was a regestry thing there. And you've already done reinstalled drivers and such so it's not likely to be a corrupt driver.
Did you happen to run a ram test yet? I know it's a new PC, but parts can come DOA.
*edit*
although, it would be odd that only this one program would be affected by something like that.
The error messages from the log...
2018-05-23 23:08:10.303 Creating Asset Manager...
2018-05-23 23:08:15.916 Connected to CMS: PostgreSQL 9.3.4, compiled by Visual C++ build 1600, 64-bit
2018-05-23 23:08:16.945 WARNING: cloud\dzcloudtasknotifier.cpp(178): Query (SELECT * FROM "customer") failed with exception: ERROR: relation "customer" does not exist
LINE 1: SELECT * FROM "customer"
^
2018-05-23 23:08:16.946 Upgrading CMS
2018-05-23 23:08:16.966 WARNING: cloud\dzcloudtasknotifier.cpp(178): Upgrading database from version 1 to 48
2018-05-23 23:08:26.717 Creating Authentication Manager...
2018-05-23 23:08:26.718 *** Scene Cleared ***
Then it starts loading the plugins, until...
018-05-23 23:08:29.005 dzpowerpose.dll
2018-05-23 23:08:29.090 Error writing author data!
2018-05-23 23:08:29.536 Iray INFO - module:category(API:DATABASE): 0.0 API db info : Loaded "C:\Program Files (x86)\libs\iray\libneuray.dll"
2018-05-23 23:08:29.537 Iray INFO - module:category(API:MISC): 0.0 API misc info : Iray 2017.0.1, build 287000.7672, 23 May 2017, nt-x86-64-vc11
2018-05-23 23:08:29.537 WARNING: dzneuraymgr.cpp(403): Could not add path: "C:/Users/Alicia/AppData/Roaming/DAZ 3D/Studio4/shaders/iray". Due to unkown error -2
2018-05-23 23:08:29.537 WARNING: dzneuraymgr.cpp(403): Could not add path: "C:/Users/Alicia/AppData/Roaming/DAZ 3D/Studio4/temp/shaders/iray". Due to unkown error -2
2018-05-23 23:08:29.546 Iray INFO - module:category(GPU:RENDER): 0.0 GPU rend info : Found 1 GPU with vendor's API.
Then it continues to chug along. Some bits about Iray:
2018-05-23 23:08:30.880 Iray INFO - module:category(IRAY:RENDER): 1.1 IRAY rend info : NVIDIA display driver version: 397.64
2018-05-23 23:08:30.880 Iray INFO - module:category(IRAY:RENDER): 1.1 IRAY rend info : Your NVIDIA driver supports CUDA version up to 9.2; iray requires CUDA version 8.0; all is good.
2018-05-23 23:08:30.882 Iray INFO - module:category(IRAY:RENDER): 1.1 IRAY rend info : Using iray plugin version 4.6-beta, build 287000.7672 n, 23 May 2017, nt-x86-64-vc11.
2018-05-23 23:08:30.946 Iray INFO - module:category(IRAY:RENDER): 1.1 IRAY rend info : CUDA device 0 (GeForce GTX 1080 Ti): compute capability 6.1, 11 GiB total, 9.14774 GiB available, display attached
2018-05-23 23:08:30.946 Iray INFO - module:category(IRAY:RENDER): 1.1 IRAY rend info : iray photoreal CPU fallback is enabled.
Keeps on going fine, until this here (but I think that's not something major):
2018-05-23 23:08:30.988 Iray INFO - module:category(SCENE:IO): 1.0 SCENE io info : Loading module "::daz_3d::basic" from "C:\Program Files (x86)\shaders\iray\daz_3d\basic.mdl".
2018-05-23 23:08:31.008 WARNING: dzneuraymgr.cpp(307): Iray WARNING - module:category(MDLC:COMPILER): 1.0 MDLC comp warn : C:\Program Files (x86)\shaders\iray\daz_3d\irayubermaterial.mdl(422,20): conversion from 'float' to 'color' must be explicit
2018-05-23 23:08:31.008 WARNING: dzneuraymgr.cpp(307): Iray WARNING - module:category(MDLC:COMPILER): 1.0 MDLC comp warn : C:\Program Files (x86)\shaders\iray\daz_3d\irayubermaterial.mdl(422,25): conversion from 'float' to 'color' must be explicit
2018-05-23 23:08:31.008 WARNING: dzneuraymgr.cpp(307): Iray WARNING - module:category(MDLC:COMPILER): 1.0 MDLC comp warn : C:\Program Files (x86)\shaders\iray\daz_3d\irayubermaterial.mdl(498,12): conversion from 'float' to 'color' must be explicit
2018-05-23 23:08:31.008 WARNING: dzneuraymgr.cpp(307): Iray WARNING - module:category(MDLC:COMPILER): 1.0 MDLC comp warn : C:\Program Files (x86)\shaders\iray\daz_3d\irayubermaterial.mdl(533,12): conversion from 'float' to 'color' must be explicit
2018-05-23 23:08:31.017 Iray INFO - module:category(SCENE:IO): 1.0 SCENE io info : Loading module "::daz_3d::irayubermaterial" from "C:\Program Files (x86)\shaders\iray\daz_3d\irayubermaterial.mdl".
2018-05-23 23:08:31.027 Iray INFO - module:category(SCENE:IO): 1.0 SCENE io info : Loading module "::nvidia::axf_importer::axf_importer" from "C:\Program Files (x86)\shaders\iray\nvidia\axf_importer\axf_importer.mdl".
2018-05-23 23:08:31.048 Iray INFO - module:category(SCENE:IO): 1.0 SCENE io info : Loading module "::nvidia::core_definitions" from "C:\Program Files (x86)\shaders\iray\nvidia\core_definitions.mdl".
2018-05-23 23:08:31.061 Total class factories: 2038
2018-05-23 23:08:31.061 Iray VERBOSE - module:category(IRAY:RENDER): 1.1 IRAY rend stat : Environment cache size capacity: 5.
2018-05-23 23:08:31.064 Creating Script Engine...
2018-05-23 23:08:31.072 Updated metadata for 0 of 1 items.
2018-05-23 23:08:31.076 WARNING: 3DConnexion Plug-in Error: Could not create Device, CoCreateInstance failed
2018-05-23 23:08:31.076 3D mouse support library could not be loaded.
2018-05-23 23:08:31.081 Creating Main Window...
Then goes on about missing metadata stuff:
2018-05-23 23:08:31.308 WARNING: QString::arg: Argument missing: Adds vertices that collide at the beginning of the simulation to the selected mesh vertices, dForce
2018-05-23 23:08:31.310 Creating Pane Manager...
2018-05-23 23:08:40.436 WARNING: cloud\dzcloudtasknotifier.cpp(178): Error in metadata for product 'Neko Hair for Genesis 3 and 8 Female(s)' (51389), metadata for file 'people/genesis 3 female/hair/oot neko hair/kitty hairband genesis 3 female 01.duf' has no corresponding file
And after it has thrown a bunch of these error messages, it crashes without any other message to the log.
With most of the crashes in the log, the log stops here:
2018-05-24 00:08:11.856 Iray INFO - module:category(SCENE:IO): 1.0 SCENE io info : Loading module "::nvidia::core_definitions" from "C:\Program Files (x86)\shaders\iray\nvidia\core_definitions.mdl".
2018-05-24 00:08:11.868 Total class factories: 2038
2018-05-24 00:08:11.868 Iray VERBOSE - module:category(IRAY:RENDER): 1.1 IRAY rend stat : Environment cache size capacity: 5.
2018-05-24 00:08:11.870 Creating Script Engine...
2018-05-24 00:08:11.880 WARNING: 3DConnexion Plug-in Error: Could not create Device, CoCreateInstance failed
2018-05-24 00:08:11.880 3D mouse support library could not be loaded.
2018-05-24 00:08:11.881 Creating Main Window...
2018-05-24 00:08:11.881 Creating Viewport Manager...
2018-05-24 00:08:11.908 Successfully created OpenGL viewport for Viewport1.
2018-05-24 00:08:11.963 Successfully created OpenGL viewport for Viewport2.
2018-05-24 00:08:12.000 Successfully created OpenGL viewport for Viewport3.
2018-05-24 00:08:12.035 Successfully created OpenGL viewport for Viewport4.
2018-05-24 00:08:12.084 Creating Action Manager...
2018-05-24 00:09:10.986 +++++++++++++++ DAZ Studio 4.10.0.123 starting +++++++++++++++++
2018-05-24 00:09:10.986 Platform bits: 64
From my experience with Windows, it's usually something tiny that goes wrong, which has huge impact. And yeah, things can get pretty frustrating when you don't know what is causing the trouble.
The error also happens with the Beta version of Studio, is that correct?
As for the top tech guy... You know, it is at least as frustrating to troubleshoot from the distance, as it is having the error. Because a log file only tells you so much. You totally depend on the person sitting in front of the PC, to describe things and do things to solve the problem exactly the way you want. And the slightest wrong click because they understood something differently, will mean the solution might not work, or even backfire. If you've ever tried to talk someone through a computer problem over the phone, you can probably relate. It would probably be a ten minute issue if someone would be able to beam over to your place, take a look first hand, and fiddle around with things. But that luxury doesn't exist, so patience is the key word.
Okay, thank you for confirming the error as I requested, Wonderland. Now, here is what I want you to do. I won't go into a lengthy technical description of why - lets just get DAZ Studio working, if we can. Please take your time and follow the instructions precisely. If you have a problem at any step, do not rummage around, come back here and we'll sort that part out, then proceed.
1. Since you already apparently know how to open Control Panel, open it and look for Programs and Features. Click on that.
2. In the list of programs that appear, scroll down and find "Intel HD Graphics Driver". Select that from the list so it is highlighted.
3. At the top of the list there is a header with a menu. You should see an "Uninstall" option. Click on that.
4. You should now get the Intel Graphics Unistallation Program popup, asking if you wish to uninstall - the answer is Yes. (Since the Intel graphics is disabled and you don't intend to use it, there is no reason to have a driver for it installed. You can always re-install later if you should ever decide to use it.) Wait a bit while the driver is uninstalled.
5. Once the uninstall has completed, you should see that Intel HD Graphics Driver is gone from your list. Good.
6. Close Control Panel and shut down your computer.
7. Reboot your computer.
8. Once the operating system is completely loaded, try to open DAZ Studio and report back here.
The cold restart may not have been necessary, but sometimes it is better to be certain. Hopefully you will now be able to access DAZ Studio.
I was just wanting to see if it was there at all.