Critical Reviews of DAZ Products?

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  • Actually the thing that prompted me to post my original message was far simpler than any of the issues people have mentioned.  I was loading up a simple office scene, and the first thing I noticed was that the filing cabinets were part of the walls - it was all one piece of geometry.  The cabinets had no morphs allowing me to open or close their draws.  I can't move the cabinets, or hide the cabinets without hiding most of the scene.  It was just a very frustrating design decision that the creator had made, and I was annoyed.  I sometimes wish there was a dedicated thread where I could say something to the creator along the lines of:  "It would have been nice if you had done this or that."

  • Stretch65 said:

    Actually the thing that prompted me to post my original message was far simpler than any of the issues people have mentioned.  I was loading up a simple office scene, and the first thing I noticed was that the filing cabinets were part of the walls - it was all one piece of geometry.  The cabinets had no morphs allowing me to open or close their draws.  I can't move the cabinets, or hide the cabinets without hiding most of the scene.  It was just a very frustrating design decision that the creator had made, and I was annoyed.  I sometimes wish there was a dedicated thread where I could say something to the creator along the lines of:  "It would have been nice if you had done this or that."

    For the most part, these kinds of things are typically talked about in the commercial threads, although it's true not every product has a commercial thread.  Alternatively, if it's a product your very curious about, you could always start a thread, and then if it comes down to it there's always the 30 day return policy.

    I'm not against the idea of a standing "review" thread, but I'd be surprised if it didn't quickly degrade into a public complaint session.  Even "fun" threads like the "immutable rules of DAZ" thread that's been so active lately can sometimes feel like a creative way to sarcastically complain about things.  Well intentioned as threads as these may be, it's just the natural pattern.  

    Obviously, I'm generalizing, so nobody get their knickers in a twist... I'm guilty of it, also.  I just think it's one of the reasons a thread like this would have an uphill battle for its survival.

    Plus, opinions...

  • garrettg11garrettg11 Posts: 53
    edited September 2020

    All these issues would be resolved one way or another, and might well even provide broader customer satisfaction overall, if product pages had customer reviews and ratings. Plenty of sites do this. And fine, moderate them like the forums are... Amazon sure has not been hurt by having customer product and vendor reviews in their marketplace. In fact I'd say its a key factor in its success.

    Lots of asset stores have product review capability, and its generally considered vital imo, especially on sites selling complex assets, such as on Unity's asset store. There and at others the vender can also add comments.

    Reviews don't have to be negative either. There are plenty of items that I've been amazed with and would love to leave a review. When I was first getting started with Daz, reviews would have been a huge help to find the quality work. What if your first buy was that mangled hair and you were learning and couldn't figure out it wasn't you but the product. Poor work product on the store isn't going to sell well for long anyways, it generates more support tickets/calls/costs/refunds, and builds customer ill will. Reviews reward and build prestige for those doing great things. The buyer gets confidence they're going to have a higher probability of satisfaction in a buy. Sales go up.

    My free 2 cents... I'm going to guess others have requested reviews too. I think in spirit forum posts sounds good, but the practicality is an issue. There's the functionality constraints of the current forum search code and the kinds of results it gives. And then just the shopper aspect of, is it really fair to expect a shopper to go search the forum for each prospective buy? And that won't help for new releases but you could look at reviews for a PA's prior works to decide if you want that risk.

    I've also found in reviews on things on the other figure site where some helpful person provided the steps to fix the broken thing myself. Pretty great feature.

    Post edited by garrettg11 on
  • HavosHavos Posts: 5,404

    A high proportion of my tickets do get fixed. metadata alone is most likely to hang, and I believe (at least in the past) that has partly been because they don't want to trigger a DIM redownload for the whole product over such a small thing. As for the PA not having been told, it may be that Daz tries to fix some simpler issues internally.

    They could at the very least fix the metadata in DAZ Connect, as this will not trigger a full zip download, or so I believe, as the whole idea behind DAZ Connect, other than to enable encryption, was to allow selective updates of files.

    Those of us that do not use DAZ Connect could still pick up the corrected metadata by logging into our accounts via DAZ Studio, as this picks up metadata changes.

  • LyonessLyoness Posts: 1,616

    As a PA who has had published errors.... I hate it when that happens!!
    Usually, I am more than happy to submit a fix right away. If it's a recently released product, I'm double checking the forums to see if you guys find anything.  I totally hate it when the morph default loads on G8F, but it happens, 1 little number causes a whole host of issues.  In general, tag a PA by name @PA_Name, or send a site mail.  Those get sent to our emails. I try to be respectful and responsive.
    However, an older product? One that was made for genesis2 or 3? That is not going to get my priority attention.

    Regarding critiques. Specifics are the key,  The ears are too short, the muzzle is not long enough,  the skin tone is too yellow.  Those are helpful. Just saying that it doesn't have the right look is not helpful.  Then beyond creative choices on a product, there can be technical reasons why something is the way it is.  Those we have far less control over and it's frustrating to see complaints about it.
    Even when offering critiques, be gentle and kind,  These products are a lot of work and we pour love into all of them, (even when oopsies happen.)

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