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No Sitric Hair download? (Solved)!

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  • leemoon_c43b45a114leemoon_c43b45a114 Posts: 882
    Redz said:
    leemoon_c43b45a114 said:

    I've noticed there's movement today on the forums to identify/fix some other sales going on this weekend.

    When might we get some attention regarding the Sitric Hair?  I mean, we've paid for it already.

    Still a no show in DIM.

    Lee

    I've contacted all of the support emails, but haven't had any replies as yet. I'm sorry this has happened and very frustrated. Unfortunately it's something I have no control over, as only Daz can fix it. 

    Hi Redz! Thank you for trying to get this resolved. I know you jumped in at the beginning to help.  I'm sure DAZ will make it right, it's just very frustrating to buy something here and then not have it available due to a store issue.

    I have 16 (17 counting the missing Sitric Hair) of your supremely excellent products/collaborations and am so anxious to try the new hair.  By the way, Hugren is amazing.  I'm so happy you created him for Scar!!

    Have a wonderful weekend and don't fret the issues I'm having with the store.  You've done nothing wrong -- I'm just disappointed about the hair not showing up for download yet.  And excited that you have created it!

    Big hugs to you!

    Lee

  • RedzRedz Posts: 1,459
    leemoon_c43b45a114 said:
    Redz said:
    leemoon_c43b45a114 said:

    I've noticed there's movement today on the forums to identify/fix some other sales going on this weekend.

    When might we get some attention regarding the Sitric Hair?  I mean, we've paid for it already.

    Still a no show in DIM.

    Lee

    I've contacted all of the support emails, but haven't had any replies as yet. I'm sorry this has happened and very frustrated. Unfortunately it's something I have no control over, as only Daz can fix it. 

    Hi Redz! Thank you for trying to get this resolved. I know you jumped in at the beginning to help.  I'm sure DAZ will make it right, it's just very frustrating to buy something here and then not have it available due to a store issue.

    I have 16 (17 counting the missing Sitric Hair) of your supremely excellent products/collaborations and am so anxious to try the new hair.  By the way, Hugren is amazing.  I'm so happy you created him for Scar!!

    Have a wonderful weekend and don't fret the issues I'm having with the store.  You've done nothing wrong -- I'm just disappointed about the hair not showing up for download yet.  And excited that you have created it!

    Big hugs to you!

    Lee

    Thanks for your support Lee 

  • leemoon_c43b45a114leemoon_c43b45a114 Posts: 882
    Redz said:
    leemoon_c43b45a114 said:
    Redz said:
    leemoon_c43b45a114 said:

    I've noticed there's movement today on the forums to identify/fix some other sales going on this weekend.

    When might we get some attention regarding the Sitric Hair?  I mean, we've paid for it already.

    Still a no show in DIM.

    Lee

    I've contacted all of the support emails, but haven't had any replies as yet. I'm sorry this has happened and very frustrated. Unfortunately it's something I have no control over, as only Daz can fix it. 

    Hi Redz! Thank you for trying to get this resolved. I know you jumped in at the beginning to help.  I'm sure DAZ will make it right, it's just very frustrating to buy something here and then not have it available due to a store issue.

    I have 16 (17 counting the missing Sitric Hair) of your supremely excellent products/collaborations and am so anxious to try the new hair.  By the way, Hugren is amazing.  I'm so happy you created him for Scar!!

    Have a wonderful weekend and don't fret the issues I'm having with the store.  You've done nothing wrong -- I'm just disappointed about the hair not showing up for download yet.  And excited that you have created it!

    Big hugs to you!

    Lee

    Thanks for your support Lee 

    It is my pleasure! I love your creations.  They are always such high quality.  I'm a fan!

    Lee

  • ArtsyDragonArtsyDragon Posts: 682

    This is probably just cynical me, but they're always ready to take the money and very slow to offer support. :( I never blame the artist or content creator. It's all on the back end of DAZ itself.

  • faromobilfaromobil Posts: 21
    illysArt said:

    This is probably just cynical me, but they're always ready to take the money and very slow to offer support. :( I never blame the artist or content creator. It's all on the back end of DAZ itself.

    Sorry, that`s not fair. Nuff more to say, only that I have the same problem but passion enough to wait for monday ;)

  • ArtsyDragonArtsyDragon Posts: 682
    edited July 2020
    faromobil said:
    illysArt said:

    This is probably just cynical me, but they're always ready to take the money and very slow to offer support. :( I never blame the artist or content creator. It's all on the back end of DAZ itself.

    Sorry, that`s not fair. Nuff more to say, only that I have the same problem but passion enough to wait for monday ;)

    As I said, it's probably cynical me. My own experience with support has not been the best. I get better support from the community.

    Post edited by ArtsyDragon on
  • smoke14smoke14 Posts: 261
    edited July 2020

    What really makes this frustrating is that it's not a one time thing. The same problem has happened to me recently with a Stonemason release. DAZ really needs to get it together...once is a mistake, repeating the mistake is a PATTERN and that is a MAJOR PROBLEM.

    The company I work for stresses customer service as a top priority has a value of "quick failure" meaning mistakes will happen, the key is to learn from them so the same error doesn't happen again. Perhaps DAZ needs to adopt this type of policy because the same errors continue to happen repeatedly....just look at the sales error thread for evidence.

    Post edited by smoke14 on
  • Noah LGPNoah LGP Posts: 2,617
    edited July 2020

    The Product Software decide this item is too good to be used by anybody. Same as Stonemason's Frontier Outpost a few weeks ago.

    Post edited by Noah LGP on
  • leemoon_c43b45a114leemoon_c43b45a114 Posts: 882

    Sitric Hair wasn't showing up in DIM earlier this morning.  It's there now and I've downloaded and installed it.

    So happy to get my Redz hair!!

    Getting ready to render!

    Thank you to the DAZ store folks who fixed the problem.  But don't let it happen again. To anyone. :)

    Lee

  • nemesis10nemesis10 Posts: 3,504
    edited July 2020

    Worth the wait!

    Hugren1.jpeg
    1610 x 1131 - 478K
    Post edited by nemesis10 on
  • leemoon_c43b45a114leemoon_c43b45a114 Posts: 882
    nemesis10 said:

    Worth the wait!

    Excellent! I'm loving the shorn version of the hair.  You've made an awesome render, nemesis10.

    Lee

     

  • leemoon_c43b45a114leemoon_c43b45a114 Posts: 882
    edited July 2020

    Here's a test render I made with Sitric Hair.

    Lee

     

    G8M-DacreScarSwoleToon.jpg
    966 x 1251 - 920K
    Post edited by leemoon_c43b45a114 on
  • ArtsyDragonArtsyDragon Posts: 682

    I was contacted by DAZ Help. Has anyone been able to install using the Smart Content panel? I still can't see mine even though I've updated my connection and metadata.I wasn't offered a fix at this point, only a basic question of 'can you install now'.

     

  • leemoon_c43b45a114leemoon_c43b45a114 Posts: 882
    edited July 2020

    I installed via DIM and the hair (3 versions each for G8M and G8F) appeared in the Smart Content panel.  They show up as "dForce Sitric Hair", "dForce Sitric Shorn Hair", and "dForce Sitric Warrior Hair".

    Lee

    Post edited by leemoon_c43b45a114 on
  • ArtsyDragonArtsyDragon Posts: 682

    I updated DAZ Studio metadata multiple times. It's finally installing.

  • leemoon_c43b45a114leemoon_c43b45a114 Posts: 882
    illysArt said:

    I updated DAZ Studio metadata multiple times. It's finally installing.

    I also received a response to my support ticket (just now checked my email) and replied back.

    I'm thrilled that it's installing for you now!

    Lee

  • ArtsyDragonArtsyDragon Posts: 682

    It took some refreshing but it finally came through. LOVE the product.

  • RedzRedz Posts: 1,459
    nemesis10 said:

    Worth the wait!

    Finally fixed. Thanks for your patience. Love this render Nemesis. The short hair looks really great on Hugren. ???? 

  • RedzRedz Posts: 1,459
    leemoon_c43b45a114 said:

    Here's a test render I made with Sitric Hair.

    Lee

     

    Fabulous render Lee! Thanks so much for your patience while the download issue was being fixed. 

  • nemesis10nemesis10 Posts: 3,504
    Redz said:
    nemesis10 said:

    Worth the wait!

    Finally fixed. Thanks for your patience. Love this render Nemesis. The short hair looks really great on Hugren. ???? 

    It is Hugren!

  • leemoon_c43b45a114leemoon_c43b45a114 Posts: 882
    Redz said:
    leemoon_c43b45a114 said:

    Here's a test render I made with Sitric Hair.

    Lee

     

    Fabulous render Lee! Thanks so much for your patience while the download issue was being fixed. 

    Thank you, Redz! I suspect that your prodding of the support folks got the situation resolved more quickly than we thought it would.  And thank you for the incredibly great hair(s).  I've tried the shorn and warrior variations so far and they render beautifully!  I love your products!!

    Lee

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