NEW 2021 Sales thread: Report Issues Here "There's Always Another Sale™"
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Daz may ask you to do a ticket, but will also send in an inquiry.
Can anyone else confirm if this coupon is working for them today please?
Sage for Genesis 3 Female on sale today for $5.21, not discounting in the $5.00 off category.
Also the https://www.daz3d.com/night-colours-for-the-uberenvironment-lights says it needs https://www.daz3d.com/serene-scene-ds4-uberenvironment-lights but the description suggests it will work with just the Uberenvironment light. Which is right?
So on Chrome incognito mode unknown user the coupon doesn't work, so is it that the coupon is no longer valid for today, would really appreciate some help here so I can decide what to do with my cart?
@sueya I don't think they work seprately, they seem to be shaders for the lights that are included in the main product. By Uberenvironment light in description, I think it refers to Serene Scene DS4 UberEnvironment Lights, not the standard lights.
You are trying with yesterday's bundle and add-ons?
Yes I am trying with yesterdays items and today's all in my cart. The cart meets all the requirements, it can only be that Daz has expired the coupon today, if so I just want to know so I can fix my cart accordingly.
I tested it with yesterday's bundle and addons and it is not working for me. The coupon is in today's ad but if has expired it should have been removed .
ETA: And no I haven't used it yesterday.
Thank you, so Daz probably expired it, was it intentional or accidental I wonder, only Daz can tell...
Coupon is working in theory, but failed for me too in a cart. Reported.
Can confirm STOCKIN-Up is not working as it is rejected as invalid.
So, there is a new coupon on facebook, but it just says "use" and no details at all. Click on it, and it brings you to the main Daz sales page. If I put it in my cart, it says not valid. Are we allowed to post those here?
I'm loving the flash sales recently! It's just my bad luck that none of my wishlist items have shown up so far.
Coupon still not working, these issues are usually resolved way faster in the morning, is it that no one is around right now.
Huh, the promo image for the current flash sale is the same image as the main promo of item sold on Rendo.
Sorry, I've sent a follow up.
Oh Thanks, guess i'm not the only one they were ignoring, it seems something is happening..i guess 2 out of 10 products is a start, hopefully the rest will work soon.
Coupon should be fixed. Just worked for me.
Yeah, just worked for me as well, seems it was having collisions with products in mixed categories. Thanks for all the assistance.
I hate to sound like a “Karen” but is there any way to speak to a manager in CS? Because of their slow response and inability to read/understand the clearly explained issue with several screenshots and even a correct total and request to take the money out of store credit, I am now two days behind in the sale, missed out on both the STOCKIN-UP sales, was unable to purchase the first Kota bundle which means I can’t take advantage of today’s sales and CS waits till right before closing, two days after the ticket, asking me all over again what was clearly explained with screenshots and a resolution. So now another day passes that I can’t get the Kota bundle for the correct price from Tuesday or any associated sales. This is really ridiculous. Request #379404 if anyone can help. This is making me want to return everything I’ve purchased for the last 30 days and stop shopping here altogether. This is so unprofessional!
Keep track of what you wanted. They will still help you with the order after something has expired as long as you're showing them dates and times for screenshots that show the problem, as you say you have, plus what you would have wanted to get under the rules around the offer(s). It is not uncommon for CS depts to be backlogged. I am presently dealing with another place where it took them a week to respond and I've been in communications off and on for a few weeks going through the problem. Having worked CS for many years, many years ago, it was the same then as now. I always tried to get back to customers right away, but we went through regular cycles of overactivity especially if it took more than one communication to resolve the matter.
That’s the problem though. I posted all screenshots. Posted the final screenshot, explained in detail what the problem was, what each screenshot represented, did the math, showed the final screenshot of the four items and the final price, circled it in red, said take it out of my store credit and it’s like the guy can’t read. He contacted me a half hour before store closing with a question that didn’t relate at all to my detailed explanation and screenshots. It’s like he never read them. Even asked for screenshots and explanation of the sale when it’s EXACTLY what I did and I even said in each post “See screenshot.” And because of that, I couldn’t participate in today’s complicated sale because it would have required the first bundle to stack. I’m sorry but he was just completely incompetent. There’s no way I’ll be able to recreate today’s sale tomorrow with all its complications. And because I now won’t get that bundle, I’ll lose orange banners and discounts in the future. This is clearly a case of a specific employee who can’t or won’t read!
I've had similar issues, sad to say. DAZ used to have the best Customer Service in the business, but that hasn't been my experience recently.
Returning stuff for a refund is about the only thing that still works within a reasonable time frame.
This is just backwards. The prerequisites for a headline product are pointing the wrong way.
The Kiko 8.1 page says "Tia for Kiko 8.1" and two other add-on packages are required products, and the store gives a warning to that effect when you add Kiko 8.1 to your shopping basket.Further, you can add the Tia add-on package to your basket without any warning that you don't own Kiko 8.1. Also the "Tia for Kiko 8.1" page shows Kiko 8.1 as an add-on for Tia. Maybe I'm being simplistic but putting "for xyz" in the product name implied it is an add-on for xyz.
Oddly enough, the store does not issue this warning when you add the Kiko 81 Battle Warrior bundle to your basket (which contains Kiko 8.1 but not Tia for Kiko).
All that clear? I only hope so.
It really is super frustrating to finally get a reply only to be asked to say again what you've already said. It's the thing that most drives me up the wall.
I had a similar issue over the survey credit where, when I got a reply, they just asked me to resend information I had already clearly stated. From what I have read in the forums this is a current issue. Now maybe it is just someone at CS skim reading (which means they're in the wrong job), another possibility is that this is a technique used to quickly clear an inbox and increase response times. It's a kind of bail out the sinking ship technique to try and get back on top of things and it can be used by individuals acting alone (to improve their personal response time record) or even by a whole department as a conscious decision to clear the queue (I don't think that happening here but I've seen it). Again, I have no idea what is happening at Daz for this to be occurring regularly, but I did think it was important to understand that skim reading is not the only explanation available for what we're seeing.
Bottom line is - "You did not read me email properly" is not a complaint a customer service depart should ever be getting.
The CS issue could also be management as some level paying too much attention to metrics and not the actual quality of work. I have no inside info on what is going on at Daz, so there are no accusations implied in this post.Just speculating. This "gaming the system" often occurs when CS is outsourced (sorry for the dirty language) or new managment is installed. Regardless, you get the exact behavior you reward. If response time metrics are the primary "quality" measurables the contractor (or department manager) is given, then that is what they and everyone else in the department will focus on to the exclusion of all else. This is ignoring the occasional hardy soul who stubbornly tries to do the right thing anyway, but they are rare and might not last long.