Daz Studio 5 preview release is delayed and that's good news.

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Comments

  • PerttiAPerttiA Posts: 10,024

    siahsargus_fc2af27898 said:

    I can't seem to install from the DIM. I must be doing something wrong. This beta version of Daz Studio, Big Sur 11.5.2

    You haven't checked "Display Hidden"

    Have you 'bought' the beta version of DS? 

  • Richard Haseltine said:

    Nyghtfall said:

    Since I own an M1 Air I decided to try the beta and have enabled usage reporting to help Daz.  Here's my progress so far:

    1. To those of you who regularly use DS on a laptop:  Ho-ly @#$%.  I don't know how you do it.  Jeez-us... Talk about cramped... Now I know how digital sardines feel...  :: hugging my 32" BenQ ::

    2. DS, Genesis 8 Basic Female and Basic Wear Clothing all load without issue.  Toulouse Hair crashes DS.  I've had to restart twice now.

    EDIT: Here's my first render using a single Distant Light in its default position, Draw Dome enabled, and all other render settings left alone.  Render time: 27.96 seconds.

    Toulose Hair uses one of the sahders that is known to cause a crash on M1 hardware - the issue involved a script file in some way, but they haven't (or hadn't) yet fixed it. If you have a machine that does work you could load the hair, apply the Iray Uber Base to all its surfaces, and save that - it should open on the M1 machine; otherwise that content will not load until the issue is resolved.

    Understood.  Thank you.  Here is G8F with Janey hair.  Render time: 38.77 sec:

     

    g8f2.jpg
    517 x 658 - 115K
  • Totte said:

    Joaquim Lopes said:

    DAZ_Rawb said:

    The beta is live! So please give it a test.

     

    One note though: There is a known issue on Mac's with the M1 processor that will crash when certain script-based shaders are loaded. The Studio team was up until 11pm last night to put in a fix but it didn't end up working, so this is a known issue that we are actively working on. Please give the rest of the software a test so we can see if anything else needs help that we didn't already find and fix in internal testing.

    Well, I guess the this version lost it's plane to Europe.

    Have you added the Beta to your library (bought it, still free), look ^Up for instructions. 
     

    I have solved the problem. It was a setting in the downloading settings.

  • I managed to download DIM on my m1 Mac mini, but the OS refused to run the install package, saying it's author could not be verified. Is it talking about an unsigned executable? I have zero experience with Macs... is there something else I need to do?

  • TotteTotte Posts: 13,977

    TheMysteryIsThePoint said:

    I managed to download DIM on my m1 Mac mini, but the OS refused to run the install package, saying it's author could not be verified. Is it talking about an unsigned executable? I have zero experience with Macs... is there something else I need to do?

    Rightclick and select Open... 

  • GordigGordig Posts: 10,060

    Richard Haseltine said:

    Gordig said:

    Richard Haseltine said:

    Gordig said:

    The latest beta and its associated plugins have joined the increasing number of products in DIM that just refuse to install.

    Check the main log and helper log - both are available by clicking the gear icon at top-right of the DIM window.

    Log:

    2021-08-17 15:04:29.894 Remote Products: 4862
    2021-08-17 15:04:29.894 Remote Packages: 6113
    2021-08-17 15:10:40.920 Installing: 12000-2 : DAZ Studio 4.15 (Win 64-bit) Public Build +BETA+
    2021-08-17 15:10:41.795 Install Failed: DAZ Studio 4.15 (Win 64-bit) Public Build +BETA+
    2021-08-17 15:10:41.797 Install Queue Finished: 0 min 0.8 sec
    2021-08-17 15:12:39.350 Installing: 12000-2 : DAZ Studio 4.15 (Win 64-bit) Public Build +BETA+
    2021-08-17 15:12:40.196 Install Failed: DAZ Studio 4.15 (Win 64-bit) Public Build +BETA+
    2021-08-17 15:12:40.209 Install Queue Finished: 0 min 0.8 sec
    2021-08-17 15:41:04.047 Installing: 12000-2 : DAZ Studio 4.15 (Win 64-bit) Public Build +BETA+
    2021-08-17 15:41:04.929 Install Failed: DAZ Studio 4.15 (Win 64-bit) Public Build +BETA+
    2021-08-17 15:41:04.942 Install Queue Finished: 0 min 0.8 sec
    2021-08-17 15:55:25.541 Installing: 12000-2 : DAZ Studio 4.15 (Win 64-bit) Public Build +BETA+
    2021-08-17 15:55:27.087 Install Failed: DAZ Studio 4.15 (Win 64-bit) Public Build +BETA+
    2021-08-17 15:55:27.104 Install Queue Finished: 0 min 1.5 sec

    Helper log:

    2021-08-17 14:09:33.457 +++++++++++++++ Install Manager Helper 1.4.0.80 starting +++++++++++++++++
    2021-08-17 14:09:33.457 OS bits: 64
    2021-08-17 14:09:33.457 Platform bits: 64
    2021-08-17 14:09:33.457 Qt Version: 4.8.7
    2021-08-17 14:09:33.457 Locale: en_US
    2021-08-17 14:09:33.457 Running on Windows 8, Build 9200, No Service Pack Installed
    2021-08-17 14:09:33.457 Physical Memory:
    2021-08-17 14:09:33.457 Total: 127.8 GB (137323716608)
    2021-08-17 14:09:33.457 Avail: 108.3 GB (116346544128)
    2021-08-17 14:09:33.457 Virtual Memory:
    2021-08-17 14:09:33.458 Total: 127.9 TB (140737488224256)
    2021-08-17 14:09:33.458 Avail: 127.9 TB (140732971556864)
    2021-08-17 14:09:33.458 Current Memory Usage: 15%
    2021-08-17 14:09:33.458 Current DateTime:
    2021-08-17 14:09:33.458 Loc: Tue Aug 17 14:09:33 2021
    2021-08-17 14:09:33.458 UTC: Tue Aug 17 21:09:33 2021
    2021-08-17 14:09:33.459 Application Data:
    2021-08-17 14:09:33.459 Location = C:/Users/rynmt/AppData/Roaming/DAZ 3D/InstallManager
    2021-08-17 14:09:33.459 Disk Total: 476.3 GB (511432454144)
    2021-08-17 14:09:33.459 Disk Avail: 19.2 GB (20663062528)
    2021-08-17 14:09:33.459 Helper application data path: C:/Users/rynmt/AppData/Roaming/DAZ 3D/InstallManager
    2021-08-17 14:09:33.474 Starting CMS...
    2021-08-17 14:09:33.565 Connected to CMS: PostgreSQL 9.3.4, compiled by Visual C++ build 1600, 64-bit
    2021-08-17 14:09:33.593 Current Content Install Path:
    2021-08-17 14:09:33.593 Location = Y:/Daz3D/Library
    2021-08-17 14:09:33.593 Disk Total: 476.3 GB (511432454144)
    2021-08-17 14:09:33.593 Disk Avail: 19.2 GB (20663050240)
    2021-08-17 14:09:33.593 Current 64-bit Software Install Path:
    2021-08-17 14:09:33.593 Location = C:/Program Files
    2021-08-17 14:09:33.593 Disk Total: 476.3 GB (511432454144)
    2021-08-17 14:09:33.593 Disk Avail: 19.2 GB (20663050240)
    2021-08-17 14:09:33.593 Current 32-bit Software Install Path:
    2021-08-17 14:09:33.593 Location = C:/Program Files (x86)
    2021-08-17 14:09:33.593 Disk Total: 476.3 GB (511432454144)
    2021-08-17 14:09:33.593 Disk Avail: 19.2 GB (20663050240)
    2021-08-17 14:09:33.593 Open Archive Failed: Y:/Daz3D/InstallManager/Downloads/IM00012000-02_DAZStudio415PublicBuildWin64bit.zip
    2021-08-17 14:09:33.633 Open Archive Failed: Y:/Daz3D/InstallManager/Downloads/IM00016686-02_MeasureMetricsforDAZStudio415Win64bitPublicBuild.zip
    2021-08-17 14:09:33.740 Open Archive Failed: Y:/Daz3D/InstallManager/Downloads/IM00016596-02_MimicLiveforDAZStudio415Win64bitPublicBuild.zip
    2021-08-17 14:24:25.128 Open Archive Failed: Y:/Daz3D/InstallManager/Downloads/IM00012000-02_DAZStudio415PublicBuildWin64bit.zip
    2021-08-17 14:24:35.298 Open Archive Failed: Y:/Daz3D/InstallManager/Downloads/IM00012000-02_DAZStudio415PublicBuildWin64bit.zip
    2021-08-17 14:24:42.316 Open Archive Failed: Y:/Daz3D/InstallManager/Downloads/IM00012000-02_DAZStudio415PublicBuildWin64bit.zip
    2021-08-17 14:24:54.052 Open Archive Failed: Y:/Daz3D/InstallManager/Downloads/IM00012000-02_DAZStudio415PublicBuildWin64bit.zip
    2021-08-17 14:25:01.499 Open Archive Failed: Y:/Daz3D/InstallManager/Downloads/IM00012000-02_DAZStudio415PublicBuildWin64bit.zip
    2021-08-17 14:25:12.850 Open Archive Failed: Y:/Daz3D/InstallManager/Downloads/IM00012000-02_DAZStudio415PublicBuildWin64bit.zip
    2021-08-17 14:28:55.255 Open Archive Failed: Y:/Daz3D/InstallManager/Downloads/IM00012000-02_DAZStudio415PublicBuildWin64bit.zip
    2021-08-17 14:29:01.900 Open Archive Failed: Y:/Daz3D/InstallManager/Downloads/IM00016686-02_MeasureMetricsforDAZStudio415Win64bitPublicBuild.zip
    2021-08-17 14:29:03.537 Open Archive Failed: Y:/Daz3D/InstallManager/Downloads/IM00016596-02_MimicLiveforDAZStudio415Win64bitPublicBuild.zip
    2021-08-17 14:29:10.870 Open Archive Failed: Y:/Daz3D/InstallManager/Downloads/IM00018868-02_PostgreSQLCMSWin64bitPublicBuild.zip
    2021-08-17 14:30:57.749 Open Archive Failed: Y:/Daz3D/InstallManager/Downloads/IM00079983-02_MateriaMeshMakerforDAZStudio45Win64bit.zip
    2021-08-17 14:34:06.105 Open Archive Failed: Y:/Daz3D/InstallManager/Downloads/IM00070893-01_DazToCinema4D.zip
    2021-08-17 14:34:08.254 Open Archive Failed: Y:/Daz3D/InstallManager/Downloads/IM00012000-02_DAZStudio415PublicBuildWin64bit.zip
    2021-08-17 14:47:24.896 Open Archive Failed: Y:/Daz3D/InstallManager/Downloads/IM00012000-02_DAZStudio415PublicBuildWin64bit.zip
    2021-08-17 15:10:41.768 Open Archive Failed: Y:/Daz3D/InstallManager/Downloads/IM00012000-02_DAZStudio415PublicBuildWin64bit.zip
    2021-08-17 15:12:40.185 Open Archive Failed: Y:/Daz3D/InstallManager/Downloads/IM00012000-02_DAZStudio415PublicBuildWin64bit.zip

     

    I'm not too experienced in reading logs, so I don't see any obvious indication of WHY it failed, only messages stating THAT it failed.

    If you find the zips and test them with ana rchive tool do they report errors?

    Rob says it could be that your anti-virus/anti-malware realtime protction has the packages open to check their contents and that is blocking DIM from accessing them.

    No errors found in WinRar. I don't use a 3rd party anti-virus or anti-malware.

  • Totte said:

    TheMysteryIsThePoint said:

    I managed to download DIM on my m1 Mac mini, but the OS refused to run the install package, saying it's author could not be verified. Is it talking about an unsigned executable? I have zero experience with Macs... is there something else I need to do?

    Rightclick and select Open... 

    How do you right-click on a Mac? It seems to do the same thing as left click. God, I feel stupid :)

  • TotteTotte Posts: 13,977

    TheMysteryIsThePoint said:

    Totte said:

    TheMysteryIsThePoint said:

    I managed to download DIM on my m1 Mac mini, but the OS refused to run the install package, saying it's author could not be verified. Is it talking about an unsigned executable? I have zero experience with Macs... is there something else I need to do?

    Rightclick and select Open... 

    How do you right-click on a Mac? It seems to do the same thing as left click. God, I feel stupid :)

    Depends on what you use. A multi button mouse, right mouse button, a touchpad or singlebutton mouse, you either hold down the CTRL key while clicking, and for a touchpad you can go into the mouse-trackpad preferences uner System Settings and configure how you want to right click to work.

     

  • Totte said:

    TheMysteryIsThePoint said:

    Totte said:

    TheMysteryIsThePoint said:

    I managed to download DIM on my m1 Mac mini, but the OS refused to run the install package, saying it's author could not be verified. Is it talking about an unsigned executable? I have zero experience with Macs... is there something else I need to do?

    Rightclick and select Open... 

    How do you right-click on a Mac? It seems to do the same thing as left click. God, I feel stupid :)

    Depends on what you use. A multi button mouse, right mouse button, a touchpad or singlebutton mouse, you either hold down the CTRL key while clicking, and for a touchpad you can go into the mouse-trackpad preferences uner System Settings and configure how you want to right click to work.

    CTRL worked, and the option to open is given. Thanks.

  • benniewoodellbenniewoodell Posts: 1,969

    TheMysteryIsThePoint said:

    Totte said:

    TheMysteryIsThePoint said:

    I managed to download DIM on my m1 Mac mini, but the OS refused to run the install package, saying it's author could not be verified. Is it talking about an unsigned executable? I have zero experience with Macs... is there something else I need to do?

    Rightclick and select Open... 

    How do you right-click on a Mac? It seems to do the same thing as left click. God, I feel stupid :)

    Hey! If you go into settings and click on mouse, there's an option where you can have the right side of the mouse act like a right mouse button. I gave up my Mac two years ago, but I always had it set up that way so I'd have the right mouse button. 

  • TheMysteryIsThePoint said:

    I managed to download DIM on my m1 Mac mini, but the OS refused to run the install package, saying it's author could not be verified. Is it talking about an unsigned executable? I have zero experience with Macs... is there something else I need to do?

    When this happens, go to System Preferences > Security and privacy and allow it there.

  • TotteTotte Posts: 13,977

    Joaquim Lopes said:

    TheMysteryIsThePoint said:

    I managed to download DIM on my m1 Mac mini, but the OS refused to run the install package, saying it's author could not be verified. Is it talking about an unsigned executable? I have zero experience with Macs... is there something else I need to do?

    When this happens, go to System Preferences > Security and privacy and allow it there.

    Rightclick and Open... will to that, tell Gatekeeper that you trust the application and Gatekeeper will tag it with the quaranteen-ok tag.   

  • Just a big yay! to everyone who made it possible.  The pandemic was tough enough without daz to work with.  Now I can get back to months of unfinished work!  yay!

  • benniewoodell said:

    TheMysteryIsThePoint said:

    Totte said:

    TheMysteryIsThePoint said:

    I managed to download DIM on my m1 Mac mini, but the OS refused to run the install package, saying it's author could not be verified. Is it talking about an unsigned executable? I have zero experience with Macs... is there something else I need to do?

    Rightclick and select Open... 

    How do you right-click on a Mac? It seems to do the same thing as left click. God, I feel stupid :)

    Hey! If you go into settings and click on mouse, there's an option where you can have the right side of the mouse act like a right mouse button. I gave up my Mac two years ago, but I always had it set up that way so I'd have the right mouse button. 

    Thanks! It worked with CTRL-Click, I did get DIM installed, I bought the Beta, but it doesn't show up in DIM and the regular release sure enough the OS says "Killed." when run. Which is what happens when there's an uncaught exception and glibc converts it into an Abort signal. I'm stuck again.

    All this just so I'll be able to build Sagan when the SDK is updated... maybe I'll just wait until all this gets ironed out.

  • TotteTotte Posts: 13,977
    edited August 2021

    TheMysteryIsThePoint said:

    benniewoodell said:

    TheMysteryIsThePoint said:

    Totte said:

    TheMysteryIsThePoint said:

    I managed to download DIM on my m1 Mac mini, but the OS refused to run the install package, saying it's author could not be verified. Is it talking about an unsigned executable? I have zero experience with Macs... is there something else I need to do?

    Rightclick and select Open... 

    How do you right-click on a Mac? It seems to do the same thing as left click. God, I feel stupid :)

    Hey! If you go into settings and click on mouse, there's an option where you can have the right side of the mouse act like a right mouse button. I gave up my Mac two years ago, but I always had it set up that way so I'd have the right mouse button. 

    Thanks! It worked with CTRL-Click, I did get DIM installed, I bought the Beta, but it doesn't show up in DIM and the regular release sure enough the OS says "Killed." when run. Which is what happens when there's an uncaught exception and glibc converts it into an Abort signal. I'm stuck again.

    All this just so I'll be able to build Sagan when the SDK is updated... maybe I'll just wait until all this gets ironed out.

    Check your filters in DIM so you show the Beta as well!

    Click
     

     

    then scroll down to 

    dlfilter.jpg
    112 x 41 - 3K
    public.jpg
    440 x 55 - 8K
    Post edited by Totte on
  • New crash: after several renders with no problem (all from the same file, not saved) I stoped a render and Studio crashed. It was nothing fancy, just a character, no cloths or hair. Once in a (long) while I see this behaviour in 4.10, so probably is nothing new related with this version.

  • TheMysteryIsThePointTheMysteryIsThePoint Posts: 2,948
    edited August 2021

    Totte said:

    TheMysteryIsThePoint said:

    benniewoodell said:

    TheMysteryIsThePoint said:

    Totte said:

    TheMysteryIsThePoint said:

    I managed to download DIM on my m1 Mac mini, but the OS refused to run the install package, saying it's author could not be verified. Is it talking about an unsigned executable? I have zero experience with Macs... is there something else I need to do?

    Rightclick and select Open... 

    How do you right-click on a Mac? It seems to do the same thing as left click. God, I feel stupid :)

    Hey! If you go into settings and click on mouse, there's an option where you can have the right side of the mouse act like a right mouse button. I gave up my Mac two years ago, but I always had it set up that way so I'd have the right mouse button. 

    Thanks! It worked with CTRL-Click, I did get DIM installed, I bought the Beta, but it doesn't show up in DIM and the regular release sure enough the OS says "Killed." when run. Which is what happens when there's an uncaught exception and glibc converts it into an Abort signal. I'm stuck again.

    All this just so I'll be able to build Sagan when the SDK is updated... maybe I'll just wait until all this gets ironed out.

    Check your filters in DIM so you show the Beta as well!

    Click
     

     

    then scroll down to 

    Thanks, @Totte!

    Once I find the Beta, do I uninstall the production release, or install the beta alongside it? Then, how does one distinguish the beta and run it, if I may impinge on your time a little more?

    Post edited by TheMysteryIsThePoint on
  • TheMysteryIsThePoint said:

    Thanks, @Totte!

    Once I find the Beta, do I uninstall the production release, or install the beta alongside it? Then, how does one distinguish the beta and run it, if I may impinge on your time a little more?

    You can install the Beta alongside it, and there will be a separate listing\icon for the Beta.

  • DoctorJellybean said:

    TheMysteryIsThePoint said:

    Thanks, @Totte!

    Once I find the Beta, do I uninstall the production release, or install the beta alongside it? Then, how does one distinguish the beta and run it, if I may impinge on your time a little more?

    You can install the Beta alongside it, and there will be a separate listing\icon for the Beta.

    Awesome. Thank you. I'll get through this yet.

  • edited August 2021

    I’m an iMac(Big Sur 11.5.2) user.

    I downloaded new DIM for mac and tried to install DAZ Studio Public Build.

    but failed.

    Error message attached.

    How can I install DAZ Studio?

    Please help…

     

    DAZ Install Manager 2021-08-20 08-48-38.png
    1424 x 1160 - 658K
    Post edited by mukie001_0f47f77c17 on
  • jbowlerjbowler Posts: 794

    mukie001_0f47f77c17 said:

    I’m an iMac(Big Sur 11.5.2) user.

    Please help…

    Post the content of the second of the two DIM log files; Settings (cog wheel at top left)/Show helper log...   It's just a text file, check it doesn't have anything in it you regard as personal.  The relevant information will be towards the end.

  • jbowler said:

    mukie001_0f47f77c17 said:

    I’m an iMac(Big Sur 11.5.2) user.

    Please help…

    Post the content of the second of the two DIM log files; Settings (cog wheel at top left)/Show helper log...   It's just a text file, check it doesn't have anything in it you regard as personal.  The relevant information will be towards the end.

     

     

    2021-08-20 11:29:29.838 +++++++++++++++ Install Manager 1.4.0.80 starting +++++++++++++++++

    2021-08-20 11:29:29.838 OS bits: 64

    2021-08-20 11:29:29.838 Platform bits: 64

    2021-08-20 11:29:29.838 Qt Version: 4.8.7

    2021-08-20 11:29:29.838 Locale: en_US

    2021-08-20 11:29:29.849 Running on Macintosh OS 11.0 Big Sur

    2021-08-20 11:29:29.849 Current DateTime:

    2021-08-20 11:29:29.849     Loc: Fri Aug 20 11:29:29 2021

    2021-08-20 11:29:29.849     UTC: Fri Aug 20 02:29:29 2021

    2021-08-20 11:29:29.850 Application Data:

    2021-08-20 11:29:29.850     Location = /Users/OOO/Library/Application Support/DAZ 3D/InstallManager

    2021-08-20 11:29:29.850     Disk Total: 931.5 GB (1000240963584)

    2021-08-20 11:29:29.850     Disk Avail: 113.3 GB (121673310208)

    2021-08-20 11:29:29.850 Reading dzInstall.ini

    2021-08-20 11:29:29.851 Current Account: Account

    2021-08-20 11:29:29.851 Current Download Path:

    2021-08-20 11:29:29.851     Location = /Users/Shared/DAZ 3D/InstallManager/Downloads

    2021-08-20 11:29:29.851     Disk Total: 931.5 GB (1000240963584)

    2021-08-20 11:29:29.851     Disk Avail: 113.3 GB (121673310208)

    2021-08-20 11:29:29.851 Current Content Install Path:

    2021-08-20 11:29:29.852     Location = /Users/Shared/My DAZ 3D Library

    2021-08-20 11:29:29.852     Disk Total: 931.5 GB (1000240963584)

    2021-08-20 11:29:29.852     Disk Avail: 113.3 GB (121673310208)

    2021-08-20 11:29:29.852 Current 64-bit Software Install Path:

    2021-08-20 11:29:29.852     Location = /Applications

    2021-08-20 11:29:29.852     Disk Total: 931.5 GB (1000240963584)

    2021-08-20 11:29:29.852     Disk Avail: 113.3 GB (121673244672)

    2021-08-20 11:29:29.852 Current 32-bit Software Install Path:

    2021-08-20 11:29:29.852     Location = /Applications

    2021-08-20 11:29:29.852     Disk Total: 931.5 GB (1000240963584)

    2021-08-20 11:29:29.852     Disk Avail: 113.3 GB (121673244672)

    2021-08-20 11:29:29.853 Starting CMS...

    2021-08-20 11:29:29.853 Error connecting to CMS. Cannot be started by client.

    2021-08-20 11:29:33.831 Current Account: Account

    2021-08-20 11:29:34.328 Installed Packages: 2 : 55 bytes

    2021-08-20 11:29:35.245 Remote Products: 163

    2021-08-20 11:29:35.245 Remote Packages: 275

    2021-08-20 11:30:39.560 Installing: 18868-4 : PostgreSQL CMS (Mac 64-bit) Public Build +Beta+

    2021-08-20 11:30:44.626 Helper error: could not launch install helper

    2021-08-20 11:30:44.627 Install Failed: PostgreSQL CMS (Mac 64-bit) Public Build +Beta+

    2021-08-20 11:30:44.627 Installing: 12000-4 : DAZ Studio 4.15 (Mac 64-bit) Public Build +BETA+

    2021-08-20 11:30:48.237 Helper error: could not launch install helper

    2021-08-20 11:30:48.252 Install Failed: DAZ Studio 4.15 (Mac 64-bit) Public Build +BETA+

    2021-08-20 11:30:48.252 Install Queue Finished: 0 min 8.6 sec

     


    Thank you jbowler.
    ​This is the log file.
    But helper log was not recorded.

     

  • jbowlerjbowler Posts: 794

    mukie001_0f47f77c17 said:

    But helper log was not recorded.

    DIM; click on the curous cog wheel at the top right.  A "drop down" menu will appear.  At the bottom is an entry "Show helper log...".  Move the mouse carefully downwards and when that entry changes colour (blue on my system but your version may vary) left-mouse-button-down-and-immediate-release on it.

    Tell us what happens.

  • On my macOS Big Sur 11.5, sorry to say that I downloaded the Beta Daz3D and Daz Central, and where the Daz Central seems to be working, Daz3D refuses to engage and open.  Thoughts?

    Thanks!

  • RebobRebob Posts: 1

    I have several times to install. I keep getting that the installation failed..

  • jbowler said:

    mukie001_0f47f77c17 said:

    But helper log was not recorded.

    DIM; click on the curous cog wheel at the top right.  A "drop down" menu will appear.  At the bottom is an entry "Show helper log...".  Move the mouse carefully downwards and when that entry changes colour (blue on my system but your version may vary) left-mouse-button-down-and-immediate-release on it.

    Tell us what happens.

     

    2020-11-13 21:18:26.961 ~

    2020-12-20 21:02:23.588 +++++++++++++++ Install Manager Helper 1.5.0.19 starting +++++++++++++++++

    2020-12-20 21:02:23.588 OS bits: 64

    2020-12-20 21:02:23.588 Platform bits: 64

    2020-12-20 21:02:23.588 Qt Version: 5.15.1

    2020-12-20 21:02:23.588 Locale: en_US

    2020-12-20 21:02:23.597 Running on Macintosh OS 11.1 Unknown

    2020-12-20 21:02:23.597 Current DateTime:

    2020-12-20 21:02:23.598     Loc: Sun Dec 20 21:02:23 2020

    2020-12-20 21:02:23.598     UTC: Sun Dec 20 12:02:23 2020 GMT

    2020-12-20 21:02:23.599 Application Data:

    2020-12-20 21:02:23.599     Location = /Users/OOO/Library/Application Support/DAZ 3D/InstallManager

    2020-12-20 21:02:23.599     Disk Total: 931.5 GB (1000240963584)

    2020-12-20 21:02:23.599     Disk Avail: 371.2 GB (398596780032)

    2020-12-20 21:02:23.599 Helper application data path: /Users/minuk/Library/Application Support/DAZ 3D/InstallManager

    2020-12-20 21:02:23.600 Starting CMS...

    2020-12-20 21:02:23.613 Connected to CMS: PostgreSQL 9.3.4 on x86_64-apple-darwin, compiled by i686-apple-darwin11-llvm-gcc-4.2 (GCC) 4.2.1 (Based on Apple Inc. build 5658) (LLVM build 2336.9.00), 64-bit

    2020-12-20 21:02:23.617 Current Content Install Path:

    2020-12-20 21:02:23.617     Location = /Users/Shared/My DAZ 3D Library

    2020-12-20 21:02:23.617     Disk Total: 931.5 GB (1000240963584)

    2020-12-20 21:02:23.617     Disk Avail: 371.2 GB (398596780032)

    2020-12-20 21:02:23.618 Current 64-bit Software Install Path:

    2020-12-20 21:02:23.618     Location = /Applications

    2020-12-20 21:02:23.618     Disk Total: 931.5 GB (1000240963584)

    2020-12-20 21:02:23.618     Disk Avail: 371.2 GB (398596780032)

    2020-12-20 21:02:23.618 Current 32-bit Software Install Path:

    2020-12-20 21:02:23.618     Location = /Applications

    2020-12-20 21:02:23.618     Disk Total: 931.5 GB (1000240963584)

    2020-12-20 21:02:23.618     Disk Avail: 371.2 GB (398596780032)

    2020-12-20 21:02:24.416 Executing file: /Applications/DAZ 3D/DAZStudio4 64-bit/plugins/uninstall_dynamic_clothing_basic.dzime

    2020-12-20 21:02:24.420 Executed install script: /Applications/DAZ 3D/DAZStudio4 64-bit/plugins/uninstall_dynamic_clothing_basic.dzime

    2020-12-20 21:02:29.922 Executed install script: /Applications/DAZ 3D/DAZStudio4 64-bit/plugins/install_dynamic_clothing_basic.dzime

    2020-12-20 21:02:34.555 Executed install script: /Applications/DAZ 3D/DAZStudio4 64-bit/finalize.dzime

    2020-12-20 21:02:34.556 Install Successful: DAZ Studio 4.14 (Mac 64-bit)

    2020-12-20 21:58:41.360 Socket Error: 1

    2020-12-20 21:58:41.382 --------------- Install Manager exited ------------------

    2020-12-20 21:58:41.382 ~

     


    It's my last record in Helper Log...

    It's last year(2020-12-20)'s data.

    Nothing was recorded in this try to install DAZ Studio.

  • PerttiAPerttiA Posts: 10,024

    wbmultimedia_86c7a1e221 said:

    On my macOS Big Sur 11.5, sorry to say that I downloaded the Beta Daz3D and Daz Central, and where the Daz Central seems to be working, Daz3D refuses to engage and open.  Thoughts?

    Thanks!

    Based on what you wrote, you have not installed the beta version but the released version DS 4.15.02 that does not work on BigSur.

    Have you 'purchased' the beta version? 
    https://www.daz3d.com/daz-studio-beta

    That page includes installation istructions as well.

  • LeanaLeana Posts: 11,718
    edited January 6

    wbmultimedia_86c7a1e221 said:

    On my macOS Big Sur 11.5, sorry to say that I downloaded the Beta Daz3D and Daz Central, and where the Daz Central seems to be working, Daz3D refuses to engage and open.  Thoughts?

    Thanks!

    You can’t install betas with Daz Central, only with DIM. So my guess would be that you didn’t install the latest beta but the latest release version, which doesn’t work with Big Sur.

    Post edited by Leana on
  • RuthvenRuthven Posts: 653

    Om my M1 Mac Mini with Big Sur DIM installed and works correctly; it has been able to install all the content but keeps failing installing DAZ and the CMS

  • jbowlerjbowler Posts: 794
    edited August 2021

    It's my last record in Helper Log...

    It's last year(2020-12-20)'s data.

    Nothing was recorded in this try to install DAZ Studio.

    So the helper application doesn't even start (i.e. it doesn't start then stop or crash for some reason).  This is consistent with other reports in this thread; content installs but things that use the the helper do not.  It works for other people so it's most likely something to do with the DIM installation itself.  The only obvious thing is that the old (Dec 2020) helper version number, 1.5.x, is "newer" than the new DIM version, 1,4,0,80 in this case - on Windows (at least) the version numbers of the helper and the main app are identical but this may well not be true if the helper had to be updated.

    Apart from the obvious solution of contacting DAZ support the thing that I would probably do is de-install DIM then re-install it.  It's worth checking the installation directory (i.e. where the program is); it will be "DAZ 3D/DAZ3DIM1" or something like that, it should hold two programs, DAZ3DIM and DAZ3DIMHelper; if you can find it (I don't know the exact file system layout) check that the Helper program exists...  From Windows the program files themselves seem to have been built over a year ago but some of the DLLs (.dylib on MacOS IRC) changed recently.  DIM updates automatically updates, if that is messed up re-installation may help.

    EDIT (2021-8-20): The Windows DIM just got an update.  If I remember the previous dates correctly one of the DLLs was actually downgraded in the update (it got a couple of days older.)  I suggest restarting DIM and checking for updates.

    Post edited by jbowler on
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