Survey

3141592654

 

Because they're far more likely to look at the quantifiable metrics rather than read through people's comments. And at board meetings, they're gonna be looking at answers en masse that can be painted on a graph

I cannot predict what Daz will do, but it has been my experience that when a survey is taken and someone takes the time to make a personal comment, those get a lot of attention.

I made some comments, but ... I doubt it will have an effect as things I am interested in (improved animation tools, conservative clothing, and male products) just are not the direction Daz is going.

Mark_e593e0a5

I have also taken the survey. The survey design suggests that it was never meant to get customers real opinion. A lot of essential questions only had positive answers. As for improvements, they did not provide any choices but adding things in a text box - which suggests that they had no idea what might be interesting for their customers. I showed this survey to a friend of mine who works for a company thjat does surveys, and his comment was that "they should consult with some professionals next time". 

ReneW

I wish they had put a blank box at the end of the survey with enough space to put additional general comments.

marble

If they want honest opinions, they should ask here. Of course, they wouldn't dare.

FSMCDesigns

marble said:

If they want honest opinions, they should ask here. Of course, they wouldn't dare.

Agree to a point, but it's been stated many times that most users don't use the forums, So if true, then posting it here would just give the options of the vocal minority, and you just look at other threads to see what they have to say, LOL

shg0816_13461e8196

When do we get the store credit? Is it a couple of days after the survey, or is it instanteous?

zombietaggerung

Not until April 1st, according to the banner/message.

kyoto kid

...on some questions they should have had a check box for "does not apply" or "not interested".

@ 3141592654  ...I'm a similar baot when it comes to clothing. Too much impractical stuff for the women (and way too many spike heels), as well as not enough decent male clothing (still no baseball uni). 

marble

FSMCDesigns said:

marble said:

If they want honest opinions, they should ask here. Of course, they wouldn't dare.

Agree to a point, but it's been stated many times that most users don't use the forums, So if true, then posting it here would just give the options of the vocal minority, and you just look at other threads to see what they have to say, LOL

 

Yeah, I find that assertion a little surprising really. The first thing I do when I get into new software (or gadgets, etc.) is to find the forum and ask questions. Generally the documentation leaves something to be desired or it doesn't really speak to me so the forum is the place I head for. DAZ documentation is awful so even more reason to ask questions here (and I think DAZ themselves rely on the community to support each other). And that word - community - is one that DAZ uses too so, unless they regard themselves apart from the DAZ community, I believe they should participate. At least they could answer some of the criticisms rather than leaving it to poor Richard to deflect all the flak.

WendyLuvsCatz

maybe their biggest customers just buy NFTs 

latexluv13_65ebcf7300

I did the survey last night. No coupon or store credit yet showing up. What's up with that?

marble

latexluv13_65ebcf7300 said:

I did the survey last night. No coupon or store credit yet showing up. What's up with that?

Read the small print ... April 1st.

Novica

MelissaGT said:

I had to LOL when I got to the question about "what is one thing you would change about the website" and my response was to remove anything having to with NFT's and crypto. Then literally the next question is "are you intersted in NFT's?" 

 

The one I had fun with was "what would you like to see added to Daz?" (in general) and I said, "Quality Control."  

SnowSultan

I thought it was a good survey and really didn't have much to rant or vent about (I know, shocking).   :)   Thanks to DAZ for offering the credit.

AllenArt

marble said:

shadowhawk1 said:

Or the section that only allows you to give positve comments instead of a neutral or negative one. 

 

I felt like the whole survey was like that. A kind of "When did you stop beating your wife?" thing. I ignored some of the options and wrote comments where there was a space to do so. I wish there had been a comment box for NFTs though.

Oh, I managed to get a few comments in about the NFT's....lol. 

cgidesign

I think the survey in general was ok. Only that one had to sort the "+membership benefits" without the option to say "I am not interested at all" is a bit missleading. If they are analyzing the results they might get an impression all participants want + and the most important benefit is x, while in reality maybe only a few participants really like + at all. But maybe I am wrong about that.

JOdel

I asked for more things with 3DL materials. Bet that will go over like a lead balloon.

Cris Palomino

I couldn't access my keyboard on my iPad. Had to redo the survey on my phone.

Ippotamus

I wonder what prompted the survey in the first place?

The complaints around here are both well documented and colorful.

 

shg0816_13461e8196

zombietaggerung said:

Not until April 1st, according to the banner/message.

 Thank you!  I can wait then

Mark_e593e0a5

Ippotamus said:

I wonder what prompted the survey in the first place?

The complaints around here are both well documented and colorful.

 

That is a bit of an issue with any forums. A dissatisfied user is more prone to posting than a satisfied one. The forum might have a more negative bias because of that. So, running a survey from time to time is generally a good idea. An even better idea is to use these survey results to improve service and to rethink the current strategy.

Given the communication and marketing "glitches" Daz had produced, mainly over the last two years, I have personal doubts that the survey will show much more positive results. Personally, NFT's are a no-go for me, and I have cancelled my DAZ+ membership because of that (and I told them so in the survey).

We will never know the real results of the survey, unless Daz tells us. 

richardandtracy

I asked for adequate documentation to be added to DS. If a function isn't adequately documented for the users to make the best of it, it may as well not be there at all wasting the programmer's and user's time.

Regards,

Richard.

 

caravelle

I clicked on the orange banner, filled out the survey and thought it had arrived. Then later I got an email inviting me to take part in the survey....

I wondered if anything had gone wrong with the submission, faithfully filled the thing out again, added a few more points - and it was accepted. So obviously there had been a problem with the first submission.

Ippotamus

Mark_e593e0a5 said:

Ippotamus said:

I wonder what prompted the survey in the first place?

The complaints around here are both well documented and colorful.

 

That is a bit of an issue with any forums. A dissatisfied user is more prone to posting than a satisfied one. The forum might have a more negative bias because of that. So, running a survey from time to time is generally a good idea. An even better idea is to use these survey results to improve service and to rethink the current strategy.

Given the communication and marketing "glitches" Daz had produced, mainly over the last two years, I have personal doubts that the survey will show much more positive results. Personally, NFT's are a no-go for me, and I have cancelled my DAZ+ membership because of that (and I told them so in the survey).

We will never know the real results of the survey, unless Daz tells us. 

Good point, I never thought about that.

AndrewJJP

I don't think they would have paid for the survey, and also paid people to complete the survey, if they were not interested. There were questions I wanted to be asked that I wasn't and in my experience, surveys have a box to fill in extra stuff that wasn't covered. I was surprised not to see that. I don't think that's because they don't care though, there could be many other reasons, including they don't have time to read it or they didn't think of it!

Likewise, they wouldn't ask about NFTs if they didn't want to know the answer. Why they care is of course another matter. (I know technically what they but I can't get my head around why anyone would buy one. Maybe that's my age. I put that I don't know what they are because I feel I'm missding the point, and that I'm not interested.)

Like others, I found it frustrating that there wasn't much of an opportunity to comment on the strategic pricing changes we seem to be seeing, and how it's substantially reduced my spending. I mentioned it in the boxes where I could. Even so, I still think I'd recommend Daz to friends. I like the software, and I can produce great results.

I do have one requirement but that's one for another thread maybe as perhaps it's possible...

Wonderland

Novica said:

MelissaGT said:

I had to LOL when I got to the question about "what is one thing you would change about the website" and my response was to remove anything having to with NFT's and crypto. Then literally the next question is "are you intersted in NFT's?" 

 

The one I had fun with was "what would you like to see added to Daz?" (in general) and I said, "Quality Control."  

I said better customer service, a program that doesn’t crash every 10 minutes and works with a 1080ti, G8s that don’t take forever to load and a whole LOT of things under OTHER in several categories. 

Daz_Travis

tj_1ca9500b said:

When they asked what I would suggest to change about the website, I said 'change the webstie', citing previous suggestions that I and others have made since the recent change.

All of that white space along the left column is dead space, and the sort options should be collapsible, allowing more product tiles to be shown across the page.  Oh and adding a 'jump to page' menu to the top of the page as well as the bottom of the page, and jumping to a new page using the page menu widget should go to the top of the page.

Also, the 'main shop page sort categories, i.e. People & Wearables, Hair, etc. should be in every sales page sort menu.  I'd absolutely love to be able to just sort by say environments and architecture, as an example.

It was annoying to try to type all of that into a tiny 'other' box though.  I used those tiny other boxes to cram a lot of words into them.

As for that rank stuff from 1-8, I don't remember all of the options now, but I ranked the whole 'Daz+ exclusive items' thing towards/at the bottom.  If NFTs was there I ranked it 8th.  I think there was something about forum badges, I ranked that towards the bottom too, along with private Daz+ forums which I almost never used anyways.

I mentioned the need to to give longtime customers decent discounts on Daz+ memberships, as we get less value out of said memberships.  What I mean here is that, like a number of others here, it's harder for us to find stuff to use the monthly Daz+ coupons on, and we often end up picking stuff that we sort of want because of the 'use or lose' nature of the coupons, as we already have most of what we really want from past sales, and have picked over the Daz Originals category to death in past sales.

As I mentioned in the MM and another thread, I really do think that a 40% off + 2% per year you've been a Daz3D.com shopper on annual memberships would be really cool idea.  if you've been shopping here since 2002, you've helped pay a lot of Daz payrolls over the years, not to mention supported a number of PA,s so absolutely you should get 80% off of the annual PC+/Daz+ membership!  This is the one thing that only goes into the Daz coffers (PA's do not get a cut of the Daz+ membership renewal fee), so it's pretty easy to offer.

Not sure if the Daz3D.com store has been around for 30 years, but if anyone here has shopped there that long, a free lifetime Daz+ membership is the least the Daz3D.com sales team can do for you.

And, as has been mentioned before, Daz+ freebies have been kind of meh lately.  At some point, you end up with more plants than you need or may ever use...

50% off Daz+ memberships happened often enough until this year, that should just be a thing again at the very least for regular customers, or my 'based on how long you've been shopping here' scheme as suggested above.  I'm no longer Daz+ because the discounts on the Annual Membership renewal fee discounts have been laughable this year.  And my shopping has dropped to essentially zero in the meantime.

Hey look, another wall of text that the sales team may never read...

I did just want to pop in here and mention that I do in fact read through many of these forums, and I a lot of the things you've mentioned in this post have been talked about at some level or another. We have some pretty great website updates in the works under the hood for both the categories, search, and user preferences. We've been doing some internal shuffling to get some talent brought over to the web team so that we can work through bugs/improvements faster. :) It can just take a bit of time to get those people up to speed, but I think you'll start seeing the results here soon!

Daz_Travis

caravelle said:

I clicked on the orange banner, filled out the survey and thought it had arrived. Then later I got an email inviting me to take part in the survey....

I wondered if anything had gone wrong with the submission, faithfully filled the thing out again, added a few more points - and it was accepted. So obviously there had been a problem with the first submission.

We sent the emails to every Daz customer along with the banners. So if you were quick it's possible you completed the survey before your scheduled email arrived. :)

Daz_Travis

Ippotamus said:

I wonder what prompted the survey in the first place?

The complaints around here are both well documented and colorful.

My goal is to get out a full membership survey around this time each year. We look at everyone's feedback and try to make further improvements with each round. :)

Daz_Travis

cgidesign said:

I think the survey in general was ok. Only that one had to sort the "+membership benefits" without the option to say "I am not interested at all" is a bit missleading. If they are analyzing the results they might get an impression all participants want + and the most important benefit is x, while in reality maybe only a few participants really like + at all. But maybe I am wrong about that.

I appreciate this comment and I'll pass along that note for next time