Will this make it to 2022 Sales Thread:Report Issues Here "There's Always Another Sale™"

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  • SemicharmSemicharm Posts: 376

    Anyone else having issues with paypal payments? I can login with no problems, but when I tried to use paypal for the payment, the page doesn't load correctly. I've tried the usual clear cache and cookies, restarted the browser and no luck. I even tried loging into another browser and then another device entirely. Still get the same problem. sad

  • evacynevacyn Posts: 975

    Semicharm said:

    Anyone else having issues with paypal payments? I can login with no problems, but when I tried to use paypal for the payment, the page doesn't load correctly. I've tried the usual clear cache and cookies, restarted the browser and no luck. I even tried loging into another browser and then another device entirely. Still get the same problem. sad

    Yeah I had the same issue - couldn't check out because of the 'Things don’t appear to be working at the moment' message I'd get. I could log in to PayPal fine through their site, but there was something wrong with Daz's checkout tonight with PP. I wonder if customer support will honour the sale prices :P

  • SemicharmSemicharm Posts: 376

    evacyn said:

    Semicharm said:

    Anyone else having issues with paypal payments? I can login with no problems, but when I tried to use paypal for the payment, the page doesn't load correctly. I've tried the usual clear cache and cookies, restarted the browser and no luck. I even tried loging into another browser and then another device entirely. Still get the same problem. sad

    Yeah I had the same issue - couldn't check out because of the 'Things don’t appear to be working at the moment' message I'd get. I could log in to PayPal fine through their site, but there was something wrong with Daz's checkout tonight with PP. I wonder if customer support will honour the sale prices :P

    Last time I sent a support ticket they demanded I send them a screenshot of my cart with the sale price. According to the rep, they don't keep any records of past sales or promotions. Of course, that was days after I submitted the ticket and long after the sale was over. I told them was not only ridiculous, it was impossible! They closed the ticket...


    I'm going to "print" the cart page to PDF and hope they don't make any more excuses.
     

  • SemicharmSemicharm Posts: 376
    It took about a dozen tries but it finally went through. There's about an hour and a half left to go.
  • AndrewJJPAndrewJJP Posts: 720
    edited April 2022

    I am tryint to use the TREAT4YOU coupon for the second time. It says it should work three times and it worked fine the first time througn but not now. Is this a known problem? I don't see any restrictions on what I can buy and I do not own any of these items. Thanks.

     

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    Post edited by AndrewJJP on
  • MunemanMuneman Posts: 219

    TREAT4YOU is not working for me even for a first use of it. 

  • AndrewJJPAndrewJJP Posts: 720

    You had me worried there, but I remember getting 37% off one of the new items, so it did work. Maybe it's just broken now for everyone?

  • ioonrxoonioonrxoon Posts: 894

    @AndrewJJP Those 3 aren't over 30$

  • AndrewJJPAndrewJJP Posts: 720

    ioonrxoon said:

    @AndrewJJP Those 3 aren't over 30$

    Thank you! 

  • ioonrxoonioonrxoon Posts: 894

    SWAN Dance Fascinator is missing the manual installer, I'm only seeing the connect links.

  • mwokeemwokee Posts: 1,275

    The TREAT4YOU Flash sale, what does it apply to? I've tried the coupon on some of the oldest items in the store, new items, random items, doesn't work.

  • AndrewJJPAndrewJJP Posts: 720

    mwokee said:

    The TREAT4YOU Flash sale, what does it apply to? I've tried the coupon on some of the oldest items in the store, new items, random items, doesn't work.

    Did you maybe do what I did and not add enough to the basket? You need $30.

  • mwokeemwokee Posts: 1,275

    AndrewJJP said:

    mwokee said:

    The TREAT4YOU Flash sale, what does it apply to? I've tried the coupon on some of the oldest items in the store, new items, random items, doesn't work.

    Did you maybe do what I did and not add enough to the basket? You need $30.

    Ah... I read it as getting a discount and then an extra 10% off if the total was $30.

  • Robert FreiseRobert Freise Posts: 4,481

    ioonrxoon said:

    SWAN Dance Fascinator is missing the manual installer, I'm only seeing the connect links.

    Also miissing the Daz Installer Manager link 

  • JOdelJOdel Posts: 6,288

    Yeah. I've submitted a ticket on the missing manual.

    The TREAT4YOU coupon worked on my cart, which was made up entirely of various today's releases.

  • Richard HaseltineRichard Haseltine Posts: 102,418

    JOdel said:

    Yeah. I've submitted a ticket on the missing manual.

    Is it still missing? The product page now shows all install types, which is usually generated from the actual files.

    The TREAT4YOU coupon worked on my cart, which was made up entirely of various today's releases.

  • Robert FreiseRobert Freise Posts: 4,481
    edited April 2022

    Richard Haseltine said:

    JOdel said:

    Yeah. I've submitted a ticket on the missing manual.

    Is it still missing? The product page now shows all install types, which is usually generated from the actual files.

    The TREAT4YOU coupon worked on my cart, which was made up entirely of various today's releases.

    Still Missing 

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    Post edited by Robert Freise on
  • Richard HaseltineRichard Haseltine Posts: 102,418

    OK, it probably needs adjusting for people who purchased before the products were properly associated with their packages - I will flag this.

  • Robert FreiseRobert Freise Posts: 4,481

    Thanks

  • ioonrxoonioonrxoon Posts: 894

    The Fascinator is still not fixed for me.... unbelievable.

     

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    Select Historical Places & Things

    Get up to 7 Items for $7 each* when you buy both Kento 8.1 Add-Ons

     

    So anyone buying the megabundle can't take advantage of this deal unless the buy the metamixer and hd twice?

  • Cris PalominoCris Palomino Posts: 11,618

    ioonrxoon said:

    The Fascinator is still not fixed for me.... unbelievable.

     

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    Select Historical Places & Things

    Get up to 7 Items for $7 each* when you buy both Kento 8.1 Add-Ons

     

    So anyone buying the megabundle can't take advantage of this deal unless the buy the metamixer and hd twice?

    Have you put I a ticket? There are things that can't get resolved through the forums which are primarily peer to peer. 

  • Robert FreiseRobert Freise Posts: 4,481

    ioonrxoon said:

    The Fascinator is still not fixed for me.... unbelievable.

     

    ---------

     

    Select Historical Places & Things

    Get up to 7 Items for $7 each* when you buy both Kento 8.1 Add-Ons

     

    So anyone buying the megabundle can't take advantage of this deal unless the buy the metamixer and hd twice?

    Isn't fixed for me either 

  • Robert FreiseRobert Freise Posts: 4,481

    Cris Palomino said:

    ioonrxoon said:

    The Fascinator is still not fixed for me.... unbelievable.

     

    ---------

     

    Select Historical Places & Things

    Get up to 7 Items for $7 each* when you buy both Kento 8.1 Add-Ons

     

    So anyone buying the megabundle can't take advantage of this deal unless the buy the metamixer and hd twice?

    Have you put I a ticket? There are things that can't get resolved through the forums which are primarily peer to peer. 

    I know Richard said that he would report it and I assume that he has

    As for a tickett that's proven to be a lost cause for the most part to many times 

  • ioonrxoonioonrxoon Posts: 894

    Robert Freise said:

    I know Richard said that he would report it and I assume that he has

    As for a tickett that's proven to be a lost cause for the most part to many times 

     

    Yup, this is a known issue that was partially fixed yesterday. I really don't think I should have to open a ticket for it to be sorted out.

  • frank0314frank0314 Posts: 14,263

    Tickets are important to fixing things. Sometimes Daz can't reproduce the problem and need to tickets to pinpoint the problem. Tickets are the way of being proactive about an issue. If a ticket isn't submitted at times they don't know there even is a problem. The more people ignore the ticket system the less of a likelihood a problem will be to fixed.

  • Richard HaseltineRichard Haseltine Posts: 102,418

    I did report the issue, as far as I know it needs a special tool run to add the actual files to the libraries of those who purchased before the issue was fixed.

  • frank0314 said:

    Tickets are important to fixing things. Sometimes Daz can't reproduce the problem and need to tickets to pinpoint the problem. Tickets are the way of being proactive about an issue. If a ticket isn't submitted at times they don't know there even is a problem. The more people ignore the ticket system the less of a likelihood a problem will be to fixed.

    But in this instance people have paid for a product that isn't even being made available to them well over 24 hrs after purchase... i can assure you that tickets have been submitted!

    It's not just Daz that need to be made aware but potential customers too.

    Often if i'm excited to buy a new product i hold off a while and check the forum to see if customers have reported issues... it's saved me from disappointment on a number of occasions.

    But i got over excited when i saw The Row House and as a result i'm left disappointed. sad

  • Richard Haseltine said:

    I did report the issue, as far as I know it needs a special tool run to add the actual files to the libraries of those who purchased before the issue was fixed.

    I'm sorry but i can assure you that from my point of view the issue is most definitely not fixed! 

  • Richard HaseltineRichard Haseltine Posts: 102,418

    SolitarySandpiper said:

    Richard Haseltine said:

    I did report the issue, as far as I know it needs a special tool run to add the actual files to the libraries of those who purchased before the issue was fixed.

    I'm sorry but i can assure you that from my point of view the issue is most definitely not fixed! 

    I didn't say it was fixed, just confirming that it has been flagged up.

  • Charlie JudgeCharlie Judge Posts: 12,875
    edited April 2022

    Both Kento 8.1 addons are included in the megabundle: BUT you have to purchase them a second time to get the 'CHOOSE7' deal on Select Historical Places & Things.  That doesn't seem right to me. Shouldn't you be able to get the deal if you purchase the megabundle ?

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    Post edited by Charlie Judge on
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