Loading...
> >

NEW 2021 Sales thread: Report Issues Here "There's Always Another Sale™"

1…9495969799

Comments

  • AZDigitalArtistAZDigitalArtist Posts: 792

    Wonderland said:

    Cris Palomino said:

    Wonderland said:

    I hate to sound like a “Karen” but is there any way to speak to a manager in CS? Because of their slow response and inability to read/understand the clearly explained issue with several screenshots and even a correct total and request to take the money out of store credit, I am now two days behind in the sale, missed out on both the STOCKIN-UP sales, was unable to purchase the first Kota bundle which means I can’t take advantage of today’s sales and CS waits till right before closing, two days after the ticket, asking me all over again what was clearly explained with screenshots and a resolution. So now another day passes that I can’t get the Kota bundle for the correct price from Tuesday or any associated sales. This is really ridiculous. Request #379404 if anyone can help. This is making me want to return everything I’ve purchased for the last 30 days and stop shopping here altogether. This is so unprofessional! 

    Keep track of what you wanted. They will still help you with the order after something has expired as long as you're showing them dates and times for screenshots that show the problem, as you say you have, plus what you would have wanted to get under the rules around the offer(s). It is not uncommon for CS depts to be backlogged. I am presently dealing with another place where it took them a week to respond and I've been in communications off and on for a few weeks going through the problem. Having worked CS for many years, many years ago, it was the same then as now. I always tried to get back to customers right away, but we went through regular cycles of overactivity especially if it took more than one communication to resolve the matter.

    That’s the problem though. I posted all screenshots. Posted the final screenshot, explained in detail what the problem was, what each screenshot represented, did the math, showed the final screenshot of the four items and the final price, circled it in red, said take it out of my store credit and it’s like the guy can’t read. He contacted me a half hour before store closing with a question that didn’t relate at all to my detailed explanation and screenshots. It’s like he never read them. Even asked for screenshots and explanation of the sale when it’s EXACTLY what I did and I even said in each post “See screenshot.” And because of that, I couldn’t participate in today’s complicated sale because it would have required the first bundle to stack. I’m sorry but he was just completely incompetent. There’s no way I’ll be able to recreate today’s sale tomorrow with all its complications. And because I now won’t get that bundle, I’ll lose orange banners and discounts in the future. This is clearly a case of a specific employee who can’t or won’t read! 

    And probably the next one you'll get is a request to purchase a gift card in the amount of your cart, with which they will then purchase the items for you.  I was told they cannot just take it out of my store credit because that would create a manual adjustment and no invoice.  Which is silly, because I've had that done for me in the past.

  • GhostDogGhostDog Posts: 156
    edited June 2021

    docbother said:

    The CS issue could also be management as some level paying too much attention to metrics and not the actual quality of work. I have no inside info on what is going on at Daz, so there are no accusations implied in this post.Just speculating. This "gaming the system" often occurs when CS is outsourced (sorry for the dirty language) or new managment is installed. Regardless, you get the exact behavior you reward. If response time metrics are the primary "quality" measurables the contractor (or department manager) is given, then that is what they and everyone else in the department will focus on to the exclusion of all else. This is ignoring the occasional hardy soul who stubbornly tries to do the right thing anyway, but they are rare and might not last long.

    Exactly, This is how these things often go. It's so good when you get that hardy soul.

    p.s.  love your signature #KnowThyself  #MakingTheUnconsciousConscious

    Post edited by GhostDog on
  • SeraSera Posts: 1,675

     I recently also had an experience with someone at Daz that did not seem to read or comprehend what I had already explained and told them. Behavior like that usually makes me wonder if someone is playing dumb to try to get rid of me. And trying to prove discounts for mispriced items is absurdly difficult. CS has no idea what was on sale when, and often you have to explain that X item was in Y selection. But X showed up two-thirds down the page and Y selection was not clearly marked anywhere to make screenshots helpful. So how do you prove that? I have given up trying. 

  • Rod Wise DriggoRod Wise Driggo Posts: 2,229

    According to home the demon king shall return. Well he has not arrived on the promotion page yet it seems.

  • jakibluejakiblue Posts: 7,281

    Same as yesterday - banner image is up but goes to the day before sale. When I land on the front page, I see the new items very very briefly then they disappear.

  • Cris PalominoCris Palomino Posts: 11,671

    jakiblue said:

    Same as yesterday - banner image is up but goes to the day before sale. When I land on the front page, I see the new items very very briefly then they disappear.

    Reported

  • NorthOf45NorthOf45 Posts: 5,551

    Rod Wise Driggo said:

    According to home the demon king shall return. Well he has not arrived on the promotion page yet it seems.

    He has returned... for a couple of pose sets. 

  • jakibluejakiblue Posts: 7,281

    'tis working now :)

    Cris Palomino said:

    jakiblue said:

    Same as yesterday - banner image is up but goes to the day before sale. When I land on the front page, I see the new items very very briefly then they disappear.

    Reported

  • Rod Wise DriggoRod Wise Driggo Posts: 2,229

    NorthOf45 said:

    Rod Wise Driggo said:

    According to home the demon king shall return. Well he has not arrived on the promotion page yet it seems.

    He has returned... for a couple of pose sets. 

    Yep. From the products it's more a return of Aeon Soul - and I would not call him a Demon King ;-)

  • Joe2018Joe2018 Posts: 262

    TODAY'S DEALS

    Get an EXTRA 20% OFF Friends of Sale when you buy 2+ Debut or Still New Releases

    Buy any Debut New Release to get an EXTRA $5 OFF the next Daz Original Bundles

    I think the last part needs a clarification: or does it mean I get $5 off every New Bundle?

  • AtiAti Posts: 9,143

    Readme missing for https://www.daz3d.com/verse-moi-outfit-for-genesis-8-and-81-females

  • Cris PalominoCris Palomino Posts: 11,671

    Ati said:

    Readme missing for https://www.daz3d.com/verse-moi-outfit-for-genesis-8-and-81-females

    Reporting, thank you.

  • Rod Wise DriggoRod Wise Driggo Posts: 2,229

    Those missing readme's referring to an included file or the wiki page. Talking about the first I wonder why only 1 out of 10 updated products does mention the changes made on its readme page.

  • jakibluejakiblue Posts: 7,281

    that drives me nuts. I'll see updates in the DIM and I'll click on the readme button to see what the changes were - and I don't remember the last time I actually saw anything. If it's just a metadata correction then I don't need the update immediately, so it's infuriating to not see what the updates are. 

    Rod Wise Driggo said:

    Those missing readme's referring to an included file or the wiki page. Talking about the first I wonder why only 1 out of 10 updated products does mention the changes made on its readme page.

  • Rod Wise DriggoRod Wise Driggo Posts: 2,229

    Yep. Absolutely the same on my side unfortunately.

    Today I found about 10 updates in DIM. Many of those did not even have readme page properly linked and only Content Wizard had the changes mentioned on the readme Page. This is totally annoying especially as sometimes updates even remove files (think for Gaia HD BlueJaunte had to remove a morph). And just downloading overwrites the older package so knowing that a backup of the original package would make sense would help a lot. 

  • RiverMissyRiverMissy Posts: 303

    I could really use a good Gift Card Sale - anyone else?  I don't buy if I don't have Gift Card Store Credit to use.  Just saying...  Either I missed it or there really hasn't been a good Gift Card Sale in a while.  Thanks.

  • NorthOf45NorthOf45 Posts: 5,551

    Could definitely use a gift card sale. Down to my last dollar in store credit...

  • ioonrxoonioonrxoon Posts: 894

    A gift card sale would definitely be welcome for me as well.

  • LucielLuciel Posts: 475
    edited June 2021

    Kiko 8.1 apparently requires a bunch of things now. https://www.daz3d.com/kiko-81

    Not sure why a base character needs it's own alternative shapes, another character or a pose pack...... cheeky

     

    Oh whoops it's already been reported, still I guess there's more chance of it being fixed... laugh

    Error.PNG
    701 x 310 - 64K
    Post edited by Luciel on
  • docbotherdocbother Posts: 107

    Luciel said:

    Kiko 8.1 apparently requires a bunch of things now. https://www.daz3d.com/kiko-81

    Not sure why a base character needs it's own alternative shapes, another character or a pose pack...... cheeky

    Oh whoops it's already been reported, still I guess there's more chance of it being fixed... laugh

    Someone entered the dependencies backwards. They have Tia for Kiko 8.1 (an add-on for Kiko 8.1) as a prerequisite for Kiko 8.1.

    People buying the bundle don't encounter and shopping cart "required product" warning because the warning only shows up when you add the base figure (Kiko 8.1) but not when you add the bundle. Again, odd since Tia for 8.1 is not in the bundle.

    BTW, I complained about this in this thread yesterday if that's not what you meant by "reported". Good either way, regardless. It's still broken.

  • MunemanMuneman Posts: 219

    Friend of Sales isn't getting the full discount. There should be several things stacking here: 

    50% OFF¥ Friends of Sale

    Get an EXTRA 10% OFF¥* when you buy any Debut or Still New Release
    PLUS an EXTRA 20% OFF¥* when you buy 2+ Debut or Still New Releases
    PC+ Members: Get an EXTRA 10% OFF¥

    Buy the Kota 8.1 Pop Idol Bundle with 2 Add-Ons to get an EXTRA 30% OFF¥*up to 10 of these with coupon code: STOCKIN-UP

    Altogether that should be 77.32% off (50%, 10% off, 20% off, 10% off, 30% off in total). My cart was reflecting that this morning, but it appears something in the math has changed since then, since it only drops to 72% off now. 

  • AZDigitalArtistAZDigitalArtist Posts: 792
    edited June 2021

    RiverMissy said:

    I could really use a good Gift Card Sale - anyone else?  I don't buy if I don't have Gift Card Store Credit to use.  Just saying...  Either I missed it or there really hasn't been a good Gift Card Sale in a while.  Thanks

    +1000 lol.  There have been a few 15% off, and a few with too high a buy-in.

    Post edited by AZDigitalArtist on
  • AZDigitalArtistAZDigitalArtist Posts: 792
    edited June 2021

    Muneman said:

    Friend of Sales isn't getting the full discount. There should be several things stacking here: 

    50% OFF¥ Friends of Sale

    Get an EXTRA 10% OFF¥* when you buy any Debut or Still New Release
    PLUS an EXTRA 20% OFF¥* when you buy 2+ Debut or Still New Releases
    PC+ Members: Get an EXTRA 10% OFF¥

    Buy the Kota 8.1 Pop Idol Bundle with 2 Add-Ons to get an EXTRA 30% OFF¥*up to 10 of these with coupon code: STOCKIN-UP

    Altogether that should be 77.32% off (50%, 10% off, 20% off, 10% off, 30% off in total). My cart was reflecting that this morning, but it appears something in the math has changed since then, since it only drops to 72% off now. 
     

    I gave up on that coupon.  The discount kept going down as we were asking for clarifications, so I dumped the items.  It was at 84% at its best.

     

    Does anyone know what the "Get up to $20 off Daz Items" is on the banner?

     

    ALSO:  I don't seem to be getting the extra 15% off for more than one Debut or Still New items in my cart.  I have tried several combinations, and it's not working for the items I wish to buy.  Currently, I have the ATVE Mods, which is $2.74, and Emily HD, which is $3.84, and together in my cart they are pricing out at $2.67 and $3.74.  Which is not 15% off.  

     

    Post edited by AZDigitalArtist on
  • RiverMissyRiverMissy Posts: 303

    Sounds like Daz Math to me.  It's some new fangled math they teach in the land of Daz I think.

  • JamieMJamieM Posts: 356

    "Simplify!"

  • CodenoiaCodenoia Posts: 8

    Hello, I see a price in the store page, but the price is higher when going to pay. See attachment. Is this a bug? Anyone knows what is happening?
    These are the affected products:

    https://www.daz3d.com/precinct-props
    https://www.daz3d.com/the-magnificent-sunflower

    Thank you!

    Captura.PNG
    1669 x 633 - 688K
  • Richard HaseltineRichard Haseltine Posts: 102,727

    STOCKIN-UP is working for me in a test cart.

  • CodenoiaCodenoia Posts: 8

    Still happens to me, even on the mobile phone...  I tried with two different browsers and two different devices...  still happens. The issue seems to be on the server side...  I attach the mobile screenshots...
    Different prices in store page and payment...  looks like a bug or something...

    1.jpg
    921 x 2048 - 155K
    2.jpg
    921 x 2048 - 99K
  • GhostDogGhostDog Posts: 156

    Platinum Club Anniversary Bundle 5 2019 is $3.30 on its page but $4.19 in my cart.

     

  • GhostDogGhostDog Posts: 156

    Pyromantix - Fire Swords Shows as $3.30 on its page and $3.56 in my cart.

This discussion has been closed.