2021 Sales thread cont: Report Issues Here "There's Always Another Sale™"

jakiblue

Cris, remember that no-one here blames or gets angry at you and the mods, as we are all well aware you are unable to do anything other than report it. In fact, I think we’re all kinda grateful for you guys because I firmly believe that without you, these problems would not get resolved until the physical daz office opens for the morning and staff get to work about 8 or so hours AFTER the sales start. 

These problems are continual and on-going. False prices, incorrect advertising happens day after day after day after day. Not once does a new sale open with absolutely no price problems. Not once. Customers were promised these things would no longer happen after the new store software was implemented yet months later, there is absolutely no change. They may as well roll back to the old software cos everything is the same. 

I simply will never understand why daz insists on starting the new day sales at midnight instead of when the physical office opens in the morning with physical workers, or remote workers are logged in and ready to start work.

its just mind blowing how incredibly unprofessional and flat out bad this business has become. 

At the moment, my only interest in this sale are the PC for a day items. Once this sale is over, I go back to rarely visiting here and even more rarely, purchasing anything. I’m tired of the rubbish customers have to put up with.

 

 

 

y3kman

jakiblue said:

These problems are continual and on-going. False prices, incorrect advertising happens day after day after day after day. Not once does a new sale open with absolutely no price problems. Not once. Customers were promised these things would no longer happen after the new store software was implemented yet months later, there is absolutely no change. They may as well roll back to the old software cos everything is the same. 

I have to agree. The old store was less glitchy.

kyoto kid

....I'll just wait until  get up later and check, things should be ironed out by then. 

AndrewJJP

jakiblue said:

Cris, remember that no-one here blames or gets angry at you and the mods, as we are all well aware you are unable to do anything other than report it. 

I simply will never understand why daz insists on starting the new day sales at midnight instead of when the physical office opens in the morning with physical workers, or remote workers are logged in and ready to start work.

Agreed 100% on both points. There's a sale that doesn't work, lots I want to buy, and all the people that can fix it will be in bed for hours, Maybe I'll forget to check back later and then I'll miss out, or maybe they'll fix it but it will be too late for me to take advantage. It's incredibly frustrating, but there's no point getting angry with mods or people on the support desk. It's not their fault.

Today does seem particularly bad though...

 

BlueFingers

Wonderland said:

barbult said:

Cybersox said:

barbult said:

Carousels appear to be wrong again. How does Daz get away with not selling what they advertise, day after day?

State of Utah.   

@Cybersox please explain. Doesn't Utah have the normal truth in adverising laws and stuff? 

Maybe they’re Mormon and can’t drink coffee and are too tired to do their job correctly? 

It really seems like they just don’t care.I'm sure they lost a lot of money with so many dumping their carts and they don’t seem to even check why. How can they judge what products sell well when they themselves are the ones ruining the sales? Sometimes I wonder if there are only 4 or 5 employees in the whole company. I just can’t understand how there can be so many errors EVERY SINGLE day! 

I'm sure it isn't the case, but it does come across like it's an oversized mom & pop type of operation. It is so cringe, so often.

I dumped my cart monday because of the issues, when I saw the same issues persisted yesterday I didn't even bother filling it. I wonder how today will go.

Cris Palomino

Guys, please bear with me. I'm working with Daz atm. I promise to report back once I have something to report. Please be sure to review prior posts for information.

Cris Palomino

Catch-ups have differed in the past. The PCFAD tonight is 3.99 for everyone, 10% extra off for PC members. It is being corrected.

BlueFingers

jakiblue said:

Cris, remember that no-one here blames or gets angry at you and the mods, as we are all well aware you are unable to do anything other than report it. In fact, I think we’re all kinda grateful for you guys because I firmly believe that without you,

This very much so, to me it seems Daz employees can only be as frustrated as it's customers I imagine.

Way things are going, what it looks like to me, is that Daz has grown in size (FTE growth) over the years without putting organizational measures in place to accomodate that growth.

jakiblue

Right. So once again. False advertising from daz.  

Cris Palomino said:

Catch-ups have differed in the past. The PCFAD tonight is 3.99 for everyone, 10% extra off for PC members. It is being corrected.

jakiblue

Or fingers in too many other pies 

BlueFingers said:

jakiblue said:

Cris, remember that no-one here blames or gets angry at you and the mods, as we are all well aware you are unable to do anything other than report it. In fact, I think we’re all kinda grateful for you guys because I firmly believe that without you,

This very much so, to me it seems Daz employees can only be as frustrated as it's customers I imagine.

Way things are going, what it looks like to me, is that Daz has grown in size (FTE growth) over the years without putting organizational measures in place to accomodate that growth.

jakiblue

And the 40% off select pc items, which show G8 pro bundles in the carousel and G2 bundles on the page? 

Cris Palomino said:

Catch-ups have differed in the past. The PCFAD tonight is 3.99 for everyone, 10% extra off for PC members. It is being corrected.

Cris Palomino

jakiblue said:

Cris, remember that no-one here blames or gets angry at you and the mods, as we are all well aware you are unable to do anything other than report it. In fact, I think we’re all kinda grateful for you guys because I firmly believe that without you, these problems would not get resolved until the physical daz office opens for the morning and staff get to work about 8 or so hours AFTER the sales start. 

These problems are continual and on-going. False prices, incorrect advertising happens day after day after day after day. Not once does a new sale open with absolutely no price problems. Not once. Customers were promised these things would no longer happen after the new store software was implemented yet months later, there is absolutely no change. They may as well roll back to the old software cos everything is the same. 

I simply will never understand why daz insists on starting the new day sales at midnight instead of when the physical office opens in the morning with physical workers, or remote workers are logged in and ready to start work.

its just mind blowing how incredibly unprofessional and flat out bad this business has become. 

At the moment, my only interest in this sale are the PC for a day items. Once this sale is over, I go back to rarely visiting here and even more rarely, purchasing anything. I’m tired of the rubbish customers have to put up with.

 

 

 

I realize and appreciate you don't kill the messenger. This is just as frustrating to Daz. These things are not done on purpose. Everyone totally understands the frustration. Please remember when nothing could be done till Daz regular hours and they have tried to now make themselves available to contend with issues.

BlueFingers

jakiblue said:

Or fingers in too many other pies 

BlueFingers said:

jakiblue said:

Cris, remember that no-one here blames or gets angry at you and the mods, as we are all well aware you are unable to do anything other than report it. In fact, I think we’re all kinda grateful for you guys because I firmly believe that without you,

This very much so, to me it seems Daz employees can only be as frustrated as it's customers I imagine.

Way things are going, what it looks like to me, is that Daz has grown in size (FTE growth) over the years without putting organizational measures in place to accomodate that growth.

That's really the same type of thing from an organizational perspective.

EDIT: Oh, you mean spread too thinly I guess?

Xellosz

Should the https://www.daz3d.com/iray-lighting-solutions-tutorial-set be in the https://www.daz3d.com/plat-for-a-day list? It was withdrew last time when it was $1.99, as it's too new to be part of the sale.

Cris Palomino

Xellosz said:

Should the https://www.daz3d.com/iray-lighting-solutions-tutorial-set be in the https://www.daz3d.com/plat-for-a-day list? It was withdrew last time when it was $1.99, as it's too new to be part of the sale.

I no longer see that in there.

barbult

Cris Palomino said:

jakiblue said:

Cris, remember that no-one here blames or gets angry at you and the mods, as we are all well aware you are unable to do anything other than report it. In fact, I think we’re all kinda grateful for you guys because I firmly believe that without you, these problems would not get resolved until the physical daz office opens for the morning and staff get to work about 8 or so hours AFTER the sales start. 

These problems are continual and on-going. False prices, incorrect advertising happens day after day after day after day. Not once does a new sale open with absolutely no price problems. Not once. Customers were promised these things would no longer happen after the new store software was implemented yet months later, there is absolutely no change. They may as well roll back to the old software cos everything is the same. 

I simply will never understand why daz insists on starting the new day sales at midnight instead of when the physical office opens in the morning with physical workers, or remote workers are logged in and ready to start work.

its just mind blowing how incredibly unprofessional and flat out bad this business has become. 

At the moment, my only interest in this sale are the PC for a day items. Once this sale is over, I go back to rarely visiting here and even more rarely, purchasing anything. I’m tired of the rubbish customers have to put up with.

 

 

 

I realize and appreciate you don't kill the messenger. This is just as frustrating to Daz. These things are not done on purpose. Everyone totally understands the frustration. Please remember when nothing could be done till Daz regular hours and they have tried to now make themselves available to contend with issues.

Daz could reduce customer frustration and feelings of being lied to by Daz, if Daz would at least proofread their sale text. Nearly every day they write something that they later renege on. Today's $1.99 advertised PCFAD is one example. I remember when they used to honor prices that they advertised.

barbult

Cris Palomino said:

Xellosz said:

Should the https://www.daz3d.com/iray-lighting-solutions-tutorial-set be in the https://www.daz3d.com/plat-for-a-day list? It was withdrew last time when it was $1.99, as it's too new to be part of the sale.

I no longer see that in there.

 

CHWT

Cris Palomino said:

Catch-ups have differed in the past. The PCFAD tonight is 3.99 for everyone, 10% extra off for PC members. It is being corrected.

Thanks Cris. But all the items in my cart are still 3.99 each. The frustration is real. Especially with the disappointment resulted from the MATERIAL advertising error (1.99 for pc+ members) together with the pro-bundle-eating-up-wearables-discount error which was not even solved until the free pro bundle promotion expired. I'm soooo done. Thank you so much for your effort though and I truly appreciate it. *heads to clear cart $177.42 saved*

Sera

Cris, my criticism is not aimed at you. I know you are doing all that you can. 

Cris Palomino

Xellosz said:

Should the https://www.daz3d.com/iray-lighting-solutions-tutorial-set be in the https://www.daz3d.com/plat-for-a-day list? It was withdrew last time when it was $1.99, as it's too new to be part of the sale.

I apologize. I forgot I own it, so couldn't see it.

Edit: looks like it's staying for now.

run4real

BlueFingers said:

Wonderland said:

barbult said:

Cybersox said:

barbult said:

Carousels appear to be wrong again. How does Daz get away with not selling what they advertise, day after day?

State of Utah.   

@Cybersox please explain. Doesn't Utah have the normal truth in adverising laws and stuff? 

Maybe they’re Mormon and can’t drink coffee and are too tired to do their job correctly? 

It really seems like they just don’t care.I'm sure they lost a lot of money with so many dumping their carts and they don’t seem to even check why. How can they judge what products sell well when they themselves are the ones ruining the sales? Sometimes I wonder if there are only 4 or 5 employees in the whole company. I just can’t understand how there can be so many errors EVERY SINGLE day! 

I'm sure it isn't the case, but it does come across like it's an oversized mom & pop type of operation. It is so cringe, so often.

I dumped my cart monday because of the issues, when I saw the same issues persisted yesterday I didn't even bother filling it. I wonder how today will go.

 

while I dump my carts frequently for several reasons as well, almost all knows and especially Daz knows, that we sooner or later will buy the stuff that we really would like to own anyway, and why... because we are all very very loyal customers, no matter what Daz does, because we are all crazy in some ways for something that is not really explicable and you can describe it as a kind of addiction

 

mding

Cris Palomino said:

Catch-ups have differed in the past. The PCFAD tonight is 3.99 for everyone, 10% extra off for PC members. It is being corrected.

Thankyou Cris, but whoa that was a very frustrating message. Although the money I now saved may be spent better on another sale coming soon, who knows...

AndrewJJP

I just wanted to check. Are these supposed to be working now? If it's still being looked at, please ignore me, it's just that people are talking as if everything works now. I just wanted to make sure that people are aware that there's a problem on these discounts as if nobody knows, it won't get fixed.

https://www.daz3d.com/lotsa-lotsa-hair

https://www.daz3d.com/wear-some-jewels

Thanks :)

Ati

https://www.daz3d.com/mio-character-and-mio-hair-for-genesis-8-and-81-females and https://www.daz3d.com/chihuahua-for-daz-dog-8-penelope-and-zorro-add-on and https://www.daz3d.com/a-tale-from-the-atrium-poses-for-genesis-81 are not showing as new on the main store page.

Cris Palomino

Most of the sections are still being worked on. Not easy fixes and taking some time.

AndrewJJP

Cris Palomino said:

Most of the sections are still being worked on. Not easy fixes and taking some time.

Thanks Chris :)

Ati

https://www.daz3d.com/the-chihuahua-mega-bundle-for-daz-dog-8 says it contains https://www.daz3d.com/chihuahua-for-daz-dog-8-penelope-and-zorro-add-on, but this does not show as being part of any bundle.

Edit: it just showed up.

Ati

"40% OFF Select PC+ Items*

50% OFF* 2 Select PC+ Items, 60% OFF* 3+ Select PC+ Items
Get an EXTRA 10% OFF* them when you buy any Debut or Still New Release
*Offer excludes new items"

 

If the offer excludes new items, why are new items included on the linked page? :(

Cris Palomino

Please remember, we've been saying the sections are being worked on.

Cris Palomino

Looks like pcfad and cats are working.