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New Genesis, New Sales Thread: Report Issues Here "Reporting Only"

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  • cherpenbeckcherpenbeck Posts: 1,412

    Gift Card bought with Paypal didn't give 10% back, is that right? (But I did get tokens).

    Besides, today I used tokens (which worked fine), but then I also used one of my DAZ+ coupons, and it was applied just half. Do the tokens diminish the coupons? That should not be!

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  • Charlie JudgeCharlie Judge Posts: 12,741

    cherpenbeck said:

    Gift Card bought with Paypal didn't give 10% back, is that right? (But I did get tokens).

    Besides, today I used tokens (which worked fine), but then I also used one of my DAZ+ coupons, and it was applied just half. Do the tokens diminish the coupons? That should not be!

    When was the gift card bought? If it was today you don't get the 10% back for paying with PayPal until 17 March. 

  • cherpenbeckcherpenbeck Posts: 1,412

    Gift card was bought 2023-03-14.

  • Charlie JudgeCharlie Judge Posts: 12,741
    edited March 2023

    cherpenbeck said:

    Gift card was bought 2023-03-14.

    There was no payback for using PayPal on that date; instead the gift cards were already discounted. However, it is noted that the ' Pay It Forward' message which included the payback was erronously left up on the site for a number of hours before it was taken down. So, if you purchased the gift card before the message was taken down it might be worth opening a help ticket with customer service sales support.

    Post edited by Charlie Judge on
  • cherpenbeckcherpenbeck Posts: 1,412

    At the moment, I'm more interested in the DAZ+ Coupon which was applied with only half it's value. Do the tokens take away from the coupons? THAT would be really annoying! These coupons are payed for with my membership!

  • Charlie JudgeCharlie Judge Posts: 12,741

    cherpenbeck said:

    At the moment, I'm more interested in the DAZ+ Coupon which was applied with only half it's value. Do the tokens take away from the coupons? THAT would be really annoying! These coupons are payed for with my membership!

    They are not supposed to but sometimes it happens. Since the coupons are a fixed price discount it depends on what order the discounts are calculated.  The only solution is to take screenshots of the cart before and after the ccoupon is applied and request Customer Service to refund the difference between the full $6 and the amount your order is actually reduced.

    Possibly a mod could report to the issue to DAZ; but at this point it probably could not be corrected before the sale changes.

  • tyra_oeildelouptyra_oeildeloup Posts: 329
    edited March 2023

    Getting yesterday's page for now when clicking new header

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    Post edited by tyra_oeildeloup on
  • Cris PalominoCris Palomino Posts: 11,385

    tyra_oeildeloup said:

    Getting yesterday's page for now when clicking new header

    Sometimes it can be a cache issue. I'm seeing the new page. 

  • PerttiAPerttiA Posts: 10,024

    So, it's 9AM here, I have completed all my morning routines, loaded up with coffee and ready to dig into the depths of DAZ Store, except...

    Does one need to buy "Joan 9 High Elf Add-On Bundle" in every cart until monday morning now as half the sales is dependent on buying it - No mention of owning it or giving the discount for owning it.

    With the selection in Mad Artists being back to normal 3-4 thousand items, there is not much to spend the credit and tokens collected on.

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  • Richard HaseltineRichard Haseltine Posts: 100,988

    PerttiA said:

    So, it's 9AM here, I have completed all my morning routines, loaded up with coffee and ready to dig into the depths of DAZ Store, except...

    Does one need to buy "Joan 9 High Elf Add-On Bundle" in every cart until monday morning now as half the sales is dependent on buying it - No mention of owning it or giving the discount for owning it.

    With the selection in Mad Artists being back to normal 3-4 thousand items, there is not much to spend the credit and tokens collected on.

    Those are the same offers as yesterday, so they are expected to be used only once (though I daresay Daz would be happy for you to make multiple purchases).

  • PerttiAPerttiA Posts: 10,024

    Richard Haseltine said:

    Those are the same offers as yesterday,

    My point exactly... If one bought the bundle yesterday, what does one buy today?

    Anyway, yesterday was sort of "all you can eat buffet"... One had to come to ones senses at some point, not to alert any sensors for dubious activities blush

  • Charlie JudgeCharlie Judge Posts: 12,741

    Store credit has been added to my account for my one PayPal purchase on 15 March which included both items and store credit.  Although there was no mention of an exclusion for purchasing  store credit, the amount I received in my account did not include 10% of the amount of the store credit purchase. Not Happy !!! angry

  • PerttiAPerttiA Posts: 10,024
    edited March 2023

    I got a banner telling "As promised, your Store Credit has been added to your account" and I can see the "Manual adjustment to store credit", but the balance has not changed accordingly.

    I bought two gift cards that day (15th), and the amount of given credit covered both of them.

    Post edited by PerttiA on
  • Charlie JudgeCharlie Judge Posts: 12,741
    edited March 2023

    PerttiA said:

    I got a banner telling "As promised, your Store Credit has been added to your account" and I can see the "Manual adjustment to store credit", but the balance has not changed accordingly.

    I bought two gift cards that day (15th), and the amount of given credit covered both of them.

     Were your gift card purchases seperate orders or part of an order with other items? My gift card purchase was part of an order with other items. So, that may be what the problem is.

    Also since you pointed it out I checked my store credit accoun and found that while the store credit was manually added the current balance did not update to include it. Would some mod please point this problem out to DAZ ?

    Post edited by Charlie Judge on
  • PerttiAPerttiA Posts: 10,024

    Charlie Judge said:

    PerttiA said:

    I got a banner telling "As promised, your Store Credit has been added to your account" and I can see the "Manual adjustment to store credit", but the balance has not changed accordingly.

    I bought two gift cards that day (15th), and the amount of given credit covered both of them.

     Were your gift card purchases seperate orders or part of an order with other items? My gift card purchase was part of an order with other items. So, that may be what the problem is.

    Also since you pointed it out I checked my store credit accoun and found that while the store credit was manually added the current balance did not update to include it. Would some mod please point this problem out to DAZ ?

    Separate orders as I think it is always better to keep it simple 

  • PerttiAPerttiA Posts: 10,024

    PerttiA said:

    I got a banner telling "As promised, your Store Credit has been added to your account" and I can see the "Manual adjustment to store credit", but the balance has not changed accordingly.

    Once I made a purchase, the Current Balance was updated to include the given 10% 

  • Richard HaseltineRichard Haseltine Posts: 100,988

    PerttiA said:

    PerttiA said:

    I got a banner telling "As promised, your Store Credit has been added to your account" and I can see the "Manual adjustment to store credit", but the balance has not changed accordingly.

    Once I made a purchase, the Current Balance was updated to include the given 10% 

    For the Gift Card(s) too?

  • PerttiAPerttiA Posts: 10,024

    Richard Haseltine said:

    PerttiA said:

    PerttiA said:

    I got a banner telling "As promised, your Store Credit has been added to your account" and I can see the "Manual adjustment to store credit", but the balance has not changed accordingly.

    Once I made a purchase, the Current Balance was updated to include the given 10% 

    For the Gift Card(s) too?

    I buy all the assets with store credit, when I bring new money on the table the order includes only a gift card, so yes the credit was from buying two gift cards on two separate orders

  • Charlie JudgeCharlie Judge Posts: 12,741

    Charlie Judge said:

    PerttiA said:

    I got a banner telling "As promised, your Store Credit has been added to your account" and I can see the "Manual adjustment to store credit", but the balance has not changed accordingly.

    I bought two gift cards that day (15th), and the amount of given credit covered both of them.

     Were your gift card purchases seperate orders or part of an order with other items? My gift card purchase was part of an order with other items. So, that may be what the problem is.

    Also since you pointed it out I checked my store credit accoun and found that while the store credit was manually added the current balance did not update to include it. Would some mod please point this problem out to DAZ ?

    I am happy to report that my current available balance has now been updated to reflect the manual adjustment.

    However, I still did not receive 10% of the amount of the gift card purchase included in the order.

  • Richard HaseltineRichard Haseltine Posts: 100,988

    So currently some are gettign cerdit for Gift Cards purchased through PayPal and some are not? Were the nots close to the beginning/end of the Daz day?

  • Charlie JudgeCharlie Judge Posts: 12,741

    Richard Haseltine said:

    So currently some are gettign cerdit for Gift Cards purchased through PayPal and some are not? Were the nots close to the beginning/end of the Daz day?

    My "not" purchase was the middle of the DAZ day (12:56 MDT). However, the difference between getting or not getting the credit seems to be those who purchased the gift card by itself got the credit while those who purchased it with other items did not get credit for the gift card portion of the purchase. 

  • NathNath Posts: 2,808

    What is the time period over which the current round of Paypal store credit ran? I have an order on the 16th, but no credit added as of now.

  • Charlie JudgeCharlie Judge Posts: 12,741
    edited March 2023

    Nath said:

    What is the time period over which the current round of Paypal store credit ran? I have an order on the 16th, but no credit added as of now.

    It was only up for one day -- 15 March DAZ time.

    Post edited by Charlie Judge on
  • NathNath Posts: 2,808

    Charlie Judge said:

    Nath said:

    What is the time period over which the current round of Paypal store credit ran? I have an order on the 16th, but no credit added as of now.

    It was only up for one day -- 15 March DAZ time.

    OKay, thanks! 

  • Eggs ActlyEggs Actly Posts: 168

    Richard Haseltine said:

    So currently some are gettign cerdit for Gift Cards purchased through PayPal and some are not? Were the nots close to the beginning/end of the Daz day?

    I've been trying throughout the day, and both Amazon and Paypal fail to receive payment for gift cards.  

  • WandWWandW Posts: 2,820
    edited March 2023

    Has anyone else had problems with the DAZ+ PA coupon not applying properly with Tokens being used?

    It only takes off ~$3.60, which is 40% off of $6.00

     

     

    Post edited by WandW on
  • Richard HaseltineRichard Haseltine Posts: 100,988

    WandW said:

    Has anyone else had problems with the DAZ+ PA coupon not applying properly with Tokens being used?

    It only takes off ~$3.60, which is 40% off of $6.00

    Sounds like te commons issue with the ordering, will report.

    Will also report the issue for peopke not getting the store credit for Gift cards in mixed orders.

  • AelinAelin Posts: 112

    Has anyone problems when trying to pay with Paypal? It's the second time I'm trying to buy a Gift card today, but I have a never ending white page with blue circle and never I'm able to end the transaction. Yet, I can enter on my Paypal - and no amount being removed.

    I have nothing else than a Gift card in the cart.

    And it's already 9PM here, I can't stay until the middle of the night.

  • WonderlandWonderland Posts: 6,890
    edited March 2023

    In another thread people are saying tokens expire tomorrow but it tells me tonight, 

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    Post edited by Wonderland on
  • Richard HaseltineRichard Haseltine Posts: 100,988

    Wonderland said:

    In another thread people are saying tokens expire tomorrow but it tells me tonight, 

    As far as I know that is wrong, but it is very weird. Have you checked a diffrent browser or another device?

This discussion has been closed.