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Download Errors?

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  • DripDrip Posts: 1,206

    I managed to download most of my problematic files through my browser by now, except for part 4 from Porefectionist, which was by far the largest one.

    The point where downloads fail varies a lot. Sometimes at 4%, other times around 70%.
    The download manager built into Firefox actually attempts to resume a download before retrying, so it is sometimes possible to retry a few times and actually progress from the point where it left of.
    Sometimes, however, the download manager claims a succesful download, but only writes a 1Kb file. Opening that file in notepad revealed some interesting content. It said "Auth expired", nothing more, no weird codes or garble, just "Auth expired". For the rest, the file is useless, so I throw them away when that happens, and get back to trying to get a lucky streak in resumed downloads.

  • DAZ_RawbDAZ_Rawb Posts: 817
    The Blurst of Times said:

    Still failing for me as well.

    (Lyssa HD for Elithia 8 is 95MB, so not a huge product... still fails.)

    We made a configuration change on Saturday that should have fixed all of this.

     

    I just tried a manual download of that product and it worked fine for me, is it still giving you problems?

  • Lost_UtopianLost_Utopian Posts: 112

    I just tried and am still having problems with Failed - Network error. Here is my list of items

    Not working

    Muelsfell Hagswood  item# 22177  *Ps.zip file

    Muelsfell Modular Path Set  item#55457  *Ps.zip

    Nature - Plants Pack 1  item#17357  *Ps.zip file

    Don't Use DIM but here are some non working files as well

    Water Spring  item#33097  1_33097.sep 

    Tactical Belts  item#51973  1_51873.sep

    This item did not work until later yesterday and is still working today

    Morphing Jack-O-Lantern  item#64879  *.zip

    Hope this helps!

     

     

  • Mark_e593e0a5Mark_e593e0a5 Posts: 1,599
    edited October 2020

    ...and another one. The other files of that package DL'ed ok, including Carrara and Poser content (which I have no use for).

    dim download fail.png
    1452 x 174 - 49K
    Post edited by Mark_e593e0a5 on
  • azoohouseazoohouse Posts: 664
    DAZ_Rawb said:
    The Blurst of Times said:

    Still failing for me as well.

    (Lyssa HD for Elithia 8 is 95MB, so not a huge product... still fails.)

    We made a configuration change on Saturday that should have fixed all of this.

     

    I just tried a manual download of that product and it worked fine for me, is it still giving you problems?

    As of now, things are still failing to download. See attached

    Screenshot 2020-10-12 124339.jpg
    623 x 209 - 32K
  • NylonGirlNylonGirl Posts: 1,939

    Whatever they did, they should have maintained a backup copy of the files for the server. It seems at this point, it would have been more practical to restore from the backup and just start over on whatever update they're trying to do.

  • DripDrip Posts: 1,206

    Finally managed to get the fourth package from Porefectionist. Not sure if anything was changed anywhere, but suddenly it all downloaded in one go.

  • Gr00vusGr00vus Posts: 372

    I'm having this problem with Super Hero Suit for Genesis 8 Female(s) (Product Sku: 71557) as well.

  • DAZ_RawbDAZ_Rawb Posts: 817

    Alright, I see that this problem has not been successfully resolved.

     

    I'm in contact with our cloud provider for downloads and will update you when we have a resolution. I have seen files that were previously unavailable become available so this could be a sign of some overloaded servers on their end that are being rebalanced over time.

  • The Blurst of TimesThe Blurst of Times Posts: 2,410
    edited October 2020
    DAZ_Rawb said:
    The Blurst of Times said:

    Still failing for me as well.

    (Lyssa HD for Elithia 8 is 95MB, so not a huge product... still fails.)

    We made a configuration change on Saturday that should have fixed all of this.

     

    I just tried a manual download of that product and it worked fine for me, is it still giving you problems?

    FYI, manual DL also failed for me.

     

    EDIT: Got it on the second try. (Or, in Batman terms, the first try.)
    I'll see if a larger manual download works...

    lyssa manual dl.jpg
    1061 x 615 - 120K
    Post edited by The Blurst of Times on
  • The Blurst of TimesThe Blurst of Times Posts: 2,410

    Okay!

    Manual download for "Celestial Moon Weapons" also worked (~270MB).

    DIM was also able to process "Physical Therapy Equipment", which failed previously.

    Maybe it's working now.

  • LinwellyLinwelly Posts: 5,981

    DIM download of Highlands failed agian today

  • brvsnbrvsn Posts: 213
    edited October 2020

    after 3 days I was finally able to download 3 packages I had problems with, so for me it's solved, hope it gets fixed soon for everyone

    Post edited by brvsn on
  • Lost_UtopianLost_Utopian Posts: 112
    DAZ_Rawb said:

    Alright, I see that this problem has not been successfully resolved.

     

    I'm in contact with our cloud provider for downloads and will update you when we have a resolution. I have seen files that were previously unavailable become available so this could be a sign of some overloaded servers on their end that are being rebalanced over time.

    Thanks Rawb, whatever you and the cloud provider are doing is working for me at least. All my downloading is caught up!  

  • pdspds Posts: 593

    Seems to be sorted out finally. Thanks, @DAZ_Rawb

  • LinwellyLinwelly Posts: 5,981

    Got the Highlands through now as well :D

  • azoohouseazoohouse Posts: 664
    DAZ_Rawb said:
    The Blurst of Times said:

    Still failing for me as well.

    (Lyssa HD for Elithia 8 is 95MB, so not a huge product... still fails.)

    We made a configuration change on Saturday that should have fixed all of this.

     

    I just tried a manual download of that product and it worked fine for me, is it still giving you problems?

    As of now, things are still failing to download. See attached

  • azoohouseazoohouse Posts: 664

    Weekend purchases and today's downloads have now all completed. I think I just buy too much! ;)

  • Mark_e593e0a5Mark_e593e0a5 Posts: 1,599

    Downloads completed. Thanks @DAZ_Rawb

  • DAZ_RawbDAZ_Rawb Posts: 817

    I'm seeing good results over here as well. I think this is fixed up for real.

  • missuskissesmissuskisses Posts: 918

    I am still having product updates issue failing to download. Sad thing is, I submitted a report and got a form response back saying that everything was fixed. When I said I was still experiencing problems, just got the same response again that things were fixed and my ticket was "closed." Sigh.

  • tsroemitsroemi Posts: 2,896

    My failed downloads worked just now, sorry to hear others are still heaving problems though ...

  • NylonGirlNylonGirl Posts: 1,939
    tsroemi said:

    My failed downloads worked just now, sorry to hear others are still heaving problems though ...

    As long as they're not heaving bosoms, I think they will be okay. Also, I have been able to download things that wouldn't download earlier.

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