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DIM Won't Download New Purchases

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Comments

  • ProPoseProPose Posts: 531

    I'm glad it's not only me, I was about to bring out the heavy hammer to fix my PC

  • AllenArtAllenArt Posts: 7,172

    Bold Brows II for the gents won't download either. angry

  • Peter WadePeter Wade Posts: 1,641

    Ancient Fantasy Hall and Floral Silk Iray Fabric Shaders vol 2 keep failing for me. Other stuff in the same order downloaded OK.

     

  • bailaowaibailaowai Posts: 44

    Seriously?  Seems like this has been going on for more than 1 day.  I have the same problem.

  • chazewebro_d4aec11588chazewebro_d4aec11588 Posts: 2

    Same here.  Both Daz Central and DIM aren't working.

  • nonesuch00nonesuch00 Posts: 18,309

    well while everyone's at it here are my failed to download purchases on 20211009 12:43

     

    failed downloads 20211009 12,43.png
    802 x 580 - 36K
  • Drecci GislaadtDrecci Gislaadt Posts: 60

    i just could download and install UFO CRASH SITE but not the rest of the big order i made this afternoon

  • featherwitchfeatherwitch Posts: 22
    edited October 2021

    Same here... frown Actually, stuff I purchased the other day downloaded, but nothing from today...

    Post edited by featherwitch on
  • AbyssalErosAbyssalEros Posts: 289

    Same here. Some stuff downloads, some not. It's totally erratic.

  • JeremyDJeremyD Posts: 265
    edited October 2021

    Of course, this happens when I have a project to do and I bought the perfect asset for it

     

    mercury must be in Gatorade, I think is the saying

    Post edited by JeremyD on
  • mark_1a0f552430mark_1a0f552430 Posts: 1

    Yup. Me too. Nothing will download.

  • AgitatedRiotAgitatedRiot Posts: 4,437

    3DMinh said:

    Downloading using daz connect is fine, if you really need the file just download it within daz studio

    This worked. 

  • GalaxyGalaxy Posts: 562

    As it is a known issue, I hope it will resolve soon or within a few days.

  • DireWorksDireWorks Posts: 133
    edited October 2021

    this smells of freebie, pretty sure we will get a good one ;)

    Post edited by DireWorks on
  • MilosGulanMilosGulan Posts: 1,966

    I am in no hurry, was just a bit worried. I am sure things will be ok yesheart

  • Richard HaseltineRichard Haseltine Posts: 102,640

    Closed as the me too posts are not needed. We will update the thread when there is some actual news (hopefully of the "it's fixed" kind) so people who have the thread bookmarked will get a notification.

  • Richard HaseltineRichard Haseltine Posts: 102,640

    This issue should now be resolved. The thread is unlocked so that, if there are outstanding issues, they can be reported.

  • AllenArtAllenArt Posts: 7,172

    Everything that wouldn't download for me before is now downloaded. Looks fixed. Thanks :)

    Laurie

  • trace_elements_arttrace_elements_art Posts: 25

    Works fine for me, too, now.  Thank you, everyone who worked on this issue (including replying in the forums)!

  • Jason GalterioJason Galterio Posts: 2,562

    Tried manuallly DLing one of the items that I couldn't DL, works. Will try DIM tomorrow.

  • EightiesIsEnoughEightiesIsEnough Posts: 1,127

    I did download the zip files successfully this morning.  Thanks to the DAZ team for all the hard work put into fixing the issue.

  • ColinFrenchColinFrench Posts: 648
    edited October 2021

    Now works for me too.

    Since this is not the first time the issue has popped up and since it has such an major impact on all your customers (forum dwellers or not) I hope that Daz is taking strong action to ensure the problem doesn't resurface again. Thanks.

    Post edited by ColinFrench on
  • gergun91_e50ddd5a25gergun91_e50ddd5a25 Posts: 37

    It's ok now. Thank you.

  • frank0314frank0314 Posts: 14,287

    ColinFrench said:

    Now works for me too.

    Since this is not the first time the issue has popped up and since it has such an major impact on all your customers (forum dwellers or not) I hope that Daz is taking strong action to ensure the problem doesn't resurface again. Thanks.

    Every site on the internet goes down here and there for a multitude of reason. It's inconceivable to think otherwise. It doesn't even have to do with anything Daz does or did. Cloudflare has went down numerious times and the site didn't work for several hours to a day. That has nothing to do with them so if you don't know the circumstances behind it it's pretty unfair to assume and speculate. This just happened to have happen on a weekend when noone is in office and people do have a real life, things don't happen immediatly

  • ColinFrenchColinFrench Posts: 648
    edited October 2021

    frank0314 said:

    ColinFrench said:

    Now works for me too.

    Since this is not the first time the issue has popped up and since it has such an major impact on all your customers (forum dwellers or not) I hope that Daz is taking strong action to ensure the problem doesn't resurface again. Thanks.

    Every site on the internet goes down here and there for a multitude of reason. It's inconceivable to think otherwise.

    It's a matter of degree, i.e. the seriousness of impact. If a site doesn't display properly for some viewers that's one thing. For customers not being able to access their purchases for several days in a row, that's another. Improvements should address the most critical area(s) first.

    It doesn't even have to do with anything Daz does or did. Cloudflare has went down numerious times and the site didn't work for several hours to a day.

    So was it a Cloudflare problem? Didn't seem like it.

    That has nothing to do with them so if you don't know the circumstances behind it it's pretty unfair to assume and speculate.

    If Daz is depending on a third party to serve up their products, then it definitely *is* a Daz problem. So far, from the limited communication we customers have received, it seems that's where the problem lays. If it isn't, that's where better communication from Daz would help.

    This just happened to have happen on a weekend when noone is in office and people do have a real life, things don't happen immediatly

    Sorry, but if you're running a 24/7 business, you'd better have expertise on-call 24/7 for critical issues. Again, this wasn't just an hour ot two outage, it was multiple days.

    To reinterate my point in the previous post, this is not the first time this has happened recently. Once, an exception. Multiple times, a trend. I'm not angry or upset. Daz should consider us as canaries in the coal mine, pointing out issues from the customer's point of view and how Daz chalking up some black marks against it's brand.

    Thanks for reading.

    Post edited by ColinFrench on
  • AllenArtAllenArt Posts: 7,172
    edited October 2021

    frank0314 said:

    ColinFrench said:

    Now works for me too.

    Since this is not the first time the issue has popped up and since it has such an major impact on all your customers (forum dwellers or not) I hope that Daz is taking strong action to ensure the problem doesn't resurface again. Thanks.

    Every site on the internet goes down here and there for a multitude of reason. It's inconceivable to think otherwise. It doesn't even have to do with anything Daz does or did. Cloudflare has went down numerious times and the site didn't work for several hours to a day. That has nothing to do with them so if you don't know the circumstances behind it it's pretty unfair to assume and speculate. This just happened to have happen on a weekend when noone is in office and people do have a real life, things don't happen immediatly

    While I completely understand that people have "real lives" I also understand that if you're going to sell online 24/7, then you better also have a web person on standby to fix problems - 24/7. You're applying brick and mortar thinking to the internet. The internet is like New York City...up all night and never sleeps ;). The site keeps taking money the entire time, they need to be on fixing things the entire time. I'm not saying all that to be mean...it's just good business and makes your customers feel like you give a crap...lol.

     

    Edit: oops ColinFrench....crosspost. LOL

    Post edited by AllenArt on
  • scorpioscorpio Posts: 8,479

    frank0314 said:

    ColinFrench said:

    Now works for me too.

    Since this is not the first time the issue has popped up and since it has such an major impact on all your customers (forum dwellers or not) I hope that Daz is taking strong action to ensure the problem doesn't resurface again. Thanks.

    Every site on the internet goes down here and there for a multitude of reason. It's inconceivable to think otherwise. It doesn't even have to do with anything Daz does or did. Cloudflare has went down numerious times and the site didn't work for several hours to a day. That has nothing to do with them so if you don't know the circumstances behind it it's pretty unfair to assume and speculate. This just happened to have happen on a weekend when noone is in office and people do have a real life, things don't happen immediatly

    OK nice to know this is the attitude of Daz towards its customers, take their money and make them wait. Glad i spent elswhere and after this post I will be more inclined to do so. Yes people have real lives, so do your customers who a lot of are hobbist and like to do their hobbies during the weekends as they are out working during the week,earning money that could be spent here. Guess PA's don't mind the lost sales.

  • frank0314frank0314 Posts: 14,287
    edited October 2021

    We are just mods and we pass on info they tell us and help people through their problems. We are not Daz or employees. We are volunteers. I'm sorry as well cause I didn't extrapolate better the point I was trying to make. When I said the have a real life, I was trying to say that they could've been out at the store or took their kids to the park, or visiting family. They don't sit next to their computer all day waiting. I'm sure they got to it as soon as they could and I'm guessing it wasn't an easy problem to fix. IDK we are privy to that info. We are just told it works now.

    Post edited by frank0314 on
  • MouserMouser Posts: 675

    For a short while the DIM was working again but now there seems to be a new issue with the DIM.

    The Ready To Download tab is empty?

    The Ready to Install tab and the Installed tabs are populated with content and seem okay.

     

  • frank0314frank0314 Posts: 14,287

    Does anything happen to show up when you check show hidden.

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