Report sales errors here: "There's Always Another Sale™"

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  • jd641jd641 Posts: 459
    edited April 2020
    lana_lass said:

    The new releases Mobutu HD and the Hat Helper are currently free even at payment point of checkout! 

    Hope nobody will put through a cart with them in it until issue is fixed (unless they're supposed to be free which I doubt)... it might be very tempting but it will take away from the artists who worked hard!! 

    The hat definitely shouldn't be free, it's in a section that promotes buying to get an additional discount. I didn't know there was another product with a price issue until I looked at the main store page because for me, it wasn't in the Legs section. But now that I check again, it's there and it's still free...

     

    They need to pull them or fix this asap. :c

    Post edited by jd641 on
  • WonderlandWonderland Posts: 7,060
    edited April 2020

    The "banner" on iOS now takes up the whole page! And it doesn't even show the current day's sale! At first I was wondering why there was no new sale today and it was hard to find. Can a mod please tell them this layout does not work on iOS? Thanks...

    Actually it still works in Firefox but is messed up in Safari.

    3E49747A-76BA-43C3-9137-9ED3CDD2A181.jpeg
    1536 x 1802 - 2M
    Post edited by Wonderland on
  • barbultbarbult Posts: 24,885

    https://www.daz3d.com/space-living-room-01 is also free. It isn't new. Another probable mistake or part of some sale offering?

  • jd641jd641 Posts: 459
    edited April 2020
    barbult said:

    https://www.daz3d.com/space-living-room-01 is also free. It isn't new. Another probable mistake or part of some sale offering?

    Willow Creek which is on my wishlist is also listed as free.

    I have no idea what's going on but I'm afraid to buy anything until I know that the prices I see are the prices I should be paying or if there's some crazy sale that's happening.

    Post edited by jd641 on
  • barbultbarbult Posts: 24,885

    Willow Creek and the Space Living Room 01 are part of  https://www.daz3d.com/grimes-premier-bundle. What is that? Some new unadvertised Staff Picks?

  • WendyLuvsCatzWendyLuvsCatz Posts: 38,637
    edited April 2020
    barbult said:

    Willow Creek and the Space Living Room 01 are part of  https://www.daz3d.com/grimes-premier-bundle. What is that? Some new unadvertised Staff Picks?

    if it includes Elon Musk and a Tesla I am in yes

    nah just 3 things I don't own
     

    Post edited by WendyLuvsCatz on
  • jd641jd641 Posts: 459
    edited April 2020
    barbult said:

    Willow Creek and the Space Living Room 01 are part of  https://www.daz3d.com/grimes-premier-bundle. What is that? Some new unadvertised Staff Picks?

    if it includes Elon Musk and a Tesla I am in yes

    nah just 3 things I don't own
     

    Sorry, all it has is something called Elon's Musk and a Cybertruck with a broken window. :(

    Post edited by jd641 on
  • CometsComets Posts: 87

    Mobutu and Dforce hair helper are showing as free which I'm guessing isn't correct?

  • WolfwoodWolfwood Posts: 787
    edited April 2020

    barbult said:

    Willow Creek and the Space Living Room 01 are part of  https://www.daz3d.com/grimes-premier-bundle. What is that? Some new unadvertised Staff Picks?

    My guess, from FB post, is that they are prparing a bundle that includes the props and sceneries for a music video that was made with daz studio:

    link removed

    I have to say, the mix of products is very odd for my taste.

    Still, those products showing as Free, are more odd. Tempting, as both look fantastic, but is probably a mistake. 

    Post edited by Cris Palomino on
  • Cris PalominoCris Palomino Posts: 11,715
    lana_lass said:

    The new releases Mobutu HD and the Hat Helper are currently free even at payment point of checkout! 

    Hope nobody will put through a cart with them in it until issue is fixed (unless they're supposed to be free which I doubt)... it might be very tempting but it will take away from the artists who worked hard!! 

    This has been fixed.

  • RuphussRuphuss Posts: 2,631

    Space Living Room 01 is not free in cart

  • AsariAsari Posts: 703
    lana_lass said:

    The new releases Mobutu HD and the Hat Helper are currently free even at payment point of checkout! 

    Hope nobody will put through a cart with them in it until issue is fixed (unless they're supposed to be free which I doubt)... it might be very tempting but it will take away from the artists who worked hard!! 

    By the way what happens if one customer took advantage of it and got it for free until checkout? Can he be charged afterwards?
  • barbultbarbult Posts: 24,885
    Ruphuss said:

    Space Living Room 01 is not free in cart

    It has been fixed.
  • RuphussRuphuss Posts: 2,631

    ok now its price shows

  • LeanaLeana Posts: 11,853
    Asari said:
    lana_lass said:

    The new releases Mobutu HD and the Hat Helper are currently free even at payment point of checkout! 

    Hope nobody will put through a cart with them in it until issue is fixed (unless they're supposed to be free which I doubt)... it might be very tempting but it will take away from the artists who worked hard!! 

    By the way what happens if one customer took advantage of it and got it for free until checkout? Can he be charged afterwards?

    I've never seen Daz try to charge afterwards when there's a glitch

  • WendyLuvsCatzWendyLuvsCatz Posts: 38,637
    edited April 2020

    oh dear I actually though those were the freebies, mmm

    I always check by price lowest when I add the PC+ one

    it was a genuine mistake better return them, I actually did not want them anyway

    update

    gawd that is more complicated than it needed to be, needs details of operating system etc

    not returned much stuffs

    not sure about the space livingroom though

    I did not want to insult the PA's either but honestly stuff I would not buy as I don't use Dforce hair or HD characters as most my stuff exported to other software or adapted for Carrara, not to say I don't buy genesis 8 characters when cheap but they are not my primary desire

    Post edited by WendyLuvsCatz on
  • chromchrom Posts: 260

     

    3 Dasan 8 Add-On Items to get an EXTRA 30% OFF* Dasan 8 Pro Bundle

    and $15 worth of Daz Originals FREE‡ from each Select Categories below

     

    both does'nt work

  • alex86firealex86fire Posts: 1,130

    Can anyone please tell me why this doesn't coupon doesn't apply?

     

    Coupon not valid..PNG
    1927 x 1070 - 230K
  • scorpioscorpio Posts: 8,484

    Can anyone please tell me why this doesn't coupon doesn't apply?

     

    I would guess because they are for now PC items.

  • chromchrom Posts: 260

    Can anyone please tell me why this doesn't coupon doesn't apply?

     

    $6 off $18 on Daz, PC, and PA items. Excludes new releases, gift cards, FastGrab, and memberships.

    about 13 of your cart is the new item

  • alex86firealex86fire Posts: 1,130
    scorpio said:

    Can anyone please tell me why this doesn't coupon doesn't apply?

     

    I would guess because they are for now PC items.

    Monthly PA Coupon

    04-20Save6

    $6 off $18 on Daz, PC, and PA items. Excludes new releases, gift cards, FastGrab, and memberships.

    This should apply to PC items, the other one doesn't.

  • scorpioscorpio Posts: 8,484
    scorpio said:

    Can anyone please tell me why this doesn't coupon doesn't apply?

     

    I would guess because they are for now PC items.

    Monthly PA Coupon

    04-20Save6

    $6 off $18 on Daz, PC, and PA items. Excludes new releases, gift cards, FastGrab, and memberships.

    This should apply to PC items, the other one doesn't.

    yep good point, it should apply but ... not allowed to say more.

  • DripDrip Posts: 1,207

    If you intend to buy two or more 'Those Legs' New Releases anyway, and have a hard time choosing 5 Temporary PC+ items, then you can split up your new purchases across multiple transactions, and use the Temporary PC+ offer on each of those transactions.

    Platinum-perks coupon does NOT apply to these Temporary PC+ items, by the way.

  • Cris PalominoCris Palomino Posts: 11,715
    chrom said:

     

    3 Dasan 8 Add-On Items to get an EXTRA 30% OFF* Dasan 8 Pro Bundle

    and $15 worth of Daz Originals FREE‡ from each Select Categories below

     

    both does'nt work

    Will inquire.

  • ChoholeChohole Posts: 33,604
    edited April 2020
    scorpio said:

    Can anyone please tell me why this doesn't coupon doesn't apply?

     

    I would guess because they are for now PC items.

    Monthly PA Coupon

    04-20Save6

    $6 off $18 on Daz, PC, and PA items. Excludes new releases, gift cards, FastGrab, and memberships.

    This should apply to PC items, the other one doesn't.

    Applies to PC items,  but doesn't apply to new ittems,  so you would need more PC items for it to work anyway  as the last item in your cart is a new release

    Post edited by Chohole on
  • alex86firealex86fire Posts: 1,130

    Thank you for the replies guys.

    I always thought that the value of the cart ahd to be over 18, not the value of the items on which the discount applies. Oh well, another cart than.

  • maikdeckermaikdecker Posts: 2,990
    edited April 2020
    Sevrin said:
    lana_lass said:

    Hellooooooo!

     

    This could be down to the fact my brain isn't at 100% power yet, but there is the offer in the "Weekend Highlights" banner to get 60% off the specified artist catalog items if bought with a new release. Cool! So, Noemi HD is within the artist catalog at $13.98 with 50% off. I put her in my cart with the new release Ensley HD... and Noemi is still $13.98 and 50% off. So, I take out Ensley and add one of today's new releases from the seperate "Monday New Releases" banner in case that's the issue... but no, Noemi HD is still $13.98 and 50% off.

    So, am I missing something? Because it seems the 60% off isn't appearing with new releases from the Weekend Highlights or the Monday New Releases banners *head scratch*

    EDIT: Attached an image of the banner offer + variations of cart, all showing only 50% off

    Forgot to post that we've sent in an inquiry on this.

    Seems to be working correctly now.

    Great!

    Well, it's tuesday now and that's probably the reason why all items from that offer are down to 40% (instead of the advertised 50%) off now?!?

    Shouldn't there be a notice when such offers are for certain days only or shouldn't the ad pages be changed to show the proper % values?

    EDIT: even in cart they show as 40% off, unless a "new" item is added, which makes them go to the intended 60% off... I'm a bit baffled...

    lana_lass said:

    Thanks, Cris! You guys are always on the ball for us laughyes


    smiley

    Too bad that DAZ makes your "job" so difficult... wink

    Post edited by maikdecker on
  • scorpioscorpio Posts: 8,484

    Thank you for the replies guys.

    I always thought that the value of the cart ahd to be over 18, not the value of the items on which the discount applies. Oh well, another cart than.

    That is how it is suppose to work or at least it was. 

  • lana_lasslana_lass Posts: 520
    edited April 2020
    lana_lass said:

    The new releases Mobutu HD and the Hat Helper are currently free even at payment point of checkout! 

    Hope nobody will put through a cart with them in it until issue is fixed (unless they're supposed to be free which I doubt)... it might be very tempting but it will take away from the artists who worked hard!! 

    This has been fixed.

    Thanks again for getting on this so quickly, Cris! smiley Good to see issue fixed and items now listed at a fair price for the PAs who worked hard to make them. 

     

     

    Asari said:
    lana_lass said:

    The new releases Mobutu HD and the Hat Helper are currently free even at payment point of checkout! 

    Hope nobody will put through a cart with them in it until issue is fixed (unless they're supposed to be free which I doubt)... it might be very tempting but it will take away from the artists who worked hard!! 

     

    By the way what happens if one customer took advantage of it and got it for free until checkout? Can he be charged afterwards?

    I'm no expert on US trade law (like most people, I specialise in maritime law... lol) but I wouldn't think so since you'd bought them for the price as advertised and it wouldn't be your fault that price was incorrect. It wouldn't seem reasonable to charge you after the fact -- that would be like buying a pair of shoes at a shop for $15 and then getting a phone call from the shop a few hours later saying, "Oh, actually, they were supposed to be $20 so you'll need to come back into town and give us $5" lol...  Anyway, I hope if anyone did rush the items through cart when they were incorrectly listed as free they'd be honest enough to flag it up as @WendyLuvsCatz has done... and if not, I hope Daz will take the hit on the chin and dig into their own pocket to still ensure the PAs get paid for the sales at the price they should have been...  

    Good thing was, even when the new items were listed as free, they weren't working to trigger the $2.99/$1.99 temporary PC items... otherwise somebody really could have made off like a cheeky wee bandito!! 

     

    Post edited by lana_lass on
  • Cris PalominoCris Palomino Posts: 11,715

    It would have to be $18 of qualifying items.

This discussion has been closed.