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Filter Forge 10 Pro

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  • barbultbarbult Posts: 24,839

    Sapphire said:

    I bought Filter Forge 10 Pro (WIN) around the 15th, but still have not been able to register it. (The serial number in my account throws out an error.) Support staff told me it was a known issue that they are working on and that it's Windows users that have this problem.

    Does anyone else here also have this issue? I'm still just using the free trial version while I wait for it to get sorted, but it's taking rather long.

    I'm on Windows 10 and the instructions above worked fine for me. 

  • SapphireBlueSapphireBlue Posts: 1,030
    edited July 2021

    Thanks @barbult, but unfortunately that didn't work for me.

    I have the DAZ-customer-xxxx, but my serial number doesn't start with the FF100W... It's 76 characters long, which seems a bit crazy to me. Entering those gives me a "License name or key is too long error". (I initially downloaded Filter Forge here on daz, but now tried again through FF's website.)

    Is there something I need to cut out or change to the formatting? I noticed that @RAMWolff mentioned some problem about how the serial numbers were formatted.

    Post edited by SapphireBlue on
  • barbultbarbult Posts: 24,839
    Sapphire said:

    Thanks @barbult, but unfortunately that didn't work for me.

    I have the DAZ-customer-xxxx, but my serial number doesn't start with the FF100W... It's 76 characters long, which seems a bit crazy to me. Entering those gives me a "License name or key is too long error". (I initially downloaded Filter Forge here on daz, but now tried again through FF's website.)

    Is there something I need to cut out or change to the formatting? I noticed that @RAMWolff mentioned some problem about how the serial numbers were formatted.

    My serial number does start with FF100W- so I guess yours is just wrong. Probably only customer service can help. :(
  • SapphireBlueSapphireBlue Posts: 1,030

    Thanks a lot @barbult. I thought there must be something wrong there. Off to customer service I go armed with this new bit of info. : )

  • McGyverMcGyver Posts: 7,066

    76 characters long would be very odd, something has to be wrong with that.

  • barbultbarbult Posts: 24,839

    My serial number is 36 characters, including the dashes between sections.

  • SapphireBlueSapphireBlue Posts: 1,030
    edited July 2021

    Well that settles it. There's definitely something wrong with what I got. I wrote to them again and I hope they fix it soon.

    I've been testing things out with the trial version while waiting, but the dwindling "days left" is making me nervous... : )

    Post edited by SapphireBlue on
  • barbultbarbult Posts: 24,839

    You could try contacting Filter Forge support directly. Maybe with your Daz customer number that is on your Serial Numbers page and your Daz order confirmation proof of purchase, they could provide your valid serial number.

  • I-JayI-Jay Posts: 24
    edited July 2021

    Sapphire said:

    I bought Filter Forge 10 Pro (WIN) around the 15th, but still have not been able to register it. (The serial number in my account throws out an error.) Support staff told me it was a known issue that they are working on and that it's Windows users that have this problem.

    Does anyone else here also have this issue? I'm still just using the free trial version while I wait for it to get sorted, but it's taking rather long.

    i have the same problem.

    still waiting

    I have found out the following
    this serial number works with Filter Forge 4
    Try it.
    here is a link to filter forge 4

    https://filterforge.com/download/Filter%20Forge%204%20Setup.exe

    Post edited by I-Jay on
  • RAMWolffRAMWolff Posts: 10,249

    This is how I got it working

     

    User Name: DAZ-customer-XXXXX
    Serial: FF100W-MXXXM-PXX2G-PXX6A-MXXTS-6XXX2

    Of course my serial number above is X'd out mostly but this is how I entered it into the two boxes 

  • McGyverMcGyver Posts: 7,066

    Barbult is right, I'd at least let them know of an issue.

    This appears to be a DAZ problem, as it seems when you buy FF from DAZ you get a different sort of serial key than when you buy it from their website.

    I'm not sure the folks at FF can help, but I'd definitely send them an email or post something about this on their forums as it's probably better they know there is a problem and perhaps they can expedite the process somewhat or at least make a suggestion... otherwise you are leaving it in entirely in DAZ's hands, and that could take a while.

  • SapphireBlueSapphireBlue Posts: 1,030
    edited July 2021

    Thanks @barbult. If I don't hear back from customer service at DAZ soon, I might try contacting FF directly too, though as @McGyver says, FF might not be able to help much if DAZ issues us a different kind of serial key. It might be good to email FF or post about it over at FF's site in case others are also having this issue for so long.

    Ok that is just strange that it works with FF4?! Thanks for the link @I-Jay If I hear back from customer service and get it working, I'll let you know here.

    Thanks @RAMWolff. Unfortunately the key that I got doesn't have FF100W in it anywhere and has 76 characters (11 hyphen separated segments!) I wouldn't know which of those to include... :S

    I think now that it's definitely something that only technical support from their end can fix. Hopefully they can fix it soon.

    Post edited by SapphireBlue on
  • KharmaKharma Posts: 3,214

    I have fluctuated between upgrading on Daz and the FF website, and the last time I purchased through DAZ which was FF8, there was as well a free upgrade to 9 if you purchased at a certain date. I contacted FF support and asked them about the upgrade if I purchased through DAZ and they said all I needed to do was send them proof of purchase from DAZ and they would honor the upgrade to 9 at their site.  Once I sent my proof of purchase they immediately sent me a serial key for 9 as well as the d/l link.  Amazing fast and professional customer service, so I am sure if you email them with your problem they will be able to help you very quickly.

  • SapphireBlueSapphireBlue Posts: 1,030

    Thanks @Kharma. I'll see what DAZ customer service says on Monday and if they can't fix it yet, I'm sending that email out to FF.

    This is my first foray into FF and I've been enjoying trying out some of the filters - they're so very cool!

  • mark_caa782e3c4mark_caa782e3c4 Posts: 0

    @Sapphire
    Filter Forge here. Sorry to hear about your registration issues.
    RAMWolff is right, the correct key format is as follows:
    License Name: DAZ-customer-XXXXX
    License key: FF100X-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

    I'm afraid we can't help if you receive anything else from DAZ3D. Please keep poking them until they send you a key in the correct format.

  • rjbreet567rjbreet567 Posts: 8
    edited July 2021

    Same problem here, can't activate my product due to the fact that they supplied us with a Key for the wrong version. eg DAZ3D-customer-Windows-XXX I XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX and its supposed to look like this,  DAZ-customer-XXXXX I
    XXXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX. so its definately not a format error in our situation.

    Filter Forge also reafirmed that their version 10 codes is always in groups of 6-5-5-5-5-5 

     

    Post edited by rjbreet567 on
  • I-JayI-Jay Posts: 24

    mark_caa782e3c4 said:

    @Sapphire
    Filter Forge here. Sorry to hear about your registration issues.
    RAMWolff is right, the correct key format is as follows:
    License Name: DAZ-customer-XXXXX
    License key: FF100X-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

    I'm afraid we can't help if you receive anything else from DAZ3D. Please keep poking them until they send you a key in the correct format.

    I read this posting too late.
    I just asked the support of FilterForge politely if it would be possible to get a working serial number.
    That has now also done :( Too bad

  • I-JayI-Jay Posts: 24

    rjbreet567 said:

    Same problem here, can't activate my product due to the fact that the Key is from the wrong version. eg DAZ3D-customer-Windows-xxx I xxxxxx-xxxxxx-xxxxxx-xxxxxx-xxxxxx-xxxxxx-xxxxxx-xxxxxx-xxxxxx-xxxxxx-xxxxxx

     

     exactly my problem...I have told the support of Daz...who unfortunately has not understood the problem and simply no longer responds :(

    from the FilterForge Forum :

    Keys consisting of 11 sets x 6 digits were only used for Filter Forge 4 (Windows) and not for any other version. You can check your installed version by selecting Help > About, then install FF 4 (Win) from our website:
    https://www.filterforge.com/forum/read.php?TID=15540

     

  • rjbreet567rjbreet567 Posts: 8
    edited July 2021

    I-Jay said:

    rjbreet567 said:

    Same problem here, can't activate my product due to the fact that the Key is from the wrong version. eg DAZ3D-customer-Windows-xxx I xxxxxx-xxxxxx-xxxxxx-xxxxxx-xxxxxx-xxxxxx-xxxxxx-xxxxxx-xxxxxx-xxxxxx-xxxxxx

     

     exactly my problem...I have told the support of Daz...who unfortunately has not understood the problem and simply no longer responds :(

    from the FilterForge Forum :

    Keys consisting of 11 sets x 6 digits were only used for Filter Forge 4 (Windows) and not for any other version. You can check your installed version by selecting Help > About, then install FF 4 (Win) from our website:
    https://www.filterforge.com/forum/read.php?TID=15540

     

    You're not alone on that front, The support probably thinks you entered the key incorrectly, and that they are convinced of that fact, only lightly perusing over your overly descriptive messaging to them and that the idea of a defective activation key doesn't even occur to them due to their immense workload as support and also with all the other current issues surrounding FF10, I'm in the same pickle and was forced to log multiple request due to their response, Lets hope it works this time around but I can't blame them because I think about how much assurances they must give daily and all that frivolous requests from frustrated clients that want to sue or maim them could drive a person insane, I would think. I've been battling with them for 21 days but I'm sure we will break through the background noise using these forums, maybe a moderator, who knows.

    Best of luck my comrade-in-arms.

    Post edited by rjbreet567 on
  • SapphireBlueSapphireBlue Posts: 1,030

    mark_caa782e3c4 said:

    @Sapphire
    Filter Forge here. Sorry to hear about your registration issues.
    RAMWolff is right, the correct key format is as follows:
    License Name: DAZ-customer-XXXXX
    License key: FF100X-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

    I'm afraid we can't help if you receive anything else from DAZ3D. Please keep poking them until they send you a key in the correct format.

    Thanks @mark_caa782e3c4 for letting me know. So I definitely don't have that format, so I guess I'll have to keep asking DAZ about getting the license key in the correct format... 

  • SapphireBlueSapphireBlue Posts: 1,030
    edited July 2021

    rjbreet567 said:

    Same problem here, can't activate my product due to the fact that they supplied us with a Key for the wrong version. eg DAZ3D-customer-Windows-XXX I XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX and its supposed to look like this,  DAZ-customer-XXXXX I
    XXXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX. so its definately not a format error in our situation.

    Filter Forge also reafirmed that their version 10 codes is always in groups of 6-5-5-5-5-5 

     

    That makes at least three of us then @I-Jay and @rjbreet567, with this weirdly formatted customer number and licence key. I did mention this page too in my message to customer support. Hopefully they spot the issue and can get it sorted and soon.

    Post edited by SapphireBlue on
  • rjbreet567rjbreet567 Posts: 8
    edited July 2021

    Sapphire said:

    rjbreet567 said:

    Same problem here, can't activate my product due to the fact that they supplied us with a Key for the wrong version. eg DAZ3D-customer-Windows-XXX I XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX and its supposed to look like this,  DAZ-customer-XXXXX I
    XXXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX. so its definately not a format error in our situation.

    Filter Forge also reafirmed that their version 10 codes is always in groups of 6-5-5-5-5-5 

     

    That makes at least three of us then @I-Jay and @rjbreet567, with this weirdly formatted customer number and licence key. I did mention this page too in my message to customer support. Hopefully they spot the issue and can get it sorted and soon.

    Just a tip, framing it as a formatting issue tells DAZ3D that the only reason your code isn't working is because you entered it wrongly. I suspect that this may be confusing the support and mixing up issues that need to be dealt with separately. Thats why they keep stating that it's a known issue even without any reported cases on this forum at that time, when they're referring to the issue lodged by  RAMWolff . There is literally no combination this piece of code will ever work to activate a version 10 of this software and framing it as such prevents support from treating it with any urgency. Maybe we can create a separate forum post with a striking heading that describes this problem clearly that leaves no room for confusion.

    Post edited by Richard Haseltine on
  • McGyverMcGyver Posts: 7,066
    edited July 2021

    rjbreet567 said:

    Sapphire said:

    rjbreet567 said:

    Same problem here, can't activate my product due to the fact that they supplied us with a Key for the wrong version. eg DAZ3D-customer-Windows-XXX I XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX and its supposed to look like this,  DAZ-customer-XXXXX I
    XXXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX. so its definately not a format error in our situation.

    Filter Forge also reafirmed that their version 10 codes is always in groups of 6-5-5-5-5-5 

     

    That makes at least three of us then @I-Jay and @rjbreet567, with this weirdly formatted customer number and licence key. I did mention this page too in my message to customer support. Hopefully they spot the issue and can get it sorted and soon.

     

    Just a tip, framing it as a formatting issue tells DAZ3D that the only reason your code isn't working is because you entered it wrongly. I suspect that this may be confusing the support and mixing up issues that need to be dealt with separately. Thats why they keep stating that it's a known issue even without any reported cases on this forum at that time, when they're referring to the issue lodged by  RAMWolff . There is literally no combination this piece of code will ever work to activate a version 10 of this software and framing it as such prevents support from treating it with any urgency. Maybe we can create a separate forum post with a striking heading that describes this problem clearly that leaves no room for confusion.

    In regards to creating a new thread with a more striking title... Unfortunately, if a new thread has anything to do with an existing thread, usually it gets locked or merged into the pre-existing thread... the best bet is to edit the original thread, but unfortunately (in this case) only the person who made the thread can do that... perhaps Private Message them and request they do that... but... Unfortunately due to the very unfortunate way DAZ chose to format the notifications window, most folks don't notice if they have any messages unless they frequently check or they have their account set up to notify them via email... and then unfortunately (lots of unfortunatelys here) not all folks get their notifications because of god knows what assorted problems.

    Post edited by Richard Haseltine on
  • rjbreet567rjbreet567 Posts: 8

    To I-Jay and Sapphire, Ive send you a PM with a reply from Filter Forge, and it doesn't look good.

  • rjbreet567rjbreet567 Posts: 8
    edited July 2021

    McGyver said:

    rjbreet567 said:

    Sapphire said:

    rjbreet567 said:

    Same problem here, can't activate my product due to the fact that they supplied us with a Key for the wrong version. eg DAZ3D-customer-Windows-XXX I XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX and its supposed to look like this,  DAZ-customer-XXXXX I
    XXXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX. so its definately not a format error in our situation.

    Filter Forge also reafirmed that their version 10 codes is always in groups of 6-5-5-5-5-5 

     

    That makes at least three of us then @I-Jay and @rjbreet567, with this weirdly formatted customer number and licence key. I did mention this page too in my message to customer support. Hopefully they spot the issue and can get it sorted and soon.

     

    Just a tip, framing it as a formatting issue tells DAZ3D that the only reason your code isn't working is because you entered it wrongly. I suspect that this may be confusing the support and mixing up issues that need to be dealt with separately. Thats why they keep stating that it's a known issue even without any reported cases on this forum at that time, when they're referring to the issue lodged by  RAMWolff . There is literally no combination this piece of code will ever work to activate a version 10 of this software and framing it as such prevents support from treating it with any urgency. Maybe we can create a separate forum post with a striking heading that describes this problem clearly that leaves no room for confusion.

    In regards to creating a new thread with a more striking title... Unfortunately, if a new thread has anything to do with an existing thread, usually it gets locked or merged into the pre-existing thread... the best bet is to edit the original thread, but unfortunately (in this case) only the person who made the thread can do that... perhaps Private Message them and request they do that... but... Unfortunately due to the very unfortunate way DAZ chose to format the notifications window, most folks don't notice if they have any messages unless they frequently check or they have their account set up to notify them via email... and then unfortunately (lots of unfortunatelys here) not all folks get their notifications because of god knows what assorted problems.

    I dont think that will be a problem anymore, I think the problem is resolved, just not in a good way,sadly.

    Post edited by Richard Haseltine on
  • McGyverMcGyver Posts: 7,066

    rjbreet567 said:

    To I-Jay and Sapphire, Ive send you a PM with a reply from Filter Forge, and it doesn't look good.


     

    I'd love to know how that all turned out... but it's probably for the better I don't. 

  • I-JayI-Jay Posts: 24

    its fixed now. thumbs up !!

    I have received a working license.
    (already entered and tested)

    thanks to all for the help. great community and of course thanks to the support that they could find and solve the problem so quickly.

     

  • rjbreet567rjbreet567 Posts: 8
    edited July 2021

    So glad this issue is fixed and special thanks goes to the Community,Filter Forge and the support team at Daz for fixing our problem, just hope Sapphire got the message in time.

    Post edited by rjbreet567 on
  • Richard HaseltineRichard Haseltine Posts: 102,718

    If you haven't received an updated serial number for your Filter Forge please open a ticket, Daz will be able to sort it out.

  • SapphireBlueSapphireBlue Posts: 1,030

    @I-Jay and @rjbreet567 I was only able to check in here now, and immediately went and checked my email & messages and YES! It's been fixed. I'm able to register FF! A big thanks from me too to the community, Filter Forge and the Daz support team. I'm very happy to have it resolved. A big YAY! smiley

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