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None of my purchases are going through

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  • Drogo NazhurDrogo Nazhur Posts: 1,157

    Newjade said:

    So my issue is resolved. Problem was apparently I had an old address in my address book in addition to my current one. Once my profile was cleaned up (also removed some expired payment methods), and Daz cancelled the pending processes on their end, my purchase went through.  

     

    @Drogo, try that as well, delete everything (address, payment) on your accout profile and re-add.  

    Thank you for the suggestion. I just tried that. I deleted my credit cards. Deleted my address. Logged out. Logged back in again. Entered my addressed and tried to make a purchase and still got the same message. I guess my problem is more complicated.

  • Drogo NazhurDrogo Nazhur Posts: 1,157

    frank0314 said:

    Drogo Nazhur said:

    MachineClaw said:

    I don't work for Daz and have no affiliation with them.  Just trying to be helpful.

     

    have you tried recently to purchase a freebie item?  Try to establish if it's your account, daz cart system or the payment card/method.  Try to eliminate as many things as possible.

     

    my thinking is a freebie is $0.00 but still goes through cart/payment processing, then generates an invoice and adds product to your account.  If you can't even make a freebie $0.00 purchase successfully then something is wrong with your Daz account and the shop. Or something wrong but it provides Daz more info to try and diagnose the problem.

     

    I dunno just a thought.

    I just tried doing what you said. I emptied out my cart and put in an item for $0.00 and tried to "buy" it and got the same message that there was a problem with processing the order. That seems to show that it is not a problem with my card but something is wrong with my account.

    Just making sure here. Did you go to the help screen, sign in and select the dropdown next to your name and select "My Activity"? In there will be any replies to your ticket. Email notifications have been acting up but I'm not positive if CS emails are part of that. I posted an image to show what I'm talking about.

    Yes, I've been checking and checked just now. The only communication that I receved was from Gunnar and that was last Thursday at @ 13:39. I've provided screen shots of the error messages and anything else that I could think of by no resolution and no further communications. I have over a dozen items that I want to buy.

  • Drogo NazhurDrogo Nazhur Posts: 1,157

    I just realized something. This all started when I signed up for Discord. I haven't been able to make a purchase since them.

  • frank0314frank0314 Posts: 14,265

    Add a comment to the ticket and that should put it back through the queue.

  • MachineClawMachineClaw Posts: 137

    Drogo Nazhur said:

    I just realized something. This all started when I signed up for Discord. I haven't been able to make a purchase since them.

    did you validate discord daz channel?  Did you complete the linking of discord channel with your daz account?  Maybe your in limbo cause it's not completed. 

  • Drogo NazhurDrogo Nazhur Posts: 1,157

    MachineClaw said:

    Drogo Nazhur said:

    I just realized something. This all started when I signed up for Discord. I haven't been able to make a purchase since them.

    did you validate discord daz channel?  Did you complete the linking of discord channel with your daz account?  Maybe your in limbo cause it's not completed. 

    It failed on the validation and I didn't bother to continue

  • Drogo NazhurDrogo Nazhur Posts: 1,157

    I went to validate the account and it went through. I'm validated. But it's still not going through.

  • frank0314frank0314 Posts: 14,265

    Drogo Nazhur said:

    I went to validate the account and it went through. I'm validated. But it's still not going through.

    Do as I suggested with adding a comment to your ticket and if you don't here something back in 24 hours let me know and I'll give you further instructions that I've been told to have you do.

  • Drogo NazhurDrogo Nazhur Posts: 1,157

    frank0314 said:

    Drogo Nazhur said:

    I went to validate the account and it went through. I'm validated. But it's still not going through.

    Do as I suggested with adding a comment to your ticket and if you don't here something back in 24 hours let me know and I'll give you further instructions that I've been told to have you do.

    Thank you.

    I've made six comments to the ticket since opening it. Two of them were done today.

  • NewjadeNewjade Posts: 32

    Can you recreate the issue when you are connected to a different network? On another device mabybe?  Are you on a vpn by any chance? 

  • TogireTogire Posts: 414
    edited December 2021

    I also had a problem a couple of days ago with visa. I use store credit for most of my purchases but I wanted to do a refill a couple of days ago and it failed. Actually, I have got a similar problem with some failures on other sites too (but I have also been able to used my card on a couple of sites in the same period). I would rather suspect a problem with the intermediaries or the card providers. I asked my bank to do an inquiry, but, at least for me, I do not think that the problem originates from the daz side.

     

    EDIT: I have talked with my bank advisor. One of my purchases has been (incorrectly) blocked by the visa software and the are some cascading consequences that caused the failure of the other purchases. She had to manually unlock several sites. She also said that there were an unusual number of customers with a similar problem yesterday and today and she thinks that visa has made some unfortunate tweaks to the parameters of its fraud detection algorithm.

    Post edited by Togire on
  • Drogo NazhurDrogo Nazhur Posts: 1,157

    Newjade said:

    Can you recreate the issue when you are connected to a different network? On another device mabybe?  Are you on a vpn by any chance? 

    I've tried making the purchase on my laptop using my home WiFi and on my iPhone using cellular data not connected to the WiFi and got the SAME failure.

  • Drogo NazhurDrogo Nazhur Posts: 1,157

    alainmerigot said:

    I also had a problem a couple of days ago with visa. I use store credit for most of my purchases but I wanted to do a refill a couple of days ago and it failed. Actually, I have got a similar problem with some failures on other sites too (but I have also been able to used my card on a couple of sites in the same period). I would rather suspect a problem with the intermediaries or the card providers. I asked my bank to do an inquiry, but, at least for me, I do not think that the problem originates from the daz side.

     

    EDIT: I have talked with my bank advisor. One of my purchases has been (incorrectly) blocked by the visa software and the are some cascading consequences that caused the failure of the other purchases. She had to manually unlock several sites. She also said that there were an unusual number of customers with a similar problem yesterday and today and she thinks that visa has made some unfortunate tweaks to the parameters of its fraud detection algorithm.

    You may be on to something. I called my credit union and they said that my card was fine and there were no blocks on the card. I have also used the card without problems at supermarkets and I continue to use it regularily at the "R" website.

  • frank0314frank0314 Posts: 14,265

    Drogo Nazhur said:

    frank0314 said:

    Drogo Nazhur said:

    I went to validate the account and it went through. I'm validated. But it's still not going through.

    Do as I suggested with adding a comment to your ticket and if you don't here something back in 24 hours let me know and I'll give you further instructions that I've been told to have you do.

    Thank you.

    I've made six comments to the ticket since opening it. Two of them were done today.

    Did you get anything from them today?

  • Drogo NazhurDrogo Nazhur Posts: 1,157

    frank0314 said:

    Drogo Nazhur said:

    frank0314 said:

    Drogo Nazhur said:

    I went to validate the account and it went through. I'm validated. But it's still not going through.

    Do as I suggested with adding a comment to your ticket and if you don't here something back in 24 hours let me know and I'll give you further instructions that I've been told to have you do.

    Thank you.

    I've made six comments to the ticket since opening it. Two of them were done today.

    Did you get anything from them today?

    YES! It is finally fixed. Thank you to everyone that was instrumetal in getting this resolved. Thank You. THANK YOU. THANK YOU!

  • frank0314frank0314 Posts: 14,265

    Great news!

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