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I tried Daz Central for a few days, then quickly went back to DIM. The theory is nice, one program to see all product information and manage their installations.
In practice, a lot of extremely obvious and useful features from DIM can not be found in Daz Central, most of the product information went missing, installation management is broken, and while the UI may look nice, it's extremely inconvenient to work with.
Effectively: ditch the Daz Central project, it's a waste of time and resources, especially since it's obviously not even finished yet. And until such a tool works perfectly (which I doubt DC ever will) and has all planned features available (which I also doubt it ever will, it feels more like planned features were scrapped), do not remove features from the website which the tool was meant to replace (but doesn't).
Obviously, I can only speak for myself, but with the product library, I have a clear view of the available files for download and I can place them directly into the corresponding download folders on my dl-system (no need for shuffling files around afterwards). And it is what I am most used and comfortable with. So, just as DIM users may like DIM, I like my full control manual download. Everyone has his/hers preferred method......
was supposed to be an EDIT but oh well so cut out redundent stuff.
Warning- on some products the sales page showed DIM as install type but Install Ready was not populated. We should not be mislead in our purchases. Added 2screenshots. I always download manually, yet also use DIM to download and install. A few days ago the 20th, not sure, DIM opened with nothing in it and that was blamed on the server and quickly fixed. Was that a sneak peak at the future of DIM? I often use DIM to transfer purchases to my offline machine (2080ti system) and I know others do the same. I highly recommend everyone create a restore point prior to opening DIM.
Question for DAZ: Does this mean DIM would remove this item and switch it to connect only via an update?
The detail page (with a date and an invoice number) is how most of us keep track of purchases, and identify a duplicate buy refund or use it regarding the 30 day lower price match guarantee, or is that disappearing too?
Which is so troublesome that hardly anyone care to bother.
Whilst you are correct for most threads, if you see this comment from DAZ_Raw https://www.daz3d.com/forums/post/quote/431921/Comment_5955581, then it seems that they have at least spotted (and hopefully monitoring) this thread.
We can hope!
Not that my nagging voice helps the situation, but I agree with all of the complaints above. Especially the "more dumbing down" bit.
In "The Jetsons" movie, George Jetson sat at his desk all day and all he had to do was push one button at the beginning of the day but he had to be there on time in the morning to push that button.
+1 to many of the comments above.
I don't mind Daz pushing Daz Central (after all it is "the latest thing" - not that I use it) but not at the expense of the useful info that has been removed. Especially the product info for no-longer-in-store items.
Especially since the library is sometimes the only way to track down an item you know you have that's no longer in the store
Same with me. I will never, ever, use DAZ Central. And I insist on getting useful information in my download library. If I can't get this any longer, I'll buy the must-haves of my wishlist and leave DAZ.
Edit: Not being a fan of the new layout is THE understatement of the century. I hate it. Useless DAZ Central advertising, no useful information. Crap!!!
Actually, it's not the only way... You can also go through your orders one by one to see what you have bought with them
An easier way is to find the item in DIM, and there is an option there that will load the order.
Not very practical when you have 3700 orders.
Same. If DAZ permanently takes away the information that was in the product library descriptions then I won't be buying much here anymore.
Easier, and faster than going through the orders one-by-one. But the more products you have, the longer it takes for DIM to go though the various files for each and every product, before it allows the user access to those installed products. The Product Library loads much faster, so a Product Library with the information we need is still the better option. (I filed a ticket to complain officially…)
I don't ever intend to use DAZ Central and I sorta dislike DIM... and the product library changes are terrible.
Besides, my main computer is mostly offline now and I have no interest in changing that.
Please don't remove useful information... you add useful information to help customers.
I just put in a ticket, and I rarely put in tickets. Hopefully DAZ will go back to the old product library or improve it.
+1 I REALLY need to be able to quickly find out what order the product was purchased with, the date I ordered it, etc. That all needs to come back.
I happened to have several windows open with the Product Library, before they implemented the stripped down version. In case you open a ticket here's what the old Product Page library looked like.
Oh. My. Golly. I use the product library all the time to find things, that thing I just bought, that thing that started with an 'M' I can't remember the name of, that thing that had the weird name I can never remember... everything I can never find inside of Daz, I used the product library to find!!! I never thought I had to screenshot everything just to know what I have... it was supposed to be here!!!! In between banging my head on my desk for assuming the infomation would always be here, I will submit a ticket...
+1 to everyone's grievances. I'm not a fan of the new look.
Are you submitting to Sales Support or Technical Support, so we all submit en masse to the same place?
I really dislike that layout.
In essence it is not a product library - it is a try to promote Daz Central (that not will get anywhere near my computer).
I have to submit a tech support ticket and because it feels like we need to put a bug in EVERYONE'S ear about this, I noted how bloody difficult the new lack of info makes submitting even tickets about issues with products that need fixing. I'd have been completely boned for finding what I needed if I hadn't just purchased the set only a few days ago.
It's still a big problem that deserves its own ticket. I know tickets were a pain in the butt to submit before and this change makes them that much worse, but I hope that everyone will take a few minutes and do it.
I'm also downloading all of my purchases here for later use in case Central gets forced on us. It's a slow and tedious process doing it manually even with a modest (58 page) library; I have lots of big items with multiple parts reaching up to 1GB each, and Daz is sending everything incredibly slowly. If there's a way to use DIM to download the archives of products I've already installed using it, basically say "download all of it" and then walk away, please let me know. Currently I can only download "new" stuff and don't want to have to try to sort out the rest.
I hear ya. My external hard drive broke (my fault, knocked it off the table) and I have been downloading all my products from the very beginning, doing it since the beginning of last month. I have the same concerns about the future of DIM (And obviously, going to do Cloud storage too.) It's apparent they are shoving DazCentral down our throats.
So I'm sending my ticket to Tech Support. For the "Tech Ticket Tracker" I chose "Locate Product." Edit- According to Richard's post, below. If you have to do the Captcha thing, you aren't signed in. (Go to top right and Sign In.)
And here's an easy copy/paste or to-get-you-started that you can use or modify. Please, everyone send a ticket!!
I tried to submit a ticket. Did NOT work. Tried several times. Another point on my bullet list of grievances.
Btw: Doing the Captcha thing logged me out.
Thanks for pointing that out.
Have you noticed that when you hover over a product name in DIM it pops up a box with information, including an "Order ID". But that "Order ID" is NOT the same number as the order number?
I am another person unhappy about information being removed from the Product Library pages.
If you were asked for a captcha you weren't logged in to Zendesk (the support system). Click the Sign In button at top-right and you should then avoid the captcha and having to enter your email. I think this is a Zendesk issue, I had the same thing on another site which uses it.
I'll likewise send a discrete ticket to Tech Support, though I'm considering one to Customer Service as well. They'll be the ones getting to deal with floods of surprise DazCentral-only returns. The whole "it was totally an accident that all this new stuff was listed for DazCentral only" line seems sus in the wake of this library redesign, complete with a download link for it that's suspiciously easy to accidentally click (basically where the product page link used to be). And of course, the new bridges they're advertising heavily are DazCentral only...
Cloud storage is a good idea, I might back up some of my most important purchases and project files there. I wish I'd started the backup a month ago when I first got a bad feeling, because the slow downloads are killing me. I'm just finishing up page two and I'd guess my average file size has been 400-500MB. Sometimes I'll get a nice utility or script at a couple megs, but then I'll get a 2.5GB set of HDRIs or a 3.5GB set of terrain, or just some 800MB hair. With Daz serving things at less than ten MB/s on average through the site, it hurts. Plus I'm half expecting to hear from my ISP, wondering what on earth I'm doing.
DAZ, you're killing me... All the information in my product library disappears yesterday, I come here today and find out these changes were actually on purpose? Why on earth would anyone want LESS information on the products they purchased? Why would you spend time and energy to actively take it away?
We need MORE information on the Product Library pages, not less. I've got thousands of products to keep straight and the Product Library page is the only way to do that. And no, a link to the store page is not "good enough." Aside from the scores of extra clicks and browser tabs that means every day, a lot of the older stuff that's the hardest to keep track of isn't in the store anymore, so that information is now gone. The store changes all the time. It’s not a database of the things I’ve PAID for.
Also, I need the date ordered and a link to the invoice to open support tickets for purchases and tech support. There's no other way to find this out without looking manually through all the orders. I need the sku number to find the product on the Product Index page. There’s so many things. You have this data. Why not keep it all in one place, in the Product Library for your paying customers?
Sorry for being so angry about this but it makes the difficult task of keeping track of everything exponentially harder.