Report sales errors here: "There's Always Another Sale™"

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Comments

  • missuskissesmissuskisses Posts: 918

    DAZ and PA's sometimes part ways too, stuff that was pulled often ends up for sale in some cases on Renderosity etc, it will never be disclosed why.

    If it's in your library you can use it.

    For simple contractual reasons, it makes sense not to disclose the reasons why. But if things are pulled for potential infringement issues, that doesn't let us off the hook with the original intellectual property owner. 

  • L'AdairL'Adair Posts: 9,479

    Totally speculating:

    Maybe Daz is converting the DOs made by FeSoul/Rarestone to PC+. By removing them from the store for 30 days or more before releasing them as "Newly PC", they would eliminate any refund requests. With everyone still working from home, (and probably doing so for the foreseeable future,) it would be one way to lessen the load on Customer Service.

    Again, that's just speculation, but it is how I would do it, were I in their shoes.

  • TesseractSpaceTesseractSpace Posts: 1,443
    edited July 2020
    L'Adair said:
    Novica said:

    FE Chinese Tea Restaurant is in my cart and went to only 4% off, which isn't right- it was only about a  dollar when I put it in there a few hours ago. Now it's not even in the store. Link goes to OOPS and store search is not found. What's the deal?

    I'd like to also report another FeSoul/Rarestone product that's gone MIA: FE Sofa Tea Table Combination Props SKU: 70651. Readme.

    There was a discussion on the promo images started June 27, so the product is only a few days old.

    Looking for the SKU, I found several products from the collaboration have been pulled! Most Readmes still link to pages that no longer exist, though one didn't even have the link! Can someone find out if this is intentional? I know Daz won't tell us why, if it is, but it seems so odd to have so many of the products from current PAs just disappear from the store like that.

    I received confirmation that this was deliberate, not an accident.

    Disappointing given the sale category for that artist now has exactly zero eligible items. Almost not worth listing as a category.

    Post edited by TesseractSpace on
  • vagansvagans Posts: 422

    Jeez, hope it's not for the same reason as the last one released and pulled for those PAs... anyway not good place for this discussion

  • NovicaNovica Posts: 23,905

    Yeah, in the Featured Stores their store is empty. 

     

  • bjoernb78bjoernb78 Posts: 140

    Current "Build your own Flash Sale" doesn't work on Fast Grab, while Fast Grab is not excluded on the banner!?

  • AtiAti Posts: 9,143
    bjoernb78 said:

    Current "Build your own Flash Sale" doesn't work on Fast Grab, while Fast Grab is not excluded on the banner!?

    The fastgrab page says "Fast Grab discount does not combine with other discounts."

     

    However, if we're talking about errors: this text is kind of hidden. :D Like... not visible at all, it's only there in the source.

  • missuskissesmissuskisses Posts: 918

    Sometimes Fast Grab items will work with certain coupon codes, so if there's something I want in Fast Grab, I'll try it. But generally, you're not meant to get additional discounts on them.

  • NiffgorNiffgor Posts: 48
    edited July 2020
    Niffgor said:
    Niffgor said:

    Well, those two "selected daz originals" do not get the discounting when together in the cart with bundle and necessary add ons:

    https://www.daz3d.com/all-hallows-spooky-tree-stumps-roots-and-mushrooms

    https://www.daz3d.com/all-hallows-eve-slime-trees

     

    Slime trees fixed, thanks.

    But the spooky tree stumps are still not working. The product is marked as "new" but should not be (referring to the shop-site of the PA)...

     

    This has been reported.

    Niffgor said:

    Well, those two "selected daz originals" do not get the discounting when together in the cart with bundle and necessary add ons:

    https://www.daz3d.com/all-hallows-spooky-tree-stumps-roots-and-mushrooms

    https://www.daz3d.com/all-hallows-eve-slime-trees

     

    Slime trees fixed, thanks.

    But the spooky tree stumps are still not working. The product is marked as "new" but should not be (referring to the shop-site of the PA)...

    ----------------------------------------

    Unfortunately still not working...

    Post edited by Niffgor on
  • ericolsenericolsen Posts: 350

    As to the new Featured Artists, I have Sluggo (new release) in my cart and an item by RawArt does not drop.  (It should be going from 40% to 60% off I believe).  Refreshing doesn't help.  I'm assuming the store needs more time to settle down but just mentioning it here anyways.

  • 3Diva3Diva Posts: 11,749
    edited July 2020
    ericolsen said:

    As to the new Featured Artists, I have Sluggo (new release) in my cart and an item by RawArt does not drop.  (It should be going from 40% to 60% off I believe).  Refreshing doesn't help.  I'm assuming the store needs more time to settle down but just mentioning it here anyways.

    It's 30% off in my cart. Isn't that what it's meant to be? *Edit - Never mind, I see now that you mean that the "non-new" RawArt item doesn't drop.*

    Post edited by 3Diva on
  • ericolsenericolsen Posts: 350
    ericolsen said:

    As to the new Featured Artists, I have Sluggo (new release) in my cart and an item by RawArt does not drop.  (It should be going from 40% to 60% off I believe).  Refreshing doesn't help.  I'm assuming the store needs more time to settle down but just mentioning it here anyways.

    It's 30% off in my cart. Isn't that what it's meant to be?

    I don't mean Sluggo, I mean the Featured Artist item, which is supposed to go to 60% off if you buy a new release like Sluggo.

     

  • Cris PalominoCris Palomino Posts: 11,713
    ericolsen said:

    As to the new Featured Artists, I have Sluggo (new release) in my cart and an item by RawArt does not drop.  (It should be going from 40% to 60% off I believe).  Refreshing doesn't help.  I'm assuming the store needs more time to settle down but just mentioning it here anyways.

    Reporting.

  • I have the Scar 8 Pro Bundle, and while I get the 10% discount when I buy a new release, I don't get the $10 free on the selected Daz Originals.

  • ericolsenericolsen Posts: 350
    edited July 2020

    I have the Scar 8 Pro Bundle, and while I get the 10% discount when I buy a new release, I don't get the $10 free on the selected Daz Originals.

    I believe this is one of those deals where you'd need to be actually buying the Scar pro bundle at the same time, in order to get the $10 worth of selected Daz originals.  If you bought the bundle already, that offer was part of the earlier offer tied to add-ons.  From $10 to $50 of free DO items.  That's what I'm assuming, anyways.  I bought the pro bundle just now and that new $10 offer was not added to the $50 of daz originals that I got for buying the three add-ons.

    Post edited by ericolsen on
  • Cris PalominoCris Palomino Posts: 11,713

    I have the Scar 8 Pro Bundle, and while I get the 10% discount when I buy a new release, I don't get the $10 free on the selected Daz Originals.

    That's been reported, too.

  • ericolsenericolsen Posts: 350

    I have the Scar 8 Pro Bundle, and while I get the 10% discount when I buy a new release, I don't get the $10 free on the selected Daz Originals.

    That's been reported, too.

    Does that mean, having bought the Scar 8 pro bundle earlier tonight, I should still be able to get $10 of free items in that category?

  • Cris PalominoCris Palomino Posts: 11,713

    Both problems should be fixed.

  • ericolsen said:

    I have the Scar 8 Pro Bundle, and while I get the 10% discount when I buy a new release, I don't get the $10 free on the selected Daz Originals.

    I believe this is one of those deals where you'd need to be actually buying the Scar pro bundle at the same time, in order to get the $10 worth of selected Daz originals.  If you bought the bundle already, that offer was part of the earlier offer tied to add-ons.  From $10 to $50 of free DO items.  That's what I'm assuming, anyways.  I bought the pro bundle just now and that new $10 offer was not added to the $50 of daz originals that I got for buying the three add-ons.

    As a reward for already owning the bundle, I was offered the $10 worth of selected Daz Originals.

  • AtiAti Posts: 9,143
    ericolsen said:

    I have the Scar 8 Pro Bundle, and while I get the 10% discount when I buy a new release, I don't get the $10 free on the selected Daz Originals.

    I believe this is one of those deals where you'd need to be actually buying the Scar pro bundle at the same time, in order to get the $10 worth of selected Daz originals.  If you bought the bundle already, that offer was part of the earlier offer tied to add-ons.  From $10 to $50 of free DO items.  That's what I'm assuming, anyways.  I bought the pro bundle just now and that new $10 offer was not added to the $50 of daz originals that I got for buying the three add-ons.

    As a reward for already owning the bundle, I was offered the $10 worth of selected Daz Originals.

    when you buy any of today's new releases.

  • ericolsenericolsen Posts: 350
    edited July 2020
    Ati said:
    ericolsen said:

    I have the Scar 8 Pro Bundle, and while I get the 10% discount when I buy a new release, I don't get the $10 free on the selected Daz Originals.

    I believe this is one of those deals where you'd need to be actually buying the Scar pro bundle at the same time, in order to get the $10 worth of selected Daz originals.  If you bought the bundle already, that offer was part of the earlier offer tied to add-ons.  From $10 to $50 of free DO items.  That's what I'm assuming, anyways.  I bought the pro bundle just now and that new $10 offer was not added to the $50 of daz originals that I got for buying the three add-ons.

    As a reward for already owning the bundle, I was offered the $10 worth of selected Daz Originals.

    when you buy any of today's new releases.

     

    Hmm.  Well, I bought the Scar pro bundle and a new release, Sluggo, and didn't get the $10 worth of freebies.

    Post edited by ericolsen on
  • Cris PalominoCris Palomino Posts: 11,713
    edited July 2020
    ericolsen said:
    Ati said:
    ericolsen said:

    I have the Scar 8 Pro Bundle, and while I get the 10% discount when I buy a new release, I don't get the $10 free on the selected Daz Originals.

    I believe this is one of those deals where you'd need to be actually buying the Scar pro bundle at the same time, in order to get the $10 worth of selected Daz originals.  If you bought the bundle already, that offer was part of the earlier offer tied to add-ons.  From $10 to $50 of free DO items.  That's what I'm assuming, anyways.  I bought the pro bundle just now and that new $10 offer was not added to the $50 of daz originals that I got for buying the three add-ons.

    As a reward for already owning the bundle, I was offered the $10 worth of selected Daz Originals.

    when you buy any of today's new releases.

     

    Hmm.  Well, I bought the Scar pro bundle and a new release, Sluggo, and didn't get the $10 worth of freebies.

    Did you go to this link to choose? https://www.daz3d.com/recommended-daz-originals-for-your-library#index=0&order=popular^1&filtered=1 If it's more than $10, it will deduct $10. Plus 10% more on the new medieval releases.

    Post edited by Cris Palomino on
  • ericolsenericolsen Posts: 350
    ericolsen said:
    Ati said:
    ericolsen said:

    I have the Scar 8 Pro Bundle, and while I get the 10% discount when I buy a new release, I don't get the $10 free on the selected Daz Originals.

    I believe this is one of those deals where you'd need to be actually buying the Scar pro bundle at the same time, in order to get the $10 worth of selected Daz originals.  If you bought the bundle already, that offer was part of the earlier offer tied to add-ons.  From $10 to $50 of free DO items.  That's what I'm assuming, anyways.  I bought the pro bundle just now and that new $10 offer was not added to the $50 of daz originals that I got for buying the three add-ons.

    As a reward for already owning the bundle, I was offered the $10 worth of selected Daz Originals.

    when you buy any of today's new releases.

     

    Hmm.  Well, I bought the Scar pro bundle and a new release, Sluggo, and didn't get the $10 worth of freebies.

    Did you go to this link to choose? https://www.daz3d.com/recommended-daz-originals-for-your-library#index=0&order=popular^1&filtered=1 If it's more than $10, it will deduct $10. Plus 10% more on the new medieval releases.

    Oh yes, I went to the link, and the item I added was not discounted. But I had $50 of free items in my cart from buying the scar bundle with three add-ons (the original scar offer). So I figured the $10 didn't apply to me. But if that $10 should have worked for me, let me know and maybe I can put in a ticket to get credit for the item I wanted added to my account?  Or something. 

  • Cris PalominoCris Palomino Posts: 11,713

    Buy Scar 8 Pro Bundle to get:

    An EXTRA 10% OFF* ‘Medieval’ New Releases
    Plus $10 worth of Select Daz Originals FREE*

    I believe that means you should if you bought the Scar bundle from the Medieval page.

  • ericolsenericolsen Posts: 350

    Buy Scar 8 Pro Bundle to get:

    An EXTRA 10% OFF* ‘Medieval’ New Releases
    Plus $10 worth of Select Daz Originals FREE*

    I believe that means you should if you bought the Scar bundle from the Medieval page.

    There is not a link to Scar from the Medieval page as far as I can tell.

  • Elemental FlameElemental Flame Posts: 72
    edited July 2020

    If you do not buy Scar 8 at the same time as the items on the Medieval page, you do not get the 10% off? Was there a purple banner, or is it punishment for buying him too early?

    Post edited by Elemental Flame on
  • WonderlandWonderland Posts: 7,057

    It worked for me from the regular Scar page. It ends up as $60.00 Daz Os if you have one of today's items in the cart. And the new item is 43% off.

  • I already own Scar 8 Pro Bundle but when I add any of the items from today's Medieval New Releases to my cart they are at the listed price. I am not seeing the 10% off for owning Scar 8 Pro Bundle. Do you only get the 10% off if you're buying Scar 8 Pro Bundle at the same time? I almost feel like I need to raise a ticket for a refund on Scar 8 to return it so I can buy it again with items from today's Medieval releases which seems counter-intuitive.

  • ericolsenericolsen Posts: 350
    edited July 2020

    It worked for me from the regular Scar page. It ends up as $60.00 Daz Os if you have one of today's items in the cart. And the new item is 43% off.

    Sounds like they have fixed it then. I did not get $60, only $50. I put in a ticket requesting the item I would have got. 

    Post edited by ericolsen on
  • bytescapesbytescapes Posts: 1,852

    This is your periodic reminder that one purple banner may hide another (or, as the French would say, "une bannière violette peut cacher un autre"). It is always worth manually closing a purple banner rather than leaving it up until it expires, just in case you have a second offer hidden behind the first.

    I say this because I just happened to close a somewhat 'Meh' purple-banner-offer, and discovered that a much, much better offer was lurking behind it. I'm glad I didn't overlook that one.

    DAZ folks, would it make sense to add some kind of visual indicator to the banner to show when two banners are stacked on top of each other? Just adding "1 of 2" or "More ..." or something like that to the topmost banner might do the trick.

     

This discussion has been closed.