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Can't log into Daz Studio or Daz Installation Manager .... incorrect password

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Comments

  • ChaosophiaChaosophia Posts: 137

    Yes Win 10 did just update.

  • Richard HaseltineRichard Haseltine Posts: 100,804

    Merged more threads and moved to the Commons since it is not a Daz Studio-speicifc issue but affecting Install Manager/Central and even the site itself.

  • alkent008alkent008 Posts: 10

    Expozures said:

    Still same for me...  Waiting for the ticket.

    Mkay, I work in IT.  Have for decades.  It's always a known fact of "no-write-Friday".  Friday is the day you make new cables, image your spare systems, tidy up your work area. You want a nice quiet weekend because Monday is usually a hellstorm.

    Same here. I'm a software engineer. Yes, I would never deploy anything on a Friday. Turning up to work on Monday and finding everything in flames is horrible. As is the inevitable blame game witch hunt that follows in the inferfo's wake.

  • ShoXeRrShoXeRr Posts: 2

    Any official statement on this regard? This issue seems to effect alot now, including me.

  • frank0314frank0314 Posts: 14,049

    We're working on getting a hold of them.

  • mlolyamlolya Posts: 36

    This problem is not limited to Macs. I have the same issure on my PC.

  • OrgosiaOrgosia Posts: 5
    edited October 2022

    I'm on Windows 11 in the U.S. and am still having the issue. I can log into the website just fine but DS isn't working, I've tried DC and IM but neither work either.

    Post edited by Orgosia on
  • alkent008alkent008 Posts: 10
    edited October 2022

    mlolya said:

    This problem is not limited to Macs. I have the same issure on my PC.

    Agreed. I've got a Windows 10 machine and a Mac. Same problem on both. Basically the issue isn't at my end by the looks of it.

    I can't log in to DAZ3DIM or the website. But a wierd thing happens with the website. Logins fail ... but then something signs me in!? Hence I can write on this forum. Something is amiss with the auth system perhaps?

    Post edited by alkent008 on
  • ExpozuresExpozures Posts: 219

    It's not a local system issue.  It's the cloud authentication server having issues.

  • frank0314frank0314 Posts: 14,049

    Just heard from them and they said to let you know they are on it

  • Twilight76Twilight76 Posts: 318

    frank0314 said:

    Just heard from them and they said to let you know they are on it

    yes

  • colongraphics colongraphics Posts: 78
    edited October 2022

    It is now 9:05 EST, Saturday 14 October 2022. We have authentication problems across multiple users, time zones, and operating systems. Purchases cannot be made by many, or downloaded if they are. Are we expected to wait until Monday for this issue to get resolved? Personally, I was planning on loading assets to a new, more robust system this weekend. Having to start the work offline is less than optimal, although it is possible. 

    Post edited by colongraphics on
  • jswoolard1974jswoolard1974 Posts: 9

    I can login into anything Daz that includes studio, central, and install manager. I may have made it worse with resetting the password. I also cleared the cache ,cookies and History off my PC. Even though the pass word change is not being recognized at all. The only place I seem to be able to access is the store website. Any help would be appeciated.

  • KeryaKerya Posts: 10,943

    frank0314 said:

    Just heard from them and they said to let you know they are on it

     

    Thank you!

    I can get around Daz3d.com not logging me in by logging in, getting the "I don't know you" thing and going to the shop, where I am surprisingly logged in ... but there is no workaround for DIM.

  • Richard HaseltineRichard Haseltine Posts: 100,804

    Could you retry please, a change has been implemented but as we weren't having the issue we can't really test

  • Mark_e593e0a5Mark_e593e0a5 Posts: 1,594

    Seems that the issue is fixed. I was able to log on to DIM again.

  • ExpozuresExpozures Posts: 219

    I'm good as well.

    Remember the mantra!  No-write-Friday!

  • Richard HaseltineRichard Haseltine Posts: 100,804

    Expozures said:

    I'm good as well.

    Remember the mantra!  No-write-Friday!

    as far as I know the only change made on Friday was trying to fix the initial issue.

  • ChaosophiaChaosophia Posts: 137

    That fixed it for me. I was able to get in through both DIM and inside Daz.

     

  • colongraphics colongraphics Posts: 78

    Richard Haseltine said:

    Could you retry please, a change has been implemented but as we weren't having the issue we can't really test

    I was able to log in through Daz Studio 4.21. Thanks to Daz for addressing the issue after hours and the mods for bringing it to the attention of the IT staff. I hope others are having equal success. 

  • ExpozuresExpozures Posts: 219

    Richard Haseltine said:

    Expozures said:

    I'm good as well.

    Remember the mantra!  No-write-Friday!

    as far as I know the only change made on Friday was trying to fix the initial issue.

    Yeah, crap crashes at inopportune times.  I also know from experience that test environment != prod environment sometimes.  Do something in test, works fine...implement in prod...everything breaks.

  • alkent008alkent008 Posts: 10

    Richard Haseltine said:

    Could you retry please, a change has been implemented but as we weren't having the issue we can't really test

    That worked for the website and DAZ3DIM

    Thank you

  • OrgosiaOrgosia Posts: 5

    Orgosia said:

    I'm on Windows 11 in the U.S. and am still having the issue. I can log into the website just fine but DS isn't working, I've tried DC and IM but neither work either.

    It's working for me as of now. I can log in to everything.

  • paulawp (marahzen)paulawp (marahzen) Posts: 1,368

    Confirmed here, too. I was affected most of yesterday but all seems OK now. Thanks!

  • Mistress ElementalMistress Elemental Posts: 23

    Woke up today and I can confirm as well that I am working now! Awesome!

  • alan bard newcomeralan bard newcomer Posts: 2,172

    frank0314 said:

    We're working on getting a hold of them.

    remember the week way back when the credit card processor was running the cards ... filling the orders, marking them paid, but not charging the cards? 
    I noticed it the first day... tried to call ... left phone messages several places messaged richard and jack.. 
    still took a week before it was officially noticed. 
    I was good... but it was really tempting to order a couple $500 or whatever the max gift cards were. (okay, maybe just too broke to take a chance on one of them going through, also). 
     

     

  • KeryaKerya Posts: 10,943

    Working now! Thank you so much!

  • VenomisbeautyVenomisbeauty Posts: 108

    Solved, thanks!

  • frank0314frank0314 Posts: 14,049

    alan bard newcomer said:

    frank0314 said:

    We're working on getting a hold of them.

    remember the week way back when the credit card processor was running the cards ... filling the orders, marking them paid, but not charging the cards? 
    I noticed it the first day... tried to call ... left phone messages several places messaged richard and jack.. 
    still took a week before it was officially noticed. 
    I was good... but it was really tempting to order a couple $500 or whatever the max gift cards were. (okay, maybe just too broke to take a chance on one of them going through, also). 
     

    I hear ya there, lol

  • rbingham2000rbingham2000 Posts: 5
    edited October 2022

    I can log in on Daz Central, and on the Daz site itself, but not Daz Studio. Haven't even touched DIM yet. Every time, it gives me "Server did not accept username/password."

    I changed my password and even restarted, but it's still giving me this.

    Post edited by rbingham2000 on
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