"There's Always Another Sale™" (Report sales issue here.)

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  • Wicked WhompWicked Whomp Posts: 220
    edited August 2020

    Well the PC+ discount override from the Gen3 blowout sale has been fixed, and no issues with the "Gen2, Gen and V4" blowout sale, so that's a plus. It is unfortunate however that the discounts have still not been properly adjusted for PC+ members in regards to most Gen8 base models due to the shapes and faces sale, which are still locked at 12%.

    Post edited by Wicked Whomp on
  • Charlie JudgeCharlie Judge Posts: 12,912
    Nester751 said:

    What is going on with the website issues? I'm not angry, am just wanting a little more information about the delays in fixing problems. Still can't download content from four days ago. The problem has been reported by others. I think a little "We're having troubles, and apologies for any delays on fixing problems" statement might go to help. That or start handing out deep discounts for people experiencing problems on their next purchases. I'm seeing all sorts of postings. For me still waiting on IGD Just Sit Poses for Genesis 8 Female to be able to be downloaded through any means. Thought this would be fixed a few days ago. Am going to post a help ticket and see if that speeds the fix up.

    +1

    And now we have another bundle sale when the problems with the earlier one still haven't been fixed. Thanks, but No Thanks.

  • margravemargrave Posts: 1,822
    Nester751 said:

    What is going on with the website issues? I'm not angry, am just wanting a little more information about the delays in fixing problems. Still can't download content from four days ago. The problem has been reported by others. I think a little "We're having troubles, and apologies for any delays on fixing problems" statement might go to help. That or start handing out deep discounts for people experiencing problems on their next purchases. I'm seeing all sorts of postings. For me still waiting on IGD Just Sit Poses for Genesis 8 Female to be able to be downloaded through any means. Thought this would be fixed a few days ago. Am going to post a help ticket and see if that speeds the fix up.

    They're probably migrating their system, since the store is being overhauled, but then things go awry and some poor coders have to hastily undo their hard work to duct-tape things back together.

  • L'AdairL'Adair Posts: 9,479

    Well the PC+ discount override from the Gen3 blowout sale has been fixed, and no issues with the "Gen2, Gen and V4" blowout sale, so that's a plus. It is unfortunate however that the discounts have still not been properly adjusted for PC+ members in regards to most Gen8 base models due to the shapes and faces sale, which are still locked at 12%.

    We've seen this many times over the past few years, where the products being featured at a flat rate, (with or without a purchase requirement,) have all needed to be the same price for the shop software to give the correct discount in the the cart. People on the forums have been vocal about how this messes with their member discounts if someone wants to buy one of these products outside of the special offer.

    This may be one of many reasons why the folks at Daz have decided to change the store software, in spite of what a nightmare such a migration will undoubtedly be for their staff. If it is as seamless as they hope, we won't share in that nightmare. But we're talking about software… I suspect customers will see more than one hiccup as the changes are implemented.
     



    As for the complaint that the membership is losing value, I've thought that myself from time to time. However, when I look at how much everything else has gone up, (gas, groceries, utlilities, etc.,) I have to admit it's only fair that the price of digital products go up as well. PAs also have to pay more for everything, and so their product prices need to go up to compensate. That means Daz has to pay them more for the buyouts that become Daz Originals and PC+ items, which in turn means Daz has to sell more of those products before they break even.

    And while stacking discounts are sweet, for us, getting an unintended 90% off a PA product means the PA is getting almost nothing for their work. (I believe the split is 50-50 with the PAs. If you pay $1.99, the PA only receives $1.) In the long run, it's in the best interest of everyone if unintended stacking discounts, (glitches,) come to an end. It may not feel like it, but I personally would rather pay a little more and keep our PAs, rather than have them go to another store, or worse, quit creating products all together. (And for the record, I'm a senior on a fixed income, not someone who can afford to buy whatever I want whenever I want it.)

  • XelloszXellosz Posts: 843

    Hi, anyone could get  "Shhh… A Secret Deal Just For You!" work? On what items does it work?

     

  • scorpioscorpio Posts: 8,485
    L'Adair said:

    Well the PC+ discount override from the Gen3 blowout sale has been fixed, and no issues with the "Gen2, Gen and V4" blowout sale, so that's a plus. It is unfortunate however that the discounts have still not been properly adjusted for PC+ members in regards to most Gen8 base models due to the shapes and faces sale, which are still locked at 12%.

    We've seen this many times over the past few years, where the products being featured at a flat rate, (with or without a purchase requirement,) have all needed to be the same price for the shop software to give the correct discount in the the cart. People on the forums have been vocal about how this messes with their member discounts if someone wants to buy one of these products outside of the special offer.

    This may be one of many reasons why the folks at Daz have decided to change the store software, in spite of what a nightmare such a migration will undoubtedly be for their staff. If it is as seamless as they hope, we won't share in that nightmare. But we're talking about software… I suspect customers will see more than one hiccup as the changes are implemented.
     



    As for the complaint that the membership is losing value, I've thought that myself from time to time. However, when I look at how much everything else has gone up, (gas, groceries, utlilities, etc.,) I have to admit it's only fair that the price of digital products go up as well. PAs also have to pay more for everything, and so their product prices need to go up to compensate. That means Daz has to pay them more for the buyouts that become Daz Originals and PC+ items, which in turn means Daz has to sell more of those products before they break even.

    And while stacking discounts are sweet, for us, getting an unintended 90% off a PA product means the PA is getting almost nothing for their work. (I believe the split is 50-50 with the PAs. If you pay $1.99, the PA only receives $1.) In the long run, it's in the best interest of everyone if unintended stacking discounts, (glitches,) come to an end. It may not feel like it, but I personally would rather pay a little more and keep our PAs, rather than have them go to another store, or worse, quit creating products all together. (And for the record, I'm a senior on a fixed income, not someone who can afford to buy whatever I want whenever I want it.)

    What about the perks we use to have and the promises made in the past that have disappeared or never appeared.

    And the whole poor PAs and Poor Daz does not inspire confidence in customers, if PAs don't like how things work at Daz they can sell elsewhere, for me trying to guilt trip me does not incourage me to spend - quite the opposite.

    And for the record I work for a living and my income is commission based  (I don't have the luxuray of it being fixed)  if you want me to part with it then you have to work at that the same as I work at earning it.

  • ecks201ecks201 Posts: 447
    Gordig said:

    Well, this is new.

    Gus Gorman is alive and well and working at Daz laugh

  • tsroemitsroemi Posts: 2,907

    Something is definitely amiss with the store, my cart has forgotten what little math it knew completely ... Will wait with further shopping until things seem sorted out. Just you take extra care, everyone, that your cart price really matches the summ of the single items right now.

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  • kyoto kidkyoto kid Posts: 41,264
    edited August 2020

    ..meh, another buy something I don't need to get things I do ata steep discount (G3 Blowout sale). Half of the "qualifying" new releases are for G8F. 

    Without a new release, it's a flat 12$ each rather than a set discount across the board (even for PC+).

    Post edited by kyoto kid on
  • -0__0--0__0- Posts: 11

    the flash sale is not working, both items are in the sale and should both be 60% off with 2 items in cart, can someone look into this please.

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  • margravemargrave Posts: 1,822

    Sakura 8 is advertised as being part of the flash sale, but when I added her to my cart the 65% discount wasn't being applied.

  • GordigGordig Posts: 10,192
    margrave said:

    Sakura 8 is advertised as being part of the flash sale, but when I added her to my cart the 65% discount wasn't being applied.

    Did you have two other flash sale items in your cart?

  • xyer0xyer0 Posts: 6,064
    edited August 2020

    My Mystique 2 coupon items in my cart have gone from 72% off to 60% off since the new flash sale started.

    Nevermind. It merely deleted my coupon code.

    Post edited by xyer0 on
  • margravemargrave Posts: 1,822
    Gordig said:
    margrave said:

    Sakura 8 is advertised as being part of the flash sale, but when I added her to my cart the 65% discount wasn't being applied.

    Did you have two other flash sale items in your cart?

    I had more than just two, and the discount was applied for every product I checked except Sakura 8.

  • Charlie JudgeCharlie Judge Posts: 12,912
    edited August 2020

    Has anybody been able to get the items that were in the bundles in the 'Feed The Hungry' bundle ?

    Yet another DAZ workday has come and gone and I still do not have them in my product library or available for download. I certainly am not much interested in purchasing anything else frrom DAZ until I get the items I have already paid for.

    Post edited by Charlie Judge on
  • ariocharioch Posts: 172

    Has anybody been able to get the items that were in the bundles in the 'Feed The Hungry' bundle ?

    Yet another DAZ workday has come and gone and I still do not have them in my product library or available for download. I certainly am not much interested in purchasing anything else frrom DAZ until I get the items I have already paid for.

    Nope. Communication with DAZ dried up for me at about 12:30 yesterday afternoon. I just sent a message asking for an update to the issue, so maybe something will happen tomorrow. Who knows?

    I'm usually a fairly forgiving person, but this, coupled with all the other issues I see people are currently having, has led me to put a freeze on buying until these issues are addressed and resolved. Even a bit of communication from DAZ would go a long way. Well, maybe not a long way, but something is better than the absolute NOTHING we're getting now.

  • barbultbarbult Posts: 24,885

    CS really must be bogged down. I asked for a refund on a broken product 7 days ago and still haven't received a response. That is unusual.

  • Cris PalominoCris Palomino Posts: 11,715

    Has anybody been able to get the items that were in the bundles in the 'Feed The Hungry' bundle ?

    Yet another DAZ workday has come and gone and I still do not have them in my product library or available for download. I certainly am not much interested in purchasing anything else frrom DAZ until I get the items I have already paid for.

    Could we get your ticket number?

  • vwranglervwrangler Posts: 4,903
    edited August 2020
    Nester751 said:

    Was going to buy something today but still waiting for item I purchased to show up and be able to downloaded. Decided to empty my cart and not purchase anything until the item is fixed. Went elsewhere to spend my money today.

    Same here.

    Daz workday has come and gone AND I'm still missing the items from the bundles that are part of the Feed The People Bundle. 

    Hey DAZ, how about a substantial rebate to make up for the lack of items and the long delay ?

    Just out of curiosity, were any of the items available for you?

    I noticed that for mine, the items that were standalone -- that weren't already bundled -- were available for download (the Family poses, the diner, the kitchen), but neither the FG Ice Cream Parlor Bundle nor the Restaurant bundle were available. I wouldn't know if the Crazy Chef bundle was unavailable, since I bought it separately some time ago.

    I wonder if there's an issue with making a bundle of bundles -- rather than adding the individual items to the bigger bundles, as happens with pro and starter bundles -- that popped up unexpectedly.

    Post edited by vwrangler on
  • RangerRickRangerRick Posts: 294

    Speaking for myself, all the individual items in that order were downloadable but the three bundles were listed in the Product Page for the Feed the People Bundle item but the Product Pages for each of those three bundles had no items in them.  I suspect you're correct that bundles of bundles don't work and they'll need to add each item from those bundles into the Feed the People bundle.

  • Charlie JudgeCharlie Judge Posts: 12,912

    Has anybody been able to get the items that were in the bundles in the 'Feed The Hungry' bundle ?

    Yet another DAZ workday has come and gone and I still do not have them in my product library or available for download. I certainly am not much interested in purchasing anything else frrom DAZ until I get the items I have already paid for.

    Could we get your ticket number?

    Not sure if it should be posted in a public forum so I have sent it to you by PM.

     

    vwrangler said:
    Nester751 said:

    Was going to buy something today but still waiting for item I purchased to show up and be able to downloaded. Decided to empty my cart and not purchase anything until the item is fixed. Went elsewhere to spend my money today.

    Same here.

    Daz workday has come and gone AND I'm still missing the items from the bundles that are part of the Feed The People Bundle. 

    Hey DAZ, how about a substantial rebate to make up for the lack of items and the long delay ?

    Just out of curiosity, were any of the items available for you?

    I noticed that for mine, the items that were standalone -- that weren't already bundled -- were available for download (the Family poses, the diner, the kitchen), but neither the FG Ice Cream Parlor Bundle nor the Restaurant bundle were available. I wouldn't know if the Crazy Chef bundle was unavailable, since I bought it separately some time ago.

    I wonder if there's an issue with making a bundle of bundles -- rather than adding the individual items to the bigger bundles, as happens with pro and starter bundles -- that popped up unexpectedly.

    Same for me. I got the items that were individual items in the 'Feed The People Bundle' but not the ones that were in the 'Out To Dinner Bundle' that was part of the 'Feed The People Bundle'

  • L'AdairL'Adair Posts: 9,479

    The link to today's "Weird Wild West Bundle", in the onsite message, (purple banner,) goes to a 404 error page: https://www.daz3d.com/weird-west-bundle

  • margravemargrave Posts: 1,822
    vwrangler said:

    Just out of curiosity, were any of the items available for you?

    I noticed that for mine, the items that were standalone -- that weren't already bundled -- were available for download (the Family poses, the diner, the kitchen), but neither the FG Ice Cream Parlor Bundle nor the Restaurant bundle were available. I wouldn't know if the Crazy Chef bundle was unavailable, since I bought it separately some time ago.

    I wonder if there's an issue with making a bundle of bundles -- rather than adding the individual items to the bigger bundles, as happens with pro and starter bundles -- that popped up unexpectedly.

    If you look at the pages for the bundles themselves, you'll see they're flagged as "purchased". So Daz knows we bought the bundles, just not the individual items in them. For whatever reason, the store code has only gone one layer into the bundle, not recursively dug down to every product within a product.

  • jakibluejakiblue Posts: 7,281

    Only just gone up, so give it a bit (as usual.......*sigh*) before anything shows up properly

    L'Adair said:

    The link to today's "Weird Wild West Bundle", in the onsite message, (purple banner,) goes to a 404 error page: https://www.daz3d.com/weird-west-bundle

     

  • L'AdairL'Adair Posts: 9,479
    jakiblue said:

    Only just gone up, so give it a bit (as usual.......*sigh*) before anything shows up properly

    L'Adair said:

    The link to today's "Weird Wild West Bundle", in the onsite message, (purple banner,) goes to a 404 error page: https://www.daz3d.com/weird-west-bundle

     

    Yes. It's there now.

    First time I've had a link in onsite message not be live by the time I read the message, though. I thought it might have been mistyped.

  • jakibluejakiblue Posts: 7,281

    Everything is all over the place as usual. The Wild West Bundle is only showing 4 images on the store page of what is included...the description lists them all, but no images. 

    And I'm REALLY hoping the banner discounts haven't kicked in, cos with two discounts, and the discount on the page, that end price in my cart is horribly expensive. Unless the discounts don't stack, in which case, I'm passing on this. 

    L'Adair said:
    jakiblue said:

    Only just gone up, so give it a bit (as usual.......*sigh*) before anything shows up properly

    L'Adair said:

    The link to today's "Weird Wild West Bundle", in the onsite message, (purple banner,) goes to a 404 error page: https://www.daz3d.com/weird-west-bundle

     

    Yes. It's there now.

    First time I've had a link in onsite message not be live by the time I read the message, though. I thought it might have been mistyped.

     

  • James_HJames_H Posts: 1,046

    Not sure what to make of the bundle: but the interactive license is $50.

  • L'AdairL'Adair Posts: 9,479
    edited August 2020
    jakiblue said:

    Everything is all over the place as usual. The Wild West Bundle is only showing 4 images on the store page of what is included...the description lists them all, but no images. 

    And I'm REALLY hoping the banner discounts haven't kicked in, cos with two discounts, and the discount on the page, that end price in my cart is horribly expensive. Unless the discounts don't stack, in which case, I'm passing on this. 

    L'Adair said:
    jakiblue said:

    Only just gone up, so give it a bit (as usual.......*sigh*) before anything shows up properly

    L'Adair said:

    The link to today's "Weird Wild West Bundle", in the onsite message, (purple banner,) goes to a 404 error page: https://www.daz3d.com/weird-west-bundle

     

    Yes. It's there now.

    First time I've had a link in onsite message not be live by the time I read the message, though. I thought it might have been mistyped.

     

    Just a heads up if you've purchased a lot of G8 bundles: I checked my inbox and I've got three onsite messages for the two bundles. (And all the discounts appear to be stacking.)

    Post edited by L'Adair on
  • jakibluejakiblue Posts: 7,281

    Yep, I got 3 as well. I'll try again and see the price.  

    L'Adair said:
    jakiblue said:

    Everything is all over the place as usual. The Wild West Bundle is only showing 4 images on the store page of what is included...the description lists them all, but no images. 

    And I'm REALLY hoping the banner discounts haven't kicked in, cos with two discounts, and the discount on the page, that end price in my cart is horribly expensive. Unless the discounts don't stack, in which case, I'm passing on this. 

    L'Adair said:
    jakiblue said:

    Only just gone up, so give it a bit (as usual.......*sigh*) before anything shows up properly

    L'Adair said:

    The link to today's "Weird Wild West Bundle", in the onsite message, (purple banner,) goes to a 404 error page: https://www.daz3d.com/weird-west-bundle

     

    Yes. It's there now.

    First time I've had a link in onsite message not be live by the time I read the message, though. I thought it might have been mistyped.

     

    Just a heads up if you've purchased a lot of G8 bundles: I checked my inbox and I've got three onsite messages for the two bundles. (And all the discounts appear to be stacking.)

     

  • jakibluejakiblue Posts: 7,281

    The Holt 8 HD Add on isn't going into the cart free with both bundles in there. 

This discussion has been closed.