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[HELP] Daz 3D 4.8 Pro Freezes After Startup (Consider This Post Close)

R-O StudiosR-O Studios Posts: 99
edited December 2015 in Technical Help (nuts n bolts)

Hi,

I'm having problems with my DAZ Studio but in this video will explains it all.

 

What says in video description......

This happens after I put the auto and duf files in my document folder in ''DAZ 3D'' folder in my new custom build PC. It worked fine in old PC, if there is any fix for this all help will be appreciated.

 

Edit: Just an edit to clarify on what happened while I am still having this problem what I did is. I unstalled Daz Installer Manager and Daz Studio 4.8 Pro it's self and reinstall both of them but that did not work and still having the same problem as seen in the video and also unstalled it again, then I thought maybe deleting the files from my "app data", C: drive and my ''public documents'' on my PC to see if it works or not and that also did not work either, so like I said if there is any steps or fix to help this problem I am having, it will be appreciated.

Post edited by R-O Studios on
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Comments

  • Richard HaseltineRichard Haseltine Posts: 101,051

    The video isn't very informative, though I can see that your content is not correctly installed from the generic icons with an exclamation mark. Please describe what you are seeing as a supplement to the video.

  • R-O StudiosR-O Studios Posts: 99
    edited December 2015

    The content that was installed properly because I deleted it from my D: drive on my new PC. And on the video I'm just showing that it's frozen after it starts up, if you read my edit section above your post that will probably tell how this problem started in the first place for me, but what I know how this problem started I put the duf flies and auto-adapted folder and I had Daz Studio runing while that happened so by this time (12:48PM) I'm using Recuva to get file back to my documents the (C: drive) see if it can work normal as it sould.  

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  • Richard HaseltineRichard Haseltine Posts: 101,051

    So the UI loads but nothing then tresponds to clicks? Menus don't open, you can't switch panes by clicking on the tabs?

  • R-O StudiosR-O Studios Posts: 99
    edited December 2015

    I just open Daz Studio now and I can't do that ethier.

    Post edited by R-O Studios on
  • Richard HaseltineRichard Haseltine Posts: 101,051

    Can't do it as in the UI doesn't appear at all? OK, go to C:\Users\You\AppData\Roaming\DAZ3D\Studio 4, open the log file and scroll to the very end - what are the last half-dozen or so lines? (AppData is hidden by default, there's a check-box in the ribbon bar of Windows Explorer that will enable hidden files and folders.)

  • R-O StudiosR-O Studios Posts: 99
    edited December 2015

    I scrolled to the very end and here the picture of it

     

     

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    Post edited by R-O Studios on
  • R-O StudiosR-O Studios Posts: 99
    edited December 2015

    I took an another screenshot just in case if there is any problems in that section of the log file.

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    Post edited by R-O Studios on
  • Richard HaseltineRichard Haseltine Posts: 101,051

    That's fairly well towards the end - mine just adds

    WARNING: QFile::flush: No file engine. Is IODevice open?
    WARNING: QLayout: Cannot add null widget to QGridLayout/
    Executing startup script...
    Started in: C:/Program Files/DAZ 3D/DAZStudio4
    DAZ Studio Started
    Creating Pixel Buffer
    Pixel buffer - Width: 1024 Height: 1024
    Compiling OpenGL Shader...
    Fragment Shader:
    Fragment Shader compiled successfully.
    Linking Shader:
    Shader Program successfully linked.

    There shouldn't be any start-up script loading, unless you had a previous install of DS 4, as that has been the default for some time. You could try removing the .dsx files from the same folder as the log file, just move them to a temp folder away from the Studio4 folder for now and try restarting Daz Studio.

  • dash2128dash2128 Posts: 690

    My own 4.8 freezes up a lot, with NOT RESPONDING messages.

    ...A lot more than 4.6 did. 

  • R-O StudiosR-O Studios Posts: 99

    I took a another screenshot just in case if that in the log file.

    Richard Haseltine said:

    That's fairly well towards the end - mine just adds

    WARNING: QFile::flush: No file engine. Is IODevice open?
    WARNING: QLayout: Cannot add null widget to QGridLayout/
    Executing startup script...
    Started in: C:/Program Files/DAZ 3D/DAZStudio4
    DAZ Studio Started
    Creating Pixel Buffer
    Pixel buffer - Width: 1024 Height: 1024
    Compiling OpenGL Shader...
    Fragment Shader:
    Fragment Shader compiled successfully.
    Linking Shader:
    Shader Program successfully linked.

    There shouldn't be any start-up script loading, unless you had a previous install of DS 4, as that has been the default for some time. You could try removing the .dsx files from the same folder as the log file, just move them to a temp folder away from the Studio4 folder for now and try restarting Daz Studio.

    Okay I'm going to try that.

  • R-O StudiosR-O Studios Posts: 99
    edited December 2015

    Okay I just tried it and it did not work I have move the .dsx and the log to my D: drive but I have Daz Studio installed on my C: drive, and I have restarted Daz Studio and it's still having the same problem. I do not know a reinstall might help but I did that a lot of times and of course that did not work. I installed Windows 10 after my new PC was done being build so I don't know if using recovery might help, like going back before Daz Studio had this problem so I don't know what to do now. 

    Post edited by R-O Studios on
  • Richard HaseltineRichard Haseltine Posts: 101,051

    DS is running for most people with Windows 10. I thought you'd already said what security software you are using but I can't see that now, so I will ask - what security software are youn uisng?

  • R-O StudiosR-O Studios Posts: 99

    I am using Avast Free Antivirus.

  • Richard HaseltineRichard Haseltine Posts: 101,051

    Chck that its firewall is allowing local connections for DS and PostgreSQL or the DAZ Content Management Service, if you are still using Valentina. However, I would expect an issue there to show up earlier in the process.

  • R-O StudiosR-O Studios Posts: 99

    I never got a firewall for Avast, I'm using Windows Firewall.

  • R-O StudiosR-O Studios Posts: 99

    But I'll check it.

  • Richard HaseltineRichard Haseltine Posts: 101,051

    Well, the same applies - make sure it is allowing local connections for DS and the database engine (PosergreSQL or the DAZ Content Management Service).

  • R-O StudiosR-O Studios Posts: 99
    edited December 2015

    How do I check the connections for it on Windows Firewall?

    Post edited by R-O Studios on
  • R-O StudiosR-O Studios Posts: 99
    edited December 2015

    I just tried Daz Studio 4.9 public build and it works great and doesn't freeze like 4.8, maybe I should use that instead.

    Post edited by R-O Studios on
  • R-O StudiosR-O Studios Posts: 99

    Never mind it froze.

  • R-O StudiosR-O Studios Posts: 99
    edited December 2015

    I might or will restall Windows 10, because I don't know if anything else to fix Daz Stuido 4.8 or 4.9 on my PC right now but I think a restall might help it, and plus checked the advance settings on Windows Fire Wall and nothing was there for those two.

    Post edited by R-O Studios on
  • Richard HaseltineRichard Haseltine Posts: 101,051

    Reinstalling Windows without knowing what was wrong may only delay the reappearance of the issue - quickly if it was related to an update or to another application. Not that I can think of any other possible causes, but I would suggest opening a supor ticket before reinstalling and attaching your log file.

  • R-O StudiosR-O Studios Posts: 99

    Okay I'll do that.

  • R-O StudiosR-O Studios Posts: 99
    edited December 2015

    Okay I have created a support ticket and my log file is on it.

    Post edited by R-O Studios on
  • R-O StudiosR-O Studios Posts: 99

    Is the support open all week 24/7 or only on weekdays?

  • mjc1016mjc1016 Posts: 15,001
    rymochoa said:

    Is the support open all week 24/7 or only on weekdays?

    Ummm...yes.

    Usually most of the activity is during 'normal' working hours on weekdays.  

  • R-O StudiosR-O Studios Posts: 99

    Oh okay, thanks.

  • mjc1016mjc1016 Posts: 15,001

    Most of the things I've had tickets on have been handled on weekdays.  But I've had replies/responses over the weekend, too.  I would count those as exceptions, though and not the 'regular' behavior. 

  • R-O StudiosR-O Studios Posts: 99
    edited December 2015

    I as you can see I have different screenshots of the two log files from my two computers, is there a way to fix this for Windows Firewall or a for it step of some sort?

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    Post edited by R-O Studios on
  • Richard HaseltineRichard Haseltine Posts: 101,051

    The first is using the old Valentina engine, the second PostgreSQL - if it's the Valentina-using one that is problematic try installing PostgreSQL

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