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New Genesis, New Sales Thread: Report Issues Here "Reporting Only"

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  • glaseyeglaseye Posts: 1,311

    WendyLuvsCatz said:

    a free gift but I didn't need add the code?

    1FREEGIFT

    was $0 in cart without it

    Yeah, I got that too. And I think DAZ better take a quick look at it, as it appears I can do it again and again (one item at the time shows as free. And no, I did not do that although it is ofcourse tempting..... cheeky )

  • xyer0xyer0 Posts: 5,940

    bytescapes said:

    The "Free Gift Straight from the Horse's Mouth" offer (which shows up as an orange banner and message for people who bought Horse 3 when it was announced) includes various coupons, but doesn't say when they expire. Is there a time limit for using these, or can we assume that they'll be good for a few days at least?

    This is Daz: Assume nothing. 

  • WendyLuvsCatzWendyLuvsCatz Posts: 38,227

    glaseye said:

    WendyLuvsCatz said:

    a free gift but I didn't need add the code?

    1FREEGIFT

    was $0 in cart without it

    Yeah, I got that too. And I think DAZ better take a quick look at it, as it appears I can do it again and again (one item at the time shows as free. And no, I did not do that although it is ofcourse tempting..... cheeky )

    me either but we probably shouldn't be advertising it

    not that it will stop people from trying themselves

    shooting the messengers and all that 

  • Evoli19KSEvoli19KS Posts: 10

    Bella said:

    James_H said:

    Daz Horse Free items with Daz Horse 3 appear to cost $1.99:

    https://www.daz3d.com/the-wrangler

    And ignore that: now at $0.00.

    Any idea of what item those textures are? 

    According to it doku, it is for Boundless Journey.

  • ioonrxoonioonrxoon Posts: 893

    So nothing for those who already bought the reindeer bundle previously?

  • Cris PalominoCris Palomino Posts: 11,385
    edited February 2023

    ioonrxoon said:

    So nothing for those who already bought the reindeer bundle previously?

    Please check your messages; there should be a message regarding the reindeer bundle. 

    Edit: you may need to contact customer service if you do not have a message for this and believe you should.

    Post edited by Cris Palomino on
  • ioonrxoonioonrxoon Posts: 893

    No message for me. Also the items from the 40% OFF Newly Mad Releases (around the middle of the page - snowy land, squishy, etc) aren't discounted properly, they're stuck at 30% and don't count for any side deals.

  • ioonrxoonioonrxoon Posts: 893

    Also the new releases aren't visible on the store page, only inside today's offer and the banner still has yesterday's image, even though it redirects to the right offer. I don't think the changeover worked properly.

  • WendyLuvsCatzWendyLuvsCatz Posts: 38,227

    ioonrxoon said:

    Also the new releases aren't visible on the store page, only inside today's offer and the banner still has yesterday's image, even though it redirects to the right offer. I don't think the changeover worked properly.

    at least the prices are not $0 and undef in cart 

  • felisfelis Posts: 4,340

    Cris Palomino said:

    ioonrxoon said:

    So nothing for those who already bought the reindeer bundle previously?

    Please check your messages; there should be a message regarding the reindeer bundle. 

    Edit: you may need to contact customer service if you do not have a message for this and believe you should.

    Does that message explicetly mention 'reindeer bundle'? 

  • kervalakervala Posts: 186

    https://www.daz3d.com/mardi-gras-bundle returns a oops but is referenced in its products and appears in the listing :)

  • Cris PalominoCris Palomino Posts: 11,385

    felis said:

    Cris Palomino said:

    ioonrxoon said:

    So nothing for those who already bought the reindeer bundle previously?

    Please check your messages; there should be a message regarding the reindeer bundle. 

    Edit: you may need to contact customer service if you do not have a message for this and believe you should.

    Does that message explicetly mention 'reindeer bundle'? 

     

    Transform Your Daz Horse 3

    Tell endless mystical tales with even more Bundles for Daz Horse 3! 
    For a limited time, enjoy an EXTRA 20% OFF the Daz Horse 3 Reindeer Add-On Bundle or Daz Horse 3 Norse Add-On Bundle, OR get an EXTRA 30% OFF* when you buy both.

  • Cris PalominoCris Palomino Posts: 11,385

    Reported the other issues mentioned above as well.

  • ioonrxoonioonrxoon Posts: 893

    An extra 20% when you actually own all but one item (which is obviously a lot cheaper to buy separately) is downright silly. Who could possibly come up with such an idea?

  • frank0314frank0314 Posts: 14,063

    kervala said:

    https://www.daz3d.com/mardi-gras-bundle returns a oops but is referenced in its products and appears in the listing :)

    Is fixed now

  • HoMartHoMart Posts: 480

    Cris Palomino said:

    felis said:

    Cris Palomino said:

    ioonrxoon said:

    So nothing for those who already bought the reindeer bundle previously?

    Please check your messages; there should be a message regarding the reindeer bundle. 

    Edit: you may need to contact customer service if you do not have a message for this and believe you should.

    Does that message explicetly mention 'reindeer bundle'? 

     

    Transform Your Daz Horse 3

    Tell endless mystical tales with even more Bundles for Daz Horse 3! 
    For a limited time, enjoy an EXTRA 20% OFF the Daz Horse 3 Reindeer Add-On Bundle or Daz Horse 3 Norse Add-On Bundle, OR get an EXTRA 30% OFF* when you buy both.

     No, no message.

    But I ask myself if I need it anyway?

    20% off a bundle I already own 4 out of 5 items in it - and the only new one is a overpriced pose set.

     

  • Charlie JudgeCharlie Judge Posts: 12,741

    Cris Palomino said:

    felis said:

    Cris Palomino said:

    ioonrxoon said:

    So nothing for those who already bought the reindeer bundle previously?

    Please check your messages; there should be a message regarding the reindeer bundle. 

    Edit: you may need to contact customer service if you do not have a message for this and believe you should.

    Does that message explicetly mention 'reindeer bundle'? 

     

    Transform Your Daz Horse 3

    Tell endless mystical tales with even more Bundles for Daz Horse 3! 
    For a limited time, enjoy an EXTRA 20% OFF the Daz Horse 3 Reindeer Add-On Bundle or Daz Horse 3 Norse Add-On Bundle, OR get an EXTRA 30% OFF* when you buy both.

    That doesn't really account for owning all the items in the Reindeer bundle except  Santa's Reindeer Poses for Reindeer, Sleigh, Reigns, and Nikolai 9 which costs $6.03 in cart; but the bundle costs $16.92 in cart. Shouldn't those of us who bought the Reindeer bundle during the December prerelease get it for just the cost of the poses?

  • felisfelis Posts: 4,340

    Ok, it seems like I can manage without the 'reindeer bundle' "offer".

  • TomhipTomhip Posts: 382

    This question has been burried in other issues but what is the time limit on "A FREE Gift Straight From the Horse’s Mouth" coupons??

  • frank0314frank0314 Posts: 14,063

    Charlie Judge said:

    Cris Palomino said:

    felis said:

    Cris Palomino said:

    ioonrxoon said:

    So nothing for those who already bought the reindeer bundle previously?

    Please check your messages; there should be a message regarding the reindeer bundle. 

    Edit: you may need to contact customer service if you do not have a message for this and believe you should.

    Does that message explicetly mention 'reindeer bundle'? 

     

    Transform Your Daz Horse 3

    Tell endless mystical tales with even more Bundles for Daz Horse 3! 
    For a limited time, enjoy an EXTRA 20% OFF the Daz Horse 3 Reindeer Add-On Bundle or Daz Horse 3 Norse Add-On Bundle, OR get an EXTRA 30% OFF* when you buy both.

    That doesn't really account for owning all the items in the Reindeer bundle except  Santa's Reindeer Poses for Reindeer, Sleigh, Reigns, and Nikolai 9 which costs $6.03 in cart; but the bundle costs $16.92 in cart. Shouldn't those of us who bought the Reindeer bundle during the December prerelease get it for just the cost of the poses?

    We're looking into it

  • tsroemitsroemi Posts: 2,748

    frank0314 said:

    Charlie Judge said:

    Cris Palomino said:

    felis said:

    Cris Palomino said:

    ioonrxoon said:

    So nothing for those who already bought the reindeer bundle previously?

    Please check your messages; there should be a message regarding the reindeer bundle. 

    Edit: you may need to contact customer service if you do not have a message for this and believe you should.

    Does that message explicetly mention 'reindeer bundle'? 

     

    Transform Your Daz Horse 3

    Tell endless mystical tales with even more Bundles for Daz Horse 3! 
    For a limited time, enjoy an EXTRA 20% OFF the Daz Horse 3 Reindeer Add-On Bundle or Daz Horse 3 Norse Add-On Bundle, OR get an EXTRA 30% OFF* when you buy both.

    That doesn't really account for owning all the items in the Reindeer bundle except  Santa's Reindeer Poses for Reindeer, Sleigh, Reigns, and Nikolai 9 which costs $6.03 in cart; but the bundle costs $16.92 in cart. Shouldn't those of us who bought the Reindeer bundle during the December prerelease get it for just the cost of the poses?

    We're looking into it

    Thank you for taking this up, I was wondering the same thing! 

  • ArtAngelArtAngel Posts: 1,694
    edited February 2023

    tsroemi said:

    frank0314 said:

    Charlie Judge said:

    Cris Palomino said:

    felis said:

    Cris Palomino said:

    ioonrxoon said:

    So nothing for those who already bought the reindeer bundle previously?

    Please check your messages; there should be a message regarding the reindeer bundle. 

    Edit: you may need to contact customer service if you do not have a message for this and believe you should.

    Does that message explicetly mention 'reindeer bundle'? 

     

    Transform Your Daz Horse 3

    Tell endless mystical tales with even more Bundles for Daz Horse 3! 
    For a limited time, enjoy an EXTRA 20% OFF the Daz Horse 3 Reindeer Add-On Bundle or Daz Horse 3 Norse Add-On Bundle, OR get an EXTRA 30% OFF* when you buy both.

    That doesn't really account for owning all the items in the Reindeer bundle except  Santa's Reindeer Poses for Reindeer, Sleigh, Reigns, and Nikolai 9 which costs $6.03 in cart; but the bundle costs $16.92 in cart. Shouldn't those of us who bought the Reindeer bundle during the December prerelease get it for just the cost of the poses?

    We're looking into it

    Thank you for taking this up, I was wondering the same thing! 

    My first thought was: Just for the record the Sleigh Ride was a separate Bundle. It did not include a Daz Horse. I consider that offer as being for the Daz Horse and unrelated.

     

     

    Sleigh-Ride-Bundle.JPG
    830 x 1089 - 69K
    Post edited by ArtAngel on
  • joannajoanna Posts: 1,478

    Tomhip said:

    This question has been burried in other issues but what is the time limit on "A FREE Gift Straight From the Horse’s Mouth" coupons??

    Bumping the question as it'd be nice to know. There's no expiration date in the message.

  • Charlie JudgeCharlie Judge Posts: 12,741

    frank0314 said:

    Charlie Judge said:

    Cris Palomino said:

    felis said:

    Cris Palomino said:

    ioonrxoon said:

    So nothing for those who already bought the reindeer bundle previously?

    Please check your messages; there should be a message regarding the reindeer bundle. 

    Edit: you may need to contact customer service if you do not have a message for this and believe you should.

    Does that message explicetly mention 'reindeer bundle'? 

     

    Transform Your Daz Horse 3

    Tell endless mystical tales with even more Bundles for Daz Horse 3! 
    For a limited time, enjoy an EXTRA 20% OFF the Daz Horse 3 Reindeer Add-On Bundle or Daz Horse 3 Norse Add-On Bundle, OR get an EXTRA 30% OFF* when you buy both.

    That doesn't really account for owning all the items in the Reindeer bundle except  Santa's Reindeer Poses for Reindeer, Sleigh, Reigns, and Nikolai 9 which costs $6.03 in cart; but the bundle costs $16.92 in cart. Shouldn't those of us who bought the Reindeer bundle during the December prerelease get it for just the cost of the poses?

    We're looking into it

    Any updates on this issue??? Or are purchasers of the Sleigh Bundle which contained most of the items just out of luck? 

  • tsroemitsroemi Posts: 2,748

    Charlie Judge said:

    frank0314 said:

    Charlie Judge said:

    Cris Palomino said:

    felis said:

    Cris Palomino said:

    ioonrxoon said:

    So nothing for those who already bought the reindeer bundle previously?

    Please check your messages; there should be a message regarding the reindeer bundle. 

    Edit: you may need to contact customer service if you do not have a message for this and believe you should.

    Does that message explicetly mention 'reindeer bundle'? 

     

    Transform Your Daz Horse 3

    Tell endless mystical tales with even more Bundles for Daz Horse 3! 
    For a limited time, enjoy an EXTRA 20% OFF the Daz Horse 3 Reindeer Add-On Bundle or Daz Horse 3 Norse Add-On Bundle, OR get an EXTRA 30% OFF* when you buy both.

    That doesn't really account for owning all the items in the Reindeer bundle except  Santa's Reindeer Poses for Reindeer, Sleigh, Reigns, and Nikolai 9 which costs $6.03 in cart; but the bundle costs $16.92 in cart. Shouldn't those of us who bought the Reindeer bundle during the December prerelease get it for just the cost of the poses?

    We're looking into it

    Any updates on this issue??? Or are purchasers of the Sleigh Bundle which contained most of the items just out of luck? 

    Still nothing from DAZ?  

  • LeticiaLeticia Posts: 126

    It's the weekend.  No one's answering the phone who could explain, verify, or fix it.  If you guess right, you might get a refund after the sale based on what was intended.  If you don't, they're happy to have your money, or you can refund EVERYTHING.

  • tsroemitsroemi Posts: 2,748

    Leticia said:

    It's the weekend.  No one's answering the phone who could explain, verify, or fix it.  If you guess right, you might get a refund after the sale based on what was intended.  If you don't, they're happy to have your money, or you can refund EVERYTHING.

    Well, somebody must be available at DAZ, who were the mods reporting the issue to otherwise? I just think that quite some time has passed now since this happened as they wrote here, so would like to know about the results eventually.  

  • LeticiaLeticia Posts: 126

    tsroemi said:

    Leticia said:

    It's the weekend.  No one's answering the phone who could explain, verify, or fix it.  If you guess right, you might get a refund after the sale based on what was intended.  If you don't, they're happy to have your money, or you can refund EVERYTHING.

    Well, somebody must be available at DAZ, who were the mods reporting the issue to otherwise? I just think that quite some time has passed now since this happened as they wrote here, so would like to know about the results eventually.  

    Reporting doesn't mean anyone's read the report, much less someone with the authority to make a decision. 

  • tsroemitsroemi Posts: 2,748

    Leticia said:

    tsroemi said:

    Leticia said:

    It's the weekend.  No one's answering the phone who could explain, verify, or fix it.  If you guess right, you might get a refund after the sale based on what was intended.  If you don't, they're happy to have your money, or you can refund EVERYTHING.

    Well, somebody must be available at DAZ, who were the mods reporting the issue to otherwise? I just think that quite some time has passed now since this happened as they wrote here, so would like to know about the results eventually.  

    Reporting doesn't mean anyone's read the report, much less someone with the authority to make a decision. 

    I think I just found a way to save myself the hassle about the reindeer bundle, will probably just buy the Norse add-on bundle which has nice and useful items (to me).  

  • Richard HaseltineRichard Haseltine Posts: 100,990

    We have sent another messenger drone out into hyperspace.

This discussion has been closed.