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John, your credit card was expired that was associated to your account so that is why we couldn't bill you. We normally don't allow modifying payment information to subscriptions that are expired because it can be exploited with the monthly membership and lack of a sign up fee and hurt the Platinum Club by people picking and choosing which month they want to be a member. However, your case is different in that you didn't get the email notifying of a failure to bill and got turned off without a chance to avoid it. I can manually change your subscription in the database directly to point to a different billing profile and start you back up again, however, I see that when you updated your billing profiles, you removed the old ones and added two new ones and I don't know which card you want associated to your account. Let me know and we can get you set back up. (Note: this is something that CS can't really help with, so if that is satisfactory for you, you can go ahead and close your support ticket on this after you get reactivated. They can tell you why is expired and make small tweaks to your subscription, but the ability to modify billing information and force through billings is something they currently aren't able to do and requires someone on the web team to directly modify the database and run some custom scripts).
That would be a great help. The profile I use is the USC. Thank you.
That would be a great help. The profile I use is the USC. Thank you.
You should be squared away.
I'm also kicked out of my monthly membership...What can i do about it ?
Thank you. I was actually asked to remove the old profiles when I was to add the two new cards.
It looks like you were one of those people that the old system put in "limbo" so there wasn't enough information to be able to create a subscription in the new system for. You should have gotten an email in early / mid August about us not being able to bill you for the subscription, and the only way, in your case, to get into PC is to checkout with the quarterly or annual membership.
I guess I am misunderstanding the charges have been made Paid and deducted from my PP account every month up to and including May June July August and September.I sent proof of this in the case that was closed. The money has been deducted monthly yet membership cancelled please send me a private message.
Rob, it looks like your account wasn't able to be billed. Our processor returned an error when it tried to bill you for it and it doesn't look like a failed billing email went out when it attempted to bill you (we've added a general catch all to failed billing on the emails as it didn't fall in one of the error codes we were sending the email out on). That should be fixed and you're back in PC now and it should go along smoothly. We've double checked so that if there is any failed billing attempt, it will notify you. Sorry for the delay and the hiccup with it.
It appears that everything went through smoothly. My account was billed as it was before and I have access to all PC extra's.
Very good.
My thanks to Jon and Jack T. for resolving the situation.
After being a long term member i say thank you but no thank you...Adios Amigos
"After all it wasn't my own fault that i am aware of"
I'm sorry but I do have one little problem I have been a member since 12/6/2006 I would appreciate if my account would show that date instead of July 2013. It also shows that it will expire October 10 2013. will I again have this problem?
Thank you for Your help
I've been in the PlatClub since June 2005, but when I put in the ticket that my join-date was still wrong I got "Unfortunately I cannot set you account up to what it was, due to the information being unable to be processed." If that data ( along with my eight-year purchase history for which I've paid a scary accumulation of money over that time) isn't in a restorable off-site backup? What have I been paying for?
I've been in the PlatClub since June 2005, but when I put in the ticket that my join-date was still wrong I got "Unfortunately I cannot set you account up to what it was, due to the information being unable to be processed." If that data ( along with my eight-year purchase history for which I've paid a scary accumulation of money over that time) isn't in a restorable off-site backup? What have I been paying for?
The historical information is on record, somewhere, nothing has been lost.
However, the decision was made to just make the join date (as far as the dashboard) the same is just to minimize the amount of data carried over, so we know we're starting with fresh, known, information.
From previous conversations with DAZ_Jon, a lot of the old subscriber data is potentially inaccurate, and we didn't want to introduce any rogue data into the new system. As you can see from the issues we have with some of the memberships, there's still a little bit to sort out and square up, but we're getting there.
Logged on this morning and my Platinmum membership is still active but the $1.99 items are back to full price and I cannot access the members forum. My Platinum membership expires January 2014 yet is having no effect. I guess it lasted about 2 days after being sorted. I'm not happy at all.
Logged on this morning and my Platinmum membership is still active but the $1.99 items are back to full price and I cannot access the members forum. My Platinum membership expires January 2014 yet is having no effect. I guess it lasted about 2 days after being sorted. I'm not happy at all.
Should be sorted. I'm keeping an eye on your account to make sure it doesn't happen again.
Should be sorted. I'm keeping an eye on your account to make sure it doesn't happen again.
Thanks for sorting and keeping an eye on my account, just updated the other forum not releasing you had fixed it :-)
Andrew
The historical information is on record, somewhere, nothing has been lost.
However, the decision was made to just make the join date (as far as the dashboard) the same is just to minimize the amount of data carried over, so we know we're starting with fresh, known, information.
From previous conversations with DAZ_Jon, a lot of the old subscriber data is potentially inaccurate, and we didn't want to introduce any rogue data into the new system. As you can see from the issues we have with some of the memberships, there's still a little bit to sort out and square up, but we're getting there.
I too have wished on many occasions to have accurate display information for my account. See my signature.....
Michele