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Comments
Thank you. Help Desk hasn't looked at my ticket on this yet.
Nevermind. I am just going to return all of it. Waiting a week is rediculous.
I'm beginning to think I'll do the same. Will give it a few more days. Life's too short to be bothered by stuff like this.
I realized the aggrevation isn't worth trying to get this to work. So 9 items being returned. $125.
Yahoo. It's been fixed. Daz manually placed the missing items into my account. Thank you, Richard, for your assistance :)
Check your account folks.
This kind of thing has turned into a trend. I didn't get caught with this glitch with this product, but i fell into it with two other new releases (which weren't originally identified as bundles) yesterday. Submitted the ticket, am waiting for resolution.
I really do think that if something is actually a bundle, all of the components ought to be released at the same time. Otherwise it looks a lot like bait-and-switch.
I'm neither impressed nor amused.
Is this now fixed all round? I am told they managed to get the system to work, so any accounts that hadn't had manual adjustsments should also be good.
My ticket was never looked at and I'm not bothering to check if this was resolved. I opened a new ticket to return the whole lot of it.
Incidentally, Ajax Sandals is also broken. But I am returning that too anyway.
The missing portions of my purchases turned up in my Product Library this evening, so that part is fixed. The prices of both products dropped slightly between the day they were originally released and the following day when the missing components went live, however. I don't see the refund for the difference in my account yet. But that might take a bit longer.
No, still not working.
Given that it seems to be working for most (or at least, no one has said otherwise) you may want to open a ticket in case what you see is some other issue.
Sorry i am bit late to the party. I bought it when it first came out and downloaded it, but there was nothing in the bundle, however it did show up as a product in studio. I have checked through DIM to see if the individual components had showed up, but nothing. Assuming I should raise a ticket.
Yes, in general this is, as far as I know, fixed but there may well be cases that were missed.
Problem solved by Daz within 24hrs. Thanks very much.