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They could make inactive product pages accessible for owners of such products, like Rendo does.
Assuming that that page info still exists in any kind of useable form, which seems unlikely with the slash and burn culture DAZ has had with discontinued products and PAs. And while I'd love to see that, it still wouldn't cover the missing purchase order # and date info.
I agree, it's a mess.
Well, its hardly necessary, but I agree with everyone decrying the removal of the link to the order/invoice number for each product in the library. I would be most interested in hearing any good reason for its removal, while it is such a small, simple thing that I find most useful, along with many others here. Its not as though there is a shortage of space for it. It is not that the information isn't available - I'm certain that DAZ staff do not need to wade through pages of invoices to find out if a customer has purchesed a product and when. Perhaps I should file a ticket too, just so this thread isn't treated like just another grousing session that will simply go away if ignored.
OK, submitted a ticket.
Even without destroying the library info pages, we're already getting spammed with dazCentral text all over the site. You would think they're afraid we haven't noticed it. They have to know a whole lot of us did notice, and we actively don't want it.
With as fast as marketing and web people tend to turn over, it's entirely possible that there's no one there who remembers the disaster that was the DAZ Connect rollout and therefore can't understand why anyone wouldn't want it. But yeah, putting an ad on every single product library page does reek of overkill.
Connect has nothing to do with my disdain for Daz Central, which is totally due to the horror stories of its victims.
Although incompetence would appropriately explain the removal of this information, its replacement with Daz Central ads does seem to bode an agenda. But it's OK. I'm always looking for ways/excuses to trim my 3D budget.
I put in a "please revert" ticket today. Took them 15 minutes to close it.
"I will be passing along your feedback about the updated product page to our team. Please note, that I cannot guarantee that this will be updated again."
I hadn't done it, but I think I will go to my ticket they responded to with that same canned answer and mark NOT SATISFIED. Then if given the opportunity, will post, "CANNED RESPONSE.."
Almost every help request reply is a canned response: To paraphrase: We apologize, blah, blah, blah, added to the bug tracker.
Did it. You do get a box to type in the "why" you gave unsatisfied, and I said it was a canned response, we all compared notes, and didn't even address that this was NOT AN UPDATE that was being asked for. Just to put it BACK the way it was. I'm not letting them close the ticket, so there!
Well, to be fair, customer services is not going to make that decision, and cannot provide any official word on the matter until there is one. Those with the authority to do so are not going to be in any rush to do it. I'm sure the pressure is on, but I personally think they have spread themselves too thin, updating the store software, expanding into new markets (how many bridges?) and trying to keep up the day-to-day sales effort, probably often working from home, might be a tad too much to ask all at once.
You forgot to mention the annual "PA Festival," which I suspect will begin tomorrow, (as in the past, these event sales have been starting on a Monday.) And then the annual PC Anniversary in October, the Thanksgiving/Black Friday sale in November. and the Holiday Rewards Sale in December. Traditionally, these sales run together, so it's basically one big sale until the end of the year.
If the devs use version control, they should be able to revert with a few keystrokes.
Yeah, the big sales are going to be fun if they're switching over the store software during them...
...unfortunately a lot of what I create is intellectual property (I also write P&P RPG scenarios as well) that I very much don't want residing on someone else's server, particularly one has already has been a target of multiple security breaches and likely can be hacked again. I cannot afforded one of the "professional" cloud backup services major businesses use so I just back up and make a backup of the backup.
...that happened near the end of the PC+ sale several years ago when the store was migrated to new software. Things were totally screwed up and discounts were not showing properly (even in the cart). Hoped for an extension to make up for the lost days (I recall even submitting a ticket), but there was none.
We'll have to see how it goes, but my attitude has become more and more that if something isn't fixed, clearly DAZ doesn't want my money badly enough, and there's always another sale eventually (or perhaps an alternative turns up and I no longer want/need the item).
Did your products ever show up in DIM? I just made a purchase about 10 minutes ago and none of the purchased products from that lastest order are showing up in DIM for me.
If the new and improved product page is anything to go by ... I will be unhappy about the last Gift Certificate I bought for myself. And I am most certainly not going to spend money here.
I've used DAZ Product Manager previously in beta and liked it. Unfortunatly based on the product description at the above link, it looks like wiping the data from the Product Library on the DAZ site has limited this software as well.
"Other new features and improvements:
Download of product data for all products from your DAZ product library, so if product page is missing you still have basic data and main promo for the product (DAZ has removed some basic data from the page, whether it will come back is currently unknown)."
sorry didn't get back to last time had render going and was late, got one going now too but just loaded dim up to check and nope still not showing checked my email no response and no messages here or refunds only got the stanard got my complaint letter letter recieved at 8.26pm Sunday night Australian time now is 4pm Monday so guessing it's late Sunday evening now there? Playing Devil's Advocate with the virusand everything else there maybe the staff aren't availible as much which might explain the problems been getting with a lot of new releases too
Hmmm That's extremely strange. I've been purchasing here for several years now and have never had an order not now up in DIM until now. It's large order (over 100 products) and not one of the products from that order has shown up in DIM. I don't know whether to wait and hope the order shows up in DIM or put in a support ticket or what.
Yes, I just updated the text. The program will however still have SKU and Order # etc. for all products easily accessible on the product list, so what you'll be missing if you download all your data as things are now is just the product description and the full range of product images for a limited number of, mostly rather old, products. For the rest of the products which still have a product page you won't really need the library page as you already have all the data it contains, that's why there is an option for only downloading the library page if the product page isn't available.
That's a very specific situation, though, which doesn't apply to most people. Anyone dealing with other people's IP in a business sense should obviously not be using an inexpensive, consumer-level service that lacks enterprise-level security (or employees who aren't idiots about their passwords). I actually had something about how those who handle that kind of material would likely already have a redundant local setup, be paying big bucks for a professional cloud service that assumes the responsibility for data safety, have a connection to a client's private server, or a combination. I deleted it because it's not relevant to most of us, certainly not to what Novica and I were talking about.
If you've got client work, keep that somewhere safer (as I explicitly noted earlier). For the majority, basic cloud storage is a viable option for non-sensitive things because a) we can afford it, and b) it gets a data copy off-site. Again: only for non-sensitive things. For what I personally store in the cloud, airtight security is less a concern than cost and accessibility. Your needs are different but that doesn't make mine less valid. Were I handling the same data, of course I wouldn't be sticking it in my Dropbox. That's for romance novels, my boy's assets (of character), and a copy of IG's Gianni 6 Iray settings (in case dA ever implodes under the weight of its own drama).
I'm glad you're planning to get another drive! Buy a third for the backup of the backup of the backup, bring it home to update maybe once a week, and otherwise leave it off-site somewhere. I do this with some things and keep it at my folks' house. I need to get a mess of new ones honestly, my desktop situation overall is kinda dire. 3-2-1 (or it may as well not exist) is financial murder when you've got a four-drive setup but not big bucks.
Also, Maker help us if they decide to switch the store software over during the sale. Things were bad enough under the load earlier this year when they weren't doing that, it's gonna be a fustercluck if they run with it. Especially if they've got a history of not making amends for their mistakes by extending the sale.
Exactly. I did websites for 15 years, including an online store, so excuses just don't fly. You always have a copy of your pages/ modules.
Well, they are having problems with Paypal payments at the moment (without any new store software) ...
https://www.daz3d.com/forums/discussion/432381/website-and-paypal-check-out-issues#latest
Are DIM orders still missing?
Well, Renderosity will profit from DAZ´ stupid decision. If I can't find information about things, I will not buy said things. It's as simple as that.
Just encrypt the data with AES 256 using a long complex password, no one, except maybe if they have an advanced quantum computer and no hacker has that (they're estimated to be available in maybe 10 years and cost $1 billion), will be able to crack that. And I doubt no one will try anyway unless they're resonable certain that the data is extremely valuable. Hackers go for things things they know are worth it, not unknown random files on some random server.