Why is there no easy way to contact product creators?

Sensual Art

Other's experience may vary, but based upon my experience, I have been denied a refund citing those refund policies, even for what I consider a genuine cause such as inaccurate invoicing.

Sensual Art

Matt_Castle said:

mrinal said:

But then Daz's refund policy discourages too many refunds "To prevent abuse of the refund policy, if the number of returns from a customer is excessive or repetitive, Daz 3D reserves the right to discontinue refunds for that customer..." So they expect you to write off your losses if you see too many issues with products bought here.

As Daz don't implement any form of DRM, their refund policy is largely reliant on the customer's honour that they've removed the product and all back-ups from their system.

This is Daz's back-up clause for if they think a customer's refund requests seem fraudulent.

I don't think so. Considering that if someone had the intention of accessing a product non-legitimately, there are more convenient means than to go through the hassles of ordering and then claiming a refund.

Faeryl Womyn

EmmaAndJordi said:

We have no problem to be contacted directly by any customer. If any of you have any problem with a product of ours, or need help with it, you can contact us directly through these ways:

- Facebook fan page: https://www.facebook.com/EmmaAndJordi

- Email: jordircardona@yahoo.com

We will try to reply through those ways as soon as possible.

 

I think it's great you offer help to those who purchase your products, and thank you so much for coming to this thread and stating this. 

EmmaAndJordi

Faeryl Womyn said:

EmmaAndJordi said:

We have no problem to be contacted directly by any customer. If any of you have any problem with a product of ours, or need help with it, you can contact us directly through these ways:

- Facebook fan page: https://www.facebook.com/EmmaAndJordi

- Email: jordircardona@yahoo.com

We will try to reply through those ways as soon as possible.

 

I think it's great you offer help to those who purchase your products, and thank you so much for coming to this thread and stating this. 

 

Thanks to you for your support, and we also want to say thank you to all our DAZ customers for their constant support for so many years. Without them, we couldn't have worked on this so long. All that we can do to help them is just giving back what they have given us. 

Thank you again guys, heartly.

 

Matt_Castle

mrinal said:

I don't think so. Considering that if someone had the intention of accessing a product non-legitimately, there are more convenient means than to go through the hassles of ordering and then claiming a refund.

Having spoken with quite a few PAs on the matter of piracy, I get the impression that at least one or two of the refunds in a product's first few days are probably the way many assets get on the pirate sites in the first place.

Sensual Art

Matt_Castle said:

mrinal said:

I don't think so. Considering that if someone had the intention of accessing a product non-legitimately, there are more convenient means than to go through the hassles of ordering and then claiming a refund.

Having spoken with quite a few PAs on the matter of piracy, I get the impression that at least one or two of the refunds in a product's first few days are probably the way many assets get on the pirate sites in the first place.

Then those user/accounts should be easy to track based on those patterns given the limited number of purchases that happen with introductory sales. Hypothetically, such users wouldn't be using the same account for a long time and this refund policy would have no effect on discouraging that practice if such users are frequently switching accounts.

Moreover, such corner cases should not be the basis of defining a global refund policy and forcing it down on users who have a genuine case for asking for a refund.