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"There's Always Another Sale™" (Report sales issue here.)

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  • Rod Wise DriggoRod Wise Driggo Posts: 2,230

    Well, in my case I got two discounts applied to Stonemasons Frontier Outpost and got it for $3.14. So I liked this more than discounts in the fast-grab percentage.

  • DiomedeDiomede Posts: 15,225
    doubledeviant said:
    In case it wasn't obvious:

     

    Featured Special Items should be removed from the Select Bonus Items list so that customers buying three or more Debut New items can receive both discounts as advertised.

    I put together a sample cart.  I'm not showing any discounts for the 1 select bonus item 70% off.  I bet this observation by doubledeviant is why.

  • Cris PalominoCris Palomino Posts: 11,703
    Diomede said:
    doubledeviant said:
    In case it wasn't obvious:

     

    Featured Special Items should be removed from the Select Bonus Items list so that customers buying three or more Debut New items can receive both discounts as advertised.

    I put together a sample cart.  I'm not showing any discounts for the 1 select bonus item 70% off.  I bet this observation by doubledeviant is why.

    If you are not, I can only suggest a ticket as if works for some and not others, it's almost impossible to troubleshoot.

  • LeanaLeana Posts: 11,842
    edited September 2020
    doubledeviant said:
    "Buy 3 or more Debut New Releases to get an EXTRA 15% OFF them, an EXTRA 40% OFF Today’s Featured Special Items, & get up to 3 Items from Today’s Featured Artist Stores for an EXTRA 60% OFF, PLUS any 1 Select Bonus Item for 70% OFF" I put three Debut New releases in the cart and then add Valentino 8 Pro Bundle as my Select Bonus Item. Prices are correct at this point. But when I add Featured Special Items to the cart, the Select Bonus Item discount deactivates. Presumably this is caused by overlap in the Featured Special Items and Select Bonus Items lists.

     

    Here's the thing - it's not advertised as an EITHER/OR offer - you're supposed to get all of the discounts. That's indicated by the word "PLUS" in big ole capital letters.

    If an item is in the two categories then it takes a spot in both. The store software can't decide "this one should be considered as special item and that other as featured item" when he sees both of your items, it sees more than one special item so the discount doesn't apply.

    For the record, if you use an item which is in both categories as your only "special item" then both discounts will be combined for that item.

    It would be simpler if there was no overlap in the categories, on the other hand that would mean no combined discounts.

    Post edited by Leana on
  • cheelong72cheelong72 Posts: 97

    Buy 3 or more Debut New Releases to get an EXTRA 15% OFF* them, an EXTRA 40% OFF* Today’s Featured Special Items,
    & get up to 3 Items from Today’s Featured Artist Stores for an EXTRA 60% OFF*¥, PLUS any 1 Select Bonus Item for 70% OFF*¥

     

    Not working properly, will give it an hour or two to see if it gets fixed, then call it quits.

     
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  • LeanaLeana Posts: 11,842
    edited September 2020
    cheelong72 said:

    Buy 3 or more Debut New Releases to get an EXTRA 15% OFF* them, an EXTRA 40% OFF* Today’s Featured Special Items,
    & get up to 3 Items from Today’s Featured Artist Stores for an EXTRA 60% OFF*¥, PLUS any 1 Select Bonus Item for 70% OFF*¥

    Another problem with overlapping categories. The cyborg is in the bonus items and special items, so for the store software you have at least two bonus items in your cart.

    Post edited by Leana on
  • Cris PalominoCris Palomino Posts: 11,703
    Leana said:
    cheelong72 said:

    Buy 3 or more Debut New Releases to get an EXTRA 15% OFF* them, an EXTRA 40% OFF* Today’s Featured Special Items,
    & get up to 3 Items from Today’s Featured Artist Stores for an EXTRA 60% OFF*¥, PLUS any 1 Select Bonus Item for 70% OFF*¥

    The cyborg is in the bonus items too, so for the store software you have at least two bonus items in your cart.

    In my testing, adding two of the select bonus to the cart I showed, one item went to 70% and the other got no discount.

  • LeanaLeana Posts: 11,842
    edited September 2020
    Cris Palomino said:
    Leana said:
    cheelong72 said:

    Buy 3 or more Debut New Releases to get an EXTRA 15% OFF* them, an EXTRA 40% OFF* Today’s Featured Special Items,
    & get up to 3 Items from Today’s Featured Artist Stores for an EXTRA 60% OFF*¥, PLUS any 1 Select Bonus Item for 70% OFF*¥

    The cyborg is in the bonus items too, so for the store software you have at least two bonus items in your cart.

    In my testing, adding two of the select bonus to the cart I showed, one item went to 70% and the other got no discount.

    Which items did you use? If one of them was a special item too it would get the 70% off for being in that category.

    For example I tried with Aura, which is both special and bonus item, and Ruo Xi which is only bonus item ==> when I only have Aura in cart it it 91%off as it gets the discount for both categories, and if I add Ruo Xi then Aura has only the 70% off for "special item" and Ruo Xi has no discount.

    Post edited by Leana on
  • Cris PalominoCris Palomino Posts: 11,703
    Leana said:
    Cris Palomino said:
    Leana said:
    cheelong72 said:

    Buy 3 or more Debut New Releases to get an EXTRA 15% OFF* them, an EXTRA 40% OFF* Today’s Featured Special Items,
    & get up to 3 Items from Today’s Featured Artist Stores for an EXTRA 60% OFF*¥, PLUS any 1 Select Bonus Item for 70% OFF*¥

    The cyborg is in the bonus items too, so for the store software you have at least two bonus items in your cart.

    In my testing, adding two of the select bonus to the cart I showed, one item went to 70% and the other got no discount.

    Which items did you use? If one of them was a special item too it would get the 70% off for being in that category.

    For example I tried with Aura, which is both special and bonus item, and Ruo Xi which is only bonus item ==> when I only have Aura in cart it it 91%off as it gets the discount for both categories, and if I add Ruo Xi then Aura has only the 70% off for "special item" and Ruo Xi has no discount.

    You can only get the 70% off one of them. Here's the test cart with two from the Special category.

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  • Cris PalominoCris Palomino Posts: 11,703
    edited September 2020

    I asked Chohole to do a test cart as well.

    Post edited by Cris Palomino on
  • markgoode77markgoode77 Posts: 343

    I gave the store time to 'settle' and had another go.

    I've no idea what's going on here, and I can no longer be bothered to find out.  I'm sick of Daz's stupid games/incompetence/caching issues.  I, like many others here, have spent thousands in the Daz store, and we deserve better than this idiocy.

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  • Cris PalominoCris Palomino Posts: 11,703
    markgoode77 said:

    I gave the store time to 'settle' and had another go.

    I've no idea what's going on here, and I can no longer be bothered to find out.  I'm sick of Daz's stupid games/incompetence/caching issues.  I, like many others here, have spent thousands in the Daz store, and we deserve better than this idiocy.

    You are seeing the result of a store glitch in your second cart graphic. The prices were meant to be the 40% (50% for two debut or still new) and the store glitched to higher discounts. I brought this to their attention and they corrected this.

  • doubledeviantdoubledeviant Posts: 1,189
    Here's the cart. Notice that Valentino 8 Pro Bundle lost the Select Bonus Item discount when Aura for Genesis 8 Female (a Featured Special Item) was added to the cart.

    (The first item in the cart is AER Scout Mecha "Harpy" - I couldn't fit the entire cart in one screenshot, so it's only partly showing).
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  • Cris PalominoCris Palomino Posts: 11,703
    edited September 2020
    doubledeviant said:
    Here's the cart. Notice that Valentino 8 Pro Bundle lost the Select Bonus Item discount when Aura for Genesis 8 Female (a Featured Special Item) was added to the cart.

     

    (The first item in the cart is AER Scout Mecha "Harpy" - I couldn't fit the entire cart in one screenshot, so it's only partly showing).

    But as I demonstrated in my test cart with two Select Bonus items, that is exactly what should happen. One gets 70% and the other doesn't. If you want Valentino, remove Aura. The 70% is limited to one item.

    Post edited by Cris Palomino on
  • markgoode77markgoode77 Posts: 343
    Cris Palomino said:
    markgoode77 said:

    I gave the store time to 'settle' and had another go.

    I've no idea what's going on here, and I can no longer be bothered to find out.  I'm sick of Daz's stupid games/incompetence/caching issues.  I, like many others here, have spent thousands in the Daz store, and we deserve better than this idiocy.

    You are seeing the result of a store glitch in your second cart graphic. The prices were meant to be the 40% (50% for two debut or still new) and the store glitched to higher discounts. I brought this to their attention and they corrected this.

    Well, it was still uncorrected at the time of my post above. 

    This sort of thing happens several times a day, every single day.  When mixed with the labyrinthine sale qualifications it makes it nigh on impossible to work out what's happening, am I paying the right price or too much?  And once I've bought something, will it install?  Did QC even look at it?  Will any of the metadata be correct?  I could rant on for hours.  Don't take offence Chris, I know you and the other mods take a lot of the flak for this, and I have no doubt you are doing your best.

    But the constant problems when simply trying to make a purchase have finally turned me into an angry customer.

  • Cris PalominoCris Palomino Posts: 11,703
    markgoode77 said:
    Cris Palomino said:
    markgoode77 said:

    I gave the store time to 'settle' and had another go.

    I've no idea what's going on here, and I can no longer be bothered to find out.  I'm sick of Daz's stupid games/incompetence/caching issues.  I, like many others here, have spent thousands in the Daz store, and we deserve better than this idiocy.

    You are seeing the result of a store glitch in your second cart graphic. The prices were meant to be the 40% (50% for two debut or still new) and the store glitched to higher discounts. I brought this to their attention and they corrected this.

    Well, it was still uncorrected at the time of my post above. 

    This sort of thing happens several times a day, every single day.  When mixed with the labyrinthine sale qualifications it makes it nigh on impossible to work out what's happening, am I paying the right price or too much?  And once I've bought something, will it install?  Did QC even look at it?  Will any of the metadata be correct?  I could rant on for hours.  Don't take offence Chris, I know you and the other mods take a lot of the flak for this, and I have no doubt you are doing your best.

    But the constant problems when simply trying to make a purchase have finally turned me into an angry customer.

    No offence taken. I certainly understand the frustration. I can only try to explain what has happened.

  • doubledeviantdoubledeviant Posts: 1,189
    edited September 2020
    Cris Palomino said:
    doubledeviant said:
    Here's the cart. Notice that Valentino 8 Pro Bundle lost the Select Bonus Item discount when Aura for Genesis 8 Female (a Featured Special Item) was added to the cart.

     

    (The first item in the cart is AER Scout Mecha "Harpy" - I couldn't fit the entire cart in one screenshot, so it's only partly showing).

    But as I demonstrated in my test cart with two Select Bonus items, that is exactly what should happen. One gets 70% and the other doesn't. If you want Valentino, remove Aura. The 70% is limited to one item.

    No - Aura is already 70% off: 50% base plus an extra 40% discount from being a Featured Special Item with three Debut New items in the cart.

    Add two Pro Bundles from the list to a cart of three Debut New items and you'll see that having two Select Bonus Items cancels the discount. Featured Special Items need to be removed from the Select Bonus Items list for both discounts to function on the same cart.
    Post edited by doubledeviant on
  • Cris PalominoCris Palomino Posts: 11,703
    doubledeviant said:
    Cris Palomino said:
    doubledeviant said:
    Here's the cart. Notice that Valentino 8 Pro Bundle lost the Select Bonus Item discount when Aura for Genesis 8 Female (a Featured Special Item) was added to the cart.

     

    (The first item in the cart is AER Scout Mecha "Harpy" - I couldn't fit the entire cart in one screenshot, so it's only partly showing).

    But as I demonstrated in my test cart with two Select Bonus items, that is exactly what should happen. One gets 70% and the other doesn't. If you want Valentino, remove Aura. The 70% is limited to one item.

     

    No - Aura is already 70% off: 50% base plus an extra 40% discount from being a Featured Special Item with three Debut New items in the cart.

     

    Add two Pro Bundles from the list to a cart of three Debut New items and you'll see that having two Select Bonus Items cancels the discount. Featured Special Items need to be removed from the Special Bonus Items list for both discounts to function on the same cart.

    I don't see daveyabbo among the artists in the debut items so is not among the featured artist stores which is the category which would have the 60% discount of which you speak, so it would only have 40%. Can you show me otherwise?

  • LeanaLeana Posts: 11,842
    doubledeviant said:
    Cris Palomino said:
    doubledeviant said:
    Here's the cart. Notice that Valentino 8 Pro Bundle lost the Select Bonus Item discount when Aura for Genesis 8 Female (a Featured Special Item) was added to the cart.

     

    (The first item in the cart is AER Scout Mecha "Harpy" - I couldn't fit the entire cart in one screenshot, so it's only partly showing).

    But as I demonstrated in my test cart with two Select Bonus items, that is exactly what should happen. One gets 70% and the other doesn't. If you want Valentino, remove Aura. The 70% is limited to one item.

     

    No - Aura is already 70% off: 50% base plus an extra 40% discount from being a Featured Special Item with three Debut New items in the cart.

     

    Add two Pro Bundles from the list to a cart of three Debut New items and you'll see that having two Select Bonus Items cancels the discount. Featured Special Items need to be removed from the Select Bonus Items list for both discounts to function on the same cart.

    As I mentioned earlier, Aura is both a "featured special item" and a "bonus item". So Aura + another bonus item counts for 2 bonus items.

  • LeanaLeana Posts: 11,842
    Cris Palomino said:
    Leana said:
    Cris Palomino said:
    Leana said:
    cheelong72 said:

    Buy 3 or more Debut New Releases to get an EXTRA 15% OFF* them, an EXTRA 40% OFF* Today’s Featured Special Items,
    & get up to 3 Items from Today’s Featured Artist Stores for an EXTRA 60% OFF*¥, PLUS any 1 Select Bonus Item for 70% OFF*¥

    The cyborg is in the bonus items too, so for the store software you have at least two bonus items in your cart.

    In my testing, adding two of the select bonus to the cart I showed, one item went to 70% and the other got no discount.

    Which items did you use? If one of them was a special item too it would get the 70% off for being in that category.

    For example I tried with Aura, which is both special and bonus item, and Ruo Xi which is only bonus item ==> when I only have Aura in cart it it 91%off as it gets the discount for both categories, and if I add Ruo Xi then Aura has only the 70% off for "special item" and Ruo Xi has no discount.

    You can only get the 70% off one of them. Here's the test cart with two from the Special category.

    Frontier outpost is bonus and special item, like Aura in my test.

  • doubledeviantdoubledeviant Posts: 1,189
    edited September 2020
    Cris Palomino said:
    doubledeviant said:
    Cris Palomino said:
    doubledeviant said:
    Here's the cart. Notice that Valentino 8 Pro Bundle lost the Select Bonus Item discount when Aura for Genesis 8 Female (a Featured Special Item) was added to the cart.

     

    (The first item in the cart is AER Scout Mecha "Harpy" - I couldn't fit the entire cart in one screenshot, so it's only partly showing).

    But as I demonstrated in my test cart with two Select Bonus items, that is exactly what should happen. One gets 70% and the other doesn't. If you want Valentino, remove Aura. The 70% is limited to one item.

     

    No - Aura is already 70% off: 50% base plus an extra 40% discount from being a Featured Special Item with three Debut New items in the cart.

     

    Add two Pro Bundles from the list to a cart of three Debut New items and you'll see that having two Select Bonus Items cancels the discount. Featured Special Items need to be removed from the Special Bonus Items list for both discounts to function on the same cart.

    I don't see daveyabbo among the artists in the debut items so is not among the featured artist stores which is the category which would have the 60% discount of which you speak, so it would only have 40%. Can you show me otherwise?

    Not a Featured Artist Item - Aura is a Featured Special Item, which has the same 40/50% base discount (plus an extra 40% if you have three Debut New Items in cart). See attached.
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    Post edited by doubledeviant on
  • RangerRickRangerRick Posts: 290
    edited September 2020

    "ATLAS Armored Suit for Genesis 8"  is in the "Featured Special Items" category and, I suspect, the "Select Bonus Item" category.  I'm tempted to give up on getting the 70% off "Select Bonus Item" and just take ATLAS for 91% off ($2.96).

     

    (ugh, edited twice for bad edits. I should go back to sleep)

    Post edited by RangerRick on
  • jakibluejakiblue Posts: 7,281

    I was thinking the same thing, but then I started thinking I'm not sure I want to spend approx $30 on three items that while I kinda like them, I don't really need them...just to get an item for a deep deep discount. The buy-in is a little steep to get something I REALLY want at a low price.  

    RangerRick said:

    "ATLAS Armored Suit for Genesis 8"  is in the "Featured Special Items" category and, I suspect, the "Select Bonus Item" category.  I'm tempted to give up on getting the 70% off "Select Bonus Item" and just take ATLAS for 91% off ($2.96).

     

    (ugh, edited twice for bad edits. I should go back to sleep)

     

  • doubledeviantdoubledeviant Posts: 1,189
    edited September 2020
    Here's what seems to be happening, in the simplest way that I can break it down:

    If you buy three or more Debut New Releases, you're supposed to get four perks.

    1. Extra 15% off Debut New Releases - this is working.

    2. Extra 40% off Featured Special Items - this is working.

    3. Extra 60% off up to three Featured Artist Items - this is working.

    4. Extra 70% off one Select Bonus Item - this is working, but it stops working when you have more than one Select Bonus Item in the cart (which is normal behavior).

    BUT since Featured Special Items are also on the Select Bonus Items list, parts 2 and 4 of the offer are not compatible.

    Unless you can show me a cart that includes:

    1. three Debut New items

    2. one or more Featured Special Items (which will be 70% off or more due to perk 2 stacking with the base 50% discount)

    3. one 70% off Select Bonus Item (that isn't also a Featured Special Item - which are already 70% or more as described above)

    ? Otherwise, the offer doesn't seem to be working as advertised.

    The fix seems relatively simple - the 25 Featured Special Items should be removed from the Select Bonus Item list.

    Honestly, I'm ready to say screw it and dump the cart. Even if I'm wrong about the offer somehow, it shouldn't be this much effort parsing a sale.
    Post edited by doubledeviant on
  • cheelong72cheelong72 Posts: 97
    Leana said:
    cheelong72 said:

    Buy 3 or more Debut New Releases to get an EXTRA 15% OFF* them, an EXTRA 40% OFF* Today’s Featured Special Items,
    & get up to 3 Items from Today’s Featured Artist Stores for an EXTRA 60% OFF*¥, PLUS any 1 Select Bonus Item for 70% OFF*¥

    Another problem with overlapping categories. The cyborg is in the bonus items and special items, so for the store software you have at least two bonus items in your cart.

    I'm fairly new to Daz and now I see what's going on.

    The people at Daz don't have the time to thoroughly check if a promotion offer overlaps or not,

    so it's the customer's job to check each item, which takes a lot of time. This is very bad customer service in my humble opinion...

  • JamieMJamieM Posts: 356

    Warning that the checkout may be faulty right now.

    I've just bought two Fast Grab items using PayPal. The checkout and Paypal screen showed the correct prices (total $12.88) but when my confirmation came through they were charged as full price ($42.90)

  • RangerRickRangerRick Posts: 290
    RangerRick said:

    "ATLAS Armored Suit for Genesis 8"  is in the "Featured Special Items" category and, I suspect, the "Select Bonus Item" category.  I'm tempted to give up on getting the 70% off "Select Bonus Item" and just take ATLAS for 91% off ($2.96).

     

    (ugh, edited twice for bad edits. I should go back to sleep)

     

    Seems to be fixed now for the ATLAS armor anyway.  Good luck to the others who had this problem.

     

  • cheelong72cheelong72 Posts: 97
    edited September 2020
    cheelong72 said:
    Leana said:
    cheelong72 said:

    Buy 3 or more Debut New Releases to get an EXTRA 15% OFF* them, an EXTRA 40% OFF* Today’s Featured Special Items,
    & get up to 3 Items from Today’s Featured Artist Stores for an EXTRA 60% OFF*¥, PLUS any 1 Select Bonus Item for 70% OFF*¥

    Another problem with overlapping categories. The cyborg is in the bonus items and special items, so for the store software you have at least two bonus items in your cart.

    I'm fairly new to Daz and now I see what's going on.

    The people at Daz don't have the time to thoroughly check if a promotion offer overlaps or not,

    so it's the customer's job to check each item, which takes a lot of time. This is very bad customer service in my humble opinion...

    Tried a last refresh and now the prices seems to be as advertised. Daz should be able to do it correctly from the start.

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    Post edited by cheelong72 on
  • Cora ReginaCora Regina Posts: 731

    Feels like its time to give up for the day and take my spending somewhere else, as it's now more than ten hours after midnight and a number of items from the Featured Artists list are still discounted incorrectly.

    Genesis 3: 40% off, should be 52%

    Genesis 2: 40% or 52% off, should be 58%

    Genesis/M4/V4: 40%, 52%, or 58% off, should be 67%.

  • bytescapesbytescapes Posts: 1,851

    A new PC+ release, Universal Dress: Brass and Bows, just lost its PC+ discount and jumped to $12.95.

This discussion has been closed.