Loading...
> >

Mid-way through 2022 a new Sales Thread:Report Issues Here "There's Always Another Sale™"

1…3839414344…100

Comments

  • AtiAti Posts: 9,139

    NorthOf45 said:

    Ati said:

    NorthOf45 said:

    RangerRick said:

    Ati said:

    https://www.daz3d.com/wild-west-town-carts

    Seriously?

    We're getting a new product that's part of a bundle that was released weeks ago? (The bundle doesn't even say that this "new" product would be part of it.)

    I'm surprised this didn't get more comments.  Back on 2022-07-22 when I bought:

    https://www.daz3d.com/into-the-west-mega-bundle

    which includes:

    https://www.daz3d.com/wild-west-town

    The Wild West Town bundle included  Wild West Town Carts.  DIM downloaded it when I ran it on the 23rd and it shows in my product library.  It's still listed in the text (first item under "This Bundle includes:") the but the link to the product page has been removed from the list of included product images.  I'm guessing it wasn't supposed to be included in the bundle, but with the name it certainly sounds like it belongs there.

     

    Well, the Wild West Town Carts product page says it is included in Wild West Town.

    It doesn't work the other way round, though. If you go to https://www.daz3d.com/into-the-west-mega-bundle to see what items are in it, the cart is not listed. 

     Wild West Town. It is listed under "What's Included and Features", but there is no thumbnail, probably because it wasn't available at the time, and now the page needs updating. (The breakout items aren't normally listed with the top level bundles.)

    Town, right. I don't know how I ended up on the megabundle page. Anyway, it's not listed in the town bundle either. The "What's included & Features" part is just a text description. If the item is not included in the "This product includes the following products" section, then (based on past experience) technically it's not set up correctly, and people buying the bundle won't get all the necessary items that they should.

  • NathNath Posts: 2,846
    edited August 2022

    Is anyone else having this problem in Edge? This is what I see today on the splash page, just the top splash and th DAZ footer. Page works fine in Firefox.

    Untitled-1.jpg
    800 x 469 - 148K
    Post edited by Nath on
  • DarkS474DarkS474 Posts: 154

    I'd like to add some Interactive Licenses.... but I'd like to see the discount down to $5 for Daz Originals and $8 for others back at least for a day or a flash sale... I won't buy at full price and unless in urgent need I won't buy at not fully discounted prices either.

    Any chance to see some serious discounts for the Interactive Licenses soon or nothing until Black Friday ?

  • Charlie JudgeCharlie Judge Posts: 12,868
    edited August 2022

    evacyn said:

    Charlie Judge said:

    I have checked every day and still no sign of the 15% discount for spending over $50 on the 31st.  angry

    Yeah - I wasn't expecting it to take this long. 

    Another day and still no discount. Is there any word  as to if/when we might see it???

    Post edited by Charlie Judge on
  • Richard HaseltineRichard Haseltine Posts: 102,344

    Charlie Judge said:

    evacyn said:

    Charlie Judge said:

    I have checked every day and still no sign of the 15% discount for spending over $50 on the 31st.  angry

    Yeah - I wasn't expecting it to take this long. 

    Another day and still no discount. Is there any word  as to if/when we might see it???

    This was rerun over the weekend, you were then the onyl one who reported that they had been missed (I did ask if there were others) so I assumed it was an account-specific thing needing a ticket.

  • Charlie JudgeCharlie Judge Posts: 12,868
    edited August 2022

    Richard Haseltine said:

    Charlie Judge said:

    evacyn said:

    Charlie Judge said:

    I have checked every day and still no sign of the 15% discount for spending over $50 on the 31st.  angry

    Yeah - I wasn't expecting it to take this long. 

    Another day and still no discount. Is there any word  as to if/when we might see it???

    This was rerun over the weekend, you were then the onyl one who reported that they had been missed (I did ask if there were others) so I assumed it was an account-specific thing needing a ticket.

    Thanks Richard.

    From this post on August it looks like at least evacyn was also missed: https://www.daz3d.com/forums/discussion/comment/7633711/#Comment_7633711

    I filed a ticket back on 3 August but DAZ has not responded.  As a result I am not inclinded to spend much (if any) more money here.

    Post edited by Charlie Judge on
  • barbultbarbult Posts: 24,753
    edited August 2022

    We're always told that a only small fraction of customers use the forum, so there could be many people who didn't get their earned discount, and we here in the forums would never have any inkling. It is really up to Daz to ensure that their offers are honored. It is mind boggling that so many offers fail and so many ads have errors, and that this has been like this for years, regardless of multiple store upgrades and website changes.

    Post edited by barbult on
  • DanaTADanaTA Posts: 13,260

    barbult said:

    We're always told that a only small fraction of customers use the forum, so there could be many people who didn't get their earned discount, and we here in the forums would never have any inkling. It is really up to Daz to ensure that their offers are honored. It is mind boggling that so many offers fail and so many ads have errors, and that his has been like this for years, regardless of multiple store upgrades and website changes.

    yes 

  • evacynevacyn Posts: 975
    edited August 2022

    Charlie Judge said:

    Richard Haseltine said:

    Charlie Judge said:

    evacyn said:

    Charlie Judge said:

    I have checked every day and still no sign of the 15% discount for spending over $50 on the 31st.  angry

    Yeah - I wasn't expecting it to take this long. 

    Another day and still no discount. Is there any word  as to if/when we might see it???

    This was rerun over the weekend, you were then the onyl one who reported that they had been missed (I did ask if there were others) so I assumed it was an account-specific thing needing a ticket.

    Thanks Richard.

    From this post on August it looks like at least evacyn was also missed: https://www.daz3d.com/forums/discussion/comment/7633711/#Comment_7633711

    I filed a ticket back on 3 August but DAZ has not responded.  As a result I am not inclinded to spend much (if any) more money here.

    Yeah - I even posted asking if we had to submit a ticket but no one responded. So now we have to submit a ticket? Great.

    Edit: I just submitted a ticket.

    Post edited by evacyn on
  • maikdeckermaikdecker Posts: 2,752

    barbult said:

    We're always told that a only small fraction of customers use the forum, so there could be many people who didn't get their earned discount, and we here in the forums would never have any inkling. It is really up to Daz to ensure that their offers are honored. It is mind boggling that so many offers fail and so many ads have errors, and that this has been like this for years, regardless of multiple store upgrades and website changes.

    We have some here in germany about a football (aka soccer for the ones from the colonies) team that keeps losing: Sometimes it helps to change the coach, but sometimes one would have to change the whole team...

    Store upgrades and website changes can't help a lot, when the whole background organization/mindset doesn't also changes with them. Things like shop roll-over outside business hours, nearly zero communication with the customers, an "inofficial official" webpresence don't really help when problems turn up.

    In the end, the easiest way to get not any problems with buggy deals is to just not buy anything. These "future discount" deals happened before and - iirc - lead to quite a few problems then. Still even some old time customers seem to think that the next time they will work like a charm...

  • Mark_e593e0a5Mark_e593e0a5 Posts: 1,598

    Today's FREEBIE4ME seems to be broken. I get a "coupon code invalid" when I tried to apply it to my cart of today's bundle plus Tristan 8 HD Add-on, which is listed in the selection of qualifying DO items.

  • cherpenbeckcherpenbeck Posts: 1,413

    Roughly 50% of this month I just cleared the cart instead of buying anything. This malfunctioning sales definitely are NO incentive.

  • frank0314frank0314 Posts: 14,258
    edited August 2022

    Mark_e593e0a5 said:

    Today's FREEBIE4ME seems to be broken. I get a "coupon code invalid" when I tried to apply it to my cart of today's bundle plus Tristan 8 HD Add-on, which is listed in the selection of qualifying DO items.

    Can you show an image of your cart please so I can try to reproduce it?

    Edit to add:

    If you only have those two things in your cart it is working for me.

    FREEBIE4ME.JPG
    1759 x 707 - 93K
    Post edited by frank0314 on
  • Cdl_ztCdl_zt Posts: 11

    I get the error as well, doesn't matter if only those 2 items or multiple items

    Cart 2.jpg
    1920 x 1080 - 149K
  • Mark_e593e0a5Mark_e593e0a5 Posts: 1,598

    Tried again, same result: Coupon invalid

  • frank0314frank0314 Posts: 14,258
    edited August 2022

    Cdl_zt said:

    I get the error as well, doesn't matter if only those 2 items or multiple items

    I'm not sure whats going on cause these are working for me.

    FREEBIE4ME2.JPG
    1767 x 775 - 102K
    Post edited by frank0314 on
  • WonderlandWonderland Posts: 7,027

    Coupon doesn't work for me either. It just disappears and doesn't take anything off. Only two things in cart. 

  • frank0314frank0314 Posts: 14,258

    Wonderland said:

    Coupon doesn't work for me either. It just disappears and doesn't take anything off. Only two things in cart. 

    Can you paste an image please? I'm gonna turn them in with the report so they can see what's going on cause me and Richard can't reproduce it

  • Charlie JudgeCharlie Judge Posts: 12,868

    evacyn said:

    Charlie Judge said:

    Richard Haseltine said:

    Charlie Judge said:

    evacyn said:

    Charlie Judge said:

    I have checked every day and still no sign of the 15% discount for spending over $50 on the 31st.  angry

    Yeah - I wasn't expecting it to take this long. 

    Another day and still no discount. Is there any word  as to if/when we might see it???

    This was rerun over the weekend, you were then the onyl one who reported that they had been missed (I did ask if there were others) so I assumed it was an account-specific thing needing a ticket.

    Thanks Richard.

    From this post on August it looks like at least evacyn was also missed: https://www.daz3d.com/forums/discussion/comment/7633711/#Comment_7633711

    I filed a ticket back on 3 August but DAZ has not responded.  As a result I am not inclinded to spend much (if any) more money here.

    Yeah - I even posted asking if we had to submit a ticket but no one responded. So now we have to submit a ticket? Great.

    Edit: I just submitted a ticket.

    I wish you luck with that. After a week DAZ still has not responded to my ticket. 

  • cher21cher21 Posts: 54

    frank0314 said:

    Wonderland said:

    Coupon doesn't work for me either. It just disappears and doesn't take anything off. Only two things in cart. 

    Can you paste an image please? I'm gonna turn them in with the report so they can see what's going on cause me and Richard can't reproduce it

    Pardon me for barging in. The coupon works for me. The differences I have noted from the screen shots - Frank does not have "DAZ DEALS" by ATI. I do use the free version of "DAZ DEALS" since I have not yet decided whether I need any of the additional options offered by the "PRO DAZ DEALS".   It may be that something in the PRO version doesn't play nice with DAZ coupons. Just a thought. 

  • Richard HaseltineRichard Haseltine Posts: 102,344

    Charlie Judge said:

    evacyn said:

    Charlie Judge said:

    Richard Haseltine said:

    Charlie Judge said:

    evacyn said:

    Charlie Judge said:

    I have checked every day and still no sign of the 15% discount for spending over $50 on the 31st.  angry

    Yeah - I wasn't expecting it to take this long. 

    Another day and still no discount. Is there any word  as to if/when we might see it???

    This was rerun over the weekend, you were then the onyl one who reported that they had been missed (I did ask if there were others) so I assumed it was an account-specific thing needing a ticket.

    Thanks Richard.

    From this post on August it looks like at least evacyn was also missed: https://www.daz3d.com/forums/discussion/comment/7633711/#Comment_7633711

    I filed a ticket back on 3 August but DAZ has not responded.  As a result I am not inclinded to spend much (if any) more money here.

    Yeah - I even posted asking if we had to submit a ticket but no one responded. So now we have to submit a ticket? Great.

    Edit: I just submitted a ticket.

    I wish you luck with that. After a week DAZ still has not responded to my ticket. 

    I think the plan was always to rerun the promo with the corrected list of recipients, so initially there wasn't an individual repsonse required. Now hat it has been rerun and you were again missed it might be worth adding a note to your ticket.

  • Mark_e593e0a5Mark_e593e0a5 Posts: 1,598

    cher21_94393d8637 said:

    frank0314 said:

    Wonderland said:

    Coupon doesn't work for me either. It just disappears and doesn't take anything off. Only two things in cart. 

    Can you paste an image please? I'm gonna turn them in with the report so they can see what's going on cause me and Richard can't reproduce it

    Pardon me for barging in. The coupon works for me. The differences I have noted from the screen shots - Frank does not have "DAZ DEALS" by ATI. I do use the free version of "DAZ DEALS" since I have not yet decided whether I need any of the additional options offered by the "PRO DAZ DEALS".   It may be that something in the PRO version doesn't play nice with DAZ coupons. Just a thought. 

    I checked with a different compputer without DAZ CDeals installed. Same behaviour. So must be a different reason.

    However, that coupon code sounds familiar. Could it be that this one was used not too long ago? Perhaps I have used that code at that time and it is registered as "already used"? Just my $0.02 

  • Charlie JudgeCharlie Judge Posts: 12,868

    Richard Haseltine said:

    Charlie Judge said:

    evacyn said:

    Charlie Judge said:

    Richard Haseltine said:

    Charlie Judge said:

    evacyn said:

    Charlie Judge said:

    I have checked every day and still no sign of the 15% discount for spending over $50 on the 31st.  angry

    Yeah - I wasn't expecting it to take this long. 

    Another day and still no discount. Is there any word  as to if/when we might see it???

    This was rerun over the weekend, you were then the onyl one who reported that they had been missed (I did ask if there were others) so I assumed it was an account-specific thing needing a ticket.

    Thanks Richard.

    From this post on August it looks like at least evacyn was also missed: https://www.daz3d.com/forums/discussion/comment/7633711/#Comment_7633711

    I filed a ticket back on 3 August but DAZ has not responded.  As a result I am not inclinded to spend much (if any) more money here.

    Yeah - I even posted asking if we had to submit a ticket but no one responded. So now we have to submit a ticket? Great.

    Edit: I just submitted a ticket.

    I wish you luck with that. After a week DAZ still has not responded to my ticket. 

    I think the plan was always to rerun the promo with the corrected list of recipients, so initially there wasn't an individual repsonse required. Now hat it has been rerun and you were again missed it might be worth adding a note to your ticket.

    Done ! 

  • AtiAti Posts: 9,139

    cher21_94393d8637 said:

    frank0314 said:

    Wonderland said:

    Coupon doesn't work for me either. It just disappears and doesn't take anything off. Only two things in cart. 

    Can you paste an image please? I'm gonna turn them in with the report so they can see what's going on cause me and Richard can't reproduce it

    Pardon me for barging in. The coupon works for me. The differences I have noted from the screen shots - Frank does not have "DAZ DEALS" by ATI. I do use the free version of "DAZ DEALS" since I have not yet decided whether I need any of the additional options offered by the "PRO DAZ DEALS".   It may be that something in the PRO version doesn't play nice with DAZ coupons. Just a thought. 

    To the best of my knowledge, the addon doesn't interfere with the coupons in any way.

  • Mark_e593e0a5Mark_e593e0a5 Posts: 1,598

    Whatever the issue was, the FREEBIE4ME coupon issue seems to be fixed. I tried again, and this time it worked.

  • HoMartHoMart Posts: 480

    Sku: 86485 is not available in DIM after purchase

  • barbultbarbult Posts: 24,753
    edited August 2022

    NON ISSUE!

    I just submitted a help request to return two unsatisfactory products, and the refund was in my store credit in less than 10 minutes. I wonder if these requests are now automated or whether I just got an excellent employee handling it. Either way, yesyes

    Post edited by barbult on
  • Charlie JudgeCharlie Judge Posts: 12,868

    barbult said:

    NON ISSUE!

    I just submitted a help request to return two unsatisfactory products, and the refund was in my store credit in less than 10 minutes. I wonder if these requests are now automated or whether I just got an excellent employee handling it. Either way, yesyes

    Wish I could that kind of response to my ticket for the missing 15% discount that I filed a week ago. 

  • Richard HaseltineRichard Haseltine Posts: 102,344

    HoMart said:

    Sku: 86485 is not available in DIM after purchase

    Did the order go through? Is it in the Product Library in your account? It appears to have downloads associated with it.

  • barbultbarbult Posts: 24,753

    Charlie Judge said:

    barbult said:

    NON ISSUE!

    I just submitted a help request to return two unsatisfactory products, and the refund was in my store credit in less than 10 minutes. I wonder if these requests are now automated or whether I just got an excellent employee handling it. Either way, yesyes

    Wish I could that kind of response to my ticket for the missing 15% discount that I filed a week ago. 

    Mine was just a refund request, and I gave all the details of order number, product names, SKUs, prices and total price. It was probably easy pickings to get out of the way. I've already uninstalled and deleted the DIM packages. Movin on...

This discussion has been closed.