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Platinum Club forum?

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  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,503
    edited December 1969

    rebeccahillary said:
    Hi, I just joined the platinum club again after ages away, and can't access the PC forum. I'm not showing up as a Platinum Club member on my profile, but it is showing up in my store account. No doubt it's just a delay, but I figured I'd mention it anyway. :)

    Will make sure it's looked into ASAP, sorry for the delay :)

    and welcome back to the PC :)

  • VisioneerVisioneer Posts: 158
    edited December 1969

    Is this still a continual problem? I just re-upped my Plat Club sub, and I have no access to (nor can I see) the Plat Club forums. :/ Well, I'm happy to be back in it, at least. :D

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,503
    edited December 1969

    Visioneer said:
    Is this still a continual problem? I just re-upped my Plat Club sub, and I have no access to (nor can I see) the Plat Club forums. :/ Well, I'm happy to be back in it, at least. :D

    It appears to be, unfortunately.. but I'll make the call and get it sorted.

    Welcome back to the PC :)

  • Twilight76Twilight76 Posts: 318
    edited December 2014

    Can anyone look again at my Profile Settings ?
    Member Group: Members

    Since 04.12 :(

    Post edited by Twilight76 on
  • SotoSoto Posts: 1,440
    edited December 1969

    Can`t see it either :/

  • NoermanNoerman Posts: 19
    edited December 1969

    Same with me ...

    Member Group: Members

  • VisioneerVisioneer Posts: 158
    edited December 1969

    Yup, still have the issue. The one thing I trust about Daz is they always get this stuff sorted, sooner or later. :P

  • Richard HaseltineRichard Haseltine Posts: 102,857
    edited December 1969

    OK, I've flagged the four of you for Customer Services. Sorry about the problem.

  • VisioneerVisioneer Posts: 158
    edited December 1969

    Thanks, Mr. Richard!

    Any clue on when we can expect to see some results?

  • fixmypcmikefixmypcmike Posts: 19,613
    edited December 1969

    You should all be fixed now.

  • stoopidtoonsstoopidtoons Posts: 13
    edited December 1969

    I recently rejoined the pc club and I can't see the members forum either.

  • Robert FreiseRobert Freise Posts: 4,484
    edited December 1969

    Art Nord said:
    I recently rejoined the pc club and I can't see the members forum either.

    Same here

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,503
    edited December 1969

    These have both been reported.. will be reactivated soon :)

  • bohemian3bohemian3 Posts: 1,035
    edited December 1969

    I also recently rejoined the PC club and I can’t see the forum as well. Look forward to getting back into things here!

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,503
    edited December 1969

    bohemian3 said:
    I also recently rejoined the PC club and I can’t see the forum as well. Look forward to getting back into things here!

    Also reported :D

  • Robert FreiseRobert Freise Posts: 4,484
    edited December 1969

    Thank You Jack

  • 3dOutlaw3dOutlaw Posts: 2,481
    edited December 1969

    Me too, don't forget about me!!! (actually, I just joined like 30 minutes ago)...

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,503
    edited December 1969

    3doutlaw said:
    Me too, don't forget about me!!! (actually, I just joined like 30 minutes ago)...

    It should be getting back to being automated, if you're still having access problems by Monday night, give me a shout :)

  • KinnieMKinnieM Posts: 133
    edited December 1969

    Hi Jack, I just joined the PC Plus club this morning but while the store is perfect I am not able to access the PC forums.

    I have logged out and then logged back in but I am still being listed as a regular member and not as part of the PC+ Club.

    Really Looking forward to being a part of it! :-)

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,503
    edited December 1969

    Hey Kinnie,

    As far as I know it takes a little while for the site to catch up, so sit tight and it should show up soon.

    If you have still have trouble say tomorrow, just drop me a PM and I'll fire an email into the team.

    Welcome to the PC, too ;)

  • KinnieMKinnieM Posts: 133
    edited December 1969

    Thanks Jack.
    It took a few hours but I am now listed as a PC member and able to get into the Members only forum.

    :-)

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,503
    edited December 1969

    KinnieM said:
    Thanks Jack.
    It took a few hours but I am now listed as a PC member and able to get into the Members only forum.

    :-)

    Glad to hear it, enjoy - have a good dig around in there, there's plenty of info, contests etc.. :)

  • araneldonaraneldon Posts: 712
    edited December 1969

    Joined yesterday, still no access to forum.

  • araneldonaraneldon Posts: 712
    edited December 1969

    Day 3, no access to forum.

  • frank0314frank0314 Posts: 14,330
    edited December 1969

    Did you submit a suppot ticket? You are listed as a regular member and not a PC member which is why you can access it.

  • araneldonaraneldon Posts: 712
    edited March 2015

    I get PC prices but can't access the forum. It's exactly the same thing as last time and back then support only suggested ineffectual remedies like switching browsers etc.

    Post edited by araneldon on
  • CypherFOXCypherFOX Posts: 3,401
    edited December 1969

    Greetings,

    araneldon said:
    I get PC prices but can't access the forum. It's exactly the same thing as last time and back then support only suggested ineffectual remedies like switching browsers etc.
    I'm not support, but what Frank is referring to is your User Profile, which shows you as in the 'Member Group: Members', as opposed to (just as an example) my profile which has 'Member Group: Platinum Club Members'. That's what needs to be fixed, and it's not a browser-based issue, or anything.

    Filing a ticket pointing out that your 'Current Status' in your PC+ account info page is 'Active' (please, please double-check that, just to be sure), and your 'Expiration Date' is whatever future date it is set to, and that your forum account has not been updated to place you in the Member Group of Platinum Club Members.

    I'm fairly confident that they won't tell you to 'try with a different browser' when you point out that your account is specifically not in the right group.

    Now, they MAY tell you to log out and log back in again from the forum (or log in with a browser that wasn't already logged in) when they change your member group, because it may be stored in a cookie in your browser currently, and that needs to get cleared.

    -- Morgan

  • JonstarkJonstark Posts: 2,738
    edited December 1969

    I just realized the PC Club forum link has vanished from my options of forums to choose from.

    Oh well, never went there much anywhere, never any interesting conversations there and didn't care for it, so no big loss.

    It does feel like a sign though; I've been thinking it's way past time to cancel my membership anyway.

  • LangelosLangelos Posts: 1
    edited December 1969

    Hi,

    I recently rejoined the pc club and I couldn’t see the members forum either.
    I got PC prices but couldn’t access the pc forum.
    After clearing my brouser cache, I can now see and enter the pc member forum.

    greetings Langelos

  • IceCrMnIceCrMn Posts: 2,149
    edited June 2015

    I just reactivated my PC+ subscription, how long does it take for the forum to update my account?

    EDIT: I'm fixed now :) I can see the member's area

    Post edited by IceCrMn on
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