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Daz Survey

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  • marblemarble Posts: 7,500

    PaperMoon said:

    I used my Daz email, checked deleted items and junk mail, but no survey.  I will wait until tomorrow before filing a ticket.

    Some of us just don't get any DAZ promo emails. I started another thread about this and apparently DAZ doesn't have an email subscribe or unsubscribe option page here on their website.  So no survey, no store credit for us.

  • TorquinoxTorquinox Posts: 3,636

    That's weird! Marble is 100% correct. I went to the help center and searched for "subscribe" and "newsletter." I found "how do I unsubscribe from the Daz3d newsletter" and info for subscribing to PC+, nothing for subscribing to Daz newsletter.

  • AlmightyQUESTAlmightyQUEST Posts: 2,005
    Every time someone asks about it on the forums, the official answer has been to open a ticket with support to get resubscribed to emails. Just FYI.
  • ANGELREAPER1972ANGELREAPER1972 Posts: 4,518

    that's something else I don't remember doing the subscribing thing though I am a pc member so maybe that automaticly subscribes me. As for surveys ans such I thought that was just a random thing as well as taking into account whether your a pc member and how much you spend which I spend a lot often be several thousand by now even before converted into Australian dollars. Same with the orange banners we get

  • marblemarble Posts: 7,500

    ANGELREAPER1972 said:

    that's something else I don't remember doing the subscribing thing though I am a pc member so maybe that automaticly subscribes me. As for surveys ans such I thought that was just a random thing as well as taking into account whether your a pc member and how much you spend which I spend a lot often be several thousand by now even before converted into Australian dollars. Same with the orange banners we get

    I am also a PC+ member so it isn't automatic. I had not noticed that I was not subscribed to the official DAZ  info emails because I get all those DAZ Deals emails triggered by that browser extension. Looking back through my email history I have not had DAZ emails for at least a year. I'm not a heavy spender here but I have been buying regularly since 2004 so I would have thought that some loyalty to the customer might be in order.

    It just beggars belief that we need to log a support call in order to subscribe to promo emails! You would think that DAZ want us to see what they have to offer.

  • kyoto kidkyoto kid Posts: 41,244

    ...wish I could stay unsubscribed from all the advert spam emails I receive in my regular inbox.  Crikey I keep getting ones for car related stuff and I haven't owned or driven a car in over 40 years..

  • ShadowBox24ShadowBox24 Posts: 184

    Still no $10 store credit as promised!  :(

    I've just info support via a ticket - here fingers crossed yes

  • mdingmding Posts: 1,278

    ShadowBox24 said:

    Still no $10 store credit as promised!  :(

    I've just info support via a ticket - here fingers croscrossed 

    Same here... Sent a ticket yesterday, no answer yet, still hoping for an happy end.

  • MelanieLMelanieL Posts: 7,481

    ShadowBox24 said:

    Still no $10 store credit as promised!  :(

    I've just info support via a ticket - here fingers crossed yes

    Me too - I put in a ticket 5 minutes ago. 

  • Alewis478Alewis478 Posts: 78
    What category should we use when submitting a ticket for not receiving the store credit? Sales?
  • WolfwoodWolfwood Posts: 787

    Alewis478 said:

    What category should we use when submitting a ticket for not receiving the store credit? Sales?

    Yes, its a comercial issue. And tech category can take much more time to be handled. 

  • richardandtracyrichardandtracy Posts: 5,927
    I have been fortunate in receiving the store credit, and have bought a luxury item. It was a Mousso character I'd never otherwise have got - Ginny - had I been spending my own money (so to speak). The remaining 52 cents may well evaporate, but I'll remain chuffed to bits with the unexpected windfall.
  • PerttiAPerttiA Posts: 10,024

    richardandtracy said:

    I have been fortunate in receiving the store credit, and have bought a luxury item. It was a Mousso character I'd never otherwise have got - Ginny - had I been spending my own money (so to speak). The remaining 52 cents may well evaporate, but I'll remain chuffed to bits with the unexpected windfall.

    I still have a whole dollar and one cent to spend after getting the Gorilla for G8M smiley

  • ShadowBox24ShadowBox24 Posts: 184

    Alewis478 said:

    What category should we use when submitting a ticket for not receiving the store credit? Sales?

    Hi Alewis478,

    I select Sales Support from drop down menu and I have a response from them via email.........Good Luck!yes

  • miladyderyni_173d399f47miladyderyni_173d399f47 Posts: 1,887

    mding said:

    ShadowBox24 said:

    Still no $10 store credit as promised!  :(

    I've just info support via a ticket - here fingers croscrossed 

    Same here... Sent a ticket yesterday, no answer yet, still hoping for an happy end.

    I did my ticket yesterday & got a response within a few hours of Daz opening this morning.  BUT it was just asking for my account email and the email I put on the survey. My ticket included my account email and that I had used that on the survey. Maybe they hadn't had their caffeine before reading the ticket?

    And still I have no credit or response...

  • SeraSera Posts: 1,675

    miladyderyni_173d399f47 said:

    mding said:

    ShadowBox24 said:

    Still no $10 store credit as promised!  :(

    I've just info support via a ticket - here fingers croscrossed 

    Same here... Sent a ticket yesterday, no answer yet, still hoping for an happy end.

    I did my ticket yesterday & got a response within a few hours of Daz opening this morning.  BUT it was just asking for my account email and the email I put on the survey. My ticket included my account email and that I had used that on the survey. Maybe they hadn't had their caffeine before reading the ticket?

    And still I have no credit or response...

    Same. Exact. Thing. Happened to me!!! LOL. Still waiting on a response and credit. 

  • SeraSera Posts: 1,675

    So this is interesting. I got the survey store credit banner, but no store credit. I guess the saga continues. 

  • mdingmding Posts: 1,278

    certaintree38 said:

    So this is interesting. I got the survey store credit banner, but no store credit. I guess the saga continues. 

    Same here, lol. But I am very happy about the banner, as it seems that now it really is only a matter of time until i also can say thankyou to DAZ smiley.

  • ANGELREAPER1972ANGELREAPER1972 Posts: 4,518

    richardandtracy said:

    I have been fortunate in receiving the store credit, and have bought a luxury item. It was a Mousso character I'd never otherwise have got - Ginny - had I been spending my own money (so to speak). The remaining 52 cents may well evaporate, but I'll remain chuffed to bits with the unexpected windfall.

    I think I remember you wishing for her back in the Mousso thread, you'll enjoy her

  • SeraSera Posts: 1,675

    mding said:

    certaintree38 said:

    So this is interesting. I got the survey store credit banner, but no store credit. I guess the saga continues. 

    Same here, lol. But I am very happy about the banner, as it seems that now it really is only a matter of time until i also can say thankyou to DAZ smiley.

    That's true. This does seem to be a step in the right direction. 

  • Alewis478Alewis478 Posts: 78

    certaintree38 said:

    So this is interesting. I got the survey store credit banner, but no store credit. I guess the saga continues. 

    Same. Put in a ticket, they responded right away. A few hours later I get the banner saying "here's your $10" but it's nowhere to be seen. 

  • Fae3DFae3D Posts: 2,627

    Alewis478 said:

    certaintree38 said:

    So this is interesting. I got the survey store credit banner, but no store credit. I guess the saga continues. 

    Same. Put in a ticket, they responded right away. A few hours later I get the banner saying "here's your $10" but it's nowhere to be seen. 

    Same here!

  • AndrewJJPAndrewJJP Posts: 720

    Same for me. I get the banner, but no credit. About to put in a ticket too.

  • EboshijaanaEboshijaana Posts: 506

    No credit here either.

  • miladyderyni_173d399f47miladyderyni_173d399f47 Posts: 1,887
    edited June 2021

    Alewis478 said:

    certaintree38 said:

    So this is interesting. I got the survey store credit banner, but no store credit. I guess the saga continues. 

    Same. Put in a ticket, they responded right away. A few hours later I get the banner saying "here's your $10" but it's nowhere to be seen. 

    Add me to the Banner but No Credit List. Except my banner didn't show up until after Daz Midnight today. 

    Post edited by miladyderyni_173d399f47 on
  • 3Ddreamer3Ddreamer Posts: 1,315

    Same here - put in a ticket yesterday, got a response asking which email addresses I used which I would have thought would have been connected with my ticket account. Got a banner before I updated the ticket thanking me for doing the survey but no credit in my account yet.

    Next survey I don't think I'll bother.

  • FenixPhoenixFenixPhoenix Posts: 3,118

    Same here. Got the banner but no store credit.

  • MelanieLMelanieL Posts: 7,481

    Me too - the request for my email address, then the banner, now the lack of store credit. Hope this will keep going in the right direction...

  • mdingmding Posts: 1,278
    edited June 2021

    Plot twist: Now my banner and the message are gone, still no store credit... Well, at least they seem to be working on it.

    Post edited by mding on
  • AndrewJJPAndrewJJP Posts: 720

    mding said:

    Plot twist: Now my banner and the message are gone, still no store credit... Well, at least they seem to be working on it.

    Same for me!

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