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Mid-way through 2022 a new Sales Thread:Report Issues Here "There's Always Another Sale™"

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  • Joe2018Joe2018 Posts: 261

    frank0314 said:

    Are you guys getting the on-site notice that you qualified for the discount?

    Edit to add: Notices that let you know that you qualified for the extra discount off your cart from the sale the other day.

    No banner or other message. No discount in cart. (Bought a GC > $50 that day and some 1,99 Stuff).

  • Matt_CastleMatt_Castle Posts: 2,646

    Richard Haseltine said:

    It is working as it was designed to work.

    With respect, that just makes it more frustrating.

    Now, I can appreciate why an offer might ignore most discounts, as that simplifies having to check that other offers don't make something that stacks to 96%, and leaves the PA with only a pittance, but we're paying a subscription for our membership discounts.

    ...  and even when it comes to other discounts, surely the sales and public relations teams can appreciate that any offer structured in a way where something presented as a deal worsens the price to the end user does not present well - and that's even if it's doing it by mistake, let alone to be told that this pricing structure is actually the way it's intended to work.

    Users don't pay for Daz products simply with money, they also have to invest time into exploring the store - trying to assemble a basket, check budgets and the like, so having to go through all the headaches of reporting and waiting for a solution on an offer so counter-intuitive to the concept of commercial discounts only to be eventually told "No, this offer is 'working as designed', so you've wasted your time"... that is not the way to build up customer loyalty and goodwill.

    Daz sales were often frustrating enough before the new management started peppering the store with all these anti-deals.

  • HoMartHoMart Posts: 480
    edited August 2022

    Matt_Castle said:

    Richard Haseltine said:

    It is working as it was designed to work.

    With respect, that just makes it more frustrating.

    Now, I can appreciate why an offer might ignore most discounts, as that simplifies having to check that other offers don't make something that stacks to 96%, and leaves the PA with only a pittance, but we're paying a subscription for our membership discounts.

    ...  and even when it comes to other discounts, surely the sales and public relations teams can appreciate that any offer structured in a way where something presented as a deal worsens the price to the end user does not present well - and that's even if it's doing it by mistake, let alone to be told that this pricing structure is actually the way it's intended to work.

    Users don't pay for Daz products simply with money, they also have to invest time into exploring the store - trying to assemble a basket, check budgets and the like, so having to go through all the headaches of reporting and waiting for a solution on an offer so counter-intuitive to the concept of commercial discounts only to be eventually told "No, this offer is 'working as designed', so you've wasted your time"... that is not the way to build up customer loyalty and goodwill.

    Daz sales were often frustrating enough before the new management started peppering the store with all these anti-deals.

    if there was a "like" button available, you´d see me clicking it now.

    Post edited by HoMart on
  • bytescapesbytescapes Posts: 1,849
    edited August 2022

    Richard Haseltine said:

    It is working as it was designed to work. It is poor value for expensive items, at least for Daz+ members, when the the fixed discount is lower than the Daz original discount - if you want the bundle then it makes more sense to look at the cheaper end of the categories, where the discount will be an improvement.

    The pickings are pretty small. And by small, I mean, 'non-existent'.

    The two smaller bundles from yesterday each offer "$5 off", which turns out to mean "$5 off the full undiscounted price" rather than "$5 off the discounted price".

    If you are a DAZ+ member, then the only items that are worth buying in this way are ones with a full price of around $16 or less. (The standard 30% discount on DO's takes the price down to $11.20; $5 off the full price takes the price to $11). Taking the "Animals" category as an example, that seems to be around 5 items out of approximately 130.

    But in fact that's not even true, because the 5 items that would be worth buying are currently heavily discounted whether you're a DAZ member or not, so they're cheaper to buy without the bundle than with it. As far as I can see, there is literally nothing in that category worth buying as part of the bundle if you're a DAZ+ member.

    The "Resources and Add-Ons" category is similar. I count about 7 items out of 90 or so that are cheaper at bundle prices than with the regular discount. Today, at least; I think those items were all more heavily discounted yesterday when the offer was announced, making them bad candidates.

    If you're not a DAZ+ member, and thus don't qualify for that 30% discount, then there are some undiscounted items that might be worth buying with the bundle. But something like a third of the items listed are discounted enough (due to other sales) that you'd be better off not getting them with the bundle.

    To sum up, this "special offer" offers close to nothing to DAZ+ members, and some modest bargains to non-DAZ+ customers. There've been complaints in the past (and not just from me) that an increasing number of DAZ offers seem to blow away the discounts that DAZ+ members are used to getting, making DAZ+ membership increasingly less attractive. This is another one.

    The $20-off bundle is a different matter. For DAZ+ members, items priced at less than $64 are better bought with the bundle than without it, assuming that they're discounted no more than 30% (a lot of the items listed actually have larger discounts). It's worth remembering, though, that "better" often means "you will probably save a few cents".

    There's three points I'd like to make:

    1. In probably the majority of DAZ sales in the past, "$5 off" has meant "$5 off the displayed price", not "$5 off the full price". That certainly seems to be what people have come to expect, and people who do have that expectation are going to feel cheated when they find out that the rules have changed, no matter what it says in the very small print.
    2. The "does not stack" policy eliminates the 30% discount on DOs that DAZ+ users are used to receiving, which is likely to be seen as yet another instance of the erosion of the value of a DAZ+ membership.
    3. "$x off full price if you buy this other item" is just a problematic model anyway; it creates these situations where -- certainly for DAZ+ users, but also for non-DAZ+ users -- some large percentage of the items on offer work out as being more expensive if you meet the criteria than if you don't, which is the very opposite of a bargain. At best, it makes the selection process much more complicated -- you have to dig through all the listed items to try to figure out which are actually worth buying. At worst, it renders the whole promotion null and void.

    I'm not getting at you, Richard -- I understand that you're just the messenger and, moreover, a messenger who has done a heroic job of relaying people's concerns and of explaining the somewhat intricate rules that govern each DAZ sale.

    But I do think that DAZ should know that this particular offer model has some significant problems. If I were them, I'd steer away from it in future, simply because it seems likely to create confusion and resentment among the customers. And that is probably bad for business.

    Post edited by bytescapes on
  • maikdeckermaikdecker Posts: 2,752

    Joe2018 said:

    Richard Haseltine said: "It is working as it was designed to work"

    Sorry but it looks like more and more people don't understand how the sales are designed.

    In the past you get, as Example, $20 worth for FREE from the discounted price. So you can put more than one item from each Categorie till you reach $20 from discounted prices. Not from the base price. If that is new politics from DAZ sales to use the base price: I fully agree with HoMart. I will also buy much fewer bundles.

    I personally more and more love the much easier sales actions on other sites. You have a clear priced item with a base price, a reduced price and the information if discounts aplpy or not. Also on some sites you get rewards for every transaction and can use them for whatever you like.

    NS: hope you understand what I mean. English is not my native language.

    With the "DAZ+ for a day" sale and the recent "Clearance Sale" I still have opportunities to spend my money here, alas, except for the occasional "I need some items for my $6.- from $18.- coupon" I rarely buy anything that isn't at least 80% off without having to jump through any hoops.

    And yes, other shops offer way easier sales, but usually without such a high margin of price reduction. So right now I spend still most of my available money here at DAZland.

  • e.wilfred.001e.wilfred.001 Posts: 0

    Here is what is said on the Cyberpunk City Mega Bundle page:

    Buy the Cyberpunk City Mega Bundle to get:

    1 Select Sci-Fi Daz Original for FREE‡*

    As you can see it doesn't work since the free item is not free...

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    1687 x 550 - 127K
  • Charlie JudgeCharlie Judge Posts: 12,868

    e.wilfred.001 said:

    Here is what is said on the Cyberpunk City Mega Bundle page:

    Buy the Cyberpunk City Mega Bundle to get:

    1 Select Sci-Fi Daz Original for FREE‡*

    As you can see it doesn't work since the free item is not free...

    Wrong megabundle. You need to use Cyberpunk City Mega Bundle.

  • e.wilfred.001e.wilfred.001 Posts: 0

    Charlie Judge said:

    e.wilfred.001 said:

    Here is what is said on the Cyberpunk City Mega Bundle page:

    Buy the Cyberpunk City Mega Bundle to get:

    1 Select Sci-Fi Daz Original for FREE‡*

    As you can see it doesn't work since the free item is not free...

    Wrong megabundle. You need to use Cyberpunk City Mega Bundle.

    Thank you so much! Now it works with the right bundle and with the Coupon Code SCI-FI-SAVINGS...
  • Charlie JudgeCharlie Judge Posts: 12,868
    edited August 2022

    Richard Haseltine said:

    Charlie Judge said:

    Havos said:

    I also did not get the 15% off which I believed I was entitled to, having bought a large gift card, like other people. Since it is getting towards the end of the day, it looks like this is not going to happen. Seems a bit of a cheek to advertise a discount for spending money, and then not actually delivering it.

    Ageed and all the more so since I could have gotten a $200 gift card at a greater discount the very next day I have now filed a help ticket; so, I guess I'll wait and see what DAZ says. 

    The group of people getting the discounts is, I believe, being rebuilt to try to deal with any omissions.

    So, another day is nearly over and still NO sign of the promised discount. Are those of us who spent over $50 on the 31st and didn't get the discount just out of luck ??? nono

    Post edited by Charlie Judge on
  • Richard HaseltineRichard Haseltine Posts: 102,344

    Charlie Judge said:

    Richard Haseltine said:

    Charlie Judge said:

    Havos said:

    I also did not get the 15% off which I believed I was entitled to, having bought a large gift card, like other people. Since it is getting towards the end of the day, it looks like this is not going to happen. Seems a bit of a cheek to advertise a discount for spending money, and then not actually delivering it.

    Ageed and all the more so since I could have gotten a $200 gift card at a greater discount the very next day I have now filed a help ticket; so, I guess I'll wait and see what DAZ says. 

    The group of people getting the discounts is, I believe, being rebuilt to try to deal with any omissions.

    So, another day is nearly over and still NO sign of the promised discount. Are those of us who spent over $50 on the 31st and didn't get the discount just out of luck ??? nono

    I'm not sure what the current status is, but it hasn't been forgotten.

  • Joe2018Joe2018 Posts: 261

    At the moment the $20 off when you buy the Cyberpunk City Mega Bundle work on the discounted price!

  • tsroemitsroemi Posts: 2,865

    Huh, when I click on the new banner, https://www.daz3d.com/japanese-modern-school, no page loads at all. All other banners work fine. Am on the iPad, as per usual. Anything wrong there?

  • NathNath Posts: 2,846

    tsroemi said:

    Huh, when I click on the new banner, https://www.daz3d.com/japanese-modern-school, no page loads at all. All other banners work fine. Am on the iPad, as per usual. Anything wrong there?

    Can't check your problem (no iPad), but in Edge I only see the new releases part of the page when I click on the banner. The whole page, with all the secondary offers, loads fine in Firefox.

    Looks like something was 'fixed' on the banner page. 

  • tsroemitsroemi Posts: 2,865

    Nath said:

    tsroemi said:

    Huh, when I click on the new banner, https://www.daz3d.com/japanese-modern-school, no page loads at all. All other banners work fine. Am on the iPad, as per usual. Anything wrong there?

    Can't check your problem (no iPad), but in Edge I only see the new releases part of the page when I click on the banner. The whole page, with all the secondary offers, loads fine in Firefox.

    Looks like something was 'fixed' on the banner page. 

    I see, thanks! Will probably check later on the laptop, then. Cheers! 

  • tsroemitsroemi Posts: 2,865

    tsroemi said:

    Nath said:

    tsroemi said:

    Huh, when I click on the new banner, https://www.daz3d.com/japanese-modern-school, no page loads at all. All other banners work fine. Am on the iPad, as per usual. Anything wrong there?

    Can't check your problem (no iPad), but in Edge I only see the new releases part of the page when I click on the banner. The whole page, with all the secondary offers, loads fine in Firefox.

    Looks like something was 'fixed' on the banner page. 

    I see, thanks! Will probably check later on the laptop, then. Cheers! 

    Still doesn't work on the iPad, by the way. Is anyone working to fix this at all? 

  • RenderDictatorRenderDictator Posts: 167

    Joe2018 said:

    frank0314 said:

    Are you guys getting the on-site notice that you qualified for the discount?

    Edit to add: Notices that let you know that you qualified for the extra discount off your cart from the sale the other day.

    No banner or other message. No discount in cart. (Bought a GC > $50 that day and some 1,99 Stuff).

    Similar for me. The discount never showed up (or just worked) yesterday. WTF?

  • evacynevacyn Posts: 975
    RenderDictator said:

    Joe2018 said:

    frank0314 said:

    Are you guys getting the on-site notice that you qualified for the discount?

    Edit to add: Notices that let you know that you qualified for the extra discount off your cart from the sale the other day.

    No banner or other message. No discount in cart. (Bought a GC > $50 that day and some 1,99 Stuff).

    Similar for me. The discount never showed up (or just worked) yesterday. WTF?

    Same here - do we need to submit our own ticket about this? Or is it something that they can check on the backend?
  • timetwisttimetwist Posts: 52

    Richard Haseltine said:

    I'm not sure what the current status is, but it hasn't been forgotten.

    Thank you for the confirmation that this is still being investigated.  Just to add data: I also bought a gift card on the 31st which should have qualified for the 15% discount on the 3rd.  I was unable to detect a discount being applied on the 3rd and received no orange banner.  (And I also wished I had waited a day to get the 20% gift card offer but alas it's getting really hard to predict the future.)

  • tsroemitsroemi Posts: 2,865
    edited August 2022

    Hi, me again, I STILL can't load the current promo banner page with the Japanese school stuff - not on the iPad, but also not on Firefox. What's going on, is it working for everyone else???

    Edit: Ahhhhh, NOW I see, the page DOES load, there's just no image or anything in the top part, just a black page! Geez, what's that supposed to be good for? So confusing! But at least I figured it out now ...

    Post edited by tsroemi on
  • Charlie JudgeCharlie Judge Posts: 12,868

    timetwist said:

    Richard Haseltine said:

    I'm not sure what the current status is, but it hasn't been forgotten.

    Thank you for the confirmation that this is still being investigated.  Just to add data: I also bought a gift card on the 31st which should have qualified for the 15% discount on the 3rd.  I was unable to detect a discount being applied on the 3rd and received no orange banner.  (And I also wished I had waited a day to get the 20% gift card offer but alas it's getting really hard to predict the future.)

    I also purchsed a $150 gift card on the 31stbut have never received the discoun; not on 3 August or any of the days thereafter. I submited a ticket on the 3rd but have not received a reply.

     

  • SapphireBlueSapphireBlue Posts: 1,003

    I bought a gift card for over $50 on the 31st but didn't get a 15% discount banner. But I did get a 10% discount banner - probably for the other order of items I placed the same day for just under $50. I wondered if gift card purchases didn't count towards the discount somehow?

  • CO3DRCO3DR Posts: 159

    What does:

    Get them for just the price of the Items you don't own

    mean?

    I am looking at the https://www.daz3d.com/so-many-amazing-daz-bundles promotion. There are a few bundles which are sub-bundles of other bundles. Among these sub-bundles, I've already bought all the underlying products. I want to add the "free" sub-bundle to my cart so that I can later go back and purchase the larger bundle (or mega bundle) that is a part of this promotion, but "Get them just for the price of the items you don't own" doesn't seem to mean that buying a bundle of items that you already own costs zero.

    For example, I own all the elements of https://www.daz3d.com/ajc-dynamic-ski-line-outfit-for-genesis-8-and-81-females-bundle and I'm looking to buy https://www.daz3d.com/ski-bundle but, I am able to find out how to "get them just for the price of the items you don't own".

  • Catherine3678abCatherine3678ab Posts: 8,387
    edited August 2022

    CO3DR said:

    What does:

    Get them for just the price of the Items you don't own

    mean?

    I am looking at the https://www.daz3d.com/so-many-amazing-daz-bundles promotion. There are a few bundles which are sub-bundles of other bundles. Among these sub-bundles, I've already bought all the underlying products. I want to add the "free" sub-bundle to my cart so that I can later go back and purchase the larger bundle (or mega bundle) that is a part of this promotion, but "Get them just for the price of the items you don't own" doesn't seem to mean that buying a bundle of items that you already own costs zero.

    For example, I own all the elements of https://www.daz3d.com/ajc-dynamic-ski-line-outfit-for-genesis-8-and-81-females-bundle and I'm looking to buy https://www.daz3d.com/ski-bundle but, I am able to find out how to "get them just for the price of the items you don't own".

    I don't own all those products to test this, if you "buy" the bundle for which you already own all the pieces, -- that price should then be zero IF that bundle is included in their offer. Try it in the cart and see. If it is 'free' -- buy it [by itself, not to confuse the cart]. 

    Then try buying the major bundle and the price should go down. System does the math, if you like the price buy it, if not, pass.

    IF the price of the little bundle is not showing as free; the price of the major bundle should still be going down ... if it isn't, you could try getting the screen shots of the cart and send in a CS ticket to ask about this. They are closed over the weekends so reply would be next week at the earliest.

     

    Post edited by Catherine3678ab on
  • CO3DRCO3DR Posts: 159

    Thanks!

    It turns out the pop-up Cart window price displayed when you add the item is not the same as the Cart window price displayed when you view the Cart. So, when I add them, they look expensive, but when I actually  go to the Cart, it's zero for the bundles like this.

  • CO3DRCO3DR Posts: 159

    And, since https://www.daz3d.com/ajc-dynamic-ski-line-outfit-for-genesis-8-and-81-females-bundle is not part of this promotion, even though I own all the items, I would have to pay to purchase this outfit bundle in order to try to get a reduced price on https://www.daz3d.com/ski-bundle

    So, I'm not getting the ski bundle, and the pieces I don't have, as part of the https://www.daz3d.com/so-many-amazing-daz-bundles promotion today

  • Catherine3678abCatherine3678ab Posts: 8,387

    Hopefully in another sale, they'll get all the sub-bundles act together. OR, it's not far to October ... we never know ...

  • barbultbarbult Posts: 24,753
    edited August 2022

    CO3DR said:

    Thanks!

    It turns out the pop-up Cart window price displayed when you add the item is not the same as the Cart window price displayed when you view the Cart. So, when I add them, they look expensive, but when I actually  go to the Cart, it's zero for the bundles like this.

    I think that popup cart is worse than worthless. It often displays the wrong price (doesn't match real cart). It probably deters sales, because it doesn't display proper discounts. It is just another annoying thing you have to click to get rid of before you can continue. I submitted a help request to express my displeasure with it, but that had no impact. It is another website "improvement" we are stuck with. frown

    Edit: Hey, I wonder if Daz Deals could suppress that popup cart? I'll ask over in that thread.

    Post edited by barbult on
  • Charlie JudgeCharlie Judge Posts: 12,868
    edited August 2022

    Richard Haseltine said:

    Charlie Judge said:

    Richard Haseltine said:

    Charlie Judge said:

    Havos said:

    I also did not get the 15% off which I believed I was entitled to, having bought a large gift card, like other people. Since it is getting towards the end of the day, it looks like this is not going to happen. Seems a bit of a cheek to advertise a discount for spending money, and then not actually delivering it.

    Ageed and all the more so since I could have gotten a $200 gift card at a greater discount the very next day I have now filed a help ticket; so, I guess I'll wait and see what DAZ says. 

    The group of people getting the discounts is, I believe, being rebuilt to try to deal with any omissions.

    So, another day is nearly over and still NO sign of the promised discount. Are those of us who spent over $50 on the 31st and didn't get the discount just out of luck ??? nono

    I'm not sure what the current status is, but it hasn't been forgotten.

    It sure seems like it has been. It is now Friday and after DAZ business hours with no apparent action (and no reponse to my ticket); and the weekend is coming up ! angry Definitely not happy !

    Post edited by Charlie Judge on
  • tsroemitsroemi Posts: 2,865
    edited August 2022

    I'd like to note that I find it quite annoying that the usual 'get discount X if you buy a new release' seems to have morphed into  '... if you buy TWO (or even more) new releases OVER $5' for good. This effectively excludes all the DAZ+ new releases, which used to be handy for this purpose; I suppose this must be the exact reason why they're now excluded. And it also forces (or tries to force) me to buy even more stuff that I don't really want to buy, or at least not yet, or not at this price. As a result, I'm letting most sales pass me by at the moment. Sorry, but even for companies, there is such a thing as being too greedy.

    Post edited by tsroemi on
  • HoMartHoMart Posts: 480
    edited August 2022

    What is the point of an orange banner telling me
    "Thank you for being a Daz+ Member! Today only, enjoy an EXTRA 7% OFF* purchases over $15."
    if that doesn't work together with today's sale of "Select Animations & Poses".
    The only interesting part of today's sale for me.
    Wouldn't it be great if banners like this just worked everywhere (shop + sale + cart)?
    Unfortunately, this reads the banner to me like:
    "Thank you for being a Daz+ Member! But (swear word)!"

     

     

    Post edited by HoMart on
This discussion has been closed.