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New Genesis, New Sales Thread: Report Issues Here "Reporting Only"

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  • AgitatedRiotAgitatedRiot Posts: 4,437

    I put one item in my cart and used the code and zero dollars for Boys Night Out | Daz 3D for my Deco Downtime | Daz 3D

  • WendyLuvsCatzWendyLuvsCatz Posts: 38,227

    glaseye said:

    WendyLuvsCatz said:

    a free gift but I didn't need add the code?

    1FREEGIFT

    was $0 in cart without it

    Yeah, I got that too. And I think DAZ better take a quick look at it, as it appears I can do it again and again (one item at the time shows as free. And no, I did not do that although it is ofcourse tempting..... cheeky )

    Just tested again, not fixed presumably because I didn't checkout

    I emptied my cart

    mods should flag this up as many would be taking advantage

    I in good faith simply cannot  

  • ArtAngelArtAngel Posts: 1,694

    WendyLuvsCatz said:

    glaseye said:

    WendyLuvsCatz said:

    a free gift but I didn't need add the code?

    1FREEGIFT

    was $0 in cart without it

    Yeah, I got that too. And I think DAZ better take a quick look at it, as it appears I can do it again and again (one item at the time shows as free. And no, I did not do that although it is ofcourse tempting..... cheeky )

    Just tested again, not fixed presumably because I didn't checkout

    I emptied my cart

    mods should flag this up as many would be taking advantage

    I in good faith simply cannot  

    Oh precious me thinks yes we deserves it. Shut-up you mangy moron No master me thinks Daz is fishing us like fishes. S-H-U-T U-P! But master we thinks- We are better than that Precious. Yes master. We don't does these things. Exactly.
  • glaseyeglaseye Posts: 1,311

    WendyLuvsCatz said:

    glaseye said:

    WendyLuvsCatz said:

    a free gift but I didn't need add the code?

    1FREEGIFT

    was $0 in cart without it

    Yeah, I got that too. And I think DAZ better take a quick look at it, as it appears I can do it again and again (one item at the time shows as free. And no, I did not do that although it is ofcourse tempting..... cheeky )

    Just tested again, not fixed presumably because I didn't checkout

    I emptied my cart

    mods should flag this up as many would be taking advantage

    I in good faith simply cannot  

    As far as I can tell, it is fixed (but you probably still haven't used the code yet, as your initial buy went through without using that code; so you still have a functional, one-time-use, code).

  • WendyLuvsCatzWendyLuvsCatz Posts: 38,227

    glaseye said:

    WendyLuvsCatz said:

    glaseye said:

    WendyLuvsCatz said:

    a free gift but I didn't need add the code?

    1FREEGIFT

    was $0 in cart without it

    Yeah, I got that too. And I think DAZ better take a quick look at it, as it appears I can do it again and again (one item at the time shows as free. And no, I did not do that although it is ofcourse tempting..... cheeky )

    Just tested again, not fixed presumably because I didn't checkout

    I emptied my cart

    mods should flag this up as many would be taking advantage

    I in good faith simply cannot  

    As far as I can tell, it is fixed (but you probably still haven't used the code yet, as your initial buy went through without using that code; so you still have a functional, one-time-use, code).

    yeah that's true but to test it I would need to check something out and again don't feel right about doing that

    I have benefitted from many glitches in the past so no angel but am doing my best going forth as cannot undo the past

    I had my come to Jesus moment a few years ago when there was a big glitch and a lot of DAZ Premier Artists were very distressed

    it's not a victimless crime

  • glaseyeglaseye Posts: 1,311

    WendyLuvsCatz said:

    yeah that's true but to test it I would need to check something out and again don't feel right about doing that

    I have benefitted from many glitches in the past so no angel but am doing my best going forth as cannot undo the past

    I had my come to Jesus moment a few years ago when there was a big glitch and a lot of DAZ Premier Artists were very distressed

    it's not a victimless crime

    I get that... I did try it, as - in this case - the items are all DAZ Originals; I don't say that makes it right, but it does make me feel less guilty for this specific instance....

    (And if DAZ wants it corrected, I haven't downloaded the files yet. Still got alot of items to dl anyway, even from last year.....)

  • arks0ngarks0ng Posts: 273

    What $$ are people getting the Sleipnir bundle for? With the horse mega bundle, I didn't get an inbox message for ages, but still had the right price in cart. Hopefully it's the same for this? (I own both the original horse 3 bundle, and the new mega one)

  • PerttiAPerttiA Posts: 10,024

    arks0ng said:

    What $$ are people getting the Sleipnir bundle for? With the horse mega bundle, I didn't get an inbox message for ages, but still had the right price in cart. Hopefully it's the same for this? (I own both the original horse 3 bundle, and the new mega one)

    On it's own $15.47, adding one of the smaller bundles gets it down to $12.90 

  • Charlie JudgeCharlie Judge Posts: 12,741

    tsroemi said:

    Charlie Judge said:

    frank0314 said:

    Charlie Judge said:

    Cris Palomino said:

    felis said:

    Cris Palomino said:

    ioonrxoon said:

    So nothing for those who already bought the reindeer bundle previously?

    Please check your messages; there should be a message regarding the reindeer bundle. 

    Edit: you may need to contact customer service if you do not have a message for this and believe you should.

    Does that message explicetly mention 'reindeer bundle'? 

     

    Transform Your Daz Horse 3

    Tell endless mystical tales with even more Bundles for Daz Horse 3! 
    For a limited time, enjoy an EXTRA 20% OFF the Daz Horse 3 Reindeer Add-On Bundle or Daz Horse 3 Norse Add-On Bundle, OR get an EXTRA 30% OFF* when you buy both.

    That doesn't really account for owning all the items in the Reindeer bundle except  Santa's Reindeer Poses for Reindeer, Sleigh, Reigns, and Nikolai 9 which costs $6.03 in cart; but the bundle costs $16.92 in cart. Shouldn't those of us who bought the Reindeer bundle during the December prerelease get it for just the cost of the poses?

    We're looking into it

    Any updates on this issue??? Or are purchasers of the Sleigh Bundle which contained most of the items just out of luck? 

     

    Richard Haseltine said:

    We have sent another messenger drone out into hyperspace.

    Thanks for trying; but it looks like DAZ is not going to do anything about it.  nono So, checking out without the  Daz Horse 3 Reindeer Add-On Bundle even though it would have given me a better discount on the Daz Horse 3 Norse Add-On Bundle. 

  • Rosie DRosie D Posts: 72

     

    Charlie Judge said:

    tsroemi said:

    Charlie Judge said:

    frank0314 said:

    Charlie Judge said:

    Cris Palomino said:

    felis said:

    Cris Palomino said:

    ioonrxoon said:

    So nothing for those who already bought the reindeer bundle previously?

    Please check your messages; there should be a message regarding the reindeer bundle. 

    Edit: you may need to contact customer service if you do not have a message for this and believe you should.

    Does that message explicetly mention 'reindeer bundle'? 

     

    Transform Your Daz Horse 3

    Tell endless mystical tales with even more Bundles for Daz Horse 3! 
    For a limited time, enjoy an EXTRA 20% OFF the Daz Horse 3 Reindeer Add-On Bundle or Daz Horse 3 Norse Add-On Bundle, OR get an EXTRA 30% OFF* when you buy both.

    That doesn't really account for owning all the items in the Reindeer bundle except  Santa's Reindeer Poses for Reindeer, Sleigh, Reigns, and Nikolai 9 which costs $6.03 in cart; but the bundle costs $16.92 in cart. Shouldn't those of us who bought the Reindeer bundle during the December prerelease get it for just the cost of the poses?

    We're looking into it

    Any updates on this issue??? Or are purchasers of the Sleigh Bundle which contained most of the items just out of luck? 

     

    Richard Haseltine said:

    We have sent another messenger drone out into hyperspace.

    Thanks for trying; but it looks like DAZ is not going to do anything about it.  nono So, checking out without the  Daz Horse 3 Reindeer Add-On Bundle even though it would have given me a better discount on the Daz Horse 3 Norse Add-On Bundle. 

    Same here except I have added Santa's Reindeer Poses for Reindeer, Sleigh, Reigns, and Nikolai 9 to my cart.

  • Richard HaseltineRichard Haseltine Posts: 100,990

    Rosie D said:

     

    Charlie Judge said:

    tsroemi said:

    Charlie Judge said:

    frank0314 said:

    Charlie Judge said:

    Cris Palomino said:

    felis said:

    Cris Palomino said:

    ioonrxoon said:

    So nothing for those who already bought the reindeer bundle previously?

    Please check your messages; there should be a message regarding the reindeer bundle. 

    Edit: you may need to contact customer service if you do not have a message for this and believe you should.

    Does that message explicetly mention 'reindeer bundle'? 

     

    Transform Your Daz Horse 3

    Tell endless mystical tales with even more Bundles for Daz Horse 3! 
    For a limited time, enjoy an EXTRA 20% OFF the Daz Horse 3 Reindeer Add-On Bundle or Daz Horse 3 Norse Add-On Bundle, OR get an EXTRA 30% OFF* when you buy both.

    That doesn't really account for owning all the items in the Reindeer bundle except  Santa's Reindeer Poses for Reindeer, Sleigh, Reigns, and Nikolai 9 which costs $6.03 in cart; but the bundle costs $16.92 in cart. Shouldn't those of us who bought the Reindeer bundle during the December prerelease get it for just the cost of the poses?

    We're looking into it

    Any updates on this issue??? Or are purchasers of the Sleigh Bundle which contained most of the items just out of luck? 

     

    Richard Haseltine said:

    We have sent another messenger drone out into hyperspace.

    Thanks for trying; but it looks like DAZ is not going to do anything about it.  nono So, checking out without the  Daz Horse 3 Reindeer Add-On Bundle even though it would have given me a better discount on the Daz Horse 3 Norse Add-On Bundle. 

    Same here except I have added Santa's Reindeer Poses for Reindeer, Sleigh, Reigns, and Nikolai 9 to my cart.

    We are told that the bundle should have had the same pay only for what you don't already own as the other horse bundles. Unfortunately this is unlikely to be fixed before Monday, but if you purchase and open a support ticket you should get a refund (assuming the process cannot be automated). In this case you could point out that you were meant to be getting a discount on the bundle, which I would assume would be cheaper than the poses on their own, and ask them to adjust the order and price to match.

  • arks0ngarks0ng Posts: 273

    PerttiA said:

    arks0ng said:

    What $$ are people getting the Sleipnir bundle for? With the horse mega bundle, I didn't get an inbox message for ages, but still had the right price in cart. Hopefully it's the same for this? (I own both the original horse 3 bundle, and the new mega one)

    On it's own $15.47, adding one of the smaller bundles gets it down to $12.90 

    Huh, adding the horse Base Materials with it gets it down to $11.61 for me, without using any codes. 

    I don't think I'll ever quite understand the discounts here

  • doubledeviantdoubledeviant Posts: 1,143
    edited February 2023
    Richard Haseltine said:

    We are told that the bundle should have had the same pay only for what you don't already own as the other horse bundles. Unfortunately this is unlikely to be fixed before Monday, but if you purchase and open a support ticket you should get a refund (assuming the process cannot be automated). In this case you could point out that you were meant to be getting a discount on the bundle, which I would assume would be cheaper than the poses on their own, and ask them to adjust the order and price to match.

    I took one screenshot of my cart showing $12.34 for the Reindeer bundle and another screenshot of my cart showing $5.02 for Santa's Reindeer Poses, otherwise showing the same makeup of items in each cart.

    I mentioned this thread and asked for a partial refund in the amount of the difference of $7.32, issued as store credit.

    Anything else I should need for customer service to issue the refund with minimal hassle?
    Post edited by doubledeviant on
  • ioonrxoonioonrxoon Posts: 893

    @doubledeviant You should be getting more than just the difference, as it doesn't account for the bundled price (which should make the item cheaper), nor the extra 20% discount from banner (or 30% if you get the Norse bundle as well).

  • winmathwinmath Posts: 140

    The original bundle - Sleigh Ride Bundle:

    The new bundle - Daz Horse 3 Reindeer Add-On Bundle - is missing the Frozen Glass Shaders and Horse 3.

    The way DAZ is playing with overlapping bundles is getting silly.

     

     

  • doubledeviantdoubledeviant Posts: 1,143
    ioonrxoon said:

    @doubledeviant You should be getting more than just the difference, as it doesn't account for the bundled price (which should make the item cheaper), nor the extra 20% discount from banner (or 30% if you get the Norse bundle as well).

    I know, but I'm well into a work shift and lacking the drive to puzzle out which discounts are already applying and how much less it should cost. I figure the amount should be at least equal to the difference, and I'd take that as "good enough". But if customer service thinks it should be a bigger refund, I won't argue. ;)
  • tsroemitsroemi Posts: 2,748

    Richard Haseltine said:

    Rosie D said:

     

    Charlie Judge said:

    tsroemi said:

    Charlie Judge said:

    frank0314 said:

    Charlie Judge said:

    Cris Palomino said:

    felis said:

    Cris Palomino said:

    ioonrxoon said:

    So nothing for those who already bought the reindeer bundle previously?

    Please check your messages; there should be a message regarding the reindeer bundle. 

    Edit: you may need to contact customer service if you do not have a message for this and believe you should.

    Does that message explicetly mention 'reindeer bundle'? 

     

    Transform Your Daz Horse 3

    Tell endless mystical tales with even more Bundles for Daz Horse 3! 
    For a limited time, enjoy an EXTRA 20% OFF the Daz Horse 3 Reindeer Add-On Bundle or Daz Horse 3 Norse Add-On Bundle, OR get an EXTRA 30% OFF* when you buy both.

    That doesn't really account for owning all the items in the Reindeer bundle except  Santa's Reindeer Poses for Reindeer, Sleigh, Reigns, and Nikolai 9 which costs $6.03 in cart; but the bundle costs $16.92 in cart. Shouldn't those of us who bought the Reindeer bundle during the December prerelease get it for just the cost of the poses?

    We're looking into it

    Any updates on this issue??? Or are purchasers of the Sleigh Bundle which contained most of the items just out of luck? 

     

    Richard Haseltine said:

    We have sent another messenger drone out into hyperspace.

    Thanks for trying; but it looks like DAZ is not going to do anything about it.  nono So, checking out without the  Daz Horse 3 Reindeer Add-On Bundle even though it would have given me a better discount on the Daz Horse 3 Norse Add-On Bundle. 

    Same here except I have added Santa's Reindeer Poses for Reindeer, Sleigh, Reigns, and Nikolai 9 to my cart.

    We are told that the bundle should have had the same pay only for what you don't already own as the other horse bundles. Unfortunately this is unlikely to be fixed before Monday, but if you purchase and open a support ticket you should get a refund (assuming the process cannot be automated). In this case you could point out that you were meant to be getting a discount on the bundle, which I would assume would be cheaper than the poses on their own, and ask them to adjust the order and price to match.

    Richard, thanks for all your efforts! I was too tired to wait any longer yesterday and finally got myself the Sleipnir bundle instead. Yeah I know, discounts are better with the Reindeer bundle in addition, but even so, it's still not expensive, so it's fine with me this way. Hope everyone else gets their refunds though.

  • mwokeemwokee Posts: 1,275
    edited February 2023

    This is not an issue but more of questionable customer satisfaction. I purchased "Sleigh Ride Bundle" back in December and today Daz put out "Daz Horse 3 Reindeer Add-On Bundle." The only difference between the two is the new bundle includes an extra pose product. If you put the new bundle in your cart, you "only pay" for products you don't have, so my cost is $10.92. However, if I put the pose product in my cart by itself, it's $6.70. I am assuming you have to purchase the bundle to get the incentives being offered today. On another note, the incentives really aren't that good (at least for me) so in this case, I don't think I'm really missing out. Just pointing this out.

    Post edited by mwokee on
  • mwokeemwokee Posts: 1,275

    mwokee said:

    This is not an issue but more of questionable customer satisfaction. I purchased "Sleigh Ride Bundle" back in December and today Daz put out "Daz Horse 3 Reindeer Add-On Bundle." The only difference between the two is the new bundle includes an extra pose product. If you put the new bundle in your cart, you "only pay" for products you don't have, so my cost is $10.92. However, if I put the pose product in my cart by itself, it's $6.70. I am assuming you have to purchase the bundle to get the incentives being offered today. On another note, the incentives really aren't that good (at least for me) so in this case, I don't think I'm really missing out. Just pointing this out.

    Upon further review many of the poses appear to be the same between the two products. Was the bundle offered in December temporary/exclusive (it's not in the store any more) but you're bringing it back and just changing a few words around in descriptions? It would have been nice if you purchased the previous bundle, you would qualify for the incentives being offered today. At least this time around artists are getting some lead time before the Christmas holiday. It's really bad marketing to put out holiday themed products only a few days before the event.

  • Richard HaseltineRichard Haseltine Posts: 100,990

    mwokee said:

    This is not an issue but more of questionable customer satisfaction. I purchased "Sleigh Ride Bundle" back in December and today Daz put out "Daz Horse 3 Reindeer Add-On Bundle." The only difference between the two is the new bundle includes an extra pose product. If you put the new bundle in your cart, you "only pay" for products you don't have, so my cost is $10.92. However, if I put the pose product in my cart by itself, it's $6.70. I am assuming you have to purchase the bundle to get the incentives being offered today. On another note, the incentives really aren't that good (at least for me) so in this case, I don't think I'm really missing out. Just pointing this out.

    No, the bundle price is for the full bundle - it should then be reduced pro rata from that to relfect that the poses are the only thing you don't have - I suspect that would make it very cheap, though I'm too lazy to work the numbers out.

  • barbultbarbult Posts: 24,245
    edited February 2023

    Richard Haseltine lazy? laugh That's quite a joke. I've never seen anybody work harder helping people in these forums.

    Post edited by barbult on
  • Charlie JudgeCharlie Judge Posts: 12,741
    edited February 2023

    I still have both the "Saddle Up Your New Horse" (Horse 3 bundles for just the price of owned items) and the "A FREE Gift Straight From the Horse’s Mouth" orange banners showing; but neither one of them is working. The Horse 3 bundles are not free even though I own all the items and the discount codes in the 'Horse's Mouth' banner don't work and come back 'coupon code invalid'. Please fix.

    Post edited by Charlie Judge on
  • Cris PalominoCris Palomino Posts: 11,385

    Charlie Judge said:

    I still have both the "Saddle Up Your New Horse" (Horse 3 bundles for just the price of owned items) and the "A FREE Gift Straight From the Horse’s Mouth" orange banners showing; but neither one of them is working. The Horse 3 bundles are not free even though I own all the items and the discount codes in the 'Horse's Mouth' banner don't work and come back 'coupon code invalid'. Please fix.

    1FREEGIFT didn't work for me either. Will report both, may not happen till office hours. 

  • davesodaveso Posts: 7,024

    the extra 50% off coupon is not working either, it is still in my messages

  • Charlie JudgeCharlie Judge Posts: 12,741
    edited February 2023

    Cris Palomino said:

    Charlie Judge said:

    I still have both the "Saddle Up Your New Horse" (Horse 3 bundles for just the price of owned items) and the "A FREE Gift Straight From the Horse’s Mouth" orange banners showing; but neither one of them is working. The Horse 3 bundles are not free even though I own all the items and the discount codes in the 'Horse's Mouth' banner don't work and come back 'coupon code invalid'. Please fix.

    1FREEGIFT didn't work for me either. Will report both, may not happen till office hours. 

    Well, it appears that DAZ has 'fixed' the problem by simply removing the messages. Way to go DAZ!

     

    Richard Haseltine said:

    We are told that the bundle should have had the same pay only for what you don't already own as the other horse bundles. Unfortunately this is unlikely to be fixed before Monday, but if you purchase and open a support ticket you should get a refund (assuming the process cannot be automated). In this case you could point out that you were meant to be getting a discount on the bundle, which I would assume would be cheaper than the poses on their own, and ask them to adjust the order and price to match.

    BUT, despite Richard's post, they have not made the  Daz Horse 3 Reindeer Add-On Bundle available for "pay only for the items you don't own". Definitely not happy. angry

    Post edited by Charlie Judge on
  • barbultbarbult Posts: 24,245

    FLash sale URL is bad. It is missing the slash between com and big.

  • Bunyip02Bunyip02 Posts: 8,632

    barbult said:

    FLash sale URL is bad. It is missing the slash between com and big.

    Getting an OOPS message

  • barbultbarbult Posts: 24,245

    Bunyip02 said:

    barbult said:

    FLash sale URL is bad. It is missing the slash between com and big.

    Getting an OOPS message

    Of course, because their URL is misformed. Use https://www.daz3d.com/big-savings-on-lots-of-items

  • Charlie JudgeCharlie Judge Posts: 12,741
    edited February 2023

    barbult said:

    Bunyip02 said:

    barbult said:

    FLash sale URL is bad. It is missing the slash between com and big.

    Getting an OOPS message

    Of course, because their URL is misformed. Use https://www.daz3d.com/big-savings-on-lots-of-items

    It is now working for me. So maybe it has been fixed and is a cache issue for you. Try a hard refresh 

    Post edited by Charlie Judge on
  • Charlie JudgeCharlie Judge Posts: 12,741

    Richard Haseltine said:

    We are told that the bundle should have had the same pay only for what you don't already own as the other horse bundles. Unfortunately this is unlikely to be fixed before Monday, but if you purchase and open a support ticket you should get a refund (assuming the process cannot be automated). In this case you could point out that you were meant to be getting a discount on the bundle, which I would assume would be cheaper than the poses on their own, and ask them to adjust the order and price to match.

    The Daz Horse 3 Reindeer Add-On Bundle still has not been made available for "pay only for items you don't own".  Is this still going to be fixed?

This discussion has been closed.