Report sales errors here: "There's Always Another Sale™"

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Comments

  • Leana said:

    Does anyone know how long it can take to get a reply from a help ticket? I was charged too much on a the flash sale yesterday, so I want that amount refunded, the price in my cart was  16.66, but I was charged: 36.99. I'm eager to start using my new stuff that I bought, but if they don't pay me back I want to return them, I got a negative flashsale, they charged more then the current on sale price yesterday. 

    Uusally a few days

    Thanks for the reply!  I guess sometime in the middle of next week at the earliest then frown. I don't know if I dare to buy at this current 50% off flashsale, seams like there's a big risk that the same thing will happen again and they charge too much frown

  • Is "5-or-less" working for others?

    Also...

  • brvsnbrvsn Posts: 213

    Is "5-or-less" working for others?

    seems to work for me, I just tested and it added a 50% to the already duscounted price..

  • brvsn said:

    Is "5-or-less" working for others?

    seems to work for me, I just tested and it added a 50% to the already duscounted price..

    I'm getting "invalid", but I haven't used it.

    Maybe the combination of stuff in my cart is causing issues.

  • DMaxDMax Posts: 637

    There should really not be a 70% Stonemason sale. This is going to ruin me!

  • Richard HaseltineRichard Haseltine Posts: 102,933
    brvsn said:

    Is "5-or-less" working for others?

    seems to work for me, I just tested and it added a 50% to the already duscounted price..

    I'm getting "invalid", but I haven't used it.

    Maybe the combination of stuff in my cart is causing issues.

    No new items or PC items?

  • WolfwoodWolfwood Posts: 787
    brvsn said:

    Is "5-or-less" working for others?

    seems to work for me, I just tested and it added a 50% to the already duscounted price..

    I'm getting "invalid", but I haven't used it.

    Maybe the combination of stuff in my cart is causing issues.

    Problem with this code (and the one from yesterday) is that qualifing items duplicate with $XX off from current bundle offer. And once you added a sixth item (even if they are free in your cart), the code is not valid.

    So is mostly a choice do we stack with stonemason for a nice 85% discount or do we add more "free" items". 

    While i think the monster bundle offer is fantastic, i really don't need those items. So i think i will pass on both and wait for "another sale" hoping they do similar low cost bundles with sci-fi stuff.

  • L'AdairL'Adair Posts: 9,479
    edited June 2020

    Is "5-or-less" working for others?

    Also...

    It worked for me. While testing, I had the Age of Monsters bundle in the cart, along with another new release and several PC+ for a Day products. I added five qualifying items to the cart and applied the coupon. It discounted the five items as expected.

    In theory, coupons like these will cause an "invalid" error on three conditions, 1) the coupon has already been used; 2) none of the items in the cart qualify for the discount, or; 3) there are more than the maximum number of qualifying items in the cart.

    Are you getting an error message? If so, posting a screencap of your cart would be useful to the mods.

    ETA: Stannis really was "stick in the mud," wasn't he? lol

    Post edited by L'Adair on
  • evacynevacyn Posts: 975

    I was able to use the coupon on 5 items from a PA listed on the promo page (Human).

  • brvsn said:

    Is "5-or-less" working for others?

    seems to work for me, I just tested and it added a 50% to the already duscounted price..

    I'm getting "invalid", but I haven't used it.

    Maybe the combination of stuff in my cart is causing issues.

    No new items or PC items?

    I was trying to combine Age of Monsters, the freebies from that, plus the coupon.

    There's overlap between the Age of Monsters freebies and the set of things that qualify for the 5-or-fewer deal. I think I had more than 5 items that qualified for the deal, but were actually part of another promotion, so I ultimately had "more" than the 5-or-fewer in the cart... except they were in the cart as part of Age of Monsters.

    Not going to worry about that one, in any case.

  • L'Adair said:

    Is "5-or-less" working for others?

    Also...

    It worked for me. While testing, I had the Age of Monsters bundle in the cart, along with another new release and several PC+ for a Day products. I added five qualifying items to the cart and applied the coupon. It discounted the five items as expected.

    In theory, coupons like these will cause an "invalid" error on three conditions, 1) the coupon has already been used; 2) none of the items in the cart qualify for the discount, or; 3) there are more than the maximum number of qualifying items in the cart.

    Are you getting an error message? If so, posting a screencap of your cart would be useful to the mods.

    ETA: Stannis really was "stick in the mud," wasn't he? lol

    Yeah, in my case, I'm pretty sure I had more items in the cart that qualified for the coupon... except I had put them in the cart for Age of Monsters, not to be incorporated into the coupon.

    Not a big deal, anyway.

    And Stannis was the "mannis" :-)

    Plus,  he helped civilize the ones he didn't have burnt to death.

  • barbultbarbult Posts: 24,885
    Leana said:

    Does anyone know how long it can take to get a reply from a help ticket? I was charged too much on a the flash sale yesterday, so I want that amount refunded, the price in my cart was  16.66, but I was charged: 36.99. I'm eager to start using my new stuff that I bought, but if they don't pay me back I want to return them, I got a negative flashsale, they charged more then the current on sale price yesterday. 

    Uusally a few days

    Thanks for the reply!  I guess sometime in the middle of next week at the earliest then frown. I don't know if I dare to buy at this current 50% off flashsale, seams like there's a big risk that the same thing will happen again and they charge too much frown

    Sales tickets are usually handled pretty fast. Did you specify that it was Sales and not Technical Support? Tomorrow is a holiday for Daz employees and they don't work weekends, so if they don't handle it today, it will probably be next week. Sorry. Getting overcharged on store credit is a very unusual thing, I think. It has never happened to me and I use store credit for all purchases that accept it. If you want to try store credit again with the newer sale, I bet it will work OK.

  • firewardenfirewarden Posts: 1,484
    Sevrin said:

    As I've got both the bundle and the warrior king outfit, this is what I get for a purple bar.  At this point it's all getting a bit weird.

    I already own the Warrior King outfit. Do I need to purchase it again to get the banner? 

    Maybe?  Did you have the banner for Age of Heroes?  Maybe they're daisy-chained?

    Yes, I have the banner. I purchased the outfit again just in case, but did not get the new banner... I even tried the code and it said not valid. 

    So, I purchased the Age bundle earlier today, and this afternoon I saw the banner that said that since I had purchased the bundle and the Warrior King outfit, here's $10 off.  I bought the Edward pro bundle months ago.  So, I found two outfits from my wishlist that had big discounts, and added less than a buck and a half and the coupon.  Hope it eventually worked out for you.

    No, I put in a ticket. Waiting for a response. 

    Same here.

  • AtiAti Posts: 9,143

    I went out into the woods, even though it rained yesterday, and it was a bit muddy. How do I let Daz know they should send me the $45 worth of free stuff?

     

    :D :D :D

  • Kev914Kev914 Posts: 1,115

    I bought the following product https://www.daz3d.com/tan-skin-merchant-resource-for-genesis-8-males but there doesn't appear to be anyway to download it, except for Daz Central, which I haven't installed. The order page says it is not available through DIM. When I click on the Manual Download option, which is suppose to be available, there is no button to actually download. Oddly, for all the products that I have purchased recently, Daz Connect isn't listed at all for any of the products. But they all seemed to be available through Connect, except for the Tan-skin-merchant-resource-for genesis-8-males.

  • LeanaLeana Posts: 11,853
    KevinH said:

    I bought the following product https://www.daz3d.com/tan-skin-merchant-resource-for-genesis-8-males but there doesn't appear to be anyway to download it, except for Daz Central, which I haven't installed. The order page says it is not available through DIM. When I click on the Manual Download option, which is suppose to be available, there is no button to actually download. Oddly, for all the products that I have purchased recently, Daz Connect isn't listed at all for any of the products. But they all seemed to be available through Connect, except for the Tan-skin-merchant-resource-for genesis-8-males.

    Looks like another case of missing install files... 

  • barbult said:
    Leana said:

    Does anyone know how long it can take to get a reply from a help ticket? I was charged too much on a the flash sale yesterday, so I want that amount refunded, the price in my cart was  16.66, but I was charged: 36.99. I'm eager to start using my new stuff that I bought, but if they don't pay me back I want to return them, I got a negative flashsale, they charged more then the current on sale price yesterday. 

    Uusally a few days

    Thanks for the reply!  I guess sometime in the middle of next week at the earliest then frown. I don't know if I dare to buy at this current 50% off flashsale, seams like there's a big risk that the same thing will happen again and they charge too much frown

    Sales tickets are usually handled pretty fast. Did you specify that it was Sales and not Technical Support? Tomorrow is a holiday for Daz employees and they don't work weekends, so if they don't handle it today, it will probably be next week. Sorry. Getting overcharged on store credit is a very unusual thing, I think. It has never happened to me and I use store credit for all purchases that accept it. If you want to try store credit again with the newer sale, I bet it will work OK.

    Thank you so much for the reply! smiley I got a refund of the amount I overpaid yesterday, almost exact 24 hours after my ticket, I didn't notice it right away because I thought I would have to wait a few days more for a reply. I think that 24 hours is ok for a response and full refund, so am happy with the customer service. I didn't dare buy anything at the flash sale yesterday, incase there was something wrong with my account since that flashsale worked for most people.

     

    One odd thing, customer service advices me to take screenshots of my cart before checking out, how am I supposed to know when things will go wrong? is it right of them to basically say: we have so much bugs in our sales system so you need to take screenshots of every cart? surprise I was going to do this anyway since this is the second time I have overpaid, but for them to advice me to do this? surprise

  • memcneil70memcneil70 Posts: 4,326
    edited June 2020

    Since my second month using Daz, I started printing/save as .pdf copies of my shopping carts and name them 'Shopping Cart_2020_06_19' for example and also save the email confirmation and check the total price to make sure nothing went weird at the last second, and if I need to contact Customer Support, the SKU is on one and the other one shows what I had. It is useful if you have the add-on to see what percentage's off you received as well. I also make copies of the store promo pages. If an item is pulled later, I still have that for reference.

    What can I say, I am a bit .... retentive.

    Post edited by memcneil70 on
  • SBibbSBibb Posts: 599
    barbult said:
    Leana said:
     

    One odd thing, customer service advices me to take screenshots of my cart before checking out, how am I supposed to know when things will go wrong? is it right of them to basically say: we have so much bugs in our sales system so you need to take screenshots of every cart? surprise I was going to do this anyway since this is the second time I have overpaid, but for them to advice me to do this? surprise

    I suspect it has to do with how many different sales can be running at any given time, so it might be hard to keep track of which items are affecting what sale... especially if there's a flash sale going on. Thus far I haven't had the misfortune of having a cart change price mid-purchase, but I have been screenshotting almost every purchase when I can, just in case something goes awry.

  • SBibbSBibb Posts: 599

    Side note, looks like https://www.daz3d.com/ultrascenery--mossy-hollow is reporting the wrong required files, though the description is listed correctly.

    (I'm guessing the Nature Trees Pack 4 and Mossy Hollow ecologies had an accidental switch in the required files at some point, since that issue was there earlier).

  • ChoholeChohole Posts: 33,604
    edited June 2020
    SBibb said:

    Side note, looks like https://www.daz3d.com/ultrascenery--mossy-hollow is reporting the wrong required files, though the description is listed correctly.

    (I'm guessing the Nature Trees Pack 4 and Mossy Hollow ecologies had an accidental switch in the required files at some point, since that issue was there earlier).

    ISTR  there is already a thread about this

     

    Post edited by Chohole on
  • Richard HaseltineRichard Haseltine Posts: 102,933
    KevinH said:

    I bought the following product https://www.daz3d.com/tan-skin-merchant-resource-for-genesis-8-males but there doesn't appear to be anyway to download it, except for Daz Central, which I haven't installed. The order page says it is not available through DIM. When I click on the Manual Download option, which is suppose to be available, there is no button to actually download. Oddly, for all the products that I have purchased recently, Daz Connect isn't listed at all for any of the products. But they all seemed to be available through Connect, except for the Tan-skin-merchant-resource-for genesis-8-males.

    I doubt there are any Daz Central installers either. Reported the issue.

  • 3dOutlaw3dOutlaw Posts: 2,481

    Sales Error:  The 5 free items are using up my PC Save6 coupon.  Can we have them not affect the PC Save6 coupon?

  • AtiAti Posts: 9,143
    3dOutlaw said:

    Sales Error:  The 5 free items are using up my PC Save6 coupon.  Can we have them not affect the PC Save6 coupon?

    That's not because of this particular sale, that's how the coupons work in general.

    "Please note: Coupon will not fully apply if free items are in Shopping Cart."

  • davesodaveso Posts: 7,185
    Ati said:
    3dOutlaw said:

    Sales Error:  The 5 free items are using up my PC Save6 coupon.  Can we have them not affect the PC Save6 coupon?

    That's not because of this particular sale, that's how the coupons work in general.

    "Please note: Coupon will not fully apply if free items are in Shopping Cart."

    that way you often have to buy more stuff or not use the coupon to get the free items. Save it for a later sale or something where free items are not at play

  • scorpioscorpio Posts: 8,485

    I would like to buy the new Ultra scenery pack but due to the total confusion over what is actually needed Daz are yet again saving me money and costing a PA a sale.

  • evacynevacyn Posts: 975
    scorpio said:

    I would like to buy the new Ultra scenery pack but due to the total confusion over what is actually needed Daz are yet again saving me money and costing a PA a sale.

    I love Ultra Scenery but I unfortunately don't have the budget right now for add ons that need add ons.
  • scorpioscorpio Posts: 8,485
    evacyn said:
    scorpio said:

    I would like to buy the new Ultra scenery pack but due to the total confusion over what is actually needed Daz are yet again saving me money and costing a PA a sale.

     

    I love Ultra Scenery but I unfortunately don't have the budget right now for add ons that need add ons.

    I have the funds at the moment but I'm sick of the mess that is this sale. I don't feel that Daz give a dam about their customers or their PAs.

  • lana_lasslana_lass Posts: 520

    Happy Saturday one and all smiley Today's sales page has the following offer:

     

    "

    Buy any 2 Debut or Still New Releases to get an EXTRA 20% OFF* Debut New Releases

    Buy any 3 Debut or Still New Releases to get an EXTRA 20% OFF* Debut New Releases

    Buy any 4+ Debut or Still New Releasesto get an EXTRA 20% OFF* Debut New Releasesr" 

     

    im presuming this is an oversight and the extra x% off shouldn't be 20% on all lol? 

  • Cris PalominoCris Palomino Posts: 11,715
    lana_lass said:

    Happy Saturday one and all smiley Today's sales page has the following offer:

     

    "

    Buy any 2 Debut or Still New Releases to get an EXTRA 20% OFF* Debut New Releases

    Buy any 3 Debut or Still New Releases to get an EXTRA 20% OFF* Debut New Releases

    Buy any 4+ Debut or Still New Releasesto get an EXTRA 20% OFF* Debut New Releasesr" 

     

    im presuming this is an oversight and the extra x% off shouldn't be 20% on all lol? 

    Inquiring.

This discussion has been closed.