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"There's Always Another Sale™" (Report sales issue here.)

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Comments

  • LeanaLeana Posts: 11,842
    bytescapes said:

    A new PC+ release, Universal Dress: Brass and Bows, just lost its PC+ discount and jumped to $12.95.

    They probably updated something on the product page, that usually causes discounts to disappear temporarily.

  • LeanaLeana Posts: 11,842
    cheelong72 said:
    Leana said:
    cheelong72 said:

    Buy 3 or more Debut New Releases to get an EXTRA 15% OFF* them, an EXTRA 40% OFF* Today’s Featured Special Items,
    & get up to 3 Items from Today’s Featured Artist Stores for an EXTRA 60% OFF*¥, PLUS any 1 Select Bonus Item for 70% OFF*¥

    Another problem with overlapping categories. The cyborg is in the bonus items and special items, so for the store software you have at least two bonus items in your cart.

    I'm fairly new to Daz and now I see what's going on.

    The people at Daz don't have the time to thoroughly check if a promotion offer overlaps or not,

    so it's the customer's job to check each item, which takes a lot of time. This is very bad customer service in my humble opinion...

    Well having overlapping promotions can be good for the customer too: in this case if you select one item which is in both special and bonus categories you can only have one discounted item but the discounts combine, which means it's 91% off. 

  • akmerlowakmerlow Posts: 1,124

    So, last day of september today. Anything going on?

  • doubledeviantdoubledeviant Posts: 1,189
    Thank you - the offer is working as advertised now. Checked out with a satisfactory cart.
  • cheelong72cheelong72 Posts: 97
    edited September 2020
    Leana said:
    cheelong72 said:
    Leana said:
    cheelong72 said:

    Buy 3 or more Debut New Releases to get an EXTRA 15% OFF* them, an EXTRA 40% OFF* Today’s Featured Special Items,
    & get up to 3 Items from Today’s Featured Artist Stores for an EXTRA 60% OFF*¥, PLUS any 1 Select Bonus Item for 70% OFF*¥

    Another problem with overlapping categories. The cyborg is in the bonus items and special items, so for the store software you have at least two bonus items in your cart.

    I'm fairly new to Daz and now I see what's going on.

    The people at Daz don't have the time to thoroughly check if a promotion offer overlaps or not,

    so it's the customer's job to check each item, which takes a lot of time. This is very bad customer service in my humble opinion...

    Well having overlapping promotions can be good for the customer too: in this case if you select one item which is in both special and bonus categories you can only have one discounted item but the discounts combine, which means it's 91% off. 

    Yeah, understood. Personally, I'm a late bloomer and would like to increase my library =D

    Post edited by Richard Haseltine on
  • WonderlandWonderland Posts: 7,053

    I started a cart last night but was tired, now everything pretty much doubled so deleting everything. And the universal dress addon in PC has no discount at all. This is really getting ridiculous. This is when a Daz rep should put up a notice “Sorry for all the recent glitches. To make it up to you, you all get $15 store credit.”  They really need to show they care about paying customers or they are definitely going to lose us to other sites. 

  • dreamfarmerdreamfarmer Posts: 2,128

    I was going to buy that UD Brass and Bows but yeah, no discount....

  • Richard HaseltineRichard Haseltine Posts: 102,841

    We have reported the lack of discounts on Brass and Bows.

  • Robert FreiseRobert Freise Posts: 4,484

    Anyone else having problems downloading templates?

    I've had three products this week give this message when I try to download the templates 

    Auth invalid

    I have submitted a ticket

  • 3Diva3Diva Posts: 11,749
    edited October 2020

    The PC+ Items that are supposed to be getting an "extra 60% off" ( https://www.daz3d.com/platinum-club-plus ) aren't showing that extra discount when added to the cart. EDIT - Never mind, once I added a New PC+ item to the cart the discount applied.

    Post edited by 3Diva on
  • Rod Wise DriggoRod Wise Driggo Posts: 2,230

    Geez, the promo is all messed up. And all the stuff I purchased recently is now a Special Item with an extra 40% off. Are you kidding me?

  • CybersoxCybersox Posts: 9,085

    Nearly 1:00 AM DAZ time and none of the advertised discounts are applying yet. 

  • jakibluejakiblue Posts: 7,281

    Two debut new releases, not discounting to 50% as they should be (let alone all the rest of the extra discounts we are supposed to get for buying two)

     

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  • WonderlandWonderland Posts: 7,053

    https://www.daz3d.com/no-route (the link for the tutorial) goes to a 404

  • CybersoxCybersox Posts: 9,085
    jakiblue said:

    Two debut new releases, not discounting to 50% as they should be (let alone all the rest of the extra discounts we are supposed to get for buying two)

     

    None of them are discounting, nor are they causing other items to discount.    . 

  • jakibluejakiblue Posts: 7,281

    Every. Day. Every single day. Beyond a joke. 

    What must newbs to the site think?  

    Cybersox said:
    jakiblue said:

    Two debut new releases, not discounting to 50% as they should be (let alone all the rest of the extra discounts we are supposed to get for buying two)

     

    None of them are discounting, nor are they causing other items to discount.    . 

     

  • WonderlandWonderland Posts: 7,053
    edited October 2020

    They release the sales now an hour after turnover and don’t even bother to test if anything works! Nothing, not one thing in the sale works. 

    Post edited by Wonderland on
  • xyer0xyer0 Posts: 6,062
    jakiblue said:

    Every. Day. Every single day. Beyond a joke. 

    What must newbs to the site think?  

    Cybersox said:
    jakiblue said:

    Two debut new releases, not discounting to 50% as they should be (let alone all the rest of the extra discounts we are supposed to get for buying two)

     

    None of them are discounting, nor are they causing other items to discount.    . 

     

    The same thing we think.

  • Noah LGPNoah LGP Posts: 2,617
    edited October 2020

    $300 Gift card is still 15% off with 2 Debut Releases instead of 28% off

    Post edited by Noah LGP on
  • CybersoxCybersox Posts: 9,085
    edited October 2020
    Wonderland said:

    They release the sales now an hour after turnover and don’t even bother to test if anything works!

    And it's especially bad that it's the EXACT same format as the last several days. Also, I noticed that the VIEW ALL links aren't going to the right categories. I just hope that this isn't the same team that's in charge of rebuilding the whole web site....

    Post edited by Cybersox on
  • cheelong72cheelong72 Posts: 97

    Yesterday, it took me about 7+ hours for the promotions to work properly, so I guess this cart will wait 7+ hours again, which makes it around 1:30 AM here....
    The expectation for offers to work right away has gone so no need to complain about it.

    But now it makes me wonder if I checked out with all my past purchases before the promotions worked properly.
    Because I never checked, thinking it would work properly and didn't have the awesome Daz-deals pluginin nor did I check the forums until a few weeks ago when I had some newbie questions I wanted to ask. Thus finding this thread..Oh well.
    It's my finger that pressed the 'proceed to checkout' so no one to blame.

    All in all, personally, I do appreciate Daz trying to give customers new offers every day, although it doesn't work so well at launch time.

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  • Mark_e593e0a5Mark_e593e0a5 Posts: 1,599

    It seems to be a different team than yesterday. Yesterday, at least the gift card discount worked from the begining. Three debute items in the cart, 28% discount. Today, not even that is working.

  • Eden EvergreenEden Evergreen Posts: 326
    edited October 2020
    Wonderland said:

    https://www.daz3d.com/no-route (the link for the tutorial) goes to a 404

    The link for the "Matrix" tutorial (if that's the one you meant?) has been updated ... though it still goes to an error page, even after a retry / refresh. frown

    https://www.daz3d.com/matrix--tutorials-on-managing-daz-studio-content

    At least they're working on it! wink

    Post edited by Eden Evergreen on
  • Noah LGPNoah LGP Posts: 2,617
    Noah LGP said:

    $300 Gift card is still 15% off with 2 Debut Releases instead of 28% off

     

    Now it's fixed

  • Cris PalominoCris Palomino Posts: 11,703
    edited October 2020
    cheelong72 said:

    Yesterday, it took me about 7+ hours for the promotions to work properly, so I guess this cart will wait 7+ hours again, which makes it around 1:30 AM here....
    The expectation for offers to work right away has gone so no need to complain about it.

    But now it makes me wonder if I checked out with all my past purchases before the promotions worked properly.
    Because I never checked, thinking it would work properly and didn't have the awesome Daz-deals pluginin nor did I check the forums until a few weeks ago when I had some newbie questions I wanted to ask. Thus finding this thread..Oh well.
    It's my finger that pressed the 'proceed to checkout' so no one to blame.

    All in all, personally, I do appreciate Daz trying to give customers new offers every day, although it doesn't work so well at launch time.

    I tried to build your cart. I could not find Rynne Pro on https://www.daz3d.com/3d-items-for-your-library#index=400&order=popular^1&filtered=1

    Found all else.

    Edit: If you can screenshot to show me where on the page the pro bundle is, I'll add and rescreenshot and you can show Customer Service my image with a ticket.

    Capto_Capture 2020-10-01_01-15-05_AM.jpg
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    Post edited by Cris Palomino on
  • L'AdairL'Adair Posts: 9,479
    Eden Evergreen said:
    Wonderland said:

    https://www.daz3d.com/no-route (the link for the tutorial) goes to a 404

    The link for the "Matrix" tutorial (if that's the one you meant?) has been updated ... though it still goes to an error page, even after a retry / refresh. frown

    https://www.daz3d.com/matrix--tutorials-on-managing-daz-studio-content

    At least they're working on it! wink

    I put it in my cart. The url from there has -1 at the end, like this: https://www.daz3d.com/matrix--tutorials-on-managing-daz-studio-content-1

  • Cris PalominoCris Palomino Posts: 11,703
    edited October 2020
    Noah LGP said:

    $300 Gift card is still 15% off with 2 Debut Releases instead of 28% off

    I can try to recreate your cart if you give me a screenshot or names of which debut.

    Post edited by Cris Palomino on
  • Cris PalominoCris Palomino Posts: 11,703
    Cybersox said:
    Wonderland said:

    They release the sales now an hour after turnover and don’t even bother to test if anything works!

    And it's especially bad that it's the EXACT same format as the last several days. Also, I noticed that the VIEW ALL links aren't going to the right categories. I just hope that this isn't the same team that's in charge of rebuilding the whole web site....

    Can you be more specific?

  • Cris PalominoCris Palomino Posts: 11,703
    Mark_e593e0a5 said:

    It seems to be a different team than yesterday. Yesterday, at least the gift card discount worked from the begining. Three debute items in the cart, 28% discount. Today, not even that is working.

    Same request, screenshot or names of debut items please.

  • SpitSpit Posts: 2,342

    None of the new stuff will go in my cart--whether from main page or sales page.

This discussion has been closed.