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DAZ 4.15 keeps crashing within 1 minute of working in it.

fowler73dfowler73d Posts: 5
in Daz Studio Discussion

I went to the website to download Daz Studio and it led me to install Daz Central and then opened up DAZ 4.15. After loading a Gen 8 character and working on it the program completely crashed, didn't freeze. It continues to crash consistantly after attempting to model a few different characters, about 1 minute after working on it. I have Windows 10 Home 64 bit. Can someone help?

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Comments

  • TheKDTheKD Posts: 2,691

    Is anything showing in the log?

  • barbultbarbult Posts: 24,243

    You can find the Daz Studio log file in the Help/Troubleshooting/View Log File... menu. The most recent imformation is at the end of the file.

  • ShelLuserShelLuser Posts: 749

    What are the specs of your PC?

  • aquariusdaniel_caf24e6747aquariusdaniel_caf24e6747 Posts: 0

    Same problem here. 

  • zakyaya1620zakyaya1620 Posts: 0

    same here.....i9,RTX3070

  • mvieira911mvieira911 Posts: 0

    Same problem.

  • cyanologystcyanologyst Posts: 0
    same issue. keeps exiting when I import models
  • aborsuk_94acbad1bcaborsuk_94acbad1bc Posts: 3

    I have the same issue. Frequent crashes - just poof and the software is gone.

    I am getting very paranoid as I work now. Forced to save every few minutes.

  • Richard HaseltineRichard Haseltine Posts: 100,842

    cyanologyst said:

    same issue. keeps exiting when I import models

    Which models, and are you using the nVidia Iray Draswstyle in the Viewport?

  • princeofgames06princeofgames06 Posts: 17

    My studio closes immediately as it opens. I sent a help request 3 days ago and still haven't heard back.

  • Sphinx MagooSphinx Magoo Posts: 586

    I've been experiencing crashes as soon as DS opens on my MacBook Pro. I've been communicating with DAZ about this for more than a week as we try to figure out what to do. Most vexing...

  • Richard HaseltineRichard Haseltine Posts: 100,842

    princeofgames06 said:

    My studio closes immediately as it opens. I sent a help request 3 days ago and still haven't heard back.

    System specifications? Is Daz Studio just opening, or are you double-clicking a piece of content to open it? Do you know which Drawstyle the Viewport is set to use?

  • PerttiAPerttiA Posts: 10,024

    How much RAM do you have on your systems that are crashing?

  • juvesatrianijuvesatriani Posts: 556
    edited November 2021

    I have same situation , and yeah my system is very old and having low GPU card . But  DAZ Studio 4.15.02 ( Using same figure - same hair light  and clothes ) almost give me zero trouble unless the obvious one... run out VRAM , but it never crash or giving me BSOD like in 4.15.30 .

    It just wont render or doing CPU fallback . But never crashed 

    So I deduce it should be between wrong GPU driver version or my machine just not fit for recent version of DAZ studio .

    Try previous version if possible . So you can  sure where the problems actually came from . Hardware or Software

    EDIT :

    Will be useful if there are list of compability or user reports  just like what Apple device have ( if you have iPhone XX the maximum ios will be version XXX ) so new users will never in guess game mode when their DAZ  crashed 

    Post edited by juvesatriani on
  • KFR6KFR6 Posts: 21

    For those who can't start Daz Studio on Windows 10, the key combination Win+R opens a dialog box titled "Run."

    Typing AppData/Roaming/DAZ 3D/Studio4 and hitting Ok opens the folder where the log.txt file is located.

    Alternatively, AppData is a hidden folder in your home directory (C:/Users/yourname/AppData) so perhaps you can access the log file through here.

     

  • Sphinx MagooSphinx Magoo Posts: 586

    Curious if those of us having problems have an nVidia card installed or not. I do not have one installed on my old MacBook Pro; I have an Intel Graphics card which came with my laptop. I'm probably grasping at straws but I'm curious to know if these problems are occurring on PCs or Macs without an nVidia card.\

  • princeofgames06princeofgames06 Posts: 17

    Richard Haseltine said:

    princeofgames06 said:

    My studio closes immediately as it opens. I sent a help request 3 days ago and still haven't heard back.

    System specifications? Is Daz Studio just opening, or are you double-clicking a piece of content to open it? Do you know which Drawstyle the Viewport is set to use?Idd

    I only click once to open the studio and it does open briefly but then closes. I'm not double-clicking anything of note. By the way, what did you mean by system specifications?

  • Richard HaseltineRichard Haseltine Posts: 100,842

    Your system specifications are your hardware and operating system. Are you using Windows?

  • princeofgames06princeofgames06 Posts: 17

    Richard Haseltine said:

    Your system specifications are your hardware and operating system. Are you using Windows?I 

    I'm using Mac. 

  • Richard HaseltineRichard Haseltine Posts: 100,842

    princeofgames06 said:

    Richard Haseltine said:

    Your system specifications are your hardware and operating system. Are you using Windows?I 

    I'm using Mac. 

    Which version of Mac OS?

  • princeofgames06princeofgames06 Posts: 17

    Richard Haseltine said:

    princeofgames06 said:

    Richard Haseltine said:

    Your system specifications are your hardware and operating system. Are you using Windows?I 

    I'm using Mac. 

    Which version of Mac OS?

    macOS 10.15.7 

  • mjbosemjbose Posts: 0

    barbult said:

    You can find the Daz Studio log file in the Help/Troubleshooting/View Log File... menu. The most recent imformation is at the end of the file.

    I get the (Not Responding) error as soon as I mouse over the model. I am running a HP Pavillion with integrated intel iRISx graphics and an intel CORE 11th Gen i7 processor with 16gb RAM. I have attached a screenshot of my graphics properties and render engine settings. Also the log file of my last crash. I tried posting this earlier but I dont think it went through.

    Please let me know if you need more info. I would like to get DAZ working on mt setup.

     

     

    txt
    txt
    dAZcrash.txt
    39K
    GPUProp.png
    505 x 491 - 76K
    DAZeng.png
    610 x 798 - 73K
  • TotteTotte Posts: 13,960
    edited November 2021

    @princeofgames06
    Please upload a crashlog!

    You find it in "console.app"

    Post edited by Totte on
  • barbultbarbult Posts: 24,243

    mjbose said:

    barbult said:

    You can find the Daz Studio log file in the Help/Troubleshooting/View Log File... menu. The most recent imformation is at the end of the file.

    I get the (Not Responding) error as soon as I mouse over the model. I am running a HP Pavillion with integrated intel iRISx graphics and an intel CORE 11th Gen i7 processor with 16gb RAM. I have attached a screenshot of my graphics properties and render engine settings. Also the log file of my last crash. I tried posting this earlier but I dont think it went through.

    Please let me know if you need more info. I would like to get DAZ working on mt setup.

     Users have reported incompatibilities between Daz Studio and Intel 11th Generation processors. This message may help you: https://www.daz3d.com/forums/discussion/comment/6874141/#Comment_6874141

     

  • princeofgames06princeofgames06 Posts: 17

    Totte said:

    @princeofgames06
    Please upload a crashlog!

    You find it in "console.app"

    This should be the one.

    txt
    txt
    DAZStudio_2021-11-07-161320_Michaels-Mac-mini.crash.txt
    95K
  • TotteTotte Posts: 13,960
    edited November 2021

    You have the answer here:

    4   libGPUSupportMercury.dylib    	0x00007fff5225318f gpusGenerateCrashLog + 89

    The GPU crashes, what GPU are you having, what CPU setting do you have in DS? 

     

    videoscreen.png
    789 x 639 - 124K
    Post edited by Totte on
  • princeofgames06princeofgames06 Posts: 17
    edited November 2021

    Totte said:

    You have the answer here:

    4   libGPUSupportMercury.dylib    	0x00007fff5225318f gpusGenerateCrashLog + 89

    The GPU crashes, what GPU are you having, what CPU setting do you have in DS? 

    What are GPU and CPU. Please explain.

    Post edited by Richard Haseltine on
  • Richard HaseltineRichard Haseltine Posts: 100,842

    The CPU is the central processor, an Intel chip of some kind on older Macs or possibly one of the new M1 chips on a new Mac.

    The GPU is the graphics card - unless your machine is very old or customised probably an AMD device  Help>Troubleshooting>About your Video card should have the details.

  • frank0314frank0314 Posts: 14,049

    GPU= Graphics card and CPU= What processor you have

  • princeofgames06princeofgames06 Posts: 17

    Richard Haseltine said:

    The CPU is the central processor, an Intel chip of some kind on older Macs or possibly one of the new M1 chips on a new Mac.

    The GPU is the graphics card - unless your machine is very old or customised probably an AMD device  Help>Troubleshooting>About your Video card should have the details.

    2.5 GHz Duel-Core Intel Core i5

    Intel HD Graphics 4000 1536 MB

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