Critical Reviews of DAZ Products?
Stretch65
Posts: 167
I was wondering if it's at all possible to give some seriously critical ( constructively critical ) reviews of DAZ products? The reason I ask is, like a lot of customers, I've bought stuff which I haven't looked at very closely. And later on, when I actually do look, I'm really disappointed with the effort the creator(s) have put in. I know that DAZ has a 30 day refund policy, but honestly, I think there are times when creators need to be told when their work sucks. I mean this not because I want to ruin their reputation (and their sales), but because other users need to be warned. And how are creators going to improve their work if no one's allowed to tell them how?
Daz 3D is part of 
Connect
DAZ Productions, Inc.
7533 S Center View Ct #4664
West Jordan, UT 84084
Licensing Agreement | Terms of Service | Privacy Policy | EULA
© 2025 Daz Productions Inc. All Rights Reserved.
Comments
+1
Post here on the forum, but be careful what you say and how you say it.
...especially the how part - we have no issue with reasonable criticism expressed in a civil manner.
I would really like to know details about the products, that sometimes aren't visible: Such as how many oustanding bug reports there are, what the texture quality is, how large the textures are etc.
I am finding that there are a number of buggy products that simply don't get fixed, such as Yvanovich Bun hair. It is wrong to sell a broken product without fixing it. That info would be useful to know
That still hasn't been fixed? I've had that in my cart a few times the past few months but I couldn't find the original thread where I read it was broken.
Has anyone actually sent in a ticket about it?
Request #307186 Yvanovich Bun Hair
Serene NightSeptember 03, 2019 22:02
Yvanovich bun hair doesn't follow the character, and seems affected by the morph dial height. Which makes it fly up or go down depending on which way you run the dial
(70 KB)
Pic2
(70 KB)
QA:
It was confirmed, escalted to bug tracker, where it rots. The answer I get from QA is that they haven't heard anything about repairing it.
I know other people who have submitted a ticket as well. With the response that they haven't heard about repairing it.
It seems like the whole QA and bug tracker thing is just stonewalling customer's support issues... Not actually fixing them I have about 3 that are stuck permanently in bug tracker. I know of other people with more.
Nope, I even know someone who tried to ask the PA if it could be fixed. No response.
A year is too long to wait for DAZ QA to fix something.
Only 3? I have dozens. I refer to the bug tracker as a black hole. They go in, but they don't come out.
They closed some. They will never be fixed it seems.
We should celebrate. My Yvanovich Bun hair ticket is 1 year old this month. It deserves plenty of cake!
Did you get any feedback in the report about why they were closed? I recently had a few that were silently marked solved, with no message in the report at all. As far as I can tell, the product was not updated.
Some were deemed solved. Solutions varied. Some were fixed, others were not going to be fixed. Mostly texture issues.
My theory is, if there aren't enough complaints about certain issues, they stick it in bug tracker....And bug tracker is a bit of an elephant graveyard. Where products go to die.
I am curious if the Pa's are ever notified about their buggy products.
Can my 5 year old ticket (still open) come to the party? Request #212403 Onyx for Genesis Female metadata errors
Although 4 months ago, they fixed a ticket that had been open for 4 years! Request #230964 Karen 7 Fingernails SSS Reflectance Tint Error
So maybe they are only 4 years behind in processing the bug tracker.
Wow. I am super impressed with them fixing those nails. Maybe they reused the skin for something and would have to do it anyway. If that were a male product, in my opinion, it might eventually celebrate it's centennial.
My suspicion is that PAs aren't being informed (at least not in a timely manner), based on the fact that about a month after a help request had been moved to the bug tracker, I PMed the vendor, who was unaware of the issue.
I have the same thought. I submitted a request for a muscle morph set I bought which was causing an eye to wander when certain morphs were applied. I waited a month, and no fix, I asked the pa, and it got fixed that day. They had not heard about it.
I think they sit in bug tracker, and do nothing with some tickets.
The thing is, in the help request I told them exactly what was wrong and how to fix it. In my onw copy, I fixed it myself in a few seconds. They could have done the same while the character was still current. You are probably right about them reusing the skin for another newer character.
I'd request a refund.
I would cite that failure to fix an issue reported and escalated made a refund acceptable outside the 30 day period.
I would've but I want the hair
Others have tried and failed. You can scour the forum and find all kinds of issues, complaints etc, Some realistic some not, but it would be great to have a go a thread on this issue that survived. Novica has a great thread for reviews of products that work well and we need one that also does the opposite. Similar to the sales issue page. A thread called REPORT BROKEN PRODUCTS HERE, in the commons, where a moderator or key person could say "I'll report that, (because that issue does suck). A place to check out products before purchasing them and recheck to see if the issue got fixed for a wishlisted item. To keep it friendly one would almost have to have a list of canned first sentences. Like Seems to be brooken or materials are a mix-match and keep the first post or two for updates Like a list that says Product and status meaning reported or fixed.
In all fairness a lot of times it's the user, not the product. I know this from personel experience, Having over two decades in graphic design did not make me in any way shape or form affluent in 3D rendering or a lighting expert but I do have an eye for detail. I calibrate my 4k monitors with SpyderX and find myself grimacing at some, not a lot of the work, for some of the products. Some artists are very superior to others and leave me in awe. I buy from them without reading any details. Jack T is one of those and there are many others and we all know them. Their work ethics and skills are simply above par, reliable and good. Recently I went to use a product by Polish. Polish does fantastic work. Fantastic detail. Some of his conversion handiwork can be seen in the King Wash Laundomat and Underbelly products which I recently bought despite a problem with one of his older products, so it's really important not to hurt a PA's image when they typically can be counted on for very good work. That earlier product gathering dust in my library, was a most frustrating venture. I love the product. I want it to work but it simply doesn't and won't. I'd have to redo the maps and try to decifer the channels. It's one of those products that should be removed and redone because it would be worth rebuying and maybe offered as an upgrade to previous purchasers. I tried other products that worked well but they lacked realism in comparison to what Polish produced. This product was released two years before I bought it. It was when 3Delight was the main render solution and about the time IRAY was sort of the newish render kid on the block for DAZ. So it's a mix of different types of mats & shaders that do not play well together. Sometimes the issue is simply the product is older and only has RSL mats (3Delight) and in that event you use cpu to render not GPU. Or you can convert to IRAY and see how that works. Some people accidently select a RSL material for a dress or hair, when the rest of the scene is IRAY. Daz 4.11 and 4.12 default to Iray whereas 4.8 4.9 and 4.10 defaults to 3Delight, so when looking for solutions it's good to identify the DAZ Studio version used for obvious reasons. That said I do own products that I are not worth trying to enhance. I'm not willing to put the postwork into them, like whoever made the promo pages did. So good luck to you. And hopefully you don't get a response like I did. That product is 5 years old and you're expecting too much out of it, you can buy this or this from this or that artist and see if that fixes it. Those are not helpful comments and only evoke uncivil responses.
I didn't buy that product The Product Index says Known Issues NONE
Ha! Good luck.
A CS person told me that was permissible (refund on unfixed item past 30 days) So, I tried that on a product that sat unfixed for months. I added a refund request to the original ticket. I got no response. So, after 10 days, I thought maybe I had to submit the refund request under the new refund category. So I submitted a refund request and referenced the other ticket. That new request was merged into the old one and marked solved. Still nobody processed the refund. I submitted another ticked asking why my ticket was marked solved, but not processed. I figured it was an oversight. That ticket was also merged into the original ticket and marked solved, with no explanation. The original request is still open and nobody pays any attention to it. The dollar amount was small, so I was not upset about the money, but I am upset about the process, which is not working at all.
That's why a legit thread like this one, on broken products,such as you are experiencing, would be good, if run right. What if someone or others with the same product also put in a aimilar ticket? How many legit tickets can they ignore before seeing it is an issue and not just a complaint? DAZ should have a recall policy for legit broken unfixed products. Upheld as long as the PA is still here and selling. I know ... Ha! Good luck with that thought. lol. But seriously this will only work if one mentions a specific product by name, in the event other users have similar issues.
The baffling part is some stuff does get fixed. I've reported stuff that got fixed in a reasonable time frame and stuff that just got ignored and there is no rhyme or reason to which is which.
I have seen threads on faulty products disappear though and others get locked. I think it is highly likely that any negativity towards the PA's themselves will certainly not be tolerated, no matter how bad a product may be.
https://www.daz3d.com/forums/discussion/180341/g8f-base-skin-karen-7-skin
A high proportion of my tickets do get fixed. metadata alone is most likely to hang, and I believe (at least in the past) that has partly been because they don't want to trigger a DIM redownload for the whole product over such a small thing. As for the PA not having been told, it may be that Daz tries to fix some simpler issues internally.
As far as what reviews are likely to stay on the forums? Reviews telling PAs how to improve their products in the future will likely stay, there are comments like that in many threads in the commercial section. Posts telling PAs their product sucks? Probably not, and it wasn't helpful feedback anyway.
A thread about broken issues (not renders slow or only has 3delight maps or isn't "realistic enough", but actually broken) would be incredibly useful. But it's a forum, the thread will just fill with people piling on one product instead of providing new information, or complaining about things that aren't broken but they just don't like. I'd rather DAZ... fix things.
Based on my previous experience, I don't think I can talk about my experiences with this issue. That said I've at least had offers for refunds outside the 30 days, though that has been when the ticket was originally opened in 30 days but it took longer than that to reach a resolution.
Perhaps you receive special treatment, being a forum mod and all.
Bad metadata is not a "small thing" to users who rely on Smart Content. Smart Content was a BIG thing touted by Daz when they introduced it. Now it seems that they couldn't care less whether it works or not. That is really disappointing. So little effort is put into creating correct metadata in the first place, and no effort is put into correcting it after users report problems. I'd gladly redownload a whole product in DIM to get fixed metadata.
This is why I quit using smart content. After I don't know how many products I bought didn't show up or showed up in the wrong places I would rather just use the content directories. Of course an astonishing number of PA's cannot spell things like female, prop, accessory and clothing. But at least Daz does tend to fix those issues when reported, eventually.
I'd just like to know if it has a normal map and is this made from the HD model if applicable. Stuff like Teen Josie and Teen Kaylee say they have normal maps but don't.
I love the work by Raw Art but they rarely have normal maps (and has been incorrect on the information).